4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(8170 Reviews)

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About Capterra

Capterra is a marketing data intelligence platform that helps to search, compare, and choose the right software for the businesses. It helps to acquire customers.

Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

Its features include providing popular software categories, boost productivity with guides and resources, ability to search and filter product reviews depending on requirements, and so on.

Peer and Expert Reviews
for Capterra


Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using Capterra .

Other goals:

  • Improve digital and social presence
  • Acquire customers
  • Grow market share
  • Scale best practices
  • Improve efficiency
  • Enter new markets internationally or locally
  • Build brand awareness
  • Improve ROI
  • Improve internal communications
  • Launch new products
  • Improve brand engagement
  • Improve stakeholder relations
  • Establish thought leadership
  • Improve navigation
See all goals See less goals


It is the best suited for social media, website, e-mail, channels.

Other channels:

  • phone calls
  • review sites
  • mobile
  • user generated content
  • blogs
  • LinkedIn
  • offline
  • Facebook
  • print media
  • magazine
  • promotions
  • point of sale
  • video
  • chat
  • Facebook page
  • G2crowd
  • Twitter
  • Slack
  • omnichannel
  • text SMS
  • mobile app
  • Amazon
  • on premises
  • Youtube
  • Yelp
  • Instagram
  • events
  • trade shows
  • newsletter
  • Glassdoor
See all channels See less channels


Peers recommend rating and review management, engagement management, customer case management, as the business processes that they have been most satisfied while using Capterra .

Read Reviews of Business Process for Capterra

Rating and review management

Engagement management With Website

Engaging and following up With Website

Customer case management

Relationship management

Social media management With Social media and Website

Social media analytics

Scheduling post to social media With Social media

Engaging on social media With Social media and Website

Monitoring social media With Social media and Website and Facebook page and Facebook

Communication management With E mail and Phone calls and Social media

Sending & publishing communications With E mail and Website

Tracking & monitoring communications With Phone calls and E mail and Social media

Helpdesk management With User generated content and Blogs

Workflow management With E mail and Phone calls

Content management

Content sharing

Generation of new leads With Website and Social media and Linkedin

Campaign management

Account management

Customer feedback management With Social media

Measuring customer satisfaction With Social media

Measuring net promoter score With Promotions and Phone calls


Loyalty management


Competitive intelligence

Sales document management

Contract management

Proposal & quote management

Document sharing

Lead qualification

Lead qualification: technographic

Lead analytics With E mail and Phone calls

Digital marketing With Website and Social media

Products & pricelist management With Website

Lead management

Lead nurturing With Phone calls

Contact list management With E mail and Social media

Contacts history With E mail and Website and Social media

Event management

Public relations With Social media

Lead tracking With E mail

Training & onboarding

Membership management

Social media marketing With Social media and Website and Facebook

Market research

Lead engagement With Phone calls

Sales call management With Phone calls and User generated content and Blogs

Call searching With Phone calls

Product marketing With E mail

Lead scoring

Coaching With Mobile

Performance management

Market survey


Reputation management

Segmentation and targeting

Direct marketing

Courses & assessment

Identify skill gaps

Knowledge management With E mail and Mobile and Social media

Sales review & feedback With E mail and Review sites and G2crowd

Drip marketing With Website and E mail

Lifetime value management

Capturing leads With Website

Influencer marketing

Pipeline management

Billing and invoice management

Category management

Playbook creation With Social media

Calendar management With Website

Referral management With Promotions and Social media

Conversion management

Personalized marketing With E mail

Touchpoint management With Phone calls and Website

Channel management With Phone calls and Website

Subscription management

See allless Activities

Popular Business Setting
for Capterra

Top Industries

  • Education
  • Computer Software
  • Government Administration

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Capterra to Enhance customer relationships and Increase sales & revenue

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IT and Other Capabilities
for Capterra

  • Low
  • Medium
  • High


Data Import

Data Export


Chat Support

24/7 Support

Phone Support

Email Support


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Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Capterra

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First 5 Reports are Free

Find software similar to Capterra

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Vendor Profile Details

Company Name Capterra
Company Website
HQ Location Arlington, VA 22203, US
Employees 51-200
Financials M&A