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freshdesk vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of freshdesk vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 46593 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing freshdesk and Zoho Desk

freshdesk, Zoho Desk, Freshservice, Zendesk For Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"In many ways, it feels like SmartBuyGlasses has grown along with Freshworks. We were expanding at more or less the same pace and so we implemented new products as soon as they were rolled out. " - Rafael Vazquez

"So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. " - Melien Boenk

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo freshdesk

Focus area

freshdesk is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than freshdesk for

Software Failure Risk

  • medium

About

Omnichannel Customer support software

Zoho Desk | Customer Service Software for Context-Aware ...

Age

2010

1996

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

103

92

Total Goals
(we found evidences for)

15

14

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications




contact list management

creating contact list


sales document management

proposal & quote management


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media

monitoring social media


training & onboarding


sales call management

meeting management


products & pricelist management



revenue cycle management


customer case management


touchpoint management


rating and review management


lifetime value management


competitive intelligence


generation of new leads



community building



content management

content publishing


conversion management




loyalty management

customise loyalty program


relationship management


follower management


motivation management




conference call management


performance management



advocacy management



payment management


business development


lead qualification

lead qualification: technographic




sales review & feedback



trade show marketing


discount management


promotion management


category management


license management



campaign management




distribution management


community marketing


billing and invoice management



social media marketing



pipeline management


track learning progress


courses & assessment

track learning progress


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting