Overview: Freshservice and Jira Service Management as Help Desk Category solutions.
Freshservice excels in comprehensive capabilities and robust support, ideal for large enterprises requiring diverse functionalities. Jira Service Management, however, focuses on streamlined operations with basic support, catering to teams preferring simplicity and fewer integrations. The choice depends on whether businesses need extensive features or seek focused efficiency.
Freshservice: Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Freshservice and Jira Service Management: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshservice facilitates a broad set of activities, including helpdesk and workflow management, aligning with users who need integrated feedback and engagement solutions. read more →
Jira Service Management provides helpdesk and workflow management, along with collaboration features, serving teams seeking basic organizational tools. read more →
Business Goals
Freshservice aims to enhance customer relationships and improve internal communications, a fit for those prioritizing customer acquisition and relationship management. read more →
Jira Service Management targets enhancing customer relationships and improving communication, catering to operations focused on risk management and efficiency. read more →
Core Features
Freshservice stands out with its custom reporting and ease of migration, appealing to businesses needing analytics and secure data handling. read more →
Jira Service Management features training and onboarding and offers basic integration and security, suiting teams that prioritize straightforward onboarding. read more →
Vendor Support
Freshservice provides extensive support including 24/7 options, chat, email, and phone channels, perfect for enterprises with continuous support needs. read more →
Jira Service Management offers essential support with chat, phone, and email options, including training, meeting simpler operational requirements. read more →
Segments and Industries
Freshservice is used widely across large enterprises, IT services, and education sectors, fitting those industries needing diverse functionalities. read more →
Jira Service Management lacks clear segmentation data and is used across varied industries, indicating flexible applications in undefined sectors. read more →
Operational Alignment
Freshservice fits well into complex workflows of large enterprises, supporting scaling and diverse communication channels. read more →
Jira Service Management integrates with smaller scale operations, ideal for teams seeking a streamlined approach without complex integration. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshservice in Action: Unique Use Cases
What solutions does Freshservice provide for Helpdesk Management?
Why is Freshservice the best choice for Knowledge Management?
What benefits does Freshservice offer for Engagement Management?
How does Freshservice address your Customer Feedback Management Challenges?
Jira Service Management in Action: Unique Use Cases
What benefits does Jira Service Management offer for Workflow Management?
What Are the key features of Jira Service Management for Collaboration?
What Are the key features of Jira Service Management for Training & Onboarding?
Integrations
Few Freshservice Integrations
Few Jira Service Management Integrations
News
Latest Freshservice News
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of the Board. Mathrubootham's departure is not due to any disagreements with the company.
Latest Jira Service Management News
Atlassian + DX: Engineering Intelligence for the AI Era - Work Life by Atlassian
Atlassian has announced a definitive agreement to acquire DX, a leader in engineering intelligence. This acquisition aims to enhance Atlassian's System of Work by integrating DX's capabilities in measuring and improving developer productivity through AI. The collaboration will provide customers with insights into AI adoption, developer experience, and productivity, benefiting over 350 enterprises including Pfizer, Pinterest, and Xero.
