Introducing Hiver and Chatbase
Hiver, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk, whereas Chatbase belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Chatbase focuses on Helpdesk Management with Phone Calls, Engagement Management, Social Media Management, Sales Call Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and Chatbase: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
How can Hiver optimize your Collaboration Workflow?
"...With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts...." Peer review
How can Hiver optimize your Communication Management Workflow?
"...The functionality is very robust allowing us to have a group of team members access shared mailboxes and organize and track email responses...." Peer review by Brian A, Vice President, Account Management, TV
What Are the key features of Hiver for Workflow Management?
"...Hiver has allowed our staff to manage the workflow of orders sent to our company through two different email addresses...." Peer review by Scott L
How can Hiver enhance your Customer Feedback Management process?
"...As a team of 3, we knew we wanted to start receiving customer feedback but didn't know how we'd manage it yet...." Peer review by User
Chatbase in Action: Unique Activities
How does Chatbase facilitate Helpdesk Management?
"Using Chatbase, we quickly found our exit rate creeping higher at moments where it shouldn't have been, and our primary and secondary fallbacks also spiking during those times." https://chatbase.com/customers/
What benefits does Chatbase offer for Engagement Management?
"...The ability to analyze user messages allowed us to optimize Aeden for viewer curiosities, resulting in much stronger user engagement overall...." Testimonial by Katie Lucas, Sr Content Manager, HBO Digital and Social Media
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Enhance customer relationships
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Acquire customers
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Hiver | Chatbase | |
|---|---|---|
| Peer score | 4.5 | 4.4 |
| Peer insights | 1567 | 138 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
|
| SMB and Mid-Market | 89.0% | 0.0% |
| Enterprise | 11.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
Hiver
News
Latest Hiver news
July 2026 Product Updates for Hiver: Slack collaboration, Linear, AI QA, Unified Inboxes, and more
Hiver introduced several product updates in July 2026, enhancing features for both Hiver in Gmail and Hiver Omni. Key updates include Slack integration for internal collaboration, Linear app integration, AI QA 2.0 for automated conversation scoring, task generation via Automations, and unified inboxes for managing multiple email providers. These updates aim to streamline support operations and improve service quality.
Latest Chatbase news
Chatbase Rebuilds the Help Desk for the Age of AI Agents
Chatbase has launched the Chatbase Help Desk, an AI-native support workspace designed to make AI the primary operator in customer support, with humans providing oversight. The platform integrates with major systems like Zendesk and Salesforce, supports 35 AI models, and is available across all plans. This shift reflects a new architecture for help desks, emphasizing AI autonomy in handling routine inquiries.