ProProfs Knowledge Base Software Overview

ProProfs offers a knowledge base software to create internal resources or customer help centers, reducing support tickets by up to 80%. A free start option is available.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Knowledge Base Software.

Other use cases:

  • Content Management
  • White Labeling
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Analytics
  • Products & Pricelist Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using ProProfs Knowledge Base Software.

Other priorities:

See all business priorities See less business priorities

ProProfs Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Knowledge Base Software works with different mediums / channels such as Website. Chat. and Video.

ProProfs Knowledge Base Software's features include Ticketing, and Templates. and ProProfs Knowledge Base Software support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ProProfs Knowledge Base Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The tool has some impressive features that let you create a centralized knowledge platform both for internal and external use...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable...." Peer review by Trever E., Creative Solutions Manager, Innovation Labs
"...I wanted something that could help my customer support teams handle the huge number of queries they get every day...." Peer review by Joseph W., Manager, Information Technology and Services
"...I was trying to improve the coordination of my team and I realized that it is a great tool for coordination and collaboration!...." Peer review by Jacqueline R

ProProfs Knowledge Base Software, Helpjuice, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Knowledge Base Software

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ProProfs Knowledge Base Software is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

ProProfs Knowledge Base Software Customer wins, Customer success stories, Case studies

How can ProProfs Knowledge Base Software optimize your Knowledge Management Workflow?

What Are the key features of ProProfs Knowledge Base Software for Helpdesk Management?

What Are the key features of ProProfs Knowledge Base Software for Collaboration?

What makes ProProfs Knowledge Base Software ideal for Content Management?

14 buyers and buying teams have used Cuspera to assess how well ProProfs Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

 

Bell Canada - Telecommunications - Very Large

Montreal, Canada

Bell Canada used ProProfs Quiz Maker to solve training access issues for their large, distributed workforce. Many trainees could not access the company network, making it hard to share training quizz...es. ProProfs allowed trainers to easily create and distribute quizzes by sharing direct links. Trainers now access quiz results in real time, saving time on manual reporting. The solution is flexible and supports seamless collaboration.

Read more →
 

Bell Canada - Telecommunications - Very Large

Montreal, Canada

Bell Canada used ProProfs Quiz Maker to improve training for its large team. Trainees could not access the company network, making quiz sharing hard. ProProfs let trainers share quizzes directly with... links. Trainers now see quiz results in real time. This saves time and removes manual reporting. Bell Canada values the flexibility of ProProfs.

Read more →
 

BSKW solutions - Education - Small

India

BSKW solutions uses ProProfs Quiz Maker to help security professionals in India prepare for ASIS International certification exams. The institute needed a reliable way to assess students for certific...ations like CPP, PCI, and PSP. ProProfs provided instant results, automated test reports, and easy quiz creation. Trainers and students found the platform simple and engaging. BSKW praised ProProfs for its 24/7 support and fast response times.

Read more →
 

Africa Insurance Training Institute (AITI) - Education - Small

Gaborone, Botswana

Africa Insurance Training Institute (AITI) used ProProfs to improve online assessments for distance learners. Manual grading and email submissions were slow and hard to manage. ProProfs let AITI crea...te custom quizzes, add images and videos, and set time limits. The platform auto-grades and gives instant feedback to students. Learners enjoy the quizzes and stay engaged. ProProfs fits small institutions with flexible packages.

Read more →
 

American Institute for Avalanche Research and Education - Education - Small

Boulder, USA

ProProfs integrated with the American Institute for Avalanche Research and Education's WordPress site. The organization needed a platform for quizzing avalanche course students during pre-course stud...y and final exams. ProProfs provided an easy-to-use interface and improved the user experience. The system supported over 10,000 annual users before costs became a concern. The team also found G Suite tools useful for their needs.

Read more →
 

Acer - Consumer Electronics - Large

New Taipei City, Taiwan

Acer used ProProfs Quiz Software to improve employee training. They needed a tool for training, certification, and assessments on new product releases. ProProfs provided online training, question ban...ks, and collaboration for trainers. Employees can now be trained, certified, and request courses as needed. The service team at ProProfs was responsive and helpful.

Read more →
lightning

Peers used ProProfs Knowledge Base Software for knowledge management and helpdesk management

ProProfs Knowledge Base Software Competitors

ProProfs Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for ProProfs Knowledge Base Software

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Knowledge Base Software

ProProfs News

Product

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

Read more →
M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

Read more →
M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

Read more →

ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE