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Capsule CRM vs Copper: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Capsule CRM vs. Copper is based on a specific set of business needs and context. The comparison uses 5593 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Capsule CRM and Copper

Capsule CRM, Copper, Bigcontacts CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Capsule CRM covers Contact List Management, Engagement Management with E-Mail, Forecasting, Workflow Management, etc.

Copper focuses on Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking, Lead Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Capsule CRM

Focus area

Capsule CRM is better than Copper for

Software Failure Risk

  • low

logo Copper

Focus area

Copper is better than Capsule CRM for

Software Failure Risk

  • medium

About

Build stronger customer relationships, make more sales and save time.

Copper | CRM Software Built for Google & G-Suite

Financials

Business Need

Total Processes
(we found evidences for)

53

89

Total Goals
(we found evidences for)

7

13

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list


engagement management

engaging and following up



workflow management


sales document management

proposal & quote management

contract management



communication management

tracking & monitoring communications

sending & publishing communications



pipeline management



opportunity management


social media management

social media analytics

monitoring social media


helpdesk management


generation of new leads


account management




relationship management



conversion management




customer case management


competitive intelligence



training & onboarding


segmentation and targeting


campaign management



follower management


products & pricelist management


business development


content management


rating and review management


meeting management



sales call management

meeting management


lead qualification: technographic


lead qualification: demographic


lead qualification

lead qualification: technographic

lead qualification: demographic



promotion management


discount management



measuring customer satisfaction


customer feedback management

measuring customer satisfaction



conference call management



sales review & feedback




relationship marketing


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Grow market share

  • Enter new markets internationally or locally

  • Improve visibility

  • Improve ROI

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • mobile

  • point of sale

  • website

  • mobile app

  • video

  • social media

  • on premises

  • promotions

  • user generated content

  • blogs

  • chat

  • Facebook

  • events

  • trade shows

  • Slack

  • games

  • See 16 more
  • e-mail

  • phone calls

  • offline

  • mobile

  • point of sale

  • website

  • mobile app

  • video

  • social media

  • on premises

  • promotions

  • user generated content

  • blogs

  • chat

  • Facebook

  • events

  • trade shows

  • Slack

  • games

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting