Overview: GetFeedback and SurveyMonkey CX as Customer Feedback Management Category solutions.

GetFeedback and SurveyMonkey CX both provide robust solutions for customer feedback management, but they cater to slightly different needs. GetFeedback excels in integration and analytics, making it a preferred choice for larger enterprises in technology sectors, while SurveyMonkey CX offers competitive intelligence options beneficial for varied industries like finance and real estate. Both have strong customer support channels, but GetFeedback supports a broader scope of capabilities, making it ideal for companies seeking comprehensive feedback systems.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

GetFeedback and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback facilitates collecting feedback, measuring net promoter scores, and engaging in conversational surveys, aligning with businesses that require detailed insights and active customer interaction. read more →

SurveyMonkey CX supports collecting feedback, measuring net promoter scores, and provides competitive intelligence, serving companies needing strategic market insights. read more →

Business Goals

GetFeedback aims to improve customer satisfaction, acquire customers, and enhance brand engagement, appealing to businesses focused on boosting ROI and increasing sales. read more →

SurveyMonkey CX helps improve customer satisfaction and grow market share, fitting organizations that aim to expand reach and enhance customer loyalty. read more →

Core Features

GetFeedback boasts strong features like analytics, integration, and custom reports, catering to enterprises needing comprehensive data management and robust analytics. read more →

SurveyMonkey CX offers analytics and custom reports, which attract users interested in straightforward reporting and data export capabilities. read more →

Vendor Support

GetFeedback provides extensive 24/7 support services including email and chat, meeting the needs of businesses looking for reliable customer service and personalized assistance. read more →

SurveyMonkey CX ensures support with 24/7 availability, covering phone and chat, suitable for businesses that value direct interaction and easy accessibility. read more →

Segments and Industries

GetFeedback is predominantly used by enterprise and large enterprises in IT, computer software, and internet industries, highlighting its strength in tech-focused feedback management. read more →

SurveyMonkey CX is favored by mid-market and enterprise customers across financial services and human resources, indicating its adaptability to diverse industry needs. read more →

Operational Alignment

GetFeedback integrates well with operational workflows of large scale enterprises, fitting environments that demand automation and advanced data analytics. read more →

SurveyMonkey CX is designed for mid-sized businesses needing efficient feedback mechanisms to streamline operational tasks and decision-making processes. read more →