Talkwalker helps Zoo Zurich manage its social media presence. Zoo Zurich uses Talkwalker and ARGUS DATA INSIGHTS to track online conversations. They stay in control of their reputation and use user-g...enerated content. The tools help them create a better customer experience both online and offline. The case study shows how they cut through digital noise to find business value in social data.
Talkwalker helped Bottomline Technologies, a fintech company, get a clear view of industry intelligence and social media performance. Bottomline wanted to understand industry conversations and measur...e brand awareness. They used Talkwalker to align organic and paid marketing and share insights with communication teams. Customized reports and dashboards made it easy to optimize work. Speed to insights improved and business pain points were solved.
Talkwalker helped UniCredit use its consumer intelligence platform to monitor reputation and manage crises. UniCredit tracked brand conversations and industry trends. The bank used Talkwalker for com...petitive intelligence and to shape its communication strategy. This made it easier for UniCredit to make business decisions and share insights across teams. The solution also helped UniCredit simplify its technology stack.
Talkwalker helped Square Enix launch the Final Fantasy VII remake. The social media and communications teams used Talkwalker before launch to check if characters resonated with fans. During launch, t...hey tracked fan reactions. After launch, they found user-generated content and boosted engagement. They also used Talkwalker to monitor server issues and bugs. This helped Square Enix optimize the fan experience during a challenging time.
Talkwalker helped eSerie A TIM, the official esports competition of League Series A, with a multichannel listening solution. The platform enabled the brand to find conversations about their event, id...entify key influencers, and understand event sentiment. This helped eSerie A TIM join and boost relevant discussions. They could also shape their messaging more effectively for the competition. The case highlights how Talkwalker supports audience engagement and brand communication in esports.
Talkwalker helps STEF Group use social listening and consumer intelligence. STEF Group analyzes public perception and tracks debates on current issues. They use insights to inspire communication and ...social media posts. The platform supports their editorial calendar. This helps STEF Group adapt to changing consumer expectations in the food supply chain.
Talkwalker helped Grubhub listen to customers during the global pandemic. Grubhub used social media insights to understand customer concerns about delivery. The team reassured customers and improved ...the food delivery experience. They also encouraged creative dining at home and inspired customers to order picnic dinners for pick-up. This helped Grubhub support customers and adapt to new challenges.
Talkwalker helped UNICEF MENARO fight COVID-19 misinformation in the MENA region. The team used conversational insights and local actions to shape their communication. They learned that simple storie...s improved vaccine acceptance. Misinformation focused on vaccine safety, genetics, and religious concerns. Social proof, like leaders getting vaccinated, changed public opinion.
Talkwalker’s Consumer Intelligence Acceleration Platform helped Abu Dhabi Islamic Bank (ADIB) improve its mobile app experience. ADIB used real-time reports, AI-powered sentiment analysis, and logo r...ecognition to address customer needs. The bank created educational content to support users. As a result, brand loyalty rose by 12%, positive sentiment increased by 40%, and the app became the top-ranked banking app in the UAE.
Talkwalker helped Volksbank Mittelhessen improve their social customer experience. The bank used Talkwalker and 247GRAD CONNECT for fast social media monitoring and better management. They improved s...ocial customer service by monitoring their brand more closely. They increased social media engagement by using data to understand their audience. The solution also helped teams work together better with easy collaboration tools.
Talkwalker helps Orange use social listening to understand customers in many markets. Orange uses Talkwalker to give more people access to web and social insights. They combine their own data with Ta...lkwalker’s tool. AI-powered insights help Orange understand customer feelings across different countries. This helps Orange make better decisions and improve customer experience.
Deutsche Telekom used Talkwalker to create a real-time crisis management system, averting crises that could harm share prices and sales, and improving departmental communication with customized repor...ts.
Talkwalker helped Dubai TV Channels use social intelligence to understand what viewers like. The platform gave them a real-time data dashboard. This helped them make fast decisions and create content... that viewers enjoy. As a result, they saw more viewers and higher engagement. The case shows how media companies can use audience insights to grow.
Transportation/Trucking/Railroad Case Studies and Success Stories with Talkwalker Analytics
CASE STUDY Cargolux
Talkwalker helped Cargolux measure the impact of their sponsorship moving two beluga whales from China to Iceland. Cargolux used Talkwalker to monitor brand mentions before, during, and after the eve...nt. They increased global brand mentions by 20%. In the UK, mentions rose by 42%. Cargolux shaped their social messaging using feedback to boost engagement.
Talkwalker helped Hydro-Québec improve its social media strategy. Hydro-Québec used Talkwalker and Hootsuite to manage conversations across many social accounts. They sped up response times and built... a strong, consistent social presence. This led to a 20% increase in their brand reputation score. The case shows the value of consumer intelligence and active social engagement.
Talkwalker helped the University of Sydney align its social media strategy with brand goals. The university used Talkwalker and Hootsuite to boost brand sentiment by 31.5%. Instagram campaign engagem...ent rates were four times higher than platform benchmarks. Social video views increased by 41% year-on-year. The Social Squad at the university drove these results with data-driven insights.
Talkwalker helped Bayes Business School manage a sensitive renaming project. The school used Talkwalker insights and Hootsuite to track social media engagement. They identified and corrected misinfor...mation. They monitored stakeholder sentiment during the change. This reassured management and stakeholders. The solution helped avoid a PR crisis.
Marketing and Advertising Case Studies and Success Stories with Talkwalker Analytics
CASE STUDY Lion & Lion
Talkwalker helped Lion & Lion launch Rimmel in Malaysia. Lion & Lion used social listening to find trends, campaign ideas, and influencers. They used consumer insights to choose which products to foc...us on. Their digital strategy led to over 130,000 engagements in the first month. Rimmel ranked third in share of voice in its category within a year.
Talkwalker helped DIE PR-BERATER manage reputation for clients. The agency used Talkwalker to prevent crisis escalation for a global Islamic NGO. They also managed the reputation of a large city's pu...blic transportation system. Talkwalker provided real-time data and fast response, which was vital for crisis management. DIE PR-BERATER analyzed data at a granular level to uncover insights.
Nescafe Dolce Gusto quadrupled Facebook and Instagram engagement, increased brand mentions by 800%, and grew their Instagram followers fivefold using social media analytics in Malaysia.
Talkwalker helps HelloFresh manage a growing number of social conversations. HelloFresh uses Talkwalker's social listening to get real-time alerts from influencers. The team improves recipes, packagi...ng, and delivery routes using social data. They track industry trends and competitors. Social ROI is shown to the C-suite with Talkwalker.
Talkwalker and Hivency helped L’Occitane en Provence launch a new product using micro influencers. The campaign used Talkwalker's social listening and analytics tools. Hivency provided influencer opt...imization. L’Occitane en Provence saw above-average results from the campaign. The case highlights why micro and nano influencers matter and offers a campaign checklist.
Talkwalker helped Bonduelle break down data silos across departments. Bonduelle used social media data in product marketing, corporate communication, risk management, and human resources. This improv...ed their brand strategies online and on social media. Teams could make better business decisions with unified data. The case highlights the value of social listening and analytics for large consumer goods companies.
Talkwalker helps Yves Rocher use consumer intelligence to understand what customers want. The brand focuses on direct client relationships and listens to customer needs. Yves Rocher uses Talkwalker t...o address issues like natural raw materials, eco-design, and health and safety in cosmetics. This helps them create products that meet customer expectations and industry challenges.
Talkwalker helps Servier Group use social intelligence to improve their marketing and communication. Servier Italia uses Talkwalker to build dashboards for measuring performance. The dashboards give ...a full view of all marketing and communication work. Talkwalker also helps them track conversations about their brand and products. This helps Servier Group understand their audience better and manage their brand online.
Talkwalker helped an NBA team boost fan engagement with a data-driven social strategy. The team used Talkwalker to analyze social media data and improve content. They saw a 352% increase in social vi...deo views and a 46% rise in social impressions. Engagement across channels grew by 27%. The team now creates more original content and uses sentiment analysis to connect with fans. Reporting and collaboration improved with Talkwalker’s tools.
Talkwalker helped the Milwaukee Brewers use social listening to track fan engagement and sponsor value during games. The marketing team used Talkwalker to find hidden sponsor mentions in viral highli...ghts. They also monitored competitors for new ideas. Social listening with Talkwalker helped protect fans before, during, and after games. The Brewers proved value to advertisers in the stadium using Talkwalker insights.
Talkwalker helped Hong Kong Airlines manage a social media pricing crisis. The team used social listening to detect and respond to the issue within hours. They compared their response to British Airw...ays, who did not handle a similar issue well. Hong Kong Airlines saw a 4,900% increase in engagement. The case shows how Talkwalker supports crisis management and boosts customer conversations.
Bakamo used the Talkwalker social intelligence platform to study the EVE Online gaming community. They wanted to understand gamers and their experiences better. The platform helped Bakamo gather deep... customer insights. These insights could change how HR teams and gamers see gaming. The case shows how social listening can reveal new trends in gaming and HR.
