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Reward Gateway: Product updates, Customer stories, and Insights | 2026 Cuspera

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Product and Vendor News

C-Suite Insider Names Nick Burns (Reward Gateway) CEO of the Year (Employee Engagement) London 2025 - financial-news.co.uk 05/01/2026

Customer stories

Reward Gateway helped Welcome Break improve employee retention and reduce recruiting costs. Welcome Break used the discounts platform to offer better perks and communicate them to staff. The company saw a 17% drop in employee turnover. They also saved $170,000 on recruitment agency spending. More employees used the platform, with a 36% increase in spending on discounts. The focus on wellbeing and career growth supported these results.
Franklin University used the RGER wellbeing app to improve its employee step challenge program. The app automated tracking, reduced admin work, and made it easy for all employees to join. After launch, 97% of employees moved from manual tracking to the app. The number of step challenges increased by 500%. 36% of full-time employees used the app, and 100% of app users joined the step challenges. Employees gave positive feedback and felt more connected.
Reward Gateway helped The Hyde Group boost employee engagement with a new employee discounts platform. The Hyde Group faced low engagement and poor uptake of existing perks. They launched a new engagement hub with Reward Gateway. Engagement with the discounts platform rose from 61% to 74%. Staff satisfaction with HR initiatives increased by 12%. Employees now use the platform for retail and technology discounts and better communication.
Reward Gateway helped Krispy Kreme improve employee engagement and communication. Krispy Kreme needed a better way to connect with 860 employees across 21 locations. They used Reward Gateway’s employee engagement platform to centralize communications, recognition, and perks. Within seven months, 73% of employees registered on the platform, rising to 79%. Over 7,000 peer-to-peer eCards were sent year-to-date, showing strong adoption and engagement.
Reward Gateway helped Plymouth Community Homes launch the "Jannet" employee hub. Staff struggled with poor communication and low recognition. The new platform improved access to updates, wellbeing resources, and peer-to-peer recognition. Nearly 2,000 eCards were sent in the first year. Employee satisfaction rose by almost 30%. 68% of staff sent or received an eCard. Over $163,000 was spent through the SmartSpending app.

Product Business Settings

Reward Gateway is popular in Food & Beverages, Information Technology And Services, and Consumer Goods industries and is widely used by Enterprise, Mid Market, and Large Enterprise.

Reward Gateway Product Overview

Reward Gateway enhances employee engagement through a platform that integrates recognition, rewards, and communication. Businesses utilize this tool to foster a cohesive and motivated workforce. By unifying these key elements, companies can effectively acknowledge employee contributions, leading to improved morale and retention. The platform's user-friendly interface simplifies the management of employee experience, making it accessible for HR teams and managers. With over 6,000 companies leveraging its capabilities, Reward Gateway demonstrates its effectiveness in valuing employees and enhancing workplace culture. This solution is pivotal for organizations aiming to create a connected and appreciative work environment.

How satisfied the customers are with Reward Gateway use-cases

Reviews

"Uses the content and communication power of the employee engagement hub to achieve 100% engagement on its platform within seven months. Increased motivation also led to JCB Group winning four industry awards." - Anna-Lisa DeVoil

"The platform’s name is a direct reflection of the organization’s vision and symbolizes its journey towards creating a more engaged, connected and collaborative workforce. It’s on the platform that employees can find important internal communications... and company updates from key stakeholders – including blogs" - Bill Sammis

Reward Gateway Customer Insights, Testimonials and Case Studies

Why is Reward Gateway the best choice for Engaging And Following Up?

Reward Gateway is a cloud-based platform that helps companies engage employees through rewards, recognition, and communication tools. The platform offers a variety of features that are easy to use and customize, including surveys, mobile apps, and communication channels. While the platform is user-friendly and effective, it could benefit from a wider variety of features.

"...Engagement with a mobile workforce, bringing information to them directly for the first time...." Peer review by Laura H

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What solutions does Reward Gateway provide for Loyalty Management?

Why is Reward Gateway the best choice for Sales Incentive Management?

How efficiently Does Reward Gateway manage your Helpdesk Management?

What Are the key features of Reward Gateway for Communication Management?

What is Reward Gateway?

Reward Gateway is an all-in-one Employee Engagement Platform that helps to support people every day. It creates a streamlined and centralized employee experience customized for each organization empowering HR to choose the right combination of engagement tools from market-leading reward and recognition solutions to communications, surveys, well-being and employee discounts to meet the needs of the people and their company.

It provides a customized platform helping the employer brand stand out with flexible layouts and a centralized hub and creates an engagement strategy that delivers results with real-time information on how people are using the employee engagement platform.

Its features include a customized reward and recognition program that helps everyone. Employee communications platform to keep people connected. Employee engagement to turn insights into action. Unbeatable employee discounts to save people money and so on.

What is Reward Gateway used for?

Reward Gateway is a Employee Experience Management Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Engaging And Following Up, Loyalty Management and Sales Incentive Management .

What are the top features of Reward Gateway?

Gamification, Rewards and Feedback surveys are some of the top features of Reward Gateway.

Who uses Reward Gateway?

Reward Gateway is used by Food & Beverages, Information Technology And Services and Consumer Goods among other industries.

What are Reward Gateway alternatives?

WORKTANGO, Sense, Spidergap and WorkBright are popular alternatives for Reward Gateway.

Where is Reward Gateway located?

Reward Gateway is headquartered at 141 Tremont St, Boston, Massachusetts 02111, US.

11 buyers and buying teams have used Cuspera to assess how well Reward Gateway solved their Employee Experience Management needs. Cuspera uses 2536 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Experience Management needs.

CUSTOMERS	TESTIMONIALS
Anna-Lisa DeVoil HR Manager JCB Group	Uses the content and communication power of the employee engagement hub to achieve 100% engagement on its platform within seven months. Increased motivation also led to JCB Group winning four industry awards. Testimonial By Anna-Lisa DeVoil
Bill Sammis CEO CRVI	The platform’s name is a direct reflection of the organization’s vision and symbolizes its journey towards creating a more engaged, connected and collaborative workforce. It’s on the platform that employees can find important internal communications and company updates from key stakeholders – inclu...ding blogs Testimonial By Bill Sammis
Torsten Becht Executive Manager Suncorp	We had to engage with the people who were really invested in those individual programs, and show them that we wanted to bring everything together without losing what was working really well. Testimonial By Torsten Becht

CUSTOMERS	TESTIMONIALS
Anna-Lisa DeVoil HR Manager JCB Group	Uses the content and communication power of the employee engagement hub to achieve 100% engagement on its platform within seven months. Increased motivation also led to JCB Group winning four industry awards. Testimonial By Anna-Lisa DeVoil
Bill Sammis CEO CRVI	The platform’s name is a direct reflection of the organization’s vision and symbolizes its journey towards creating a more engaged, connected and collaborative workforce. It’s on the platform that employees can find important internal communications and company updates from key stakeholders – inclu...ding blogs Testimonial By Bill Sammis
Torsten Becht Executive Manager Suncorp	We had to engage with the people who were really invested in those individual programs, and show them that we wanted to bring everything together without losing what was working really well. Testimonial By Torsten Becht

Peers used Reward Gateway for engaging and following up and loyalty management

Reward Gateway Competitors

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Reward Gateway Features

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FEATURE	RATINGS AND REVIEWS
Analytics	4.67/5 ★ Read Reviews (56)
Custom Reports	4.41/5 ★ Read Reviews (208)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.67/5 ★ Read Reviews (56)
Custom Reports	4.41/5 ★ Read Reviews (208)

Software Failure Risk Guidance

for Reward Gateway

Overall Risk Meter

Low Medium High

Top Failure Risks for Reward Gateway

Reward Gateway. News

Reward Gateway. Profile

Company Name

Reward Gateway.

Company Website

https://www.rewardgateway.com

HQ Location

141 Tremont St, Boston, Massachusetts 02111, US

Employees

251-500

Social

Financials

PRIVATE