Bitrix24 vs. Voyado: Comparing Best CRM Solutions 2026

Overview: Bitrix24 and Voyado as CRM Category solutions.

Bitrix24: Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Voyado: Voyado is powerful and intuitive, seamlessly integrating six features to enhance customer loyalty. It offers a cost-effective solution for hyper-personalized experiences using data, tools, and analytics.

This comparison report of Bitrix24 vs. Voyado is based on a specific set of business needs and context. The comparison uses 4807 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bitrix24 and Voyado

Bitrix24, Voyado, Salesforce Chatter, Evernote, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bitrix24 covers Collaboration with Offline, Communication Management with E-Mail, Workflow Management, Engagement Management, etc.

Voyado focuses on Loyalty Management, Campaign Management, Engagement Management with E-Mail, Business Development, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Bitrix24 and Voyado: Best activities based on customer satisfaction


Bitrix24 in Action: Unique Activities

How can Bitrix24 optimize your Collaboration Workflow?
Bitrix24 facilitates collaboration through features such as instant messaging, video conferencing, task management, and document sharing. The platform is designed to streamline communication and teamwork across departments. While the software excels at collaboration, it may not be suitable for projects requiring robust editorial features.
"...I can manage my own sales groups, create email marketing campaigns, easy scheduling and video conferences...." Peer review by carlos perez parra
What solutions does Bitrix24 provide for Communication Management?
Bitrix24 facilitates communication and collaboration for teams through various channels, including messaging, video conferencing, and email. It allows users to manage projects, schedule meetings, and track customer interactions. The platform's email functionality is not fully integrated with external email clients, limiting seamless email tracking and event invitations.
"...cold calls, routine calls, call tracking, voicemail recordings and monitoring of workers phone usage from the office its better than using service providers like econet and netone...." Peer review by Hilary C., sales & marketing
How can Bitrix24 enhance your Workflow Management process?
Bitrix24 offers comprehensive workflow management capabilities that include project organization, task assignment, automation, and calendar-based scheduling. It provides a centralized platform for managing workflows, projects, and communication. Bitrix24's workflow management functionality is limited by its complex interface, which can be difficult to navigate for new users.
"...It also helps save time in managing the workflow of employees...." Peer review by Jose M, Sales Manager, Retail
How efficiently Does Bitrix24 manage your Contact List Management?
Bitrix24 allows users to manage contacts, leads, and clients in a centralized location. The platform offers features for communication, scheduling, and task management, facilitating interaction with contacts. nBitrix24 lacks a robust CRM module with detailed contact and offer histories.
"...All of my clients, contacts and notes are in one place...." Peer review by Kim Muir

Voyado in Action: Unique Activities

How does Voyado facilitate Loyalty Management?
Voyado offers a comprehensive loyalty management platform. It enables personalized customer experiences through gamification, rewards, and vouchers. The platform integrates with various partners to provide a comprehensive approach to managing customer loyalty.
"...Make it playful and fun through gamification including personal offers, reward points, vouchers, achievements, and member levels ...." Customer Loyalty Platform for Retail - Why You Need It
How can Voyado optimize your Campaign Management Workflow?
Voyado's campaign management platform is designed for retailers to create, send, and test personalized communication to segmented customer lists. It integrates with other features such as reports, automation, and AI to optimize campaigns. The platform is constantly updated based on customer feedback and integrations with partner tools.
"...Based in the Netherlands and Asia, it is led by two native Dutch experts with over two decades of experience in the CRM & Customer Loyalty Strategies, Data readiness, Data driven marketing campaigns and much more...." Voyado creates customer loyalty we make brands easy to love
How does Voyado facilitate Engagement Management?
Voyado Engagement Management empowers businesses to connect with customers across various channels, including online, in-store, and social media. The platform facilitates automated follow-ups, personalized interactions, and A/B testing to optimize customer engagement and enhance customer satisfaction. Voyado's engagement management solutions analyze customer behavior and interactions, providing actionable insights to improve retention and drive business growth.
"...To define such a broad expression is a tough nut to crack, but let s start by saying it includes the strategies, tools, and different tactics your business needs in order to acquire, retain and engage your customers...." Loyalty Management in Retail All the how to's
What Are the key features of Voyado for Business Development?
Voyado offers expertise in e-commerce, digitalization, and business development. The company focuses on providing solutions for both large and small projects, with growth and results as their primary objectives. Voyado combines business development and e-commerce expertise to deliver the best possible solutions.
"...Focusing on ecommerce and web solutions, design (UX) and branding, Grebban combines business development and ecommerce expertise to offer the best possible solution in terms of execution and quality...." Campaign Management Platform for Retail Campaigns
Why is Voyado the best choice for Lifetime Value Management?
Voyado's platform provides lifetime value management capabilities. nThe platform calculates customer lifetime value (CLV) and churn scores, offering insights into customer behavior. nThese insights enable businesses to predict customer lifetime value and develop targeted marketing strategies.
"...In these predictions, you ll see how long a customer will stay loyal, a specific customer lifetime value, highly relevant product recommendations, and favorite brands...." Customer data analytics that are game-changing

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


workflow management


engagement management

engaging and following up


sales call management

meeting management


contact list management

creating contact list


sales document management

proposal & quote management

contract management


content management

content publishing


campaign management



helpdesk management


relationship management


calendar management


generation of new leads


social media management

social media analytics

managing social media account




training & onboarding


customise loyalty program

identify target customers


products & pricelist management



customer feedback management


social media marketing






segmentation and targeting


knowledge management



conference call management



pipeline management


billing and invoice management


conversion management




advocacy management



business development




discount management


promotion management



opportunity management


motivation management


competitive intelligence



lifetime value management


personalized marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve digital and social presence

  • Manage risk

  • Scale best practices

  • Improve stakeholder relations

  • See 9 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve ROI

  • See 6 more

Business Setting

Bitrix24 Voyado
Peer score 4.1 4.0
Peer insights 3926 881
Top industries
Marketing And Advertising 14.0%
Computer Software 13.0%
Information Technology And Services 10.0%
SMB and Mid-Market 78.0% 0.0%
Enterprise 22.0% 0.0%

News

Latest Bitrix24 news

Lebizli Tehnologiýa Merkezi leads Bitrix24 sales in Turkmenistan - Turkmenportal.com

Lebizli Tehnologiýa Merkezi, a Turkmen IT company, leads Bitrix24 sales in Turkmenistan, achieving Gold Partner status. The company excels in implementing and customizing Bitrix24's enterprise management system, enhancing CRM, task management, and analytics for local businesses. They provide tailored solutions and post-project support, driving process automation and business growth.

24/09/2026 - source

Latest Voyado news

Katarina Nordin departs FinTech big hitter Adyen to join Voyado as Chief Marketing Officer

Voyado has appointed Katarina Nordin as Chief Marketing Officer. Nordin, previously with Adyen, will lead Voyado's global marketing efforts and support its international expansion, particularly in the UK. Her expertise in retail and international scaling aligns with Voyado's focus on enhancing customer experience in the retail sector.

05/02/2026 - source