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Knowledge Management Software(KMS) 2024: Complete Guide - Page 2

Knowledge Management is about capture, create, store, retrieval and sharing of information across the organization. This involves maintenance of a central repository of information and/or knowledge portal where proprietary and specific information about the company is stored. This information is related to the organization’s processes, knowledge, best practices, lessons learned, capabilities and so on.

Learn why Knowledge Management Systems are important and how to choose the right Knowledge Management software.

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Updated By Cuspera

Last updated: Sep 27, 2024

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112 Knowledge Management Software

Notejoy Icon

Notejoy

4.30
★★★★★
★★★★★

Notejoy – Collaborative notes for you and your team

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Highlights
Top Business Usecases : Collaboration,Training & onboarding,Knowledge management
Top Features : Personalization,Templates,Recording

Vendor: Notejoy, Inc.

Company Size: 1-10

HQ Location: Menlo Park, CA US

Financials: PRIVATE

ThoughtFarmer 9 Icon

ThoughtFarmer 9

4.60
★★★★★
★★★★★

ThoughtFarmer 9 - Intuitive Intranet Software

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Templates,Feedback surveys

Vendor: OpenRoad Communications Ltd.

Company Size: 11-50

HQ Location: #210 - 12 Water Street, Vancouver, BC V6B 1A5, CA

Financials: PRIVATE

PHPKB Knowledge Management Software Icon

PHPKB Knowledge Management Software

4.00
★★★★★
★★★★★

Knowledge Management Software to share knowledge with the team

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PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff.

Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Sharing knowledge
Top Features : SEO,Recording,Ticketing

Vendor: Chadhury Software Private Limited

Company Size: NA

HQ Location: 139 Cheema Nagar Extension, Mithapur Road, Jalandhar, Punjab, INDIA 144003

Financials: PRIVATE

AgilityPortal Icon

AgilityPortal

4.00
★★★★★
★★★★★

Employee Digital Workplace Software

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Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: AgilityPortal Ltd.

Founded: 2019

Company Size: 1-10

HQ Location: 20-22 Wenlock Road, London, N1 7GU, United Kingdom.

Financials: PRIVATE

Answerbase Icon

Answerbase

4.57
★★★★★
★★★★★

Q&A Community and Support Software

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Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Knowledge management
Top Features : SEO,Widgets,Gamification

Vendor: Answerbase

HQ Location: Europe Barcelona, Spain

Elevio Icon

Elevio

4.64
★★★★★
★★★★★

Contextual Support Playbook - Elevio

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Engagement management
Top Features : Ticketing,Widgets,Personalization

Vendor: Elevio Pty. Ltd

Company Size: 01-10

HQ Location: Level 2 / 696 Bourke Street, Melbourne, Victoria 3000, AU

Financials: SEED

PhaseWare Tracker Icon

PhaseWare Tracker

4.46
★★★★★
★★★★★

The fully configurable customer support solution

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Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Contact list management
Top Features : Ticketing,Recording,Dashboard

Vendor: PhaseWare

Company Size: 11-50

HQ Location: 1700 Redbud Blvd Suite 190 McKinney, TX 75069, US

Financials: PRIVATE

Panviva Icon

Panviva

4.70
★★★★★
★★★★★

Knowledge Management - Connect, Collaborate and Communicate

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Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Engagement management
Top Features : Alerts: popups & Notifications,Personalization

Vendor: Upland Software, Inc.

Founded: 2010

Company Size: 251-500

HQ Location: Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Financials: PRIVATE

BlueSpice MediaWiki Icon

BlueSpice MediaWiki

4.00
★★★★★
★★★★★

BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Workflow management
Top Features : Alerts: popups & Notifications,Personalization,Dashboard

Vendor: Hello World

Company Size: 11-50

HQ Location: Maximilianstraße 9, Regensburg, Bayern 93047, DE

Financials: PRIVATE

KMS Lighthouse Icon

KMS Lighthouse

4.25
★★★★★
★★★★★

KMS lighthouse: Knowledge Management System

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Engagement management
Top Features : Personalization,Ticketing,Templates

Vendor: KMS Lighthouse Ltd

HQ Location: Woburn, Massachusetts

USU Knowledge Management Platform Icon

USU Knowledge Management Platform

4.43
★★★★★
★★★★★

Sharing Knowledge in every Customer Service....

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Customer feedback management
Top Features : Bot

Vendor: USU Software AG

HQ Location: 20 Guest St., Suite 202 Boston, MA 02135

Document360 Icon

Document360

4.44
★★★★★
★★★★★

The Knowledge Base Platform, engineered for growing companies

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Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more.

Highlights
Top Business Usecases : Knowledge management,Sending & publishing communications,Communication management

Vendor: Document360 Limited

HQ Location: LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

ServiceNow® Knowledge Management Icon

ServiceNow® Knowledge Management

4.36
★★★★★
★★★★★

Knowledge Management | ServiceNow

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Highlights
Top Business Usecases : Knowledge management,Workflow management,Helpdesk management
Top Features : Dashboard,Ticketing

Vendor: ServiceNow, Inc

Company Size: 5001-10000

HQ Location: 2225 Lawson Lane, Santa Clara, CA 95054, US

Financials: IPO

Serviceware Knowledge (formerly SABIO) Icon

Serviceware Knowledge (formerly SABIO)

4.61
★★★★★
★★★★★

A single source of truth for your knowledge

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SABIO is a Knowledge Management Software. SABIO offers customer service organizations a single and centralized platform from which to manage complex information. It caters to multiple segments including customer service, sales, marketing, field services, human resources and IT.

Highlights
Top Business Usecases : Knowledge management,Communication management,Sending & publishing communications
Top Features : Ticketing,Personalization

Vendor: SABIO

Company Size: 51-200

HQ Location: Schützenstraße 5, Hamburg, Hamburg 22761, DE

Financials: PRIVATE

Lookeen Icon

Lookeen

3.95
★★★★★
★★★★★

The search solution for emails, files, and important documents

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Highlights
Top Business Usecases : Workflow management,Sales document management,Proposal & quote management
Top Features : Recording,Widgets,Personalization

Vendor: Lookeen GmbH

Company Size: 11-50

HQ Location: Kaiserstrasse 241, Karlsruhe, Baden-Württemberg 76133, DE

Financials: NA

UiPath Task Capture Icon

UiPath Task Capture

4.23
★★★★★
★★★★★

Easily create process maps and documentation ​

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StepShot is a document management software designed to help companies increase the productivity of their teams and promoting the documentation culture. The tool helps the software engineers and developers create documentations like technical instructions, screenshot-based IT documents, user manuals, and step-by-step reference guides.

Highlights
Top Business Usecases : Playbook creation,Knowledge management,Workflow management
Top Features : Recording,Templates,Capture screen

Vendor: UiPath, Inc.

HQ Location: 90 Park Ave, New York, 10016, US

ProProfs Knowledge Base Software Icon

ProProfs Knowledge Base Software

4.43
★★★★★
★★★★★

Free Knowledge Base Software | Create Online ... - ProProfs

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Collaboration
Top Features : Ticketing,Templates

Vendor: ProProfs

Company Size: 11-50

HQ Location: Los Angeles , Calfornia

Financials: PRIVATE

Slite Icon

Slite

4.71
★★★★★
★★★★★

One Combined Workspace. All Your Team Documentation.

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Slite is a combined workspace designed to help enterprises manage teams working across multiple time zones and vertical. The tool is leveraged for creating knowledge bases, employee onboarding, project documentations and team meetings.

Highlights
Top Business Usecases : Collaboration,Training & onboarding,Knowledge management
Top Features : Templates,Personalization,Alerts: popups & Notifications

Vendor: Slite, Inc.

Company Size: 11-50

HQ Location: Paris, Paris, Paris 75009, FR

Financials: SERIES A

HelpDocs Icon

HelpDocs

4.25
★★★★★
★★★★★

HelpDocs - Knowledge Base Software

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Highlights
Top Business Usecases : Knowledge management,Helpdesk management,Sending & publishing communications
Top Features : Widgets,Ticketing,Personalization

Vendor: HelpDocs Ltd

Company Size: 01-10

HQ Location: Iceni Court, Delft Way, England, Norwich, Norfolk NR6 6BB, GB

Financials: PRIVATE

MyHub Icon

MyHub

4.47
★★★★★
★★★★★

Intranet software to drive efficiency..

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Knowledge management
Top Features : Personalization,Templates

Vendor: MyHub Intranet Solutions Limited

HQ Location: Devonport, Auckland, NZ

X1 Search Icon

X1 Search

4.60
★★★★★
★★★★★

X1 Search - Find Any Document or Email in Under a Second

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Highlights
Top Business Usecases : Workflow management,Social media management,Conference call management
Top Features : Personalization

Vendor: X1, Inc.

Company Size: 11-50

HQ Location: 130 W. Union St., Pasadena, CA 91103, US

Financials: SEED

WayWeDo Icon

WayWeDo

4.00
★★★★★
★★★★★

Way We Do | easily document processes

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Workflow management
Top Features : Dashboard,Recording,Templates

Vendor: Way We Do Pty Ltd.

HQ Location: 138 Juliette St, Brisbane, Queensland 4120, AU

Auros Icon

Auros

4.45
★★★★★
★★★★★

Knowledge Aware Software

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Auros is a knowledge management system that develops next-generation knowledge-based solutions and to provides services that promote and enable their adoption. It equips employees with the most up-to-date and accurate knowledge of exactly when and where it’s needed. It helps to improve organizational efficiency, effectiveness, and product quality.

Highlights
Top Business Usecases : Knowledge management,Workflow management,Playbook creation
Top Features : Calculator

Vendor: Auros Knowledge Systems.

HQ Location: 19575 Victor Pkwy, Livonia, Michigan 48152, US

harmon.ie Icon

harmon.ie

4.00
★★★★★
★★★★★

harmon.ie Enterprise on the App Store - apps.apple.com

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harmon.ie is a knowledge management platform that brings Microsoft Teams, SharePoint, and Outlook together to better manage information and improve email management. It helps to enhance customer relationships and improve internal communication.

Highlights
Top Business Usecases : Collaboration,Advertisement,Sales document management
Top Features : Recording

Vendor: harmon.ie Ltd

Company Size: 51-100

HQ Location: Milpitas, California

Financials: PRIVATE