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Compare Bright Pattern vs Talkdesk

Comparison Summary

This comparison report of Bright Pattern vs. Talkdesk is based on a specific set of business needs and context. The comparison uses 12956 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bright Pattern and Talkdesk

Bright Pattern, Talkdesk, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Talkdesk focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. " - Jessica Osborn

"The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. " - Kyle Kizer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bright Pattern

Focus area

Bright Pattern is better than Talkdesk for

Software Failure Risk

  • low

logo Talkdesk

Focus area

Talkdesk is better than Bright Pattern for

Software Failure Risk

  • low

About

Bright Pattern: Contact Center Software | Cloud-Based

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Age

2010

2011

Financials

SERIES A

SERIES B

Business Need

Total Processes
(we found evidences for)

62

90

Total Goals
(we found evidences for)

10

20

Top Processes

Evidences indicate better relative satisfaction



sales call management

call transcription


engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management


workflow management


training & onboarding


lifetime value management



communication management

tracking & monitoring communications

sending & publishing communications


competitive intelligence


content management


rating and review management



relationship management



touchpoint management


business development



lead qualification

lead qualification: technographic



account management


campaign management


knowledge management



outbound marketing


performance management



generation of new leads


social media management

social media analytics





products & pricelist management




conversion management


Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Improve consistency

  • Enter new markets internationally or locally

  • Launch new products

  • Increase sales & revenue

  • Improve brand engagement

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting