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AskNicely vs Nicereply: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of AskNicely vs. Nicereply is based on a specific set of business needs and context. The comparison uses 10967 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and Nicereply

AskNicely, Nicereply, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

Nicereply focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.

"It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people s...afe while they're in our studios " - Annika Peick

"Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. " - Rachel Ferrara

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than Nicereply for

Software Failure Risk

  • low

logo Nicereply

Focus area

Nicereply is better than AskNicely for

Software Failure Risk

  • low

About

Customer Feedback tool to win on customer experience

Customer feedback software to collect customer feedback and improve the quality of services

Age

2014

2010

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

56

Total Goals
(we found evidences for)

16

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management



knowledge management


account management


lead qualification: technographic


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve visibility

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • user generated content

  • blogs

  • chat

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • mobile

  • Slack

  • social media

  • review sites

  • Glassdoor

  • text SMS

  • mobile app

  • Facebook

  • events

  • trade shows

  • video

  • Twitter

  • See 19 more
  • e-mail

  • promotions

  • user generated content

  • blogs

  • chat

  • phone calls

  • offline

  • on premises

  • website

  • point of sale

  • mobile

  • Slack

  • social media

  • review sites

  • Glassdoor

  • text SMS

  • mobile app

  • Facebook

  • events

  • trade shows

  • video

  • Twitter

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting