Overview: Cisco Jabber and Mattermost as Team Collaboration Category solutions.
Cisco Jabber excels in collaboration and communication management, offering robust integration features and extensive support options. It is preferred by a wide range of business sizes and sectors, including IT and healthcare. Mattermost, while also supporting collaboration, emphasizes workflow management and onboarding, attracting smaller segments and IT services. It provides solid integration and security features but offers less extensive support options. Each product has distinct strengths aligning with different operational needs and business strategies.
Cisco Jabber: Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.
Mattermost: Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.
Cisco Jabber and Mattermost: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Cisco Jabber supports collaboration and communication management. It fits well in environments where conference calls and content management are key. read more →
Mattermost supports collaboration with an added focus on workflow management. It suits users needing engagement and community building capabilities. read more →
Business Goals
Cisco Jabber helps improve internal communications and enhance customer relationships. The product supports acquiring new customers by improving efficiency. read more →
Mattermost aids in improving internal communications and scaling best practices. It focuses on achieving efficiency and enhancing customer relationships. read more →
Core Features
Cisco Jabber features strong integration capabilities and options for data import and export. It ensures security with significant compliance features. read more →
Mattermost provides robust integration and emphasizes training and onboarding. It enhances security and privacy, crucial for its users. read more →
Vendor Support
Cisco Jabber provides extensive support options, including 24/7 service and phone support. This variety appeals to businesses needing continuous assistance. read more →
Mattermost offers vendor support with an emphasis on training. It includes essential options like 24/7 support and chat for straightforward issues. read more →
Segments and Industries
Cisco Jabber is utilized by mid-market to large enterprises across IT and healthcare industries. Its wide reach reflects its adaptability. read more →
Mattermost is popular among small to medium enterprises and IT services. This indicates a strength in smaller business operations. read more →
Operational Alignment
Cisco Jabber fits seamlessly into large-scale operations. It's well-suited for complex communication needs across various sectors. read more →
Mattermost aligns with streamlined operational workflows. It's designed for environments focusing on efficient and effective communication processes. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Cisco Jabber in Action: Unique Use Cases
How can Cisco Jabber optimize your Collaboration Workflow?
What Are the key features of Cisco Jabber for Communication Management?
How does Cisco Jabber facilitate Conference Call Management?
What Are the key features of Cisco Jabber for Helpdesk Management?
How does Cisco Jabber address your Contact List Management Challenges?
Mattermost in Action: Unique Use Cases
What solutions does Mattermost provide for Workflow Management?
How can Mattermost enhance your Training & Onboarding process?
How can Mattermost enhance your Engagement Management process?
Alternatives
Integrations
Few Cisco Jabber Integrations
Few Mattermost Integrations
News
Latest Cisco Jabber News
At RSAC 2025 , Cisco announces bevy of security announcements to leverage its strength in networking
At RSAC 2025, Cisco announced multiple security enhancements, including updates to Cisco XDR and Cyber Vision, leveraging its networking expertise to strengthen its cybersecurity portfolio.
Latest Mattermost News
Mattermost and Qrypt Announce Joint Development Program for Quantum Secure End-to-End Encryption Collaboration Platform
Mattermost and Qrypt have launched a joint development program to create a quantum-secure end-to-end encrypted collaboration platform. This partnership aims to enhance data security for enterprise communications by integrating advanced quantum-resistant encryption technologies.
