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TrueContext (formerly ProntoForms): Use-Cases, Insights and Reviews | 2025 Cuspera

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The field workflow platform designed for productivity

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TrueContext (formerly ProntoForms) Overview

TrueContext is a leading field service app platform that excels in creating forms and intelligent workflows for various environments. It effectively bridges the gap between field operations and back-office functions, enhancing communication and decision-making. With over 1,500 businesses and 100,000 users relying on it, TrueContext supports technicians in making hundreds of daily decisions, leading to faster and more accurate business outcomes. This platform is tailored for productivity, ensuring that field service operations are seamless and efficient.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Sales Document Management, as the business use cases that they have been most satisfied with while using TrueContext (formerly ProntoForms).

Other use cases:

Collaboration
Lead Tracking
Lead Management
Social Media Analytics
Customer Feedback Management
Sending & Publishing Communications
Customer Case Management

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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using TrueContext (formerly ProntoForms).

Other priorities:

Scale Best Practices
Acquire Customers
Improve Efficiency
Launch New Products
Improve Internal Communications
Build Brand Awareness
Establish Thought Leadership
Manage Risk
Increase Sales & Revenue
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Consistency
Improve Visibility

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TrueContext (formerly ProntoForms) Use-Cases and Business Priorities: Customer Satisfaction Data

TrueContext (formerly ProntoForms) works with different mediums / channels such as Mobile.

TrueContext (formerly ProntoForms)'s features include Recording, Alerts: Popups & Notifications, Templates, etc. and TrueContext (formerly ProntoForms) support capabilities include Email Support, Chat Support, Phone Support, etc. also TrueContext (formerly ProntoForms) analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now." - Chris Westlake

TrueContext (formerly ProntoForms), Attentive, Alpha Anywhere, Onesignal, Airship, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ProntoForms, formerly TrueContext, offers forms and intelligent workflows adaptable to any field service environment. The platform bridges the gap between the field and back office with its top-rated app.

Popular Business Setting

for TrueContext (formerly ProntoForms)

Top Industries

Construction
Oil & Energy
Telecommunications

Popular in

Mid Market
Small Business
Large Enterprise

TrueContext (formerly ProntoForms) is popular in Construction, Oil & Energy, and Telecommunications and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on TrueContext (formerly ProntoForms) Use Cases

What makes TrueContext (formerly ProntoForms) ideal for Helpdesk Management?

How efficiently Does TrueContext (formerly ProntoForms) manage your Workflow Management?

ProntoForms facilitates the creation and management of mobile workflows. It allows for the development of forms that can capture data in the field, even without internet connectivity. Teamwork allows for multi-user collaboration and form transfer between mobile users. ProntoForms lacks desktop functionality, limiting its use for dispatching, review, and correction of workflows.

"...Feb. NEW FEATURE RELEASE Teamwork provides a multi-user workflow so mobile users can easily transfer forms for work in progress...." AAA Improves Compliance & Safety with Mobile Devices and the Cloud

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How can TrueContext (formerly ProntoForms) optimize your Sales Document Management Workflow?

Prontoforms enables the capture and management of sales-related data through electronic forms. Users can create and complete forms in the field, including photos, signatures, and barcodes, generating data for proposals and quotes. The system offers a variety of integrations and features for capturing and managing data but lacks flexibility in pricing for temporary or part-time staff.

"...ProntoForms allows you to capture client signatures, payment info, photos and much more, right from the field!..." Mobile Forms App hot feature: Camera to text

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How can TrueContext (formerly ProntoForms) optimize your Collaboration Workflow?

ProntoForms facilitates collaboration by enabling multiple parties to work on forms concurrently. The platform also allows users to share files and access a document library for collaborative work. Users can submit incomplete forms and collaborate on task completion, enhancing communication and productivity.

"...True collaboration in the field...." Ingersoll Rand increases productivity and service quality

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How does TrueContext (formerly ProntoForms) facilitate Lead Tracking?

ProntoForms facilitates lead tracking through rich data capture features. Supervisors can monitor work progress and manage assignments. This enables efficient tracking of customer leads and associated quotes.

"...Supervisors or team leads can track the work performed and unassign or reassign work. ..." ARxIUM prescribes efficiency with Salesforce and ProntoForms

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43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TrueContext (formerly ProntoForms) solved their Mobile Marketing needs. Cuspera uses 9174 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Chris Westlake Global Process Owner - Service & Repair Medtronic	We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now. Testimonial By Chris Westlake
Yamina Hibbard Global Asset Manager Halliburton	Once the pilot testing was successful and we'd gathered feedback, we deployed to the whole of North America within six months. Testimonial By Yamina Hibbard
Jodie Menard Director Of Customer Care Arxium	We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard

CUSTOMERS	TESTIMONIALS
Chris Westlake Global Process Owner - Service & Repair Medtronic	We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now. Testimonial By Chris Westlake
Yamina Hibbard Global Asset Manager Halliburton	Once the pilot testing was successful and we'd gathered feedback, we deployed to the whole of North America within six months. Testimonial By Yamina Hibbard
Jodie Menard Director Of Customer Care Arxium	We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard

Case Studies

Manufacturing

CASE STUDY Walter Surface Technologies

TrueContext helped Walter Surface Technologies move from paper forms to mobile forms for field service. The company wanted to improve form access, reduce data entry, and cut errors. With TrueContext,... technicians now capture data on tablets and send it instantly to the office. This change eliminated manual data entry and courier costs. Walter saw a two-thirds reduction in monthly technician fees and faster access to field data.

Oil & Energy

CASE STUDY Occidental Petroleum (Oxy)

TrueContext helped Occidental Petroleum (Oxy) digitize field workflows and reduce paper use. Oxy used TrueContext’s mobile forms, automation, and API integrations to connect data across the business.... The platform enabled real-time data access for over 1.5 million assets and supported 10,000 technicians with 60,000+ monthly submissions. Oxy cut duplicate data work, improved compliance, and streamlined contractor onboarding. AI-powered form building sped up deployment and reduced admin hours.

Oil & Energy

CASE STUDY Resolve Energy Solutions Inc.

TrueContext helped Resolve Energy Solutions Inc. manage decommissioning workflows. The company needed to meet strict regulatory and quality assurance standards in the upstream oil and gas sector. Tru...eContext provided a solution for these complex requirements. The platform supported compliance and improved operational processes. Resolve Energy Solutions Inc. now uses TrueContext to address regulatory, abandonment, and decommissioning needs.

CASE STUDY Summerhill

TrueContext helped Summerhill improve field data collection for energy building audits. Before, field reps spent hours filling out paper forms and entering data by hand. With TrueContext mobile forms..., Summerhill automated data capture, added features like client signatures and photo uploads, and eliminated manual entry. The company saw an 80% reduction in form costs per month. Data analysis became faster and more accurate, and the solution paid for itself in the first week.

Construction

CASE STUDY Vipond

TrueContext helped Vipond fix problems with paperwork and data for fire protection inspections. Vipond had to manage 20,000 form submissions each year using paper, Excel, and digital tools. This caus...ed high admin costs and compliance risks. TrueContext let Vipond build forms with no code, use dispatch API integration, and create custom documents. Vipond saved 10,000 hours per year, reduced technician travel, and found new revenue from better service data.

Medical Devices

CASE STUDY A Fortune 500 medical device manufacturer

TrueContext helped a Fortune 500 medical device manufacturer improve preventive maintenance. The company needed to standardize checklists, gain better analytics, and meet strict compliance rules. Tru...eContext automated data entry, saving 15 minutes per case and about $700K. The solution reduced mistakes, improved data integrity, and sped up deployment with over 99 forms built. Compliance and audit processes became easier, and the team now delivers faster quotes and better customer satisfaction.

Frequently Asked Questions(FAQ)

for TrueContext (formerly ProntoForms)

What is TrueContext (formerly ProntoForms)?

ProntoForms is a mobile app developer that provides users with a low-code development platform to build apps for enterprise field service management. It helps to enhance customer relationships, improve ROI and scale best practices.

ProntoForms makes it easy with form automation for remote workers to collect data on a mobile device, access company data in the field, and automatically share the results with back-office systems, cloud services, and people. ProntoForms' workflow automation app makes it possible for companies to track, analyze, and continuously improve processes with form automation solutions.

Some of its features include very large data sources in drop-down menus, smart, dynamic forms adapt to user input with conditional logic, multi-step workflows and conditional routing, use form automation to send data to multiple cloud destinations, enterprise-grade analytics, create reports with customized data for each recipient and more.

What is TrueContext (formerly ProntoForms) used for?

TrueContext (formerly ProntoForms) is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Workflow Management and Sales Document Management .