Forrester Analytics Overview

Forrester's market research solutions address the challenge of meeting evolving customer demands and leveraging technology effectively. As a global leader in marketing data intelligence, Forrester provides businesses with critical insights to navigate market volatility and drive growth. Their research and consulting services support leaders in making informed decisions, enhancing strategic planning, and fostering authentic connections. By focusing on emerging technologies and industry trends, Forrester equips organizations with the knowledge to adapt and thrive. This approach helps businesses sharpen their skills and amplify their strategies, ensuring they remain competitive in a rapidly changing landscape.

Use Cases

Customers recommend Engagement Management, Account Management, Advertisement, as the business use cases that they have been most satisfied with while using Forrester Analytics.

Other use cases:

  • Communication Management
  • Market Research
  • Customer Feedback Management
  • Forecasting
  • Content Management
  • Social Media Management
  • Loyalty Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Forrester Analytics.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
  • Improve Consistency
  • Increase Average Basket Value
  • Improve Visibility
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Forrester Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Forrester Analytics works with different mediums / channels such as Social Media. and Video.

Forrester Analytics's features include Feedback Surveys, Personalization, SEO, etc. and Forrester Analytics support capabilities include Email Support, Phone Support, Chat Support, etc. also Forrester Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With my account I am able to search for market research as well as independent studies and a plethora of other data gathered by experts...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Forrester s CX Index scores are derived from the factors that make a government experience easy, effective, and emotionally engaging...." NTA Blog: Measuring the Taxpayer Experience External Evaluations Show the IRS is Failing to
"...Forrester research shows there is a definite connection between ABM activity and revenue results...." Does ABM Help Produce Better Revenue Results?
"...Plus, Instagram ads give you the opportunity to go beyond your existing followers and get your brand out in front of other users who might be interested in what you offer...." How to Increase E-commerce Sales for Your Business With Instagram

Forrester Analytics, OWOX, Everflow, Upwave, CB Insights, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Forrester-analytics empowers leaders to make growth-accelerating decisions. Clients are 34% more profitable than non-clients.

Popular Business Setting

for Forrester Analytics

Top Industries

  • Computer Software
  • Information Technology and Services
  • Automotive

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Forrester Analytics is popular in Computer Software, Information Technology And Services, and Automotive and is widely used by Mid Market, Small Business, and Large Enterprise.

Forrester Analytics Customer wins, Customer success stories, Case studies

What solutions does Forrester Analytics provide for Engagement Management?

How can Forrester Analytics optimize your Account Management Workflow?

How efficiently Does Forrester Analytics manage your Communication Management?

How does Forrester Analytics address your Market Research Challenges?

11 buyers and buying teams have used Cuspera to assess how well Forrester Analytics solved their Marketing Data Intelligence needs. Cuspera uses 6670 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

 

United States Department of the Air Force - Government - Very Large

The United States Department Of The Air Force Selects Forrester To ...

Washington D.C., USA

The United States Department of the Air Force has finalized a $5.7 million agreement with Forrester to provide over 2,300 personnel with access to Forrester's research and advisory services. This ini...tiative aims to support modernization and AI-enabled decision-making by offering insights that align with mission-critical priorities and improve enterprise service management.

Read on →

XPO - Transportation/Trucking/Railroad - Large

Greenwich, USA

XPO launched new premium services and needed to align pricing, marketing, sales, and operations. Forrester worked closely with XPO to help teams focus on customer needs. Their guidance unified differ...ent departments around a shared goal. This support helped XPO keep growing and avoid losing momentum. XPO’s VP of Sales Operations praised Forrester’s industry knowledge and partnership.

Veolia Water Technologies - Utilities - Large

Paris, France

Veolia Water Technologies used Forrester frameworks to improve customer experience. The company faced slow website response times that hurt customer engagement. With Forrester’s guidance, Veolia tran...sformed its digital approach and became a trusted advisor. This led to a $10 million deal after three years of building trust. The project also improved operational efficiency and demand generation.

Wolters Kluwer Health - Information Services - Large

Alphen aan den Rijn, Netherlands

Forrester helped Wolters Kluwer Health transform its marketing approach. The company faced challenges with changing healthcare buying dynamics and team alignment. Forrester provided research, framewo...rks, and expert guidance. This support helped Wolters Kluwer Health refine messaging and improve internal communication. The result was a more effective marketing team ready for a shifting healthcare market.

VMWare Tanzu - Information Technology And Services - Large

Palo Alto, USA

VMWare Tanzu worked with Forrester to improve its marketing and sales results. The marketing team moved away from focusing on individual leads. With Forrester's help, they shifted to targeting buying... groups. This new approach helped sales engage prospects more effectively. The team gained broader management buy-in for the new strategy.

Veeam Software - Information Technology And Services - Large

Baar, Switzerland

Veeam Software used Forrester’s B2B Marketing Plan On A Page to align its marketing team and stakeholders. The plan helped the VP of marketing, EMEA, set clear expectations for sales, finance, and ot...her teams. It provided a simple way to communicate marketing goals for the year. The approach kept the marketing team focused on supporting company objectives. Forrester acted as a key resource for modern marketing practices.

The Customer Experience Skills Gap Defines Destinies — Predictions 2023

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Forrester Analytics

What is Forrester Analytics?

Forrester Analytics is a Marketing Data Intelligence Platform which provides proprietary research, consumer and business data, custom advisory and consulting, events, online communities and executive programs globally. It helps business and technology leaders to drive customer-obsessed vision, strategy, and execution that accelerate growth.

Forrester Analytics helps to understand and anticipate customers, whether they are consumers or B2B buyers; provides a view into potential future change; and offers powerful Customer Experience measures and models to create a blueprint for growth.

What is Forrester Analytics used for?

Forrester Analytics is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Account Management and Advertisement .

What are the top features of Forrester Analytics?

Feedback surveys, Personalization and SEO are some of the top features of Forrester Analytics.

Who uses Forrester Analytics?

Forrester Analytics is used by Computer Software, Information Technology And Services and Automotive among other industries.

What are Forrester Analytics alternatives?

OWOX, Everflow, Upwave and CB Insights are popular alternatives for Forrester Analytics.

Where is Forrester Analytics located?

Forrester Analytics is headquartered at 60 Acorn Park Drive Cambridge, MA 02140 United States.
lightning

Peers used Forrester Analytics for engagement management and account management

Forrester Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (308)
Analytics

4.25/5

Read Reviews (615)
Custom Reports

3.52/5

Read Reviews (1329)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5

Read Reviews (308)
Analytics

4.25/5

Read Reviews (615)
Custom Reports

3.52/5

Read Reviews (1329)

Forrester Analytics Integrations

Forrester Analytics integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

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for Forrester Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Forrester Analytics

Forrester Research, Inc. News

Financial

Forrester lifts revenue outlook despite Q1 loss, expands AI reach

Forrester has raised its revenue outlook for the year, despite reporting a loss in the first quarter. The company is expanding its reach in artificial intelligence, indicating a strategic focus on AI-driven solutions to enhance business growth.

Financial

Forrester Research Reports 2026 First-Quarter Financial Results

Forrester Research announced its 2026 first-quarter financial results, reporting a total revenue of $85.5 million, down from $89.9 million in the previous year. The company recorded a net loss of $21.8 million, which included a $10.8 million goodwill impairment charge. Forrester highlighted improvements in its AI capabilities, aiming to enhance service delivery and offer AI-focused research to boost client productivity.

Financial

Forrester outlines 2026 revenue of $350M-$360M while expanding Forrester AI through Microsoft integrations

Forrester projects 2026 revenue between $350M and $360M, driven by the expansion of Forrester AI through integrations with Microsoft technologies.

Product

Forrester Launches Forrester AI Agent For Microsoft 365 Copilot To Deliver Research-Driven Insights Into Leaders Workflows

Forrester has launched the Forrester AI agent for Microsoft 365 Copilot, allowing users to access Forrester's research and insights directly within their workflows. This integration aims to enhance decision-making by embedding research-driven advice into daily tasks. The tool is available at no extra cost for existing license holders and supports over 200 languages, boosting productivity and global access.

Forrester Research, Inc. Profile

Company Name

Forrester Research, Inc.

Year Founded

1983

HQ Location

60 Acorn Park Drive Cambridge, MA 02140 United States

Employees

51-100

Social

Financials

PRIVATE