cuspera logo CUSPERA

Compare Comm100 Live Chat vs Tawk.to

Comparison Summary

For Comm100 Live Chat vs Tawk.to comparison, Our AI algorithm looked at 2247 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Comm100 Live Chat and Tawk.to to solve their respective business needs.

Pros and cons of Comm100 Live Chat and Tawk.to

Comm100 Live Chat is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as Tawk.to is focused towards Engagement Management with Chat and Contact List Management with Website .

Both Comm100 Live Chat and Tawk.to are Live Chat software, peers recommend Comm100 Live Chat for helpdesk management where as Tawk.to is more known for contact list management .

logo Comm100 Live Chat

Focus area

Comm100 Live Chat is better than Tawk.to for

Software Failure Risk

  • low

logo Tawk.to

Focus area

Tawk.to is better than Comm100 Live Chat for

Software Failure Risk

  • low

About

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Monitor and chat with the visitors on your website, mobile app or from..

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

21

37

Total Goals
(we found evidences for)

4

9

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up



communication management

tracking & monitoring communications

sending & publishing communications


customer feedback management

measuring customer satisfaction



knowledge management


social media management

social media analytics


training & onboarding



sales call management

call transcription


products & pricelist management


conversion management


creating contact list



contact list management

creating contact list


generation of new leads



lifetime value management



content management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more

Top Channels

Channels Used

  • chat

  • website

  • mobile

  • e-mail

  • mobile app

  • offline

  • phone calls

  • video

  • point of sale

  • See 6 more
  • chat

  • website

  • mobile

  • e-mail

  • mobile app

  • offline

  • phone calls

  • video

  • point of sale

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting