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Compare Forrester Analytics vs Capterra

Comparison Summary

For Forrester Analytics vs Capterra comparison, Our AI algorithm looked at 9573 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Forrester Analytics and Capterra to solve their respective business needs.

Pros and cons of Forrester Analytics and Capterra

Forrester Analytics is more suited to businesses that require Engagement Management and Account Management where as Capterra is focused towards Rating And Review Management with Review Sites and Loyalty Management .

logo Forrester Analytics

Focus area

Software Failure Risk

  • medium

logo Capterra

Focus area

Capterra is better than Forrester Analytics for

Software Failure Risk

  • medium

About

Forrester Analytics | helps you understand and anticipate customers, whether they are consumers or B2B buyers

Advanced Analytics Software | SAS

Age

1983

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

127

121

Total Goals
(we found evidences for)

20

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up




communication management

sending & publishing communications



customer feedback management

measuring customer satisfaction

measuring net promoter score



content publishing


social media management

social media analytics

engaging on social media

scheduling post to social media


customise loyalty program

identify target customers



lead qualification

lead qualification: technographic



lifetime value management


competitive intelligence


sales document management

contract management

proposal & quote management


generation of new leads



helpdesk management


campaign management



workflow management


international marketing


products & pricelist management


rating and review management


training & onboarding


contact list management





knowledge management


business development


influencer marketing



channel management



touchpoint management




social media marketing



relationship management




advocacy management



conversion management




segmentation and targeting


customer case management


community building



outbound marketing




performance management



personalized marketing


conference call management



sales call management


trade show marketing





opportunity management




revenue cycle management


subscription management


calendar management



sales review & feedback


category management



billing and invoice management


membership management



referral management



pipeline management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase customer life time value

  • Build brand awareness

  • Launch new products

  • Manage risk

  • Improve efficiency

  • Improve internal communications

  • Improve consistency

  • Increase average basket value

  • Improve visibility

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve internal communications

  • Reduce bounce

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • social media

  • website

  • e-mail

  • phone calls

  • review sites

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • point of sale

  • Facebook

  • G2crowd

  • promotions

  • LinkedIn

  • Facebook page

  • chat

  • Twitter

  • on premises

  • print media

  • magazine

  • mobile app

  • Slack

  • text SMS

  • omnichannel

  • Amazon

  • Yelp

  • Instagram

  • Youtube

  • events

  • trade shows

  • newsletter

  • Glassdoor

  • See 30 more
  • social media

  • website

  • e-mail

  • phone calls

  • review sites

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • point of sale

  • Facebook

  • G2crowd

  • promotions

  • LinkedIn

  • Facebook page

  • chat

  • Twitter

  • on premises

  • print media

  • magazine

  • mobile app

  • Slack

  • text SMS

  • omnichannel

  • Amazon

  • Yelp

  • Instagram

  • Youtube

  • events

  • trade shows

  • newsletter

  • Glassdoor

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting