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Compare Delighted platform vs SatisMeter

Comparison Summary

For Delighted platform vs SatisMeter comparison, Our AI algorithm looked at 3759 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Delighted platform and SatisMeter to solve their respective business needs.

Pros and cons of Delighted platform and SatisMeter

Delighted platform is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as SatisMeter is focused towards Collecting Feedback with Promotions and Communication Management with E-Mail .

Both Delighted platform and SatisMeter are Customer Feedback Management software, peers recommend Delighted platform for social media management and Measuring CSAT where as SatisMeter is more known for communication management and sending & publishing communications .

logo Delighted platform

Focus area

Delighted platform is better than SatisMeter for

Software Failure Risk

  • medium

logo SatisMeter

Focus area

SatisMeter is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Customer feedback tool using Net Promoter Score to understand the customer journey

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

53

31

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • offline

  • chat

  • point of sale

  • mobile

  • website

  • mobile app

  • Slack

  • events

  • trade shows

  • video

  • See 9 more
  • promotions

  • e-mail

  • offline

  • chat

  • point of sale

  • mobile

  • website

  • mobile app

  • Slack

  • events

  • trade shows

  • video

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting