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Talkwalker Analytics: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Talkwalker Analytics
Brand: Talkwalker Analytics
Rating: 4.49 (2529 reviews)

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(2529)

Product and Vendor News

Hootsuite Announcement 20/08/2025
https://talkcmo.com/news/talkwalker-realeases-its-brand-love-benchmarking-solution-for-marketers/ 20/08/2025

Customer stories

Talkwalker’s Consumer Intelligence Acceleration Platform helped Abu Dhabi Islamic Bank improve its mobile app. ADIB used real-time reports, AI-powered sentiment analysis, and logo recognition to address customer needs. The bank increased brand loyalty by 12% and positive sentiment by 40%. The app reached the number one ranking in its category in the UAE. These results show the power of consumer intelligence for banking apps.
Talkwalker helps DIE PR-BERATER manage reputation for clients. The agency uses a custom listening workflow to prevent crisis escalation and protect public image. They support a global Islamic NGO and a large city's public transportation system. Real-time data and fast response are key for effective crisis management. Talkwalker enables granular data analysis for deeper insights.
Talkwalker helps Milwaukee Brewers use social listening to protect their brand and measure social media performance. The marketing team tracks competition and proves ROI to stadium sponsors. They monitor hidden sponsor mentions in viral highlights. Social listening also helps protect fans before, during, and after games. The Brewers connect with fans and deliver value to advertisers using Talkwalker.
Bakamo used the Talkwalker social intelligence platform to study the EVE Online gaming community. They wanted to understand gamers and their experiences better. The platform helped Bakamo gather deep customer insights. These insights could change how HR teams and gamers see gaming. The case shows how social listening can reveal new trends in gaming and HR.
Talkwalker and Hivency helped L’Occitane en Provence launch a new product using micro influencers. The campaign used Talkwalker's social listening and analytics tools. Hivency provided influencer optimization. L’Occitane en Provence saw above-average results from the campaign. The case highlights why micro and nano influencers matter and offers a campaign checklist.
Talkwalker helped UniCredit, a pan-European commercial bank, use consumer intelligence to monitor reputation and manage crises. UniCredit used the platform for competitive intelligence and to understand the impact of marketing and communication. The bank simplified its tech stack and improved business decisions. These insights helped UniCredit stay close to consumer communities and optimize digital channels.

Product Business Settings

Talkwalker Analytics is popular in Marketing And Advertising, Banking, and Computer Software industries and is widely used by Small Business, Enterprise, and Mid Market.

Integrations

Public Relations

Digital Analytics

Search and Social Advertising

Social Media Marketing

Talkwalker Analytics Product Overview

Talkwalker transforms social media marketing by offering a powerful platform for social listening, media monitoring, and social benchmarking. Its unique capability lies in navigating vast amounts of social and consumer data, allowing businesses to gain deep insights into consumer behavior and market trends. Over 2,500 brands trust Talkwalker to track real-time conversations and measure brand impact across various media channels. The platform's advanced analytics tools provide actionable insights that drive strategic decision-making and enhance brand visibility. Recognized as a leader in The Forrester New Wave™, Talkwalker is at the forefront of consumer intelligence, enabling businesses to stay ahead in a rapidly evolving digital landscape.

How satisfied the customers are with Talkwalker Analytics use-cases

Reviews

"All brands have suffered from the pandemic. But there's still a huge opportunity to recover." - Bruce Hoang

"We’ve used the powerful tool of Talkwalker not only to listen to social media, but to listen to the voice of customers internally. This has provided the company with further insights into their consumers, and enabled MANGOPAY to action the voice of ...the customer across their business." - Romain Mazeries

Talkwalker Analytics Customer Insights, Testimonials and Case Studies

How can Talkwalker Analytics enhance your Communication Management process?

Talkwalker Analytics Communication Management provides comprehensive social media monitoring and analysis capabilities. It offers key metrics such as buzz, reach, engagement, and sentiment across various social media platforms. The platform facilitates easy and flexible dashboard and report creation and offers excellent compatibility with external platforms. However, Talkwalker lacks built-in publishing capabilities.

"...It's been helpful for our team for getting in-depth analysis on the data we publish online...." Peer review by Vinora C., Social Media Executive, Internet

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What benefits does Talkwalker Analytics offer for Engagement Management?

Talkwalker Analytics enables users to monitor and analyze online campaign engagement and reach. The platform offers a customizable dashboard to display engagement metrics, story widgets, and competitor tracking. However, Talkwalker lacks capabilities to directly engage with audiences.

"...Number of mentions and engagements of campaigns to provide a benchmark to compare to for the following year...." Peer review by User

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What solutions does Talkwalker Analytics provide for Competitive Intelligence?

How does Talkwalker Analytics facilitate Helpdesk Management?

What is Talkwalker Analytics?

Talkwalker Analytics is a social media analytics and monitoring platform for marketing teams to promote brand, increase customer engagement and increase revenue.

Talkwalker Analytics helps teams to analyze online, social, print and TV/radio content in one. It helps in analyzing both text and visual content, it saves 40% of time with automatic report creation and distribution. It offers customized dashboard. It ensures data integrity by having one centralized data intelligence platform.

Talkwalker Analytics comes with artificial intelligence (AI) to find most relevant and impactful information. It uses image recognition technology to track over 30,000 brands images.it comes with smart theme analytics for collaborating with people and brand.it offers 30 prebuilt use cases to create reports on social media performance. It comes with centralized data intelligence platform for data integrity.

What is Talkwalker Analytics used for?

Talkwalker Analytics is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Talkwalker Analytics?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of Talkwalker Analytics.

Who uses Talkwalker Analytics?

Talkwalker Analytics is used by Marketing And Advertising, Banking and Computer Software among other industries.

What are Talkwalker Analytics alternatives?

Walls.Io, Statusbrew, Eclincher Social Media Management and YouScan are popular alternatives for Talkwalker Analytics.

Where is Talkwalker Analytics located?

Talkwalker Analytics is headquartered at 485 Lexington Avenue, Floor 26th New York, NY 10017.

17 buyers and buying teams have used Cuspera to assess how well Talkwalker Analytics solved their Social Media Marketing needs. Cuspera uses 2529 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS	TESTIMONIALS
Bruce Hoang Director Communication, Channels and data ORANGE France	All brands have suffered from the pandemic. But there's still a huge opportunity to recover. Testimonial By Bruce Hoang
Romain Mazeries CEO MANGOPAY	We’ve used the powerful tool of Talkwalker not only to listen to social media, but to listen to the voice of customers internally. This has provided the company with further insights into their consumers, and enabled MANGOPAY to action the voice of the customer across their business. Testimonial By Romain Mazeries

CUSTOMERS	TESTIMONIALS
Bruce Hoang Director Communication, Channels and data ORANGE France	All brands have suffered from the pandemic. But there's still a huge opportunity to recover. Testimonial By Bruce Hoang
Romain Mazeries CEO MANGOPAY	We’ve used the powerful tool of Talkwalker not only to listen to social media, but to listen to the voice of customers internally. This has provided the company with further insights into their consumers, and enabled MANGOPAY to action the voice of the customer across their business. Testimonial By Romain Mazeries