QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro's surveys go beyond the simple freebies that proliferate the web. Superficial data has no value to advertisers, and only QuestionPro was able to give us advanced research tools, like conjoint. TURF and GAP analysis, to help us deliver in...sightful reports to our clients. We spent considerable time trying to find a great online survey tool and we found it in QuestionPro. We found that QuestionPro offered the broadest range of features for the best price. I am a loyal customer and I highly recommend QuestionPro." - Andy Liu

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

What makes QuestionPro Survey ideal for Feedback Survey?

How can QuestionPro Survey optimize your Market Research Workflow?

How does QuestionPro Survey address your Customer Engagement Management Challenges?

How can QuestionPro Survey enhance your Collect Reviews & Rating process?

How can QuestionPro Survey optimize your Gather Business Intelligence Workflow?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Andy Liu

CEO

BuddyTV.com
QuestionPro's surveys go beyond the simple freebies that proliferate the web. Superficial data has no value to advertisers, and only QuestionPro was able to give us advanced research tools, like conjoint. TURF and GAP analysis, to help us deliver insightful reports to our clients. We spent consider...able time trying to find a great online survey tool and we found it in QuestionPro. We found that QuestionPro offered the broadest range of features for the best price. I am a loyal customer and I highly recommend QuestionPro.

Testimonial By Andy Liu
QuestionPro Survey testimonial

Andrea Roofe

PhD Candidate

Florida International University
I've been administering questionnaires online as part of my research activities in my PhD studies, since 2006. I am exceedingly pleased with the ease of use of QuestionPro's user-friendly interface, and their high quality customer service. The pilot survey for my dissertation is rather long, and I'...d like to give the respondents the opportunity to Save and Continue the survey at a later date. I know that will improve my response rate. I evaluated the same service on SurveyMonkey to which I also have access, and compared it to that of QuestionPro. QuestionPro's approach is far easier to work with, especially if the questionnaire is being sent to a group mailing list. A big thumbs up, from a busy student!

Testimonial By Andrea Roofe
QuestionPro Survey testimonial

Donald G. Hackmann

Associate Professor and Interim Head (Department of Educational Organization and Leadership)

University of Illinois
QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget.

Testimonial By Donald G. Hackmann
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Andy Liu

CEO

BuddyTV.com
QuestionPro's surveys go beyond the simple freebies that proliferate the web. Superficial data has no value to advertisers, and only QuestionPro was able to give us advanced research tools, like conjoint. TURF and GAP analysis, to help us deliver insightful reports to our clients. We spent consider...able time trying to find a great online survey tool and we found it in QuestionPro. We found that QuestionPro offered the broadest range of features for the best price. I am a loyal customer and I highly recommend QuestionPro.

Testimonial By Andy Liu
QuestionPro Survey testimonial

Andrea Roofe

PhD Candidate

Florida International University
I've been administering questionnaires online as part of my research activities in my PhD studies, since 2006. I am exceedingly pleased with the ease of use of QuestionPro's user-friendly interface, and their high quality customer service. The pilot survey for my dissertation is rather long, and I'...d like to give the respondents the opportunity to Save and Continue the survey at a later date. I know that will improve my response rate. I evaluated the same service on SurveyMonkey to which I also have access, and compared it to that of QuestionPro. QuestionPro's approach is far easier to work with, especially if the questionnaire is being sent to a group mailing list. A big thumbs up, from a busy student!

Testimonial By Andrea Roofe
QuestionPro Survey testimonial

Donald G. Hackmann

Associate Professor and Interim Head (Department of Educational Organization and Leadership)

University of Illinois
QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget.

Testimonial By Donald G. Hackmann

Case Studies

Financial Services

CASE STUDY U.S. Bancorp

QuestionPro survey software helped U.S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple way to measure satisfaction and participation. They cho...se QuestionPro for its hosted solution and easy setup. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction and service perception.

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Education

CASE STUDY Muscat University

QuestionPro helped Muscat University improve student experience with better course evaluations. The university faced low response rates and slow, manual processes. QuestionPro made surveys easy to us...e and increased response rates. The platform gave better data accuracy and strong analytics. Muscat University used these insights to improve curriculum and student satisfaction. The evaluation process became faster and more efficient.

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Human Resources

CASE STUDY Adecco Group

QuestionPro helped Adecco Group run global HR surveys. Adecco used QuestionPro to reach over 400,000 clients and employees in 15 languages. The platform made it easy to segment audiences and collect ...feedback. Adecco identified strengths, weaknesses, and brand position. They now run surveys twice a year to improve service and retention.

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Entertainment

CASE STUDY Dubai Parks and Resorts

QuestionPro helped Dubai Parks and Resorts bring their customer research in-house. The company faced high costs and data security issues with outsourced research. Using QuestionPro, they reduced rese...arch costs by 75%. Survey responses increased by up to 7%. They achieved 100% data protection and improved reporting. This led to a 33% increase in customer visits in nine months.

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Human Resources

CASE STUDY CareerBuilder (Personified division)

QuestionPro helped CareerBuilder launch the Applicant Experience Survey. This tool surveys job applicants after they interact with recruiting ads and again after interviews. The system tracks feedbac...k in real time and gives companies insights into their hiring process. CareerBuilder saw 1.7 million completed surveys and a 75% increase in intelligence revenue. Over 3,500 companies now use these insights in 10 countries and multiple languages.

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Information Technology and Services

CASE STUDY Digital Hands

QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce.com. Digital Hands wanted to send follow-up surveys after support calls and get real-time alerts for low satis...faction scores. Using QuestionPro's Salesforce integration, they automated survey delivery and created custom alerts. Management now has a dashboard to track satisfaction scores for each support rep. The solution made it easy and affordable to monitor customer feedback and improve service quality.

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Video

The online survey software for efficient research

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Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Product

Share Dashboards with Custom Groups in QuestionPro EX Portal

QuestionPro has introduced a new feature in its Employee Experience Platform called Custom Groups Dashboard Sharing. This enhancement allows users to share dashboards with specific employee groups based on attributes like department, location, and role, improving data governance and user experience. The feature aims to provide targeted access to insights, enhancing data security and streamlining administration.

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Product

QuestionPro Launches Partnerships Ecosystem to Transform Research ...

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform uniting research, consulting, and AI partners to enhance research capabilities. This ecosystem offers faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It aims to foster collaboration and is available worldwide, with special offers for early adopters.

Read more →
Product

QuestionPro Launches Partnerships Ecosystem to Transform Research Industry

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform integrating research, consulting, and AI partners to enhance research capabilities. This ecosystem aims to provide faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It is now available worldwide, with special offers for early adopters.

Read more →
Product

Build smarter, faster surveys with QuestionPro AI document import

QuestionPro has introduced a new AI-powered document import feature that streamlines survey creation. Users can upload documents like PDFs, Word, or Excel files, and the AI will automatically identify questions, apply logic, and structure the survey. This feature aims to reduce manual effort, enhance consistency, and speed up the survey-building process, making it ideal for research teams and agencies.

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QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Company Website

https://www.questionpro.com/

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE