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Compare Delighted platform vs Survicate

Comparison Summary

For Delighted platform vs Survicate comparison, Our AI algorithm looked at 6665 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Delighted platform and Survicate to solve their respective business needs.

Pros and cons of Delighted platform and Survicate

Delighted platform is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as Survicate is focused towards Collecting Feedback with E-Mail and Engaging Conversational Surveys with E-Mail .

Both Delighted platform and Survicate are Customer Feedback Management software, peers recommend Delighted platform for helpdesk management where as Survicate is more known for communication management and generation of new leads .

logo Delighted platform

Focus area

Delighted platform is better than Survicate for

Software Failure Risk

  • medium

logo Survicate

Focus area

Survicate is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Customer feedback tool to understand the prospects better

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

53

66

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management

contract management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



generation of new leads


conversion management


relationship management






business development


segmentation and targeting



revenue cycle management



calendar management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more
  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting