Capterra Overview
This is a summary of the comprehensive capabilities and benefits of Capterra based on over 2903 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Capterra, GetApp, TrustRadius, Forrester Analytics, Similarweb, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Capterra is right for your needs? Our Cuspera AI engine can evaluate how Capterra fits your specific business needs, industry, and context. Get your personalized assessment report today.
Capterra supports business activities such as:
- Rating And Review Management
- Loyalty Management
- Engagement Management
- Helpdesk Management
- Communication Management
Capterra can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Digital And Social Presence, Improve ROI, etc. It can help manage these activities if you use Review Sites Website User Generated Content etc. for these needs. As a solution, Capterra's capabilities include Feedback Surveys, Personalization, Gamification, etc.
Capterra Internet Vertical is its biggest customer base.
Reviews
"...Please read customer reviews or review us at Capterra, g2crowd The post..." How Can I Derive Demographic Data Related to a Radius or Circle Search?
Cuspera Reviews
99 buyers and buying teams have used Cuspera to assess how well Capterra solved their Marketing Data Intelligence needs. Cuspera uses 2903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Capterra.
Use Cases
Peers recommend Rating And Review Management , Loyalty Management , Engagement Management , as the business use cases that they have been most satisfied while using Capterra.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management with Review Sites and Website |
3.64/5 ★ |
"...Please read customer reviews or review us at Capterra, g2crowd The post..." How Can I Derive Demographic Data Related to a Radius or Circle Search? |
| Loyalty Management |
4.97/5 ★ |
"...Example of Clickup review on Capterra Gaining Customer Loyalty Pays Off..." How To Increase Customer Loyalty? 8 Strategies To Pick From. |
| customise loyalty program |
4.22/5 ★ |
"...So, let s see the benefits of CRM and how it can take your relationships with customers to another level the level of full satisfaction, aka customer loyalty. ..." CRM benefits: How CRM improves customer relationships |
| identify target customers |
4.13/5 ★ |
"...Develop customer personas to better identify CX needs A customer persona is a finely honed profile of your best or target customer and should be as specific as possible to help you visualize their wants, needs, behaviors, and motivations. ..." Cool info, hope this helps! This is really good info on financial freedom Click To see More About this. |
| Engagement Management |
4.93/5 ★ |
"...Remain sensitive and accommodating to clients who would still prefer to engage in conversation via phone call...." Law Practice Management: 5 Advantages and Disadvantages To Texting Clients |
| engaging and following up |
4.93/5 ★ |
"...Not only is a long-time customer gushing over the quality of Marketing 360 s service, but the company itself is responding in a way that further validates its culture of close engagement with customers. ..." 4 Ways to Leverage Positive Reviews for Your Software Business |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management with Review Sites and Website |
3.64/5 ★ |
"...Please read customer reviews or review us at Capterra, g2crowd The post..." How Can I Derive Demographic Data Related to a Radius or Circle Search? |
|
| Loyalty Management |
4.97/5 ★ |
"...Example of Clickup review on Capterra Gaining Customer Loyalty Pays Off..." How To Increase Customer Loyalty? 8 Strategies To Pick From. |
|
| customise loyalty program |
4.97/5 ★ |
| identify target customers |
4.97/5 ★ |
| Engagement Management |
4.93/5 ★ |
"...Remain sensitive and accommodating to clients who would still prefer to engage in conversation via phone call...." Law Practice Management: 5 Advantages and Disadvantages To Texting Clients |
|
| engaging and following up |
4.93/5 ★ |
70+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2903 insights from peers and experts to help you assess how these Capterra use cases fit your Marketing Data Intelligence needs.
Frequently Asked Questions(FAQ)
for Capterra
What is Capterra?
What is Capterra used for?
What are the top features of Capterra?
Who uses Capterra?
What are Capterra alternatives?
Where is Capterra located?
Popular Business Setting
for Capterra
Top Industries
- Internet
- Computer Software
- Food & Beverages
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Capterra to Enhance customer relationships and Acquire customers
Capterra Alternatives
Peer and Expert Opinion on Features
for Capterra
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (89) |
| Personalization | Read Reviews (49) |
| Gamification | Read Reviews (41) |
| Rewards | Read Reviews (35) |
| Dashboard | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (89) |
| Personalization | Read Reviews (49) |
| Gamification | Read Reviews (41) |
| Rewards | Read Reviews (35) |
| Dashboard | Read Reviews (26) |
IT and Other Capabilities
for Capterra
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (240) |
| Data Export | Read Reviews (94) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (240) |
| Data Export | Read Reviews (94) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (54) |
| Email Support | Read Reviews (35) |
| Phone Support | Read Reviews (38) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (54) |
| Email Support | Read Reviews (35) |
| Phone Support | Read Reviews (38) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (142) |
| Custom Reports | Read Reviews (352) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (142) |
| Custom Reports | Read Reviews (352) |
Software Failure Risk Guidance
?for Capterra
Overall Risk Meter
Top Failure Risks for Capterra
Vendor Profile Details
Company Name
Capterra
Company Website
https://www.capterra.com/HQ Location
Arlington, VA 22203, US
Employees
51-200
Social
Financials
PRIVATE
Get a personalised risk report for Capterra
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Capterra may get in touch with you regarding your request.
Request Custom Quote
Capterra will get in touch with you regarding your request.