Real-World Case Studies and Customer Success Stories with Talkwalker Analytics

Talkwalker helps Yves Rocher understand what consumers want in cosmetics. The brand uses consumer intelligence to address three key issues:... natural raw materials, eco-design, and health and safety. This helps Yves Rocher create products that meet customer expectations and industry challenges. Direct customer contact and data insights guide their product development.
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Talkwalker helped Nescafe Dolce Gusto use social listening to connect with coffee lovers in Malaysia. The team used social media... analytics to guide their digital marketing. They quadrupled engagement on Facebook and Instagram. Brand mentions rose by 800%. Instagram followers grew five times. This data-driven approach boosted brand love and online presence.
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Talkwalker helped L'Occitane en Provence launch a new product using micro influencers. The brand used Talkwalker's social listening and analytics... tools with Hivency’s influencer optimization. They built a campaign framework focused on micro and nano influencers. The campaign achieved above-average results for the product launch. This case highlights influencer marketing and campaign analytics for consumer goods.
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Talkwalker's social listening helps HelloFresh manage thousands of daily brand conversations. The platform gives real-time alerts for influencer mentions. HelloFresh... uses it to improve recipes, packaging, and delivery routes. The team tracks industry trends and competitors. Social listening proves social ROI to the C-Suite. Data-driven insights boost marketing and communications performance.
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Talkwalker helped Bonduelle, a French FMCG, break down data silos across departments. Bonduelle used Talkwalker to align social media data... and improve brand strategies. Teams like product marketing, corporate communication, risk management, and human resources used the platform. This unified approach let Bonduelle make better business decisions using social media analytics. The case highlights the value of data integration for consumer goods companies.
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Talkwalker helps Yves Rocher use consumer intelligence to understand what customers want. The brand focuses on direct client relationships and... listens to customer needs. Yves Rocher uses Talkwalker to address issues like natural raw materials, eco-design, and health and safety in cosmetics. This helps them create products that meet customer expectations and industry challenges.
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Talkwalker and Hivency helped L’Occitane en Provence launch a new product using micro influencers. The campaign used Talkwalker's social listening... and analytics tools. Hivency provided influencer optimization. L’Occitane en Provence saw above-average results from the campaign. The case highlights why micro and nano influencers matter and offers a campaign checklist.
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Talkwalker helps HelloFresh manage a growing number of social conversations. HelloFresh uses Talkwalker's social listening to get real-time alerts from... influencers. The team improves recipes, packaging, and delivery routes using social data. They track industry trends and competitors. Social ROI is shown to the C-suite with Talkwalker.
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Talkwalker helped Bonduelle break down data silos across departments. Bonduelle used social media data in product marketing, corporate communication, risk... management, and human resources. This improved their brand strategies online and on social media. Teams could make better business decisions with unified data. The case highlights the value of social listening and analytics for large consumer goods companies.
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Talkwalker helped Volksbank Mittelhessen improve their social customer service. The bank used fast and precise social media monitoring to respond... quickly to customer requests. They increased social media engagement by using data to understand their audience. The solution improved teamwork between marketing, PR, and customer service teams. The bank now provides a better social customer experience with Talkwalker's social software.
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Talkwalker helped UniCredit, a pan-European commercial bank, use consumer intelligence to monitor reputation and manage crises. UniCredit used the platform... for competitive intelligence and to understand the impact of marketing and communication. The bank simplified its tech stack and improved business decisions. These insights helped UniCredit stay close to consumer communities and optimize digital channels.
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Talkwalker’s Consumer Intelligence Acceleration Platform helped Abu Dhabi Islamic Bank improve its mobile app. ADIB used real-time reports, AI-powered sentiment... analysis, and logo recognition to address customer needs. The bank increased brand loyalty by 12% and positive sentiment by 40%. The app reached the number one ranking in its category in the UAE. These results show the power of consumer intelligence for banking apps.
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Talkwalker feedback analytics helped ADIB build a direct and immediate relationship with their customers. The platform consolidated feedback from 300... sources, giving real-time insights into customer needs. ADIB used these analytics to understand and address customer concerns quickly. This improved their ability to find solutions that work for their clients. The tool supports sentiment analysis, intent detection, and custom scoring for better customer experience.
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Talkwalker helped Volksbank Mittelhessen improve their social customer experience. The bank used Talkwalker and 247GRAD CONNECT for fast social media... monitoring and better management. They improved social customer service by monitoring their brand more closely. They increased social media engagement by using data to understand their audience. The solution also helped teams work together better with easy collaboration tools.
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Lion & Lion used Talkwalker social listening to help launch Rimmel in Malaysia. They tracked social conversations to find trends,... campaign ideas, and influencers. The agency used consumer insights to set product focus and built a local digital strategy. Their work drove over 130,000 engagements in the first month. Rimmel ranked third in category share of voice within a year.
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Talkwalker helps DIE PR-BERATER manage reputation for clients. The agency uses a custom listening workflow to prevent crisis escalation and... protect public image. They support a global Islamic NGO and a large city's public transportation system. Real-time data and fast response are key for effective crisis management. Talkwalker enables granular data analysis for deeper insights.
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Talkwalker helped Bakamo use social listening to analyze EVE Online players. Bakamo used the platform to find insights about the... gaming community. This helped them understand gamer development and the skills players gain. The study showed how social analytics can help HR and gaming companies learn from player experiences. Bakamo gained a broader view of their audience using Talkwalker’s social intelligence tools.
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Talkwalker helped Lion & Lion launch Rimmel in Malaysia. Lion & Lion used social listening to find trends, campaign ideas,... and influencers. They used consumer insights to choose which products to focus on. Their digital strategy led to over 130,000 engagements in the first month. Rimmel ranked third in share of voice in its category within a year.
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Talkwalker helps Orange use social listening to improve customer experience. Orange uses Talkwalker to give many employees access to web... and social insights. They combine their own data with Talkwalker’s platform. AI-powered insights help Orange understand customer sentiment in many markets. This supports better decisions across their global business.
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Talkwalker helped Deutsche Telekom build a real-time crisis management system. The company used social listening to create a situation room.... This system helped them stop crises that could have hurt share prices and sales. They saved time and improved communication with custom social intelligence reports. The solution gave each department the insights they needed fast.
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Talkwalker helps Orange use social listening to understand customers in many markets. Orange uses Talkwalker to give more people access... to web and social insights. They combine their own data with Talkwalker’s tool. AI-powered insights help Orange understand customer feelings across different countries. This helps Orange make better decisions and improve customer experience.
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Talkwalker helped Hong Kong Airlines manage a social media crisis caused by a pricing issue. Using social listening, the airline... detected and responded to the problem within hours. They compared their response to British Airways, who handled a similar issue less effectively. Engagement increased by 4,900%, turning the crisis into a PR win.
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Talkwalker helped Cargolux measure the impact of their sponsorship moving two beluga whales from China to Iceland. Using social listening... and analytics, Cargolux tracked brand mentions before, during, and after the event. They saw a 20% increase in global brand mentions. Mentions in the UK rose by 42%. Cargolux also optimized their messaging to boost community engagement.
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Talkwalker helped Cargolux measure the impact of their sponsorship moving two beluga whales from China to Iceland. Cargolux used Talkwalker... to monitor brand mentions before, during, and after the event. They increased global brand mentions by 20%. In the UK, mentions rose by 42%. Cargolux shaped their social messaging using feedback to boost engagement.
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Talkwalker helps Milwaukee Brewers use social listening to protect their brand and measure social media performance. The marketing team tracks... competition and proves ROI to stadium sponsors. They monitor hidden sponsor mentions in viral highlights. Social listening also helps protect fans before, during, and after games. The Brewers connect with fans and deliver value to advertisers using Talkwalker.
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Talkwalker helped an NBA team boost fan engagement with a data-driven social strategy. The team used Talkwalker to analyze audience... sentiment and campaign data, leading to a 352% increase in social video views and a 46% rise in social impressions. They shifted to more original content, with up to 80% on Instagram, and used sentiment analysis to identify nine key emotional drivers. Talkwalker’s reporting tools made it easier to show business impact and benchmark against other franchises. The team also used insights to support collaboration and community engagement.
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Talkwalker helped the Milwaukee Brewers use social listening to track fan engagement and sponsor value during games. The marketing team... used Talkwalker to find hidden sponsor mentions in viral highlights. They also monitored competitors for new ideas. Social listening with Talkwalker helped protect fans before, during, and after games. The Brewers proved value to advertisers in the stadium using Talkwalker insights.
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Talkwalker helps STEF Group use social listening and consumer intelligence. STEF Group analyzes public perception and tracks debates on key... issues. They use insights to inspire communication and plan social media posts. The platform supports their editorial calendar. This helps STEF Group adapt to changing consumer expectations in the food supply chain.
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Talkwalker helped Grubhub use social media listening to understand customer concerns during the pandemic. Grubhub tracked feedback about the delivery... process and reassured customers. The team also used insights to inspire new food experiences, like encouraging at-home fancy dinners and picnic pick-ups. This improved customer experience and engagement. Social listening and customer insights were key to Grubhub's marketing campaigns.
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Talkwalker and Hootsuite helped the University of Sydney's Social Squad boost social media results. They increased brand sentiment by 31.5%.... Instagram campaign engagement was four times higher than platform benchmarks. Social video views rose by 41% year-on-year. The team aligned their social strategy with brand goals for measurable impact.
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Talkwalker and Hootsuite helped Bayes Business School manage a sensitive renaming project. The school used social intelligence to track stakeholder... sentiment and correct misinformation. Insights from Talkwalker guided news updates and reassured management. This approach helped avoid a PR crisis during the transition. The project focused on social media engagement and reputation management.
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Talkwalker helps Servier Group, a global pharmaceutical company, use social intelligence for marketing and communication. Servier Italia uses Talkwalker to... build unified dashboards for performance measurement. The platform gives them a complete view of all communication and marketing efforts. It also helps monitor conversations about the brand and its products. This improves their ability to track and analyze brand reputation online.
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Talkwalker helped a multinational pharmaceutical brand use social listening to understand MS patients. Convosphere combined Talkwalker's platform with their analysis... framework. They identified patient frustrations and safe online communities. The insights help healthcare professionals improve patient experience and communication. The solution supports better patient journey management in the pharmaceuticals industry.
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Talkwalker helps Zoo Zurich manage its reputation and understand social media. Zoo Zurich uses Talkwalker and ARGUS DATA INSIGHTS to... find value in social data. They leverage user-generated content and improve customer experience online and offline. The solution helps them cut through digital noise and stay ahead in social media engagement.
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Talkwalker helped Bottomline Technologies, a fintech company, measure brand awareness and understand industry conversations. Bottomline used Talkwalker to align organic... and paid marketing with a single view of industry intelligence and social media performance. The platform enabled fast sharing of insights with communication teams using custom reports and dashboards. Speed to insights improved and business pain points were solved. This case highlights the value of social listening and media monitoring for financial services.
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Talkwalker helped Square Enix launch the Final Fantasy VII remake. The social media and communications teams used social listening to... understand fan reactions. They tracked feedback before, during, and after launch. This helped them engage fans and monitor for issues. The platform supported ongoing fan experience optimization.
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UNICEF MENARO used conversational insights to fight COVID-19 misinformation in the MENA region. The team built a communication strategy to... address vaccine myths and conspiracy theories. They found that simple stories improved vaccine acceptance. Social proof, like leaders getting vaccinated, shaped public sentiment. Accurate information alone was not enough to change minds.
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Talkwalker helped Dubai TV Channels use social media intelligence to boost viewership and engagement. The platform gave them a real-time... data dashboard for fast decision-making. Dubai TV Channels used audience insights to create more engaging content. This approach led to stronger brand loyalty and better business outcomes.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite for social listening... and customer care. Hydro-Québec managed multiple social accounts in one place. Their cheeky social media tone drove brand love. Fast response times improved customer experience. This case shows the value of consumer intelligence for utilities.
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Talkwalker helped Hong Kong Airlines manage a social media pricing crisis. The team used social listening to detect and respond... to the issue within hours. They compared their response to British Airways, who did not handle a similar issue well. Hong Kong Airlines saw a 4,900% increase in engagement. The case shows how Talkwalker supports crisis management and boosts customer conversations.
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Bakamo used the Talkwalker social intelligence platform to study the EVE Online gaming community. They wanted to understand gamers and... their experiences better. The platform helped Bakamo gather deep customer insights. These insights could change how HR teams and gamers see gaming. The case shows how social listening can reveal new trends in gaming and HR.
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