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Capterra: Use-Cases, Insights and Reviews | 2025 Cuspera

4.23 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2903)

Advanced Analytics Software | SAS

AI Powered

Capterra Overview

Capterra is a marketing data intelligence platform that assists businesses in selecting software through research and user reviews. Its features include software categories, productivity guides, and review filtering.

Use Cases

Customers recommend Rating And Review Management, Loyalty Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capterra.

Other use cases:

Helpdesk Management
Communication Management
Social Media Management
Collaboration
Customer Feedback Management
Workflow Management
Relationship Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Capterra.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Improve ROI
Grow Market Share
Scale Best Practices
Improve Efficiency
Enter New Markets Internationally Or Locally
Build Brand Awareness
Launch New Products
Improve Stakeholder Relations
Improve Brand Engagement
Manage Risk
Establish Thought Leadership
Improve Internal Communications
Reduce Bounce
Improve Navigation

See all business priorities See less business priorities

Capterra Use-Cases and Business Priorities: Customer Satisfaction Data

Capterra works with different mediums / channels such as Review Sites. Website. User Generated Content etc.

Capterra's features include Feedback Surveys, Personalization, Gamification, etc. and Capterra support capabilities include Chat Support, Email Support, AI Powered, etc. also Capterra analytics capabilities include Analytics, and Custom Reports.

Reviews

"...There is not too much to like about a website that sends out emails and offers incentives to review...." Peer review by Dovid K, Facebook Lead Generation, Internet

Capterra, OWOX, Everflow, AiTrillion, Upwave, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Capterra

Top Industries

Internet
Computer Software
Food & Beverages

Popular in

Mid Market
Enterprise
Small Business

Capterra is popular in Internet, Computer Software, and Food & Beverages and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Capterra Use Cases

How does Capterra address your Rating And Review Management Challenges?

Capterra assists companies in managing customer reviews, enhancing brand visibility and lead acquisition. The platform features a comprehensive list of review sites, enabling companies to monitor reviews across multiple platforms. However, Capterra may not always fulfill promised incentives for customers who leave reviews.

"...Customer Feedback and Reviews Serpstat reviews on review aggregators such as G2Crowd, Capterra, and TrustRadius are quite limited...." Serpstat Review: The Ultimate SEO & PPC Tool for Bloggers Updated

What benefits does Capterra offer for Loyalty Management?

How can Capterra enhance your Engagement Management process?

Capterra Engagement Management capabilities enable companies to engage customers and employees through various methods, including automated follow-ups, marketing campaigns, and rewards programs. These tools facilitate data-driven insights to improve customer and employee experiences. However, users have identified limitations in customer support, primarily relying on forum-based interactions with limited phone support.

"...Campaign Monitor has all the features you would expect from a fully fledged email marketing platform, and distinguishes itself with a real focus on simplicity, we love the visual journey designer which makes it easy to visualize and implement follow up sequences to guide your subscribers toward a goal. ..." These Are The Best Email Marketing Services To Grow Your Business

What solutions does Capterra provide for Helpdesk Management?

Capterra offers a comprehensive directory of help desk software solutions, encompassing a wide range of categories, including security and call center software. The platform provides valuable resources such as reviews and reports, enabling users to compare and research various help desk options based on factors like user-friendliness and affordability. However, Capterra's categorization system may blend distinct products, making it challenging to differentiate between knowledge management and customer support tools.

"...Event Calendar App Screenshots Event Calendar App Intro Video Event Calendar App Useful Links Introduction Helpdesk Support Changelog 11 Brushfire ..." 20+ Best Event Management Software (2020)

What makes Capterra ideal for Communication Management?

Capterra provides a platform for businesses to publish software reviews, facilitating information sharing and comparison. Capterra offers resources like blog posts and social media engagement to assist businesses with communication management. However, Capterra’s review process can be slow and unreliable.

"...FrontRunners is a 100% data-driven graphic, published on Software Advice, which helps businesses easily identify the top software products in a particular category, based on verified user reviews across three websites: Capterra, Software Advice and GetApp...." Coorpacademy has been recognized as a FrontRunner for Learning Management by The Gartner Digital Markets Research Team!

70+ more Business Use Cases

99 buyers and buying teams have used Cuspera to assess how well Capterra solved their Marketing Data Intelligence needs. Cuspera uses 2903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

Video

Find top business software and services with Capterra

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Frequently Asked Questions(FAQ)

for Capterra

What is Capterra?

Capterra is a marketing data intelligence platform that helps to search, compare, and choose the right software for the businesses. It helps to acquire customers.

Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

Its features include providing popular software categories, boost productivity with guides and resources, ability to search and filter product reviews depending on requirements, and so on.

What is Capterra used for?

Capterra is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Rating And Review Management, Loyalty Management and Engagement Management .

What are the top features of Capterra?

Feedback surveys, Personalization and Gamification are some of the top features of Capterra.

Who uses Capterra?

Capterra is used by Internet, Computer Software and Food & Beverages among other industries.

What are Capterra alternatives?

OWOX, Everflow, AiTrillion and Upwave are popular alternatives for Capterra.

Where is Capterra located?

Capterra is headquartered at Arlington, VA 22203, US.

lightning

Peers used Capterra for rating and review management and loyalty management

Capterra Competitors

More Capterra Alternatives...

Capterra Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.50/5 ★ Read Reviews (31)
Analytics	4.51/5 ★ Read Reviews (142)
Custom Reports	4.26/5 ★ Read Reviews (352)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.50/5 ★ Read Reviews (31)
Analytics	4.51/5 ★ Read Reviews (142)
Custom Reports	4.26/5 ★ Read Reviews (352)

Capterra Integrations

Capterra integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.39/5 ★

Read Reviews (240)

Data Export

4.19/5 ★

Read Reviews (94)

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Software Failure Risk Guidance

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for Capterra

Overall Risk Meter

Low Medium High

Top Failure Risks for Capterra

Capterra Inc Profile

Company Name

Capterra Inc

Company Website

//capterra.com

HQ Location

Arlington, VA 22203, US

Employees

51-200

Social

Financials

PRIVATE