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Bitrix24: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Bitrix24
Brand: Bitrix24
Rating: 4.05 (3926 reviews)

4.05 5

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(3926)

A free collaboration software enabling communications, CRM and other tools for small businesses

Bitrix24 Overview

Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Bitrix24.

Other use cases:

Engagement Management
Contact List Management
Sales Document Management
Content Management
Campaign Management
Call Recording
Meeting Management

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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bitrix24.

Other priorities:

Increase Sales & Revenue
Acquire Customers
Improve Efficiency
Improve ROI
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve Digital And Social Presence
Manage Risk
Scale Best Practices
Improve Stakeholder Relations

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Bitrix24 Use-Cases and Business Priorities: Customer Satisfaction Data

Bitrix24 works with different mediums / channels such as Offline. Video. E-Mail etc.

Bitrix24's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Bitrix24 support capabilities include Chat Support, Email Support, Phone Support, etc. also Bitrix24 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It keeps us organised and lets us record and follow up on all leads...." Peer review by Martin K., CEO and Chief Cook & Bottle Washer, Management Consulting

Bitrix24, Submittable, Lokalise, Miro, Simpplr, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bitrix24

Top Industries

Marketing and Advertising
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Bitrix24 is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Bitrix24 Customer wins, Customer success stories, Case studies

How does Bitrix24 facilitate Collaboration?

Bitrix24 facilitates collaboration through features such as instant messaging, video conferencing, task management, and document sharing. The platform is designed to streamline communication and teamwork across departments. While the software excels at collaboration, it may not be suitable for projects requiring robust editorial features.

"...It is ideal to keep in contact all team members and make a better collaboration between them...." Peer review by Carlos Eduardo R, Marketing Manager, Research

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What makes Bitrix24 ideal for Communication Management?

Bitrix24 facilitates communication and collaboration for teams through various channels, including messaging, video conferencing, and email. It allows users to manage projects, schedule meetings, and track customer interactions. The platform's email functionality is not fully integrated with external email clients, limiting seamless email tracking and event invitations.

"...By the cease of the twelvemonth Endeleza plans to double the publish of people who collaborate via Bitrix24...." Bitrix24 Helps Endeleza International Render Affordable As Well As Lineament Instruction Inwards Kenya

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How does Bitrix24 address your Workflow Management Challenges?

Bitrix24 offers comprehensive workflow management capabilities that include project organization, task assignment, automation, and calendar-based scheduling. It provides a centralized platform for managing workflows, projects, and communication. Bitrix24's workflow management functionality is limited by its complex interface, which can be difficult to navigate for new users.

"...You can now keep track of tasks and projects, and know what is going on in the workflow...." Peer review by Carla S, Client Relations, Financial Services

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What benefits does Bitrix24 offer for Engagement Management?

Bitrix24 Engagement Management offers tools for managing projects, tracking progress, and enhancing communication between employees and stakeholders. It enables efficient follow-up on leads and clients, simplifies task management, and allows for easy sharing of documents and scheduling of meetings. However, the notification system can be intrusive.

"...Click through rate is an insight on what kind of links your customers are willing to engage in...." Best Methods and Solutions for Tracking Email Marketing ROI

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How does Bitrix24 address your Contact List Management Challenges?

Bitrix24 allows users to manage contacts, leads, and clients in a centralized location. The platform offers features for communication, scheduling, and task management, facilitating interaction with contacts. Bitrix24 lacks a robust CRM module with detailed contact and offer histories.

"...I wanted a small business crm , where I get a contact ,input a contact call contact and schedule a meeting and have it show up on the calendar...." Peer review by BOBBY B., Independent Representative of Primerica., Financial Services

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11 buyers and buying teams have used Cuspera to assess how well Bitrix24 solved their Collaboration and Productivity needs. Cuspera uses 3926 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Bitrix24 CoPilot

Frequently Asked Questions(FAQ)

for Bitrix24

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication for small businesses. It is a united work space that handles many aspects of daily operations and tasks. It helps to improve internal communications, increase sales and revenue and acquire customers.

Bitrix24 is a free collaboration tool that helps to plan and execute the projects on time with a low-cost CRM packed with client management, customer support, and marketing automation features. It helps to communicate with the clients in real-time via live chat, email, phone, social network, or messenger. It also creates free sites, landing pages, and online stores that are automatically integrated with the free CRM and marketing automation tools.

Some of its features are secure document management, advanced project planning, resource management, and progress tracking, sales funnel automation, customer engagement tools for Facebook, Messenger, Instagram, Skype, Telegram, Viber, and other popular messengers and social networks, and much more.

What is Bitrix24 used for?

Bitrix24 is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Workflow Management .