Bitrix24 Overview

Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Bitrix24.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Sales Document Management
  • Content Management
  • Campaign Management
  • Call Recording
  • Meeting Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bitrix24.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Manage Risk
  • Scale Best Practices
  • Improve Stakeholder Relations
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Bitrix24 Use-Cases and Business Priorities: Customer Satisfaction Data

Bitrix24 works with different mediums / channels such as Offline, Video, E-Mail, etc.

Bitrix24's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc.


" a tool that is very well suited to the medium-sized company, it is an ideal tool to work with teams of more than 20 members, since it allows a suitable communication between the members of the team, a feature that I like very much about this application, is the integration with social networks, such as twitter and Facebook, which allows us to get closer to our customers, and make a closer contact with our customers, and with our partners, is also an ideal tool to collect all kinds of data, of our clients, and years helps to generate reports with the necessary information, for scheduling appointments with our clients and partners, is a tool that in general allows us to obtain a better communication with people, by different electronic means...." Peer review by Ivan J. E, Management Executive

Bitrix24, Salesforce Chatter, Smartsheet, Evernote, TeamViewer, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bitrix24

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bitrix24 is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Bitrix24 Use Cases

What makes Bitrix24 ideal for Collaboration?

Bitrix24 facilitates collaboration through features such as instant messaging, video conferencing, task management, and document sharing. The platform is designed to streamline communication and teamwork across departments. While the software excels at collaboration, it may not be suitable for projects requiring robust editorial features.
"...Bitrix24 is one of the best collaboration platforms, it allows you to track employees and assign them appropriate tasks according to their statistics and their profession where they focus more, it has many features that are really necessary for a company, time tracking, channels of Communication, landing pages, chat, calendars, work groups and much more, CRM allows you to improve conversion rates and, therefore, increase sales quickly and efficiently, I really like this platform...." Peer review by John V, Financial Analyst

How does Bitrix24 address your Communication Management Challenges?

Bitrix24 facilitates communication and collaboration for teams through various channels, including messaging, video conferencing, and email. It allows users to manage projects, schedule meetings, and track customer interactions. The platform's email functionality is not fully integrated with external email clients, limiting seamless email tracking and event invitations.
"...We have had great benefits with its email tracking functions, it lets us do campaign management, team management and even send notifications automatically based on specific events...." Peer review by Carlos Eduardo R, Marketing Manager, Research

What solutions does Bitrix24 provide for Workflow Management?

How can Bitrix24 enhance your Engagement Management process?

How efficiently Does Bitrix24 manage your Contact List Management?

54+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Bitrix24 solved their Collaboration and Productivity needs. Cuspera uses 3926 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.


Bitrix24 CoPilot

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Frequently Asked Questions(FAQ)

for Bitrix24

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication for small businesses. It is a united work space that handles many aspects of daily operations and tasks. It helps to improve internal communications, increase sales and revenue and acquire customers.

Bitrix24 is a free collaboration tool that helps to plan and execute the projects on time with a low-cost CRM packed with client management, customer support, and marketing automation features. It helps to communicate with the clients in real-time via live chat, email, phone, social network, or messenger. It also creates free sites, landing pages, and online stores that are automatically integrated with the free CRM and marketing automation tools.

Some of its features are secure document management, advanced project planning, resource management, and progress tracking, sales funnel automation, customer engagement tools for Facebook, Messenger, Instagram, Skype, Telegram, Viber, and other popular messengers and social networks, and much more.

What is Bitrix24 used for?

Bitrix24 is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Workflow Management .

What are the top features of Bitrix24?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Bitrix24.

Who uses Bitrix24?

Bitrix24 is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Bitrix24 alternatives?

Salesforce Chatter, Smartsheet, Evernote and TeamViewer are popular alternatives for Bitrix24.

Where is Bitrix24 located?

Bitrix24 is headquartered at 901 N. Pitt St, Suite 325, Alexandria, Virginia US.

Peers used Bitrix24 for collaboration and communication management

Bitrix24 Features

  • Low
  • Medium
  • High


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Custom Reports


Read Reviews (449)


Read Reviews (48)
Custom Reports


Read Reviews (449)

Software Failure Risk Guidance


for Bitrix24

Overall Risk Meter

Low Medium High

Top Failure Risks for Bitrix24

Bitrix24 News

Bitrix24 Supernova Release: Igniting Exponential Growth with Increased Efficiency and Productivity

Bitrix24 is comprehensive platform that offers a suite of tools designed to enhance collaboration, manage tasks, and automate workflows. In this ...

19 Jun 2024 - source

Bitrix24 Profile

Company Name


Company Website

HQ Location

901 N. Pitt St, Suite 325, Alexandria, Virginia US