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Compare Clickdesk vs Comm100 Live Chat

Failure Risk Guidance Security Report ?

Failure Risk for Clickdesk low Failure Risk for Comm100 Live Chat low
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Comparison Summary

For Clickdesk vs Comm100 Live Chat comparison, Our AI algorithm looked at 1319 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Clickdesk and Comm100 Live Chat to solve their respective business needs.

Pros and cons of Clickdesk and Comm100 Live Chat

Clickdesk is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as Comm100 Live Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

logo Clickdesk

Focus area

Software Failure Risk

  • low

logo Comm100 Live Chat

Focus area

Comm100 Live Chat is better than Clickdesk for

Software Failure Risk

  • low

About

ClickDesk: Live Chat | Live Support Software

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

24

21

Total Goals
(we found evidences for)

5

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (126)

Read Reviews (48)

engagement management

Read Reviews (28)

Read Reviews (45)

engaging and following up

Read Reviews (15)

Read Reviews (34)

customer feedback management

Read Reviews (23)

Read Reviews (18)

measuring customer satisfaction

Read Reviews (21)

Read Reviews (18)

social media management

Read Reviews (14)

Read Reviews (6)

engaging on social media

Read Reviews (6)

Read Reviews (0)

social media analytics

Read Reviews (5)

Read Reviews (6)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (20)

sending & publishing communications

Read Reviews (2)

Read Reviews (2)

collaboration

Read Reviews (4)

Read Reviews (20)

generation of new leads

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (1)

Read Reviews (6)

training & onboarding

Read Reviews (0)

Read Reviews (3)

call transcription

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (2)

call transcription

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve stakeholder relations

  • See 2 more

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more

  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting