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TrueContext (formerly ProntoForms): Use-Cases, Insights and Reviews | 2025 Cuspera

Name: TrueContext (formerly ProntoForms)
Brand: TrueContext (formerly ProntoForms)
Rating: 4.59 (9174 reviews)

4.59 5

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(9174)

The field workflow platform designed for productivity

AI Powered

App Partner

TrueContext (formerly ProntoForms) Overview

TrueContext is a leading field service app platform that excels in creating forms and intelligent workflows for various environments. It effectively bridges the gap between field operations and back-office functions, enhancing communication and decision-making. With over 1,500 businesses and 100,000 users relying on it, TrueContext supports technicians in making hundreds of daily decisions, leading to faster and more accurate business outcomes. This platform is tailored for productivity, ensuring that field service operations are seamless and efficient.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Sales Document Management, as the business use cases that they have been most satisfied with while using TrueContext (formerly ProntoForms).

Other use cases:

Collaboration
Lead Tracking
Lead Management
Social Media Analytics
Customer Feedback Management
Sending & Publishing Communications
Customer Case Management

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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using TrueContext (formerly ProntoForms).

Other priorities:

Scale Best Practices
Acquire Customers
Improve Efficiency
Launch New Products
Improve Internal Communications
Build Brand Awareness
Establish Thought Leadership
Manage Risk
Increase Sales & Revenue
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Consistency
Improve Visibility

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TrueContext (formerly ProntoForms) Use-Cases and Business Priorities: Customer Satisfaction Data

TrueContext (formerly ProntoForms) works with different mediums / channels such as Mobile.

TrueContext (formerly ProntoForms)'s features include Recording, Alerts: Popups & Notifications, Templates, etc. and TrueContext (formerly ProntoForms) support capabilities include Email Support, Chat Support, Phone Support, etc. also TrueContext (formerly ProntoForms) analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's really easy to make modifications. Some of the requests literally take seconds to do." - Carol Higgins

TrueContext (formerly ProntoForms), Attentive, Alpha Anywhere, Onesignal, Airship, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ProntoForms, formerly TrueContext, offers forms and intelligent workflows adaptable to any field service environment. The platform bridges the gap between the field and back office with its top-rated app.

Popular Business Setting

for TrueContext (formerly ProntoForms)

Top Industries

Construction
Oil & Energy
Telecommunications

Popular in

Mid Market
Small Business
Large Enterprise

TrueContext (formerly ProntoForms) is popular in Construction, Oil & Energy, and Telecommunications and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on TrueContext (formerly ProntoForms) Use Cases

What benefits does TrueContext (formerly ProntoForms) offer for Helpdesk Management?

Why is TrueContext (formerly ProntoForms) the best choice for Workflow Management?

ProntoForms facilitates the creation and management of mobile workflows. It allows for the development of forms that can capture data in the field, even without internet connectivity. Teamwork allows for multi-user collaboration and form transfer between mobile users. ProntoForms lacks desktop functionality, limiting its use for dispatching, review, and correction of workflows.

"...Go ahead, build fillable forms for mobile devices, create workflows, and integrate back-end systems like a boss...." Fillable Form Creator

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Why is TrueContext (formerly ProntoForms) the best choice for Sales Document Management?

Prontoforms enables the capture and management of sales-related data through electronic forms. Users can create and complete forms in the field, including photos, signatures, and barcodes, generating data for proposals and quotes. The system offers a variety of integrations and features for capturing and managing data but lacks flexibility in pricing for temporary or part-time staff.

"...ProntoForms allows you to capture client signatures, payment info, photos and much more, right from the field!..." Mobile Forms App hot feature: MDM Secrets for Trusted Devices

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What solutions does TrueContext (formerly ProntoForms) provide for Collaboration?

ProntoForms facilitates collaboration by enabling multiple parties to work on forms concurrently. The platform also allows users to share files and access a document library for collaborative work. Users can submit incomplete forms and collaborate on task completion, enhancing communication and productivity.

"...True collaboration in the field...." The Matworks Leverages Powerful Workflows

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What makes TrueContext (formerly ProntoForms) ideal for Lead Tracking?

ProntoForms facilitates lead tracking through rich data capture features. Supervisors can monitor work progress and manage assignments. This enables efficient tracking of customer leads and associated quotes.

"...Supervisors or team leads can track the work performed and unassign or reassign work. ..." ProntoForms Office Tour

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43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TrueContext (formerly ProntoForms) solved their Mobile Marketing needs. Cuspera uses 9174 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Carol Higgins Project Manager IFG	It's really easy to make modifications. Some of the requests literally take seconds to do. Testimonial By Carol Higgins
Jodie Menard Director Of Customer Care Arxium	We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard
Yamina Hibbard Global Asset Manager Halliburton	Once the pilot testing was successful and we'd gathered feedback, we deployed to the whole of North America within six months. Testimonial By Yamina Hibbard

CUSTOMERS	TESTIMONIALS
Carol Higgins Project Manager IFG	It's really easy to make modifications. Some of the requests literally take seconds to do. Testimonial By Carol Higgins
Jodie Menard Director Of Customer Care Arxium	We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard
Yamina Hibbard Global Asset Manager Halliburton	Once the pilot testing was successful and we'd gathered feedback, we deployed to the whole of North America within six months. Testimonial By Yamina Hibbard

Case Studies

Construction

CASE STUDY Gateway Mechanical Services

Gateway Mechanical Services used the TrueContext mobile workflow platform to replace their paper-based system. This helped them reduce costs, improve customer service, and cut billing errors. They in...creased cash flow by over $1 million and eliminated the need for printed forms. Technicians became more efficient and customers received better, faster information. The company also reduced data entry time by 400 percent.

Frequently Asked Questions(FAQ)

for TrueContext (formerly ProntoForms)

What is TrueContext (formerly ProntoForms)?

ProntoForms is a mobile app developer that provides users with a low-code development platform to build apps for enterprise field service management. It helps to enhance customer relationships, improve ROI and scale best practices.

ProntoForms makes it easy with form automation for remote workers to collect data on a mobile device, access company data in the field, and automatically share the results with back-office systems, cloud services, and people. ProntoForms' workflow automation app makes it possible for companies to track, analyze, and continuously improve processes with form automation solutions.

Some of its features include very large data sources in drop-down menus, smart, dynamic forms adapt to user input with conditional logic, multi-step workflows and conditional routing, use form automation to send data to multiple cloud destinations, enterprise-grade analytics, create reports with customized data for each recipient and more.

What is TrueContext (formerly ProntoForms) used for?

TrueContext (formerly ProntoForms) is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Workflow Management and Sales Document Management .