Forrester Analytics Overview

Forrester's market research solutions address the challenge of meeting evolving customer demands and leveraging technology effectively. As a global leader in marketing data intelligence, Forrester provides businesses with critical insights to navigate market volatility and drive growth. Their research and consulting services support leaders in making informed decisions, enhancing strategic planning, and fostering authentic connections. By focusing on emerging technologies and industry trends, Forrester equips organizations with the knowledge to adapt and thrive. This approach helps businesses sharpen their skills and amplify their strategies, ensuring they remain competitive in a rapidly changing landscape.

Use Cases

Customers recommend Engagement Management, Account Management, Advertisement, as the business use cases that they have been most satisfied with while using Forrester Analytics.

Other use cases:

  • Communication Management
  • Market Research
  • Customer Feedback Management
  • Forecasting
  • Content Management
  • Social Media Management
  • Loyalty Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Forrester Analytics.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
  • Improve Consistency
  • Increase Average Basket Value
  • Improve Visibility
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Forrester Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Forrester Analytics works with different mediums / channels such as Social Media. and Video.

Forrester Analytics's features include Feedback Surveys, Personalization, SEO, etc. and Forrester Analytics support capabilities include Email Support, Phone Support, Chat Support, etc. also Forrester Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With my account I am able to search for market research as well as independent studies and a plethora of other data gathered by experts...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Speed and agility refer to your ability to serve relevant messaging at the customer s moment of engagement or interaction...." What is Real-Time Interaction Management (RTIM)?
"...Two, most companies can benefit from a tiered approach to ABM that incorporates some element of broader demand generation...." Should I Prioritize ABM Tactics Ahead of Demand Generation?
"...According to Forrester, Instagram ads have the highest engagement rate of all digital ad placements...." Social Media become the best platform to advertise for this era

Forrester Analytics, OWOX, Everflow, Upwave, CB Insights, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Forrester-analytics empowers leaders to make growth-accelerating decisions. Clients are 34% more profitable than non-clients.

Popular Business Setting

for Forrester Analytics

Top Industries

  • Computer Software
  • Information Technology and Services
  • Automotive

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Forrester Analytics is popular in Computer Software, Information Technology And Services, and Automotive and is widely used by Mid Market, Small Business, and Large Enterprise.

Forrester Analytics Customer wins, Customer success stories, Case studies

How can Forrester Analytics optimize your Engagement Management Workflow?

What Are the key features of Forrester Analytics for Account Management?

How does Forrester Analytics address your Communication Management Challenges?

How does Forrester Analytics address your Market Research Challenges?

11 buyers and buying teams have used Cuspera to assess how well Forrester Analytics solved their Marketing Data Intelligence needs. Cuspera uses 6670 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

 

Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Zebra Technologies saw its digital experience was not helping buyers enough. The company worked with Forrester to improve this. Forrester helped Zebra create a digital experience that matched buyers’... needs. This made planning easier for marketing teams. Marketers could plan digital and physical activities together with less friction. The new approach made teams more agile.

 

Philips - Consumer Electronics - Very Large

Amsterdam, Netherlands

Philips worked with Forrester to shift from product-focused to customer-centric marketing. The team adopted new processes and frameworks for shared priorities. Forrester helped Philips align marketin...g and sales to boost demand generation. The partnership enabled Philips to prove marketing ROI and stay connected to changing customer needs. Roberta Passerini praised Forrester's support throughout the journey.

 

Veeam Software - Information Technology And Services - Large

Baar, Switzerland

Veeam Software used Forrester's guidance to boost channel partner engagement. The company launched a marketing concierge program and improved its channel demand strategy. Veeam saw a 294% increase in... partner-generated leads and 300% more partner companies generating leads. Active partners grew by 101%, and marketing activities by 134%. The new concierge service supported 1,385 partners and 3,906 cases, with 60% of active partners using the service.

 

Best Buy - Retail - Very Large

Richfield, USA

Best Buy set out to improve customer obsession by putting customers at the center of its strategy. The company focused on building a customer-focused mentality across leadership, strategy, and operat...ions. Best Buy used deliberate and continuous changes to support this goal. The case study highlights how retail leaders can learn from Best Buy’s approach to customer experience. The story shows the importance of strong strategy and ongoing evolution for customer-centric growth.

Intel - Computer Software - Very Large

Intel used social media to improve customer engagement and support. They replaced expensive, in-person focus groups with online communities. Intel created roles like Brokers and Floaters to answer cu...stomer questions quickly. This approach helped Intel respond faster and build stronger customer loyalty. The online communities also reduced operating costs and improved the customer experience.

E.ON - Utilities - Very Large

E.ON used a journey-centric operating model to transform customer experience across nine markets. The company focused on structure, culture, talent, metrics, processes, and technology to drive change.... Over 47 million customers now access sustainable electricity and heat. E.ON aims to be climate neutral by 2040. The transformation created federated journey teams and a center of excellence.

The Customer Experience Skills Gap Defines Destinies — Predictions 2023

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Frequently Asked Questions(FAQ)

for Forrester Analytics

What is Forrester Analytics?

Forrester Analytics is a Marketing Data Intelligence Platform which provides proprietary research, consumer and business data, custom advisory and consulting, events, online communities and executive programs globally. It helps business and technology leaders to drive customer-obsessed vision, strategy, and execution that accelerate growth.

Forrester Analytics helps to understand and anticipate customers, whether they are consumers or B2B buyers; provides a view into potential future change; and offers powerful Customer Experience measures and models to create a blueprint for growth.

What is Forrester Analytics used for?

Forrester Analytics is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Account Management and Advertisement .

What are the top features of Forrester Analytics?

Feedback surveys, Personalization and SEO are some of the top features of Forrester Analytics.

Who uses Forrester Analytics?

Forrester Analytics is used by Computer Software, Information Technology And Services and Automotive among other industries.

What are Forrester Analytics alternatives?

OWOX, Everflow, Upwave and CB Insights are popular alternatives for Forrester Analytics.

Where is Forrester Analytics located?

Forrester Analytics is headquartered at 60 Acorn Park Drive Cambridge, MA 02140 United States.
lightning

Peers used Forrester Analytics for engagement management and account management

Forrester Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (308)
Analytics

4.25/5

Read Reviews (615)
Custom Reports

3.52/5

Read Reviews (1329)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (308)
Analytics

4.25/5

Read Reviews (615)
Custom Reports

3.52/5

Read Reviews (1329)

Forrester Analytics Integrations

Forrester Analytics integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

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for Forrester Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Forrester Analytics

Forrester Research, Inc. News

Financial

Forrester lifts revenue outlook despite Q1 loss, expands AI reach

Forrester has raised its revenue outlook for the year, despite reporting a loss in the first quarter. The company is expanding its reach in artificial intelligence, indicating a strategic focus on AI-driven solutions to enhance business growth.

Financial

Forrester Research Reports 2026 First-Quarter Financial Results

Forrester Research announced its 2026 first-quarter financial results, reporting a total revenue of $85.5 million, down from $89.9 million in the previous year. The company recorded a net loss of $21.8 million, which included a $10.8 million goodwill impairment charge. Forrester highlighted improvements in its AI capabilities, aiming to enhance service delivery and offer AI-focused research to boost client productivity.

Financial

Forrester outlines 2026 revenue of $350M-$360M while expanding Forrester AI through Microsoft integrations

Forrester projects 2026 revenue between $350M and $360M, driven by the expansion of Forrester AI through integrations with Microsoft technologies.

Product

Forrester Launches Forrester AI Agent For Microsoft 365 Copilot To Deliver Research-Driven Insights Into Leaders Workflows

Forrester has launched the Forrester AI agent for Microsoft 365 Copilot, allowing users to access Forrester's research and insights directly within their workflows. This integration aims to enhance decision-making by embedding research-driven advice into daily tasks. The tool is available at no extra cost for existing license holders and supports over 200 languages, boosting productivity and global access.

Forrester Research, Inc. Profile

Company Name

Forrester Research, Inc.

Year Founded

1983

HQ Location

60 Acorn Park Drive Cambridge, MA 02140 United States

Employees

51-100

Social

Financials

PRIVATE