Overview: Freshservice and BMC Helix ITSM as Help Desk Category solutions.
Freshservice and BMC Helix ITSM are Help Desk solutions catering to diverse business needs. Freshservice offers extensive capabilities in knowledge and workflow management, often used by large enterprises. It supports better customer relationships with features like custom reports and seamless integration, coupled with robust 24/7 vendor support. BMC Helix ITSM, utilized by a broader range of customer sizes, focuses on workflow efficiency and compliance, supporting efficiency scaling and new product launches. It provides foundational support through various channels, appealing to smaller businesses.
Freshservice: Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.
Freshservice and BMC Helix ITSM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshservice facilitates helpdesk management combined with robust knowledge and workflow management tools, making it a go-to for companies looking to streamline engagement management and customer feedback processes. read more →
BMC Helix ITSM supports helpdesk and workflow management with added focus on social media analytics, catering to businesses aiming for communication streamlining and basic engagement management. read more →
Business Goals
Freshservice assists businesses in enhancing customer relationships and scaling best practices, which can be vital for enterprises aiming for improved internal communications and customer acquisition. read more →
BMC Helix ITSM helps users improve efficiency while aiming to launch new products and improve stakeholder relations, which suits organizations wanting to refine operations and scale practices. read more →
Core Features
Freshservice stands out with its custom reports and seamless integration feature, alongside comprehensive data import and export capabilities, addressing the needs of enterprises prioritizing data handling and privacy. read more →
BMC Helix ITSM offers compliance and analytics along with essential integration and custom report capabilities; the platform meets the needs of businesses requiring compliant data management. read more →
Vendor Support
Freshservice offers extensive vendor support, providing assistance via phone, chat, email, and 24/7 coverage, aligning with the needs of large organizations with complex support requirements. read more →
BMC Helix ITSM offers foundational vendor support through phone, chat, and email, including 24/7 assistance; these options suit small to enterprise customers needing basic support channels. read more →
Segments and Industries
Freshservice is a preferred choice for large enterprises and companies in Information Technology, extending its utility to the education sector and various other industries. read more →
BMC Helix ITSM spans segments from small to large enterprises, predominantly used in Information Technology and Telecommunications, showcasing versatility across different domains. read more →
Operational Alignment
Freshservice seamlessly integrates into enterprise operations, providing tools designed for complex and large-scale environments, appealing mainly to tech and educational sectors. read more →
BMC Helix ITSM fits into workflows of varied scales, designed for both on-premises and smaller operational environments, making it versatile for smaller installations and tight-knit teams. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshservice in Action: Unique Use Cases
What benefits does Freshservice offer for Helpdesk Management?
How can Freshservice optimize your Knowledge Management Workflow?
What makes Freshservice ideal for Engagement Management?
What Are the key features of Freshservice for Customer Feedback Management?
BMC Helix ITSM in Action: Unique Use Cases
How can BMC Helix ITSM optimize your Workflow Management Workflow?
How can BMC Helix ITSM enhance your Communication Management process?
Alternatives
Integrations
Few Freshservice Integrations
Few BMC Helix ITSM Integrations
News
Latest Freshservice News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Latest BMC Helix ITSM News
BMC's New AI-Driven Solutions Designed for the Multi-Cloud World - PR Newswire
BMC has launched new AI-driven solutions for managing multi-cloud environments.
