Overview: Forsta (formerly Confirmit) and Simplesat as Customer Feedback Management Category solutions.
Forsta and Simplesat both thrive in customer feedback management, yet each serves distinct niches. Forsta excels in market research and enterprise-level solutions, with robust analytics and comprehensive custom reporting. Simplesat, conversely, shines with extensive feedback collection and customer satisfaction enhancement, mostly supporting tech-oriented industries with easy integration and multi-platform reach. Businesses seeking thorough market insights may lean towards Forsta, while those prioritizing rapid feedback cycles may find Simplesat more aligned with their goals.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
Forsta (formerly Confirmit) and Simplesat: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta facilitates market research and collecting feedback, focusing on conversational surveys and engagement. read more →
Simplesat emphasizes collecting feedback, measuring CSAT, and communication management for responsive action. read more →
Business Goals
Forsta aims to improve customer satisfaction and acquire new customers, supporting market expansion. read more →
Simplesat focuses on enhancing customer satisfaction and efficiency, with an eye on improving employee experience. read more →
Core Features
Forsta offers analytics, compliance, security, and extensive custom reporting to meet diverse data needs. read more →
Simplesat provides ease of migration, strong integration, and robust data export features for streamlined operations. read more →
Vendor Support
Forsta offers 24/7 support primarily, with additional options in email, chat, and phone support. read more →
Simplesat predominantly provides 24/7 vendor support, supplemented with email, chat, and phone options. read more →
Segments and Industries
Forsta is predominantly used by enterprises, with a strong base in research and management consulting. read more →
Simplesat caters to large enterprises and IT services, excelling in technology-driven sectors like software. read more →
Operational Alignment
Forsta fits the workflows of large enterprises needing comprehensive market research capabilities. read more →
Simplesat supports tech-oriented businesses, enabling seamless transitions across digital channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What Are the key features of Forsta (formerly Confirmit) for Market Research?
How does Forsta (formerly Confirmit) facilitate Engaging Conversational Surveys?
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Simplesat in Action: Unique Use Cases
What benefits does Simplesat offer for Collecting Feedback?
What solutions does Simplesat provide for Helpdesk Management?
Why is Simplesat the best choice for Rating And Review Management?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Simplesat Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Latest Simplesat News
Simplesat is now officially SOC 2 compliant!
Simplesat has achieved SOC 2 compliance, enhancing its product offerings for customer feedback management with numerous integrations and solutions for various industries.
What makes Forsta (formerly Confirmit) ideal for Social Media Management?