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Capterra: Product updates, Customer stories, and Insights | 2026 Cuspera

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Product and Vendor News

Nutshell Earns Spot on Capterra's 2026 CRM Shortlist for User-Rated Value - PRWeb 25/01/2026
DoseSpot's pVerify Achieves Multiple 2025 Recognitions from Gartner Digital Markets' Capterra, Software Advice and GetApp 25/01/2026
Phreesia Earns Spot on 2025 Capterra Shortlist for Patient Engagement and Scheduling 17/08/2025
Phreesia Named to the 2025 Capterra Shortlist for Patient Engagement and Medical Scheduling 11/08/2025

Product Business Settings

Capterra is popular in Internet, Computer Software, and Food & Beverages industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Data Management Platform

Other Demand Generation

Tag Management

SMS Marketing

Capterra Product Overview

Capterra is a marketing data intelligence platform that assists businesses in selecting software through research and user reviews. Its features include software categories, productivity guides, and review filtering.

How satisfied the customers are with Capterra use-cases

Reviews

"...Moreover, considering the various features such as Publishing, Audience and Monitoring..." Peer review by Agency

Capterra Customer Insights, Testimonials and Case Studies

How can Capterra optimize your Rating And Review Management Workflow?

Capterra assists companies in managing customer reviews, enhancing brand visibility and lead acquisition. The platform features a comprehensive list of review sites, enabling companies to monitor reviews across multiple platforms. However, Capterra may not always fulfill promised incentives for customers who leave reviews.

"...In addition to being displayed on your own website, customer reviews can also appear on marketplace (Amazon) or reviews sites (Yelp, Capterra)...." Customer testimonials: The complete testimonial marketing guide

What Are the key features of Capterra for Loyalty Management?

How does Capterra facilitate Engagement Management?

Capterra Engagement Management capabilities enable companies to engage customers and employees through various methods, including automated follow-ups, marketing campaigns, and rewards programs. These tools facilitate data-driven insights to improve customer and employee experiences. However, users have identified limitations in customer support, primarily relying on forum-based interactions with limited phone support.

"...It allows your sales reps to track the invoice status, follow-ups, and send automated reminders or receipts on completion of a process. ..." CRM Process Everything You Need to Know

How does Capterra facilitate Helpdesk Management?

Capterra offers a comprehensive directory of help desk software solutions, encompassing a wide range of categories, including security and call center software. The platform provides valuable resources such as reviews and reports, enabling users to compare and research various help desk options based on factors like user-friendliness and affordability. However, Capterra's categorization system may blend distinct products, making it challenging to differentiate between knowledge management and customer support tools.

"...When you invest in tools that improve your office administration procedures and help your front desk staff, you re investing in the efficiency of the rest of your school operations as well. ..." 5 Online Tools to Improve Front Office Administration at Your School

How does Capterra address your Communication Management Challenges?

Capterra provides a platform for businesses to publish software reviews, facilitating information sharing and comparison. Capterra offers resources like blog posts and social media engagement to assist businesses with communication management. However, Capterra’s review process can be slow and unreliable.

"...First site to publish business software reviews reaches another major milestone...." News Archive

What is Capterra?

Capterra is a marketing data intelligence platform that helps to search, compare, and choose the right software for the businesses. It helps to acquire customers.

Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

Its features include providing popular software categories, boost productivity with guides and resources, ability to search and filter product reviews depending on requirements, and so on.

What is Capterra used for?

Capterra is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Rating And Review Management, Loyalty Management and Engagement Management .

What are the top features of Capterra?

Feedback surveys, Personalization and Gamification are some of the top features of Capterra.

Who uses Capterra?

Capterra is used by Internet, Computer Software and Food & Beverages among other industries.

What are Capterra alternatives?

OWOX, Everflow, AiTrillion and Upwave are popular alternatives for Capterra.

Where is Capterra located?

Capterra is headquartered at Arlington, VA 22203, US.

99 buyers and buying teams have used Cuspera to assess how well Capterra solved their Marketing Data Intelligence needs. Cuspera uses 2903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

Find top business software and services with Capterra

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Peers used Capterra for rating and review management and loyalty management

Capterra Competitors

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Capterra Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	4.50/5 ★ Read Reviews (31)
Analytics	4.51/5 ★ Read Reviews (142)
Custom Reports	4.26/5 ★ Read Reviews (352)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.50/5 ★ Read Reviews (31)
Analytics	4.51/5 ★ Read Reviews (142)
Custom Reports	4.26/5 ★ Read Reviews (352)

Capterra Integrations

Capterra integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.39/5 ★

Read Reviews (240)

Data Export

4.19/5 ★

Read Reviews (94)

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Software Failure Risk Guidance

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for Capterra

Overall Risk Meter

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Top Failure Risks for Capterra

Capterra Inc News

Capterra Inc Profile

Company Name

Capterra Inc

Company Website

//capterra.com

HQ Location

Arlington, VA 22203, US

Employees

51-200

Social

Financials

PRIVATE