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QuestionPro Survey: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: QuestionPro Survey
Brand: QuestionPro Survey
Rating: 4.34 (4229 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4229)

Free Online Community Software Platform | QuestionPro

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QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

Collect Reviews & Rating
Gather Business Intelligence
Customer Success Management
Social Media Analytics
Communication Management
Collaboration
Contact List Management

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Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

Measure Employee Experience
Assess Risk Exposure

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QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro has provided us with an excellent online survey platform to complete our research. It offers unique question designs that allow us to collect information in sophisticated ways. The functionality of the survey platform also permits the us...e of advanced branching and logic, which has been very effective for us in tailoring surveys to individual respondents. Overall, QuestionPro has been a very practical tool for facilitating our research." - Elliot Martin

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

Research
Education
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

What Are the key features of QuestionPro Survey for Feedback Survey?

QuestionPro allows users to create surveys with various question types, including drop-down menus, Net Promoter Score (NPS), and multiple choice questions. The platform also offers comprehensive reporting capabilities to track customer satisfaction and provides a simple interface to manage survey creation and distribution. Limitations include recruiting and the inability to create a pool of potential recipients.

"...My organization used this platfrom to create surveys like User satisfaction surveys, surveys to know how we can improve our services by conducting user suggestion surveys...." Peer review by Archna S., Special Correspondent

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What solutions does QuestionPro Survey provide for Market Research?

The platform provides comprehensive tools to conduct various market research projects. Basic features essential for market research are readily available. The platform's effectiveness relies on the validity of the survey data.

"...I am doing market research for a Master's degree and I have found the program and the staff very helpful...." Peer review from Consumer Goods

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What Are the key features of QuestionPro Survey for Customer Engagement Management?

Why is QuestionPro Survey the best choice for Collect Reviews & Rating?

What Are the key features of QuestionPro Survey for Gather Business Intelligence?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Elliot Martin PhD Assistant Research Engineer UC Berkeley	QuestionPro has provided us with an excellent online survey platform to complete our research. It offers unique question designs that allow us to collect information in sophisticated ways. The functionality of the survey platform also permits the use of advanced branching and logic, which has been ...very effective for us in tailoring surveys to individual respondents. Overall, QuestionPro has been a very practical tool for facilitating our research. Testimonial By Elliot Martin
Dr. Josef K ster Team leader customer segmentation, customer foresight and innovation studies BMW	The flexible and responsive project management meets our requirements for the short-term nature and speed of studies to a high degree. The quality and proactivity of the project support as well as the speed in the implementation of the reporting also meets the highest demands. Testimonial By Dr. Josef K ster
Nino Ninov Director of Market Research & Analysis Fairfield Language Technologies	I have used QuestionPro extensively for the last two years doing research first for the Marine Corps and now for Fairfield Language Technologies. The best thing about QuestionPro is that I can do almost anything I could possibly want to do with my surveys: from basic but vital things like having th...e right questionnaire format to creating reports, tracking response, inserting more sophisticated analytical tools like conjoint, etc. QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job. They are also constantly innovating adding new capabilities and expanding their services. QuestionPro is definitely a very good value for the money. Testimonial By Nino Ninov

CUSTOMERS	TESTIMONIALS
Elliot Martin PhD Assistant Research Engineer UC Berkeley	QuestionPro has provided us with an excellent online survey platform to complete our research. It offers unique question designs that allow us to collect information in sophisticated ways. The functionality of the survey platform also permits the use of advanced branching and logic, which has been ...very effective for us in tailoring surveys to individual respondents. Overall, QuestionPro has been a very practical tool for facilitating our research. Testimonial By Elliot Martin
Dr. Josef K ster Team leader customer segmentation, customer foresight and innovation studies BMW	The flexible and responsive project management meets our requirements for the short-term nature and speed of studies to a high degree. The quality and proactivity of the project support as well as the speed in the implementation of the reporting also meets the highest demands. Testimonial By Dr. Josef K ster
Nino Ninov Director of Market Research & Analysis Fairfield Language Technologies	I have used QuestionPro extensively for the last two years doing research first for the Marine Corps and now for Fairfield Language Technologies. The best thing about QuestionPro is that I can do almost anything I could possibly want to do with my surveys: from basic but vital things like having th...e right questionnaire format to creating reports, tracking response, inserting more sophisticated analytical tools like conjoint, etc. QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job. They are also constantly innovating adding new capabilities and expanding their services. QuestionPro is definitely a very good value for the money. Testimonial By Nino Ninov

More QuestionPro Survey Customer Stories...

The online survey software for efficient research

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .