Gainsight Customer Communities (formerly Insided) vs. Notejoy: Comparing Best Knowledge Management Solutions 2026

Overview: Gainsight Customer Communities (formerly Insided) and Notejoy as Knowledge Management Category solutions.

Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Notejoy: Notejoy is a powerful notes app for individuals and teams, available on multiple platforms. It offers fast, focused, and always in sync note-taking.

This comparison of Gainsight Customer Communities (formerly Insided) vs. Notejoy draws on 2154 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Gainsight Customer Communities (formerly Insided) supports Customer success workflow automation, Customer health scoring automation, Customer health tracking and reporting, Customer training automation, etc.

Notejoy supports Onboarding process management, Internal knowledge management, Internal policy collaboration, Task and reference organization for freelancers, etc.

Gainsight Customer Communities (formerly Insided) covers Customer engagement, Customer success management, Customer education, Customer retention, etc.

Notejoy covers Knowledge management, Content management, Remote team collaboration, Client service enablement, etc.

Top use cases: Gainsight Customer Communities (formerly Insided) vs Notejoy

Use cases tied to Gainsight Customer Communities (formerly Insided) and Notejoy from verified data sources. Click any use case for supporting evidences.

Gainsight Customer Communities (formerly Insided) Notejoy

Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Notejoy

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Shared
Notejoy
Gainsight Customer Communities (formerly Insided) only
Notejoy only

Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Notejoy

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Shared
Notejoy
Shared by both · Industries
Gainsight Customer Communities (formerly Insided) only
Notejoy only

Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Notejoy

Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Notejoy. Each product segments add up to 100%. Click any segment for supporting evidence.

Gainsight Customer Communities (formerly Insided) 100%
Notejoy 100%

Gainsight Customer Communities (formerly Insided) and Notejoy: Best activities based on customer satisfaction

Gainsight Customer Communities (formerly Insided) in Action: Unique Activities

How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Engagement Management?
The engagement management tool helps companies drive digital customer engagement. It provides features that track user engagement, support in-product knowledge sharing, and facilitate community building. The tool may not be the most efficient for follow-up issues.
"...User experience, design/customisation options, engaging for members, good notification system and ranks/levels...." Peer review by Marc C., Head of Community and Knowledge
How can Gainsight Customer Communities (formerly Insided) enhance your Helpdesk Management process?
Insided Helpdesk Management is a software solution that uses communities to provide self-service support. It integrates with existing channels and systems to offer a comprehensive solution for customer support and knowledge management. While this system can significantly reduce support costs and improve customer satisfaction, some aspects may require assistance from the support team.
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Peer review by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
What Are the key features of Gainsight Customer Communities (formerly Insided) for Knowledge Management?
The platform is a knowledge management system that combines a community forum and a self-service knowledge base. It encourages users to share knowledge and find answers to questions. The platform is designed to be easy to use and offers a variety of features for managing content and engaging users. The platform may not be suitable for organizations that primarily need a traditional knowledge base with a focus on help articles.
"...So the Knowledge Base has been the most popular function, and as our community grows more questions will be answered by peers rather than through articles...." Peer review by Heather L., Director of Customer Success

Notejoy in Action: Unique Activities

What benefits does Notejoy offer for Collaboration?
Notejoy is a collaborative notes app that facilitates team projects by allowing users to share, organize, and comment on documents. Users can easily contribute to projects and engage in discussions within the shared documents. Notejoy may not provide the same level of functionality as other note-taking apps, such as Evernote.
"...- user friendly - collaborative with history on the changes and who made the changes - Works like slack but better pricing. ...." Peer review by Steven C., Business Development Associate, Automotive
How can Notejoy enhance your Training & Onboarding process?
Notejoy simplifies onboarding for new employees by providing a user-friendly platform that allows for collaboration and knowledge sharing. The platform is designed to be intuitive and requires minimal training. However, the onboarding process could be improved by providing more structured guidance for new users.
"...Kudos to the product management team and the developers coming out with such an application...." Peer review by Verified Reviewer
Why is Notejoy the best choice for Content Management?
Notejoy allows users to create, edit, share, and collaborate on documents with teams. Users can organize notebooks and share documents with their team. However, Notejoy lacks some basic features available on other document sharing services.
"...NoteJoy is an easy-to-use but powerfully-featured platform for documenting, recording, saving, sharing, creating, and editing content for individual operators and for teams...." Peer review by Leonard C., Independent Consultant, Professional Training & Coaching

Integrations

Ecosystem partners each product commonly connects with.

Gainsight Customer Communities (formerly Insided)

Pingdom
4.4
Tremendous
4.3
Medallia Experience Cloud
4.7
Smartsheet platform
4.0
Owler
4.1
Sansan
4.3
PDF-XChange
4.7
Metabase
4.2

News

Latest Gainsight Customer Communities (formerly Insided) news

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

09/07/2026 - source