Overview: 8x8 Business Phone and UJET as Contact Center Software Category solutions.
8x8 Business Phone excels in robust sales call management, making it ideal for large enterprises prioritizing internal communication and global expansion. UJET stands out with strong helpdesk and customer relationship capabilities, suited for enterprises focusing on enhanced customer engagement and satisfaction.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
8x8 Business Phone and UJET: Best activities based on customer satisfaction
Key Capabilities Supported
8x8 Business Phone supports sales call management and call recording, focusing on improving internal operations and communication. read more →
UJET facilitates helpdesk and engagement management, focusing on enhancing customer satisfaction and communication. read more →
Business Goals
8x8 Business Phone aims to improve internal communications and customer acquisition. read more →
UJET focuses on enhancing customer relationships and improving ROI. read more →
Core Features
8x8 Business Phone features compliance, extensive data import/export, and advanced integration for seamless operation. read more →
UJET offers robust analytics, AI-powered tools, and integration options for enhancing customer service performance. read more →
Vendor Support
8x8 Business Phone provides extensive 24/7 phone support, catering to enterprises needing constant availability. read more →
UJET offers comprehensive 24/7 support, with a focus on quick and reliable assistance through multiple channels. read more →
Segments and Industries
8x8 Business Phone is popular among large enterprises and the IT sector, reflecting its suitability for complex organizational structures. read more →
UJET serves enterprises across consumer services and electronics, showcasing adaptability for customer-centric industries. read more →
Operational Alignment
8x8 Business Phone aligns with large enterprise workflows, enhancing sales and telephonic communication. read more →
UJET fits into enterprise operations focused on customer engagement and satisfaction in various technical environments. read more →
Applying your context and needs changes the comparison
8x8 Business Phone in Action: Unique Use Cases
How can 8x8 Business Phone optimize your Collaboration Workflow?
What Are the key features of 8x8 Business Phone for Communication Management?
How can 8x8 Business Phone enhance your Conference Call Management process?
UJET in Action: Unique Use Cases
What Are the key features of UJET for Helpdesk Management?
How can UJET enhance your Contact List Management process?
How can UJET enhance your Engagement Management process?
Integrations
Ecosystem partners each product commonly connects with.
News
Latest 8x8 Business Phone news
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.
Latest UJET news
UJET Appoints Jason Royer CFO Ahead of Agentic AI Platform Launch
UJET has appointed Jason Royer as CFO to strengthen its executive team ahead of the launch of its Agentic Experience Orchestration (AXO) platform. Royer will oversee financial strategy as UJET expands its AI platform, aiming to integrate AI and human agents in customer service. His appointment follows UJET's Series D financing and aligns with the company's growth in AI-powered customer engagement.
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