Overview: Delighted platform and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
Delighted is tailored for larger enterprises focusing on nuanced feedback collection and robust reporting, offering comprehensive support and a user-friendly interface for industries like IT. Forsta is designed for a broader range but emphasizes market research and ROI improvement, appealing to research and consulting industries with a similar support framework yet catering more to smaller firms.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Delighted platform and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Delighted Platform excels in collecting feedback and managing helpdesk operations, which suits businesses seeking direct customer interaction insights. read more →
Forsta focuses on comprehensive market research and social media management, ideal for companies aiming to engage in-depth with multi-channel customer feedback. read more →
Business Goals
Delighted Platform aids in improving customer satisfaction and brand engagement, essential for enterprises keen on enhancing customer experience. read more →
Forsta is adept at helping businesses improve ROI and expand into new markets, supporting strategic growth and diversification. read more →
Core Features
Delighted Platform stands out with its robust analytics and custom reporting tools, providing detailed insights critical for enterprise decision-making. read more →
With strong analytics and compliance features, Forsta aids firms in regulatory environments while providing versatile reporting tools. read more →
Vendor Support
Delighted Platform offers diverse support options, including 24/7 support, aligning with the needs of large enterprises requiring constant availability. read more →
Forsta also provides 24/7 support, though more limited in email and chat, suitable for firms preferring traditional support channels. read more →
Segments and Industries
Delighted Platform attracts the information technology sector and larger firms due to its specialized feedback mechanisms and scalability. read more →
Popular in research and consulting industries, Forsta caters to smaller and midmarket businesses finding value in extensive feedback and market insights. read more →
Operational Alignment
Delighted Platform integrates easily into large-scale operations requiring comprehensive communication management, perfect for established IT sectors. read more →
Forsta fits seamlessly into environments needing market insights and flexible survey tools, accommodating varied operational scales. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Delighted platform in Action: Unique Use Cases
What makes Delighted platform ideal for Collecting Feedback?
How does Delighted platform address your Engaging Conversational Surveys Challenges?
How does Delighted platform address your Helpdesk Management Challenges?
Forsta (formerly Confirmit) in Action: Unique Use Cases
How efficiently Does Forsta (formerly Confirmit) manage your Market Research?
How does Forsta (formerly Confirmit) facilitate Campaign Management?
Integrations
Few Delighted platform Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Delighted platform News
Post-purchase survey questions you can ask customers after checkout
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about […]
The post Post-purchase survey questions you can ask customers after checkout appeared first on Delighted.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Why is Forsta (formerly Confirmit) the best choice for Social Media Management?