ProProfs Knowledge Base Software Overview

ProProfs offers a knowledge base software to create internal resources or customer help centers, reducing support tickets by up to 80%. A free start option is available.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Knowledge Base Software.

Other use cases:

  • Content Management
  • White Labeling
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Analytics
  • Products & Pricelist Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using ProProfs Knowledge Base Software.

Other priorities:

See all business priorities See less business priorities

ProProfs Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Knowledge Base Software works with different mediums / channels such as Website. Chat. and Video.

ProProfs Knowledge Base Software's features include Ticketing, and Templates. and ProProfs Knowledge Base Software support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ProProfs Knowledge Base Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time...." Peer review by Jacqueline Raynott

Peer review evidence (same sources as the product rating summary)

"...I cannot use something that is complex and confusing and this is why I opted for ProProfs Knowledge Base...." Peer review by Administrator
"...I wanted something that could help my customer support teams handle the huge number of queries they get every day...." Peer review by Joseph W., Manager, Information Technology and Services
"...I am creating a corporate wiki using this software, with the aim to have a centralized platform where my employees can share knowledge and work collaboratively...." Peer review by Administrator

ProProfs Knowledge Base Software, Helpjuice, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Knowledge Base Software

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ProProfs Knowledge Base Software is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

ProProfs Knowledge Base Software Customer wins, Customer success stories, Case studies

What benefits does ProProfs Knowledge Base Software offer for Knowledge Management?

How does ProProfs Knowledge Base Software address your Helpdesk Management Challenges?

What solutions does ProProfs Knowledge Base Software provide for Collaboration?

What Are the key features of ProProfs Knowledge Base Software for Content Management?

14 buyers and buying teams have used Cuspera to assess how well ProProfs Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

 

Precision Sport Science - Health, Wellness And Fitness - Small

Redwood City, USA

ProProfs helped Precision Sport Science onboard new employees faster and more efficiently. The physical training facility needed a quick and reliable way to train staff. ProProfs stood out for its fa...st iteration and responsive tech support. The team valued the human touch and clear communication from ProProfs. As a result, onboarding became smoother and business goals were met.

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Zoho Corporation - Information Technology And Services - Large

Pleasanton, USA

Zoho Corporation used ProProfs Quiz Maker to create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just five minutes with a helpful question bank. Zo...ho valued the instant results and e-certificates, which made attendees happy and improved productivity. Automated features and UI-driven configuration required no coding. Customer support was also praised.

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WOWorks - Restaurants - Medium

West Conshohocken, USA

ProProfs Training Maker helped WOWorks train staff across 350 franchises. Before, training was slow and inconsistent. Over 55% of issues came from logging into different systems. ProProfs unified tra...ining, added quizzes, and let staff learn at their own pace. WOWorks cut training time by 40%. Staff now start productive and training matches the brand.

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Towle Driving School - Education - Small

Gonic, USA

ProProfs Quiz Maker helped Towle Driving School move all driving tests online. The owner, Kevin Towle, needed a faster way to grade quizzes and tests. ProProfs let him send quizzes to students with j...ust a link and use a large library of questions. He saved time and managed test results better. Real-time reports and instant feedback made the process easy. ProProfs streamlined everything for the school.

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Life Winks LLC & Clean Law Union - Non Profit Organization Management - Small

St. Louis, USA

ProProfs helped Life Winks LLC & Clean Law Union automate client certification for their intellectual property. Founder Aaron Wemple needed a fast, easy way to license people with his IP. He chose Pr...oProfs for its user-friendly quiz and assessment tools. The platform made it simple to set up, edit, and deliver assessments. Now, clients can get certified anytime with automated certificates. This solution supports the company's mission to help vulnerable children and families.

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Thermo Fisher Scientific - Pharmaceuticals - Very Large

Waltham, USA

ProProfs Quiz Maker helped Thermo Fisher Scientific train their global sales force. The company needed to create and grade hundreds of online exams. ProProfs automated grading and reporting, saving t...ime and effort. The tool made it easy to see which questions were hardest for employees. Detailed reports gave quick insights for better training. The process was painless for several hundred global employees.

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lightning

Peers used ProProfs Knowledge Base Software for knowledge management and helpdesk management

ProProfs Knowledge Base Software Competitors

ProProfs Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for ProProfs Knowledge Base Software

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Knowledge Base Software

ProProfs News

Product

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

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M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE