Forsta (formerly Confirmit) and Simplesat, An In-Depth Comparison 2026

Comparison Summary

Forsta and Simplesat both thrive in customer feedback management, yet each serves distinct niches. Forsta excels in market research and enterprise-level solutions, with robust analytics and comprehensive custom reporting. Simplesat, conversely, shines with extensive feedback collection and customer satisfaction enhancement, mostly supporting tech-oriented industries with easy integration and multi-platform reach. Businesses seeking thorough market insights may lean towards Forsta, while those prioritizing rapid feedback cycles may find Simplesat more aligned with their goals.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

Top use cases: Forsta (formerly Confirmit) vs Simplesat

Use cases tied to Forsta (formerly Confirmit) and Simplesat from verified data sources. Click any use case for supporting evidences.

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Top Capabilities: Forsta (formerly Confirmit) vs Simplesat

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Forsta (formerly Confirmit) vs Simplesat

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Forsta (formerly Confirmit) vs Simplesat

Share of peer evidence by company size for Forsta (formerly Confirmit) and Simplesat. Each product segments add up to 100%. Click any segment for supporting evidence.

Forsta (formerly Confirmit) 100%
Simplesat 100%
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Key Capabilities Supported Forsta facilitates market research and collecting feedback, focusing on conversational surveys and engagement. → Simplesat emphasizes collecting feedback, measuring CSAT, and communication management for responsive action. →
Business Goals Forsta aims to improve customer satisfaction and acquire new customers, supporting market expansion. → Simplesat focuses on enhancing customer satisfaction and efficiency, with an eye on improving employee experience. →
Core Features Forsta offers analytics, compliance, security, and extensive custom reporting to meet diverse data needs. → Simplesat provides ease of migration, strong integration, and robust data export features for streamlined operations. →
Vendor Support Forsta offers 24/7 support primarily, with additional options in email, chat, and phone support. → Simplesat predominantly provides 24/7 vendor support, supplemented with email, chat, and phone options. →
Segments and Industries Forsta is predominantly used by enterprises, with a strong base in research and management consulting. → Simplesat caters to large enterprises and IT services, excelling in technology-driven sectors like software. →
Operational Alignment Forsta fits the workflows of large enterprises needing comprehensive market research capabilities. → Simplesat supports tech-oriented businesses, enabling seamless transitions across digital channels. →

Forsta (formerly Confirmit) and Simplesat: Best activities based on customer satisfaction

Forsta (formerly Confirmit) in Action: Unique Activities

How can Forsta (formerly Confirmit) optimize your Market Research Workflow?
Confirmit Horizons is a market research platform that enables businesses to collect, analyze and manage customer, market, and employee data. This platform provides a range of data collection modes and panel management capabilities, which help research agencies standardize their processes and reduce overall costs. However, Confirmit Horizons is primarily designed for market research and customer satisfaction, which can limit its effectiveness for other research needs.
"...We currently use ConfirmIT to host market research surveys as well as panel database information...." Peer review by Project Manager in Information Technology
What benefits does Forsta (formerly Confirmit) offer for Engaging Conversational Surveys?
Confirmit Horizons enables the creation of engaging conversational surveys. nThe platform provides a range of functionalities to increase response rates, including multimedia content, innovative question types, and a variety of feedback techniques. nThese capabilities help organizations collect insights and foster a culture of engagement.
"...Our program is unique in how it s been marketed, how we ve engaged our employees and leaders to participate as Illuminators, the level of support of our leaders, how it was rolled out, and how it s organically grown and evolved to encompass activities that will fully capture Voice of the Customer, Market, Business and Employee...." Peer review by Kim Collins, Sr. Director, Customer & Employee Engagement, Canon
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Confirmit Horizons is a software platform used to create and manage customer experience, employee feedback, and market research programs. The platform allows for centralized management of surveys and data, enabling the analysis of insights to improve customer engagement and business outcomes.
"...It is used to program a market research survey across the organization...." Peer review by Project Manager in Marketing
How does Forsta (formerly Confirmit) address your Social Media Management Challenges?
Confirmit Horizons provides social media management capabilities that capture and analyze social media data. It integrates with survey solutions to offer a comprehensive feedback platform. This allows users to analyze both solicited and unsolicited feedback from various channels, including social media.
"...The reporting tool needs to work in order to tie into the authoring portion more seamlessly and provide end clients with more user friendly reporting and analytical solutions...." Peer review by Adams L, Confirmit Programmer, Research

Simplesat in Action: Unique Activities

How does Simplesat facilitate Collecting Feedback?
Simplesat provides a simple way to collect customer feedback through one-click surveys and automatic email prompts. These surveys measure customer satisfaction and Net Promoter Score, helping businesses understand their performance and improve customer experience. However, the tool's ability to integrate with other platforms may be limited.
"...SimpleSat makes it super easy to collect feedback from my customers and then publish it directly my website at the click of a button...." Peer review by Timothy K, Director of Marketing Services, Marketing and Advertising
How can Simplesat enhance your Helpdesk Management process?
Simplesat helps organizations measure customer satisfaction by integrating with helpdesk systems such as Zendesk, Freshdesk, and ConnectWise. It allows businesses to send surveys and gather customer feedback automatically through email or helpdesk integration. Simplesat also enables the setting of key performance indicators (KPIs) to track and improve customer support performance.
"...The support is helpful and responsive, they're still growing the platform, and it does what I need it to do. ...." Peer review by Cliff R., IT Manager, Information Technology and Services
What Are the key features of Simplesat for Rating And Review Management?
The software allows businesses to collect and manage customer feedback. It helps businesses understand customer satisfaction by analyzing reviews and ratings. The software integrates with other systems and allows businesses to share feedback with employees. nIt enables businesses to respond to reviews and use feedback to improve customer service. nThe software's limitations include the inability to remove reviews from ratings without deleting them.
"...The Simplesat team is extremely responsive, and has developed an elegant way to quickly and easily receive and review customer feedback...." Testimonial by Kevin L

News

Latest Forsta (formerly Confirmit) news

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.

17/05/2026 - source

Latest Simplesat news

Simplesat opens express migration for Delighted users ahead of June 30 ...

Simplesat has launched an express migration program for Delighted users, whose service will shut down on June 30, 2026. The program offers a seamless transition, including data import, survey recreation, and integration setup, at no cost. Simplesat also covers remaining Delighted contract months for annual plan sign-ups. The platform offers AI-driven feedback summaries and integrations with Zendesk, Gladly, Gorgias, and Salesforce.

03/03/2026 - source