BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Introducing BirdEye and Qualtrics
BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation, whereas Qualtrics, SurveyMonkey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! " - Heidi Morrison
"Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. " - Jackie Mccarry
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BirdEye and Qualtrics: Best activities based on customer satisfaction
BirdEye in Action: Unique Activities
What Are the key features of BirdEye for Rating And Review Management?
"...We also really enjoy how it emails us the reviews that were submitted there star rating and the customers comments and concerns ...." Peer review by Russ D., Sales , Automotive
How does BirdEye address your Reputation Management Challenges?
"...We use Birdeye for our Reputation Management online...." Peer review by Lynette Williams, Practice Administrator, Orlando Pediatric Dentistry
What solutions does BirdEye provide for Communication Management?
"...It moreover helped in social listening, social publishing and social engagement...." Peer review by MIRIAM N, Fashion Designer, Marketing and Advertising
Qualtrics in Action: Unique Activities
What solutions does Qualtrics provide for Customer Feedback Management?
"...Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company...." Peer review by Kate Wiggins, Analyst, Customer Insights (VOC), JetBlue Airways
How can Qualtrics enhance your Engagement Management process?
"...Qualtrics is one of many survey-based tools that our team has used to better our understanding for client engagements...." Peer review by Joshua Melder, Process Optimization Analyst, Quad
How can Qualtrics enhance your Helpdesk Management process?
"...It's easy to identify how to implement the steps that the support person helped me with...." Peer review by Dawn Procopio, Internet
How does Qualtrics address your Market Research Challenges?
"...I developed a survey using Qqualtrics for a research study from which we collected data from the survey...." Peer review by Joann Biehl, IT Support, SLUCare Department of Orthopaedic Surgery, Department of Psychiatry, Department of Neurology
What Are the key features of Qualtrics for Training & Onboarding?
"...Qualtrics is used by faculty members to develop surveys for research purposes...." Peer review by Arvin Johnson, Assistant Professor of Educational Leadership, Kennesaw State University
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Improve digital and social presence
-
Enhance customer relationships
-
Increase sales & revenue
-
Build brand awareness
-
Scale best practices
-
Establish thought leadership
-
Improve ROI
-
Improve efficiency
-
Improve internal communications
-
Grow market share
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Improve consistency
-
Launch new products
-
Increase customer life time value
-
Improve visibility
- See 14 more
-
Enhance customer relationships
-
Acquire customers
-
Build brand awareness
-
Grow market share
-
Establish thought leadership
-
Scale best practices
-
Increase sales & revenue
-
Improve ROI
-
Improve brand engagement
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve internal communications
-
Manage risk
-
Improve consistency
-
Improve efficiency
- See 15 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
BirdEye peer evidence is 88% SMB and Mid-Market. Qualtrics peer evidence is 56% Enterprise.
| BirdEye | Qualtrics | |
|---|---|---|
| Peer score | 4.8 | 4.6 |
| Peer insights | 6752 | 9784 |
| Top industries |
Hospital & Health Care 16.0%
Consumer Services 10.0%
Medical Practice 10.0%
|
Education 42.0%
Research 12.0%
Management Consulting 5.0%
|
| SMB and Mid-Market | 88.0% | 44.0% |
| Enterprise | 12.0% | 56.0% |
| Pricing | BirdEye |
Integrations
Ecosystem partners each product commonly connects with.
BirdEye
News
Latest BirdEye news
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
Latest Qualtrics news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.