HaloITSM and GoTo Resolve both cater to the help desk needs across diverse industries with unique strengths. HaloITSM excels in workflow management and integration, supporting large enterprises and information technology firms with robust 24/7 support. GoTo Resolve focuses heavily on collaboration and privacy, offering strong compliance features and support for a wide array of industries including hospitality and computer software. Both products support large enterprises, but their differing capabilities and features provide distinct advantages depending on specific operational requirements.
HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Deployed Market Segments: HaloITSM vs GoTo Resolve
Share of peer evidence by company size for HaloITSM and GoTo Resolve. Each product segments add up to 100%. Click any segment for supporting evidence.
| HaloITSM | GoTo Resolve | |
|---|---|---|
| Key Capabilities Supported | HaloITSM streamlines helpdesk and workflow management, facilitating customer feedback and engagement, essential for large IT services. → | GoTo Resolve emphasizes collaboration and communication management, catering to industries needing strong content sharing and lead qualification features. → |
| Business Goals | HaloITSM aids in enhancing customer relationships and acquiring customers, thus improving internal communication for large enterprises. → | GoTo Resolve fosters customer acquisition and relationship enhancement, vital for improving ROI in high-demand sectors. → |
| Core Features | HaloITSM shines with custom reports and data import, offering integration that benefits large companies heavily reliant on compliance and analytics. → | GoTo Resolve offers superior security and privacy, along with ease of migration, appealing to users seeking robust compliance and integration. → |
| Vendor Support | HaloITSM provides comprehensive 24/7 support through various channels, appealing to enterprises requiring constant assistance. → | GoTo Resolve offers extensive 24/7 support coupled with chat and phone options, crucial for consistent and immediate problem-solving. → |
| Segments and Industries | HaloITSM is favored by large information technology, healthcare, and telecommunications firms for its strategic helpdesk solutions. → | GoTo Resolve caters to a diverse range including IT, computer software, and hospitality, handling a wider segment and industry spectrum. → |
| Operational Alignment | HaloITSM integrates well into large enterprises' workflows, offering tools primarily beneficial for IT and healthcare operational needs. → | GoTo Resolve's features are adaptable to large enterprise environments, especially those requiring strong content and communication management. → |
Applying your context and needs changes the comparison
HaloITSM and GoTo Resolve: Best activities based on customer satisfaction
Most deployed common Activities for HaloITSM and GoTo Resolve
How efficiently Does HaloITSM and GoTo Resolve manage your Helpdesk Management?
"...NetHelpDesk helps our support team and provide our customers quality service...." Peer review by Carlos H., Director, Hospital & Health Care
"...help desk use it as well as analysts It is very easy to use and does not require a lot of effort to install...." Peer review by Alaina C., Information Technology and Services
HaloITSM in Action: Unique Activities
How does HaloITSM facilitate Workflow Management?
"...NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows...." Peer review by Nathan M., Director, Telecommunications
GoTo Resolve in Action: Unique Activities
How efficiently Does GoTo Resolve manage your Collaboration?
"...This is easily the best screen share and remote service app there is on the market...." Peer review by Kevin R
How can GoTo Resolve enhance your Communication Management process?
"...Able to send a quick email link or direct a remote user to a website and provide support key to share the screen. ...." Peer review by Verified Reviewer, Telecommunications
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| HaloITSM | GoTo Resolve | |
|---|---|---|
| Peer score | 4.5 | 4.3 |
| Peer insights | 531 | 1583 |
| Top industries |
Information Technology And Services 56.0%
Hospital & Health Care 15.0%
Telecommunications 10.0%
|
Information Technology And Services 20.0%
Computer Software 13.0%
Hospitality 10.0%
|
| SMB and Mid-Market | 83.0% | 69.0% |
| Enterprise | 17.0% | 31.0% |
Integrations
Ecosystem partners each product commonly connects with.
GoTo Resolve
News
Latest HaloITSM news
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
Latest GoTo Resolve news
‘Not trying to solve world hunger’: GoTo takes pragmatic approach to AI
GoTo focuses on AI applications to enhance customer conversion and reduce costs, planning a broader rollout in 2027. The company uses a mix of AI models, including smaller, cost-effective ones, to optimize operations. AI now handles 35% of customer complaints with higher satisfaction scores and improves financial service collection rates.
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