Bitrix24 vs. Scratchpad: Comparing Best CRM Solutions 2026

Overview: Bitrix24 and Scratchpad as CRM Category solutions.

Bitrix24: Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.

This comparison of Bitrix24 vs. Scratchpad draws on 5066 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Bitrix24 supports Remote team collaboration and communication, Hotel booking and guest management, Client and sales management, Client, sales, and team management, etc.

Scratchpad supports Automating Salesforce CRM updates, Salesforce CRM automation for sales teams, Sales process automation and standardization, Sales admin automation and reduction, etc.

Evidence shows that both products are used for Sales process automation.

Bitrix24 also covers Project management, Customer relationship management, CRM implementation, Workflow automation, etc.

Scratchpad also covers Sales automation, Sales process management, CRM data management, Sales pipeline management, etc.

Top use cases: Bitrix24 vs Scratchpad

Use cases tied to Bitrix24 and Scratchpad from verified data sources. Click any use case for supporting evidences.

Bitrix24 Scratchpad

Top Capabilities: Bitrix24 vs Scratchpad

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Bitrix24
Shared
Scratchpad
Shared by both · Topics
Bitrix24 only
Scratchpad only

Deployed Market Segments: Bitrix24 vs Scratchpad

Share of peer evidence by company size for Bitrix24 and Scratchpad. Each product segments add up to 100%. Click any segment for supporting evidence.

Bitrix24 100%
Scratchpad 100%

Bitrix24 and Scratchpad: Best activities based on customer satisfaction

Bitrix24 in Action: Unique Activities

How efficiently Does Bitrix24 manage your Collaboration?
Bitrix24 facilitates collaboration through features such as instant messaging, video conferencing, task management, and document sharing. The platform is designed to streamline communication and teamwork across departments. While the software excels at collaboration, it may not be suitable for projects requiring robust editorial features.
"...We use Birtrix 24 as a content repositoty to promote collaboration and performance support, register the history of relationship with our customers and leads, register companies / contacts data, manage individual calendars, among other activities...." Peer review by Luciano G, Account Executive, Education
How can Bitrix24 optimize your Communication Management Workflow?
Bitrix24 facilitates communication and collaboration for teams through various channels, including messaging, video conferencing, and email. It allows users to manage projects, schedule meetings, and track customer interactions. The platform's email functionality is not fully integrated with external email clients, limiting seamless email tracking and event invitations.
"...It solved our communication and project management issues as well as cost...." Peer review by Mark B
How efficiently Does Bitrix24 manage your Engagement Management?
Bitrix24 Engagement Management offers tools for managing projects, tracking progress, and enhancing communication between employees and stakeholders. It enables efficient follow-up on leads and clients, simplifies task management, and allows for easy sharing of documents and scheduling of meetings. However, the notification system can be intrusive.
"...If I would recommend it to companies that manage several complex projects to monitor and follow up...." Peer review by Jhon M, ODOO
How can Bitrix24 optimize your Contact List Management Workflow?
Bitrix24 allows users to manage contacts, leads, and clients in a centralized location. The platform offers features for communication, scheduling, and task management, facilitating interaction with contacts. nBitrix24 lacks a robust CRM module with detailed contact and offer histories.
"...l had a chance to use bitrix24 at an internship for cold calling to customers it recognizes and picks up old numbers from previous calls which is handy when you are making bulk calls it allows for other incoming calls whilst you are own call, recording of phone conversation and keeping of a list of contacts its the good to go platform if you have WiFi..." Peer review by Hilary C., sales & marketing

Scratchpad in Action: Unique Activities

What makes Scratchpad ideal for Forecasting?
Scratchpad streamlines sales forecasting by simplifying pipeline management and opportunity updates. This tool allows for efficient adjustments to forecasts, saving time and improving accuracy. As a result, sales teams experience increased productivity and a cleaner CRM system.
"...We now use it for call notes in addition to our forecasting, which has been surprisingly helpful...." Peer review by Megan M., Renewal & Expansion Manager
What makes Scratchpad ideal for Workflow Management?
Scratchpad helps users manage their workflows by providing a central location for notes, tasks, spreadsheets, and processes. Users can customize the platform to fit their specific needs and easily integrate it with existing systems like Salesforce. While Scratchpad offers a comprehensive workflow management solution, it currently lacks the ability to send emails directly through Salesloft.
"...It connects to Salesforce and provides an interface where sales professionals can keep all their notes, process workflows, spreadsheets, and tasks...." Peer review
What makes Scratchpad ideal for Pipeline Management?
Scratchpad helps sales professionals manage their pipelines efficiently. nIt streamlines tasks and notes, centralizing information and improving forecasting accuracy. nThis leads to better pipeline visibility for management and saves time for sales teams.
"...It makes it so easy to create Opps, maintain Pipeline and manage contacts and leads, never want to switch back...." Peer review by Frank B., Senior Account Executive, Aviatrix
How can Scratchpad optimize your Training & Onboarding Workflow?
Scratchpad offers a comprehensive onboarding experience that is tailored to the user's needs. The onboarding process is designed to help new users quickly learn how to use the platform effectively. Scratchpad's customer success team is dedicated to assisting users throughout the onboarding process.
"...Also, I want to shout out the AE & onboarding specialist I worked with, Sam Brewer!..." Peer review from Computer Software

Integrations

Ecosystem partners each product commonly connects with.

Bitrix24

MongoDB
4.5
Asana
4.4
Zapier
4.7
ActiveCampaign
4.5
Slack
4.7
Aweber
4.2

News

Latest Bitrix24 news

Bitrix24 Enhances Subscription Management Tools to Improve Operational ...

Bitrix24 has updated its Subscription section to enhance subscription management tools, offering features like centralized plan oversight, usage tracking, and a new Apply Coupon feature. These updates aim to streamline operations, improve cost management, and provide flexibility for businesses. The platform also introduces a Trial mode for users to explore advanced features, supporting informed decision-making.

27/02/2026 - source