Real-World Case Studies and Customer Success Stories with Reward Gateway

Reward Gateway's employee engagement platform helped Missguided boost employee platform visits by 126%. The company used creative internal communications, instant... blog posts, and weekly giveaways to drive engagement. Within a year, internal blog readership rose by 787%. Employee satisfaction scores improved, with 92% caring about the company and 80% recommending it as a good place to work. The platform became Missguided's main internal communication channel, replacing multiple emails.
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Reward Gateway helped Welcome Break improve employee retention and reduce recruiting costs. Welcome Break used the discounts platform to offer... perks and boost employee engagement. The company launched new benefits, including discounted car leasing and a wellness program. Employees saved more money, and spending on the platform rose by 36%. Welcome Break saw a 17% drop in turnover and saved $170k on recruitment agency fees.
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Reward Gateway helped Missguided create new company values called 'Vibes' using employee feedback and internal communications. The People team started... by asking employees what made Missguided special and where it could improve. They formed the Vibe Tribe to gather input and run activities like Vibe Weeks, surveys, and creative events. Employees shared ideas about love, positivity, fun, and empowerment. Nearly all head office staff took part in the process. The new Vibes launched with strong employee involvement and support from outside partners.
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GOforit! is the employee engagement platform used by GO Outdoors. The company faced challenges with offline staff, limited IT, and... a need for better recognition. GO Outdoors used GOforit! for peer-to-peer recognition, employee discounts, and internal communications. They launched eCards, a wellbeing hub, and a manager resource area. Employee engagement scores reached their highest levels. Staff sent nearly 3,000 eCards, and the Managing Director sent 170 eCards to recognize achievements.
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Reward Gateway helped Oliver Bonas improve employee engagement with a custom platform. The company needed to reach a mostly offline... workforce and boost use of employee discounts. Creative communications and launch events drove excitement. Six weeks after launch, 20% more team members understood and engaged with discounts. 78% of employees became active users. Traffic to the platform rose by 65% and savings through discounts increased by 44%.
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Reward Gateway helped Dunn Tire improve its company culture and customer service. Dunn Tire used employee recognition and surveys to... track progress. The company achieved a Net Promoter Score of 69, which is 35% higher than the retail industry average of 51. Over 90% of employees participated in surveys, and 91% took part in recognition activities. Employees shared 8,000 examples of best practices since the program began.
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Reward Gateway helped Krispy Kreme improve employee engagement and communication. Krispy Kreme needed a better way to connect with 860... employees across 21 locations. They used Reward Gateway’s employee engagement platform to centralize communications, recognition, and perks. Within seven months, 73% of employees registered on the platform, rising to 79%. Over 7,000 peer-to-peer eCards were sent year-to-date, showing strong adoption and engagement.
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Reward Gateway helped GANT UK improve employee engagement. GANT UK used employee recognition, discounts, and survey tools. The company saw... a 29% drop in employee turnover. Their culture index score went up from 31% to 40%. GANT UK saved about $22,000 and spent $250,000 on the program. The team now feels more connected and valued.
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RGER Wellbeing+ app helped Southern Tier Health Care System boost community health. STHCS used activity tracking and wellbeing challenges to... engage both employees and local residents. Their May Step Challenge had 58 participants logging over 8.3 million steps. The app's chat and social features built 121 new friendships and increased motivation. STHCS also used the app to promote events and share health resources.
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Reward Gateway helped Shannon Medical Center launch a digital platform called Shannon Hub. The goal was to improve internal communications... and employee engagement for over 4,000 staff across 27 locations. The platform included a live news feed, Wellbeing Center, and peer-to-peer recognition tools. Staff now connect more easily with leaders and each other. Engagement and recognition have increased since launch.
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Reward Gateway helped Lifetime Healthcare Companies boost employee engagement. 94% of managers and 77% of employees used the recognition platform... in one year. Net income rose to 1.7% on $6 billion in premium revenue. The company cut administrative expenses by $63 million for two years. Employee engagement scores improved 13%. Over 10,000 engagement stories were shared in a year.
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Reward Gateway helped the University of Rochester Medical Center move its Strong Stars recognition program online. The new platform made... it easier for employees and patients to recognize staff for outstanding service. Since launch, over 20,000 stories have been shared and 85% of employees have received recognition. Patient satisfaction scores improved steadily from 2008 to 2017, reaching a nine-year high. UR Medicine Primary Care won the 2017 Press Ganey Guardian of Excellence Award for patient experience.
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Shine, powered by Reward Gateway | Edenred, helped Southern New Hampshire University unify employee recognition across 4,800 staff in 33 states. The platform automated... milestone celebrations and enabled 42,500 recognition moments in one year. SNHU achieved a 94% employee retention rate and reduced voluntary turnover by 3.6%. Shine also boosted engagement, with 95% of employees recognized and 37% actively sending acknowledgments. Employee networks and virtual events further strengthened belonging and connection.
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Reward Gateway | Edenred helped Montrose County School District make their wellbeing programs easier to use. Staff could join group... or individual fitness challenges, track steps with wearables, and get rewards for meeting goals. 47% of staff joined, 57% of participants hit their monthly step goals, and employees took 447 million steps. The app made it easy to set up challenges and improved communication. Staff formed 574 in-app friendships through the program.
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Reward Gateway's SmartHub helped Hastings Academies Trust bring together employees from two trusts with a single branded platform. The platform used... segmentation to show the right content and benefits to each group. Employee engagement rose from 25% to 68% in 12 months. Employees spent over £87,000 on discounts, saving more than £9,200. The platform delivered an annual ROI of £13,500 in its first year.
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Franklin University used the RGER wellbeing app to improve its employee step challenge program. The app automated tracking, reduced admin... work, and made it easy for all employees to join. After launch, 97% of employees moved from manual tracking to the app. The number of step challenges increased by 500%. 36% of full-time employees used the app, and 100% of app users joined the step challenges. Employees gave positive feedback and felt more connected.
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Reward Gateway's SmartHub helped JCB Group reach 100% employee engagement in just seven months. The platform unified communications and improved... motivation across 12 sites for 290 employees. JCB Connect enabled real-time updates, recognition, and internal growth opportunities. Since launch, JCB Group won four dealership awards, highlighting the impact of the employee engagement platform. The solution included employee recognition, communications, and discounts.
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Reward Gateway's employee engagement platform helped Selco Builders Warehouse unite its workforce and improve communication. Selco launched the "My Gateway"... platform with a campaign to boost awareness and engagement. After two months, employee turnover dropped by 5%. Registration on the platform rose to 85% of employees. Staff rated company benefits 14% more favorably after launch. Selco saw a clear increase in employee engagement and awareness of benefits.
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Reward Gateway helped Sherwoods engage 100% of its workforce using the Team Talk employee engagement platform. Sherwoods needed a way... to connect employees who work in isolation across five locations. The platform offered recognition, communications, and employee discounts. Employees sent 947 eCards and spent $78,000 through discounts, saving $7,800. Sherwoods won Employer of the Year at the South Devon Business Awards.
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Reward Gateway helped Suncorp unite over 11,000 employees across 250 locations. Suncorp launched the Shine recognition program to align with... its new business model. Employees now send 76,000 peer-to-peer eCards each year and submit 200 award nominations monthly. The program supports Suncorp’s mission and values and is a key part of their employee experience. Shine is promoted in recruitment and internal communications.
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Reward Gateway helped Netwealth launch a dynamic employee discounts platform. Netwealth wanted to make discounts easy to use and boost... employee engagement. The SmartSpending platform offered single sign-on, mobile access, and custom features. 87% of Netwealth's staff registered on the platform. Employees spent $419k and saved $24.4k in the first year. Netwealth achieved a 180% ROI from the program.
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Reward Gateway helped Five Star Bank define clear values and launch a strategic recognition program. 83% of managers and 79%... of associates engaged, sharing over 11,700 stories. Net interest income hit a record $24.6 million. The bank achieved a 2.5x higher NPS than the industry average. Client satisfaction reached 8.4 out of 10.
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Reward Gateway helped The Hyde Group boost employee engagement by 14% with a new discounts platform. The company replaced its... old perks system to improve communication and increase staff satisfaction. Employees now access retail and technology discounts through the "iSave" platform. Staff satisfaction with HR initiatives rose to 74%. The platform makes it easy for employees to find and use their benefits.
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Reward Gateway helped Watford Community Housing Trust boost customer satisfaction from 65% to 93%. The company used a customized employee... engagement platform to address low engagement and slow customer response times. Employees gained access to perks, recognition programs, and online HR tools. Call waiting times dropped from 15 minutes to 14 seconds. The project delivered a $6,500 annual ROI and transformed workplace culture.
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Reward Gateway helped Plymouth Community Homes launch the "Jannet" employee hub. Staff struggled with poor communication and low recognition. The... new platform improved access to updates, wellbeing resources, and peer-to-peer recognition. Nearly 2,000 eCards were sent in the first year. Employee satisfaction rose by almost 30%. 68% of staff sent or received an eCard. Over $163,000 was spent through the SmartSpending app.
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