Comparison Summary
This comparison report of Delighted platform vs. Forsta (formerly Confirmit) is based on a specific set of business needs and context. The comparison uses 4444 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Forsta (formerly Confirmit)
Delighted platform, Forsta (formerly Confirmit), Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Forsta (formerly Confirmit) focuses on Market Research, Collecting Feedback with Promotions, Engaging Conversational Surveys with Mobile, Campaign Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Forsta (formerly Confirmit)
Focus area
Forsta (formerly Confirmit) is better than Delighted platform for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Leading insight tools to boost your business
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
52
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve efficiency
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Manage risk
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Improve visibility
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Improve stakeholder relations
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Increase customer life time value
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Launch new products
- See 10 more
Top Channels
Channels Used
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
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review sites
- See 8 more
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
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review sites
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
