Freshteam Overview

Freshservice for Business Teams elevates service operations by simplifying processes and enhancing service delivery. This solution supports diverse business functions through AI-driven capabilities, ensuring service excellence extends beyond IT departments. With autonomous workspaces and workflow automations, Freshservice increases efficiency and satisfaction across various departments. The platform integrates seamlessly with existing systems, offering a unified experience for enterprise service management. These features enable businesses to maintain smooth operations and improve employee experiences, driving organizational success.

Use Cases

Customers recommend Engagement Management, Collaboration, Onboarding, as the business use cases that they have been most satisfied with while using Freshteam.

Other use cases:

  • Workflow Management
  • Communication Management
  • Sales Document Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Technographic
  • Helpdesk Management
  • Conversion Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Launch New Products are the most popular business priorities that customers and associates have achieved using Freshteam.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Freshteam Use-Cases and Business Priorities: Customer Satisfaction Data

Freshteam's features include Personalization, Dashboard, Alerts: Popups & Notifications, etc. and Freshteam support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Freshteam analytics capabilities include Custom Reports, and Analytics.

Reviews

"The pricing was convincing. Freshteam had a powerful set of features, exactly what we needed at a price that was perfect for us in the present and the future." - Vijay

Peer review evidence (same sources as the product rating summary)

"...It was challenging to be on top of all the interviews, follow-ups, and decisions all the time ...." Case Study Gogoprint
"...If I think about it, it's probably because it allows much faster communication and collaboration on the projects...." Case Study Gogoprint
"...It enables you to attract top talent through multiple channels such as a career site, job boards, social media channels, emails etc., interview & hire superstars, onboard them...." Peer review from Freshworks

Freshteam, Xodo Sign (formerly eversign), WORKTANGO, TaxDome, Sense, etc., all belong to a category of solutions that help Employee Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Freshteam and Freshservice unify IT and business teams, providing seamless employee services. Employee experience is enhanced with a single, fast, and easy service management solution.

Popular Business Setting

for Freshteam

Top Industries

  • Information Technology and Services
  • Oil & Energy
  • Publishing

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Freshteam is popular in Information Technology And Services, Oil & Energy, and Publishing and is widely used by Mid Market, Enterprise, and Small Business.

Freshteam Customer wins, Customer success stories, Case studies

Why is Freshteam the best choice for Engagement Management?

How can Freshteam optimize your Collaboration Workflow?

How does Freshteam facilitate Onboarding?

How can Freshteam optimize your Workflow Management Workflow?

What solutions does Freshteam provide for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Freshteam solved their Employee Experience Management needs. Cuspera uses 1392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

CUSTOMERS TESTIMONIALS
Freshteam testimonial

Vijay

HR manager

UrbanPiper

The pricing was convincing. Freshteam had a powerful set of features, exactly what we needed at a price that was perfect for us in the present and the future. Testimonial By Vijay
Freshteam testimonial

Elona Attard

Customer Success Lead

Red Acre Ltd

With Freshteam, we are now able to track the complete employee lifecycle basically. We can quickly browse through the employee directory and employee profiles. We are also able to manage our employees’ onboarding, probation period, and offboarding smoothly via Freshteam. Testimonial By Elona Attard
Freshteam testimonial

Curtis McLeod

Technical Recruiter

Vectrus Systems Corporation

Our corporate headquarters wanted to use Taleo for their final onboarding process. It was implemented for our overall corporate office in mind and did not fit our unique challenges. We differed from the other 26 contracts because 1) We were overseas 2) We were servicing our primary customers who ar...e the department of defense 3) The unique talent we had to hire required some additional labor law compliances and visas. So, we needed a method to allow us to manage the initial sourcing and onboarding of these clients which wasn’t already handled by Taleo.

Testimonial By Curtis McLeod
CUSTOMERS TESTIMONIALS
Freshteam testimonial

Vijay

HR manager

UrbanPiper

The pricing was convincing. Freshteam had a powerful set of features, exactly what we needed at a price that was perfect for us in the present and the future. Testimonial By Vijay
Freshteam testimonial

Elona Attard

Customer Success Lead

Red Acre Ltd

With Freshteam, we are now able to track the complete employee lifecycle basically. We can quickly browse through the employee directory and employee profiles. We are also able to manage our employees’ onboarding, probation period, and offboarding smoothly via Freshteam. Testimonial By Elona Attard
Freshteam testimonial

Curtis McLeod

Technical Recruiter

Vectrus Systems Corporation

Our corporate headquarters wanted to use Taleo for their final onboarding process. It was implemented for our overall corporate office in mind and did not fit our unique challenges. We differed from the other 26 contracts because 1) We were overseas 2) We were servicing our primary customers who ar...e the department of defense 3) The unique talent we had to hire required some additional labor law compliances and visas. So, we needed a method to allow us to manage the initial sourcing and onboarding of these clients which wasn’t already handled by Taleo.

Testimonial By Curtis McLeod
 

AG Barr - Manufacturing - Medium

Cumbernauld, UK

Freshservice helped AG Barr resolve 60% of IT tickets using AI agents. The company switched from a legacy helpdesk tool that lacked ITIL features and reporting. Freshservice enabled fast adoption, au...tomated workflows, and easy integrations with Google Workspace and TeamViewer. AG Barr improved change management and asset tracking. The AI bot, BruDog, now closes over 2,000 tickets monthly, saving time for both agents and employees.

 

Aramex - Transportation/Trucking/Railroad - Large

Dubai, UAE

Freshservice helped Aramex cut ticket resolution time by 35%. Agent productivity improved by 50%. The company saved $56,000 after switching from a rigid in-house IT service desk. Freshservice enabled... multi-channel support and automated repetitive tasks. Aramex now uses a single repository to track all IT assets. The IT team delivers faster, more strategic support across the business.

 

Honest Brew - Food & Beverages - Small

London, UK

Freshdesk helps Honest Brew deliver real-world, personable customer service. Andrew Reeve, the founder, shares how the platform supports their direct-to-home beer delivery business. Honest Brew uses ...Freshdesk to manage customer support efficiently. The software enables them to provide a friendly and responsive experience. This helps Honest Brew build strong relationships with their customers.

 

Woolacombe Bay Holiday Parks - Hospitality - Medium

UK

Freshdesk Omni and Freddy AI helped Woolacombe Bay Holiday Parks cut average resolution time by 69%. Agents now resolve queries 90% faster than competitors. Freddy AI Copilot boosted agent satisfacti...on by 25%. The team shifted 83% of customer contacts from phone to digital channels. AI-powered tools improved message quality and unified the brand voice across locations. Staff gained confidence in digital communication, serving nearly 2,000 customers in six months.

 

Windmill Microlending - Financial Services - Small

Toronto, Canada

Freshsales helped Windmill Microlending cut loan processing time by 90%. The nonprofit used to take 30 days to respond to immigrant applicants. Now, it takes just three days. Freshsales replaced manu...al spreadsheets and paper files with a modern CRM. Automation and a single applicant view made follow-ups and tracking easier. Windmill now supports more newcomers with faster, more accurate loan approvals.

 

Wake Forest University - Education - Large

Winston-Salem, USA

Freshservice helped Wake Forest University cut average IT ticket resolution time to 4.5 hours. The university replaced a failing on-premise BMC Remedy system with a cloud-based, mobile-friendly ITSM ...platform. Students and staff now use a self-service portal, email, phone, or chat to get IT help. Over 290 knowledge base articles support users. The IT team spends less time on maintenance and more on high-priority tasks. Departments beyond IT, like HR and finance, have adopted Freshservice for support requests.

Meet Freshteam - Smart HR software for growing businesses

Video Thumbnail

Frequently Asked Questions(FAQ)

for Freshteam

What is Freshteam?

Freshteam is the perfect HR software for growing businesses. Freshteam helps to attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place.

Freshteam helps attract top talent through various channels - a quickly creatable career site, integration with multiple free and premium job boards, and social media channels. The software also has the ability to listen to emails making it easy to recognize emails from job boards or vendors to add them to the candidate base. Once the candidates are in, the recruiting team can collaborate with hiring managers and screen and interview them, share feedback and leave notes for each other, hire and roll out offers to the best candidates.

Freshteam enables HR to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, everything can be done over Freshteam in a few clicks. It also allows the ability to create an onboarding task list and assign it to respective people. Gathers all the necessary information and creates employee profiles (which flesh out into a directory), manages access permissions to employee information and documents, etc.

The HR software also takes complete care of employee time off, employee and manager self-service for employees to raise requests, manager approval workflows, time-off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends, and more.

What is Freshteam used for?

Freshteam is a Employee Experience Management Software mainly used by its customers to Improve Internal Communications and Launch New Products by Engagement Management, Collaboration and Onboarding .

What are the top features of Freshteam?

Personalization, Dashboard and Alerts: popups & Notifications are some of the top features of Freshteam.

Who uses Freshteam?

Freshteam is used by Information Technology And Services, Oil & Energy and Publishing among other industries.

What are Freshteam alternatives?

Xodo Sign (Formerly Eversign), WORKTANGO, TaxDome and Sense are popular alternatives for Freshteam.

Where is Freshteam located?

Freshteam is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshteam for engagement management and collaboration

Freshteam Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5

Read Reviews (22)
Custom Reports

4.21/5

Read Reviews (139)
Analytics

4.19/5

Read Reviews (74)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5

Read Reviews (22)
Custom Reports

4.21/5

Read Reviews (139)
Analytics

4.19/5

Read Reviews (74)

Software Failure Risk Guidance

?

for Freshteam

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshteam

Freshworks Inc Profile

Company Name

Freshworks Inc

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

PRIVATE