Overview: Forsta (formerly Confirmit) and Google Forms as Customer Feedback Management Category solutions.
Forsta and Google Forms both excel in the Customer Feedback Management category but serve different needs. Forsta focuses on market research and analytics with strong support for large enterprises, while Google Forms emphasizes feedback collection and easy integration for educational and broad industry use. Forsta offers robust features for enterprises looking to enhance customer satisfaction and enter new markets, with a strong emphasis on security and comprehensive support. Google Forms thrives in collaboration and data management, ideal for organizations prioritizing customer acquisition and efficiency improvements, supported by extensive 24/7 vendor services.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.
Forsta (formerly Confirmit) and Google Forms: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports market research, feedback collection, and conversational surveys. read more →
Google Forms excels in feedback collection, collaboration, and content management. read more →
Business Goals
Forsta helps improve customer satisfaction and enter new markets. read more →
Google Forms aids in customer acquisition and improving employee experience. read more →
Core Features
Forsta offers analytics, compliance, and custom reporting features. read more →
Google Forms boasts data import, custom reports, and high integration capacities. read more →
Vendor Support
Forsta provides 24/7 support with phone and chat options. read more →
Google Forms offers extensive 24/7 support primarily via email and chat. read more →
Segments and Industries
Forsta caters mainly to research and management consulting sectors. read more →
Google Forms serves the education sector and broader industries. read more →
Operational Alignment
Forsta integrates well into enterprise workflows, fitting larger scales. read more →
Google Forms aligns with diverse organizational sizes, prioritizing ease of use. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What solutions does Forsta (formerly Confirmit) provide for Market Research?
How does Forsta (formerly Confirmit) facilitate Engaging Conversational Surveys?
What makes Forsta (formerly Confirmit) ideal for Campaign Management?
Google Forms in Action: Unique Use Cases
What solutions does Google Forms provide for Collecting Feedback?
How efficiently Does Google Forms manage your Collaboration?
How does Google Forms facilitate Content Management?
What makes Google Forms ideal for Sales Document Management?
Why is Google Forms the best choice for Communication Management?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Google Forms Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
Latest Google Forms News
KPMG Invests $100M in Google Cloud Alliance to Accelerate Enterprise Adoption of AI
KPMG invests $100M in Google Cloud to enhance AI adoption through their alliance.
What Are the key features of Forsta (formerly Confirmit) for Social Media Management?