Delighted is tailored for larger enterprises focusing on nuanced feedback collection and robust reporting, offering comprehensive support and a user-friendly interface for industries like IT. Forsta is designed for a broader range but emphasizes market research and ROI improvement, appealing to research and consulting industries with a similar support framework yet catering more to smaller firms.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Top use cases: Delighted platform vs Forsta (formerly Confirmit)
Use cases tied to Delighted platform and Forsta (formerly Confirmit) from verified data sources. Click any use case for supporting evidences.
| Delighted platform | Forsta (formerly Confirmit) |
|---|---|
Top Capabilities: Delighted platform vs Forsta (formerly Confirmit)
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Delighted platform vs Forsta (formerly Confirmit)
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Delighted platform vs Forsta (formerly Confirmit)
Share of peer evidence by company size for Delighted platform and Forsta (formerly Confirmit). Each product segments add up to 100%. Click any segment for supporting evidence.
| Delighted platform | Forsta (formerly Confirmit) | |
|---|---|---|
| Key Capabilities Supported | Delighted Platform excels in collecting feedback and managing helpdesk operations, which suits businesses seeking direct customer interaction insights. → | Forsta focuses on comprehensive market research and social media management, ideal for companies aiming to engage in-depth with multi-channel customer feedback. → |
| Business Goals | Delighted Platform aids in improving customer satisfaction and brand engagement, essential for enterprises keen on enhancing customer experience. → | Forsta is adept at helping businesses improve ROI and expand into new markets, supporting strategic growth and diversification. → |
| Core Features | Delighted Platform stands out with its robust analytics and custom reporting tools, providing detailed insights critical for enterprise decision-making. → | With strong analytics and compliance features, Forsta aids firms in regulatory environments while providing versatile reporting tools. → |
| Vendor Support | Delighted Platform offers diverse support options, including 24/7 support, aligning with the needs of large enterprises requiring constant availability. → | Forsta also provides 24/7 support, though more limited in email and chat, suitable for firms preferring traditional support channels. → |
| Segments and Industries | Delighted Platform attracts the information technology sector and larger firms due to its specialized feedback mechanisms and scalability. → | Popular in research and consulting industries, Forsta caters to smaller and midmarket businesses finding value in extensive feedback and market insights. → |
| Operational Alignment | Delighted Platform integrates easily into large-scale operations requiring comprehensive communication management, perfect for established IT sectors. → | Forsta fits seamlessly into environments needing market insights and flexible survey tools, accommodating varied operational scales. → |
Delighted platform and Forsta (formerly Confirmit): Best activities based on customer satisfaction
Delighted platform in Action: Unique Activities
What benefits does Delighted platform offer for Collecting Feedback?
"...Getting on going feedback from our customers, And integrating NPS survey's in our transactional emails, website and mobile app...." Peer review by Executive Sponsor
How does Delighted platform address your Engaging Conversational Surveys Challenges?
"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support...." Peer review by Ben Angel, Head of Customer Success & Support, Envoy
What Are the key features of Delighted platform for Helpdesk Management?
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services
Forsta (formerly Confirmit) in Action: Unique Activities
What benefits does Forsta (formerly Confirmit) offer for Market Research?
"...Confirmit is the platform we use to program and field market research surveys...." Peer review by Project Manager in Other
What Are the key features of Forsta (formerly Confirmit) for Campaign Management?
"...Our program allows senior management to have high level KPIs while also providing client-level actionable insights...." Peer review by Harmeen Birk, Founder, Zenkai Consulting
Integrations
Ecosystem partners each product commonly connects with.
Delighted platform
Forsta (formerly Confirmit)
News
Latest Forsta (formerly Confirmit) news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.
Why is Forsta (formerly Confirmit) the best choice for Social Media Management?