GetFeedback vs. Zonka Feedback: Customer Feedback Management Solution Comparison 2025

Overview: GetFeedback and Zonka Feedback as Customer Feedback Management Category solutions.

GetFeedback stands out with its strong capabilities in automated workflows and campaign management, appealing primarily to large enterprises in the IT and software sectors. Zonka Feedback excels in real-time social media management and analytics, catering mainly to smaller businesses in healthcare and retail. Businesses should consider their industry focus and scale when making a decision between these two feedback management solutions.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

GetFeedback and Zonka Feedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback supports collecting feedback and engaging conversational surveys, with a strong focus on net promoter score measurements and campaign management. read more →

Zonka Feedback specializes in collecting feedback with an emphasis on social media management and analytics, making it a fit for communication-driven environments. read more →

Business Goals

GetFeedback helps improve customer satisfaction and brand engagement, while also supporting revenue increase and customer acquisition. read more →

Zonka Feedback primarily focuses on improving customer satisfaction and enhancing the digital and social presence of businesses. read more →

Core Features

GetFeedback provides rich analytics, AI-powered tools, robust integrations, and custom reports tailored for large-scale enterprises. read more →

Zonka Feedback offers strong data import features, custom reporting, and user-friendly analytics suitable for smaller businesses. read more →

Vendor Support Preferences

GetFeedback offers comprehensive 24/7 support options including email, phone, and chat, meeting diverse customer support needs. read more →

Zonka Feedback provides basic 24/7 support with a focus on email communication, reflecting a straightforward operational setup. read more →

Segments and Industries

GetFeedback serves a wide range of segments including enterprise and large enterprises, with a focus on IT, software, and internet industries. read more →

Zonka Feedback caters mainly to smaller and mid-market sectors in healthcare, retail, and financial services. read more →

Operational Alignment

GetFeedback aligns well with enterprise operations, facilitating large-scale feedback management and sophisticated analytics. read more →

Zonka Feedback fits seamlessly into smaller business operations, emphasizing quick feedback collection and effective communication management. read more →