cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

HappyFox Help Desk vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for HappyFox Help Desk low Failure Risk for BMC Helix ITSM low
Know More

Comparison Summary

This comparison report of HappyFox Help Desk vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 3534 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing HappyFox Help Desk and BMC Helix ITSM

HappyFox Help Desk, BMC Helix ITSM, Cayzu Help Desk, teamwork desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

HappyFox Help Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Customer Feedback Management with Website, Workflow Management, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo HappyFox Help Desk

Focus area

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

Help Desk Software | Customer Support Software | Support Ticket ...

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

35

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (245)

Read Reviews (67)

knowledge management

Read Reviews (76)

Read Reviews (27)

customer feedback management

Read Reviews (26)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (17)

Read Reviews (9)

communication management

Read Reviews (23)

Read Reviews (15)

sending & publishing communications

Read Reviews (13)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (6)

workflow management

Read Reviews (22)

Read Reviews (30)

engagement management

Read Reviews (21)

Read Reviews (10)

engaging and following up

Read Reviews (11)

Read Reviews (8)

social media management

Read Reviews (11)

Read Reviews (12)

social media analytics

Read Reviews (8)

Read Reviews (12)

rating and review management

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (7)

Read Reviews (2)

relationship management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (5)

Read Reviews (4)

customer case management

Read Reviews (3)

Read Reviews (2)

products & pricelist management

Read Reviews (2)

Read Reviews (5)

sales call management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • See 4 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting