The Bot Platform helped Dixons Carphone involve 24,000 employees in creating new company values. Using the Val the values bot on Workplace, over 7,000 employees gave feedback and ideas. The bot sent ...222,000 messages and saved hundreds of hours for the team. Dixons Carphone created a new set of company values shaped by staff input. This led to better adoption and a more unified workforce.
Hospitality Case Studies and Success Stories with The Bot Platform
CASE STUDY Ennismore
The Bot Platform helped Ennismore transform internal communication and collaboration. Ennismore used the platform to build over 30 bots for 1,800 staff worldwide. Bots automated training, onboarding,... communications, and employee recognition. Staff now have 500,000 bot interactions each month, and 93% use two or more bots monthly. The solution digitized offline processes and improved workforce engagement and productivity.
The Bot Platform's API helped NQ64 connect over 10 systems for a single onboarding process. NQ64 used bots to automate hiring, enrollment, and HR tasks. New hires received access and instructions thr...ough Twilio and were guided by a Welcome Bot. Contracts and documents were handled automatically. Managers tracked onboarding progress and data using ReTool. This automation reduced errors and made onboarding faster and easier for staff and managers.
Financial Services Case Studies and Success Stories with The Bot Platform
CASE STUDY Mariner Wealth
The Bot Platform helped Mariner Wealth improve internal communications and knowledge sharing. Mariner Wealth used digital assistants to support their IT, HR, and internal comms teams. The solution au...tomated project management, daily stand-ups, and open enrollment processes. Results included a 100% successful phone system rollout to 35 offices, a 93% more effective stand-up process, and a 25% faster benefit sign-up time. Staff saved time and became more productive.
The Bot Platform helped Saga create an automated training assistant for onboarding and staff training. Saga wanted to improve the skills of 1,500 team members and boost confidence using Workplace fro...m Meta. The CECE bot provided guides, live training, and support channels. After launch, 74% of colleagues read the welcome message and 47% engaged with the bot. 90% of new starters now use the onboarding bot. Staff gave positive feedback and became more engaged with Workplace.
Health, Wellness and Fitness Case Studies and Success Stories with The Bot Platform
CASE STUDY WW
WW used The Bot Platform and Workplace from Meta to build a global employee recognition program called Ripple. Before, their recognition programs were split by office and managed by committees. With ...Ripple, staff can nominate peers easily using a bot, and recognitions are shared in a Workplace group. This unified program replaced 16 separate systems and helped connect employees worldwide. WW received 1700 nominations from staff in every office, creating a positive and engaged company culture.
Food & Beverages Case Studies and Success Stories with The Bot Platform
CASE STUDY CCBPI (Coca-Cola Beverages Philippines, Inc.)
The Bot Platform helped CCBPI launch EVA, an employee virtual assistant, on Microsoft Teams. CCBPI needed a better way to connect over 10,000 associates and improve internal communication. EVA was bu...ilt and launched in less than 2 months. It sent 177,000 messages with a 100% delivery rate to about 9,000 users. EVA made company news more visible, reduced manual work, and improved staff engagement.
Management Consulting Case Studies and Success Stories with The Bot Platform
CASE STUDY Brunswick Group
The Bot Platform helped Brunswick Group improve internal communications. Brunswick Group used a custom news bot to share company news quickly across 27 offices. The bot made news sharing instant and ...easy to access in Workplace chat. 58% of staff use the bot daily, and 89% have used it at least once. The bot also helps new employees learn about the company. The solution was built in just one week.
Consumer Services Case Studies and Success Stories with The Bot Platform
CASE STUDY Moneypenny
The Bot Platform helped Moneypenny improve employee engagement, company culture, and onboarding. Moneypenny used digital assistants for rapid onboarding, staff surveys, and managing remote work. Bots... automated quizzes, games, and event planning to boost company culture. Charitable campaigns saw 98% staff participation, and a 75% survey response rate was achieved within 24 hours. The new systems were 80% more time efficient than previous methods.
Non-Profit Organization Management Case Studies and Success Stories with The Bot Platform
CASE STUDY CIVICUS
The Bot Platform helped CIVICUS automate key operational processes using Microsoft Teams. They built bots like Alfred for procurement, Cheetah for travel, Lwazi for acronyms, and BoardBot for board o...nboarding. These tools cut administrative busywork by half and fixed documentation inconsistencies. Travel admin was reduced by 50%. Staff found the bots easy to use and helpful, especially for new employees and board members. CIVICUS praised the platform for its support, analytics, and seamless integration.
The Bot Platform helped Citizens Advice automate onboarding, surveys, event support, and internal communications using bots on Workplace. Before, staff struggled with manual tasks and poor informatio...n access. With bots, new hires get guided onboarding, HR processes are automated, and event info is shared easily. The Stand Up bot improved team communication and reduced meetings. Over 90% of users gave positive feedback, and staff now save time and engage more with Workplace.
Information Technology and Services Case Studies and Success Stories with The Bot Platform
CASE STUDY LeadingAgile
The Bot Platform helped LeadingAgile automate onboarding and internal communications using bots on Workplace from Meta. Before, staff managed onboarding manually, copying content daily. Now, bots han...dle announcements, daily encouragement, and surveys. This change reduced manual work from half a day every day to just half a day per month. The onboarding experience is now consistent for all new hires, and the program setup takes less than a day.
The Bot Platform helped Xplor Technologies improve recruitment with a digital assistant called Dee Dee. Dee Dee greets new People Leaders and guides them through hiring steps. The bot gives instant a...ccess to resources and connects users to the right recruiter. Xplor now offers 24/7 support and faster answers for hiring managers. Recruiters spend less time on repetitive questions and more time on valuable conversations.
Telecommunications Case Studies and Success Stories with The Bot Platform
CASE STUDY Globe Telecom
The Bot Platform helped Globe Telecom build custom bots for employee recognition, crisis response, and asset troubleshooting. During the pandemic, Globe Telecom used DUDE for daily health checks and ...contact tracing, reaching 76% daily staff usage. WANDA increased employee recognition nominations by 900%. DANI streamlined IT support by integrating device issue reporting into Workplace. Survey response rates rose by 150%. The Bot Platform enabled Globe Telecom to quickly launch solutions, with DUDE built in just 8 days.
The Bot Platform helped Virgin Media O2 automate internal communications and improve employee experience. Bots made it easy for staff to get information, recognize colleagues, and access DE&I resourc...es. The Employee Appreciation bot, Shout, was used by 36% of staff and led to over 8,700 recognition nominations. Bots increased daily active Workplace users by 72%. The DE&I team saved 40 hours each month, and over 2,000 people registered for workshops using bots. A safety training bot achieved an 81% completion rate, supporting a safer workplace.
Restaurants Case Studies and Success Stories with The Bot Platform
CASE STUDY Honest Burgers
The Bot Platform helped Honest Burgers automate training, communication, and operations using Workplace from Meta. They built bots for learning, onboarding, crisis response, and daily operations. Hon...est College enabled 150 waiters to upskill to chefs. The company achieved a 15.6x positive ROI in the first year. Compliance training completion reached 100%. Staff engagement on Honest Ops hit 73%.
Pharmaceuticals Case Studies and Success Stories with The Bot Platform
CASE STUDY GSK
The Bot Platform helped GSK automate employee onboarding, project management, and engagement. GSK used bots to standardize processes and improve accessibility. The onboarding assistant saved HR teams... many hours by automating routine tasks. Over 10,000 employees participated in a multi-language survey powered by bots. A compliance rollout bot supported more than 24,000 employees, making adoption easier and saving time for comms and IT teams. GSK praised the platform for its simplicity and user-friendly design.
Other Industry Case Studies and Success Stories with The Bot Platform
CASE STUDY Home Group
The Bot Platform helped Home Group improve customer service and employee onboarding with digital assistants. Home Group launched the 'Help for Customers' bot to guide users to support resources and t...he 'Your First Year at Home Group' bot for new employee onboarding. 88% of users found and applied for extra support they didn't know about. Over half of Home Group's staff engaged with the onboarding bot, making it a key business tool. The bots made it easier for people to get help and improved the onboarding process for new hires.
