Nimble CRM: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Nimble CRM
Brand: Nimble CRM
Rating: 4.45 (13253 reviews)

4.45 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(13253)

Product and Vendor News

Nimble CRM Introduces Lead Engagement Automation to Drive Company-Wide Growth - Business Wire 17/09/2024

Customer stories

Nimble CRM helped Nave Strategies solve missed follow-ups and disorganization. J.L. Nave used Nimble's custom fields, activities, and workflows to track client conversations and manage tasks. The Microsoft 365 integration made scheduling easier. Segment searching and personalized outreach improved client engagement. Nimble freed up time and helped Nave focus on business growth in arts and cultural consulting.
Nimble CRM helped Oliva Advisory improve contact management and team communication. The recruiting agency used workflows, custom fields, and interaction histories to centralize data and track engagement. Assigning owners to contacts made it easier to manage relationships and monitor team progress. The solution reduced effort and improved efficiency in recruitment processes. Oliva Advisory now delivers a more consistent and personalized client experience.
Nimble CRM helps Shana Pennington-Baird manage her voice over business. She uses it to track auditions, follow-ups, and tasks. The platform's workflows and reminders keep her organized and focused on her goals. Customizable contact records and tagging features help her nurture relationships and manage projects. Nimble streamlines her workflow, increases job opportunities, and ensures she gets paid on time.
Nimble helped headhuntr.io organize millions of candidate profiles and sales contacts. The company switched from spreadsheets and email to Nimble CRM for better contact management. Nimble's integration with Office 365 and social media made it easy to enrich profiles and automate sales tasks. The sales team doubled in six months after using Nimble. Group messaging and automated tracking improved outreach and sales effectiveness.
Nimble CRM helps Semrush organize and manage influencer marketing. Before Nimble, Semrush struggled to track conversations and profiles of influencers. Nimble lets their team filter, segment, and manage contacts in one place. The team uses features like segmentation, saved filters, custom fields, and Nimble Prospector. This makes it easy to qualify influencers and plan campaigns. Nimble helps Semrush save time and work better together across global teams.
Nimble helped Virtual Events Group organize over 25,000 contacts from LinkedIn, Facebook, Twitter, and consulting roles. Robin Raskin used Nimble to centralize and tag contacts, making it easy to find and group people by industry or event. Tagging and note-taking features let her personalize outreach and remember key details. Nimble streamlined her network, improved efficiency, and made contact management simple.

Product Business Settings

Nimble CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer Software industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Live Chat

Sales Engagement

Lead Generation

Help Desk

Nimble CRM Product Overview

Nimble addresses the challenge of managing extensive business relationships efficiently by integrating social CRM capabilities. It streamlines contact management and engagement across platforms, ensuring that interactions are organized and easily accessible from any digital touchpoint, including email and the web. This results in reduced prospecting and lead generation time, enhancing productivity for both individuals and business teams. Nimble also supports scalable email marketing strategies, facilitating growth through improved customer engagement. Recognized as a G2 Crowd Market Leader, Nimble’s user-friendly interface and top-rated features make it an ideal CRM solution for small businesses aiming to maintain strong relationships and drive company growth.

How satisfied the customers are with Nimble CRM use-cases

Reviews

"Thanks to Nimble, we now have all of our notes and deals in one place and easily accessible by anyone in the company. We don’t have to go through eight thousand different spreadsheets to find what we are looking for." - Lauren Turow

"The Nimble and Microsoft 365 (formerly known as Office 365) pairing saves us time and money, which is very important to me. We are a fast-growing small business and a lean startup, so anything I can do to save the time on inputting data and focus mo...re on selling is a big win for the company." - Brooke B. Sellas

Nimble CRM Customer Insights, Testimonials and Case Studies

What benefits does Nimble CRM offer for Contact List Management?

Nimble CRM facilitates effective contact management by integrating contacts, their social profiles, communications, and actions in a unified platform. The system provides a dashboard for reviewing contact history and includes features like syncing with LinkedIn and Outlook, enriching contact data from social profiles, and tracking social activity. However, the user interface may present challenges for efficiently managing large lists of contacts.

"...It automates email campaigns like a pro and never have to worry about managing the contacts...." Peer review by John T., Project Manager, Pharmaceuticals

Read Reviews

How can Nimble CRM optimize your Engagement Management Workflow?

Nimble provides tools for managing customer engagement through social media integration, automated reminders based on user-defined criteria, and group messaging features. The system also offers analytics to track engagement levels. The system lacks robust follow-up features for group messaging.

"...Now I can follow the important people on social media and engage them where they are already talking...." Peer review by Charlene K., Internet

Read Reviews

How efficiently Does Nimble CRM manage your Communication Management?

The platform facilitates communication management through features such as email tracking, social media integration, and group messaging. It enables personalized communication to segmented lists. A limitation of the platform is the restriction on group messaging size.

"...Also amazing that when you send an email on Gmail, it gets automatically logged...." Peer review by Jordan G, Sales Team Leader , Sports

Read Reviews

What benefits does Nimble CRM offer for Social Media Management?

Nimble enables social media management through features that allow users to import contacts from social media accounts, track contact activity, and engage with them directly. Users can manage their social media accounts from within the CRM and communicate with contacts in real-time. The platform integrates with several social media platforms, but its reporting and analytics capabilities are limited.

"...It integrates very well with the tools that I currently use such as Gmail and my social media accounts including LinkedIn, Twitter, Facebook, and Google+...." Peer review by Christopher K., Management Consulting

Read Reviews

What solutions does Nimble CRM provide for Relationship Management?

Nimble streamlines relationship management by centralizing client data, facilitating contact management, and enabling data-driven analytics. Nimble simplifies the process of managing relationships through a user-friendly interface, providing notifications and facilitating information retrieval. Nimble lacks database functionality, which may limit its usefulness for certain businesses.

"...I can easily manage the customer relationships which is very essential for the small business..." Peer review by Edward C, Senior Social Media Manager, Marketing and Advertising

Read Reviews

What is Nimble CRM?

Nimble CRM is a Salesforce automation and customer relationship management (CRM) solution designed for Office 365 and G Suite Teams. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity on platforms like LinkedIn.

In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to keep track of mentions, follow or engage with contacts, and even track celebrating milestones like birthdays. The tool also offers email widgets that allows users to view contextual detail on contacts’ Nimble profiles from outside the system.

The platform provides a comprehensive view of to-dos, key deals and engagement opportunities. It uses “Rules Engine” to learn from user behavior and prioritize social signals to predict most relevant contacts and opportunities.

What is Nimble CRM used for?

Nimble CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Nimble CRM?

Personalization, Recording and Widgets are some of the top features of Nimble CRM.

Who uses Nimble CRM?

Nimble CRM is used by Marketing And Advertising, Information Technology And Services and Computer Software among other industries.

What are Nimble CRM alternatives?

Medallia Concierge, Tawk.To, Hubspot Sales Hub and InStream are popular alternatives for Nimble CRM.

Where is Nimble CRM located?

Nimble CRM is headquartered at 3122 Santa Monica Boulevard Santa Monica, CA 90404.

38 buyers and buying teams have used Cuspera to assess how well Nimble CRM solved their Social CRM needs. Cuspera uses 13253 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

CUSTOMERS	TESTIMONIALS
Lauren Turow Head of Growth Operations Lately	Thanks to Nimble, we now have all of our notes and deals in one place and easily accessible by anyone in the company. We don’t have to go through eight thousand different spreadsheets to find what we are looking for. Testimonial By Lauren Turow
Brooke B. Sellas CEO B Squared Media	The Nimble and Microsoft 365 (formerly known as Office 365) pairing saves us time and money, which is very important to me. We are a fast-growing small business and a lean startup, so anything I can do to save the time on inputting data and focus more on selling is a big win for the company. Testimonial By Brooke B. Sellas
Rosalyn Arntzen CEO Amaxra	Companies are looking for a trusted adviser to direct them on how to work more effectively, get visibility into their business and ensure all their tools are connected. We can do that for our customers with Nimble and they see the value very quickly. Testimonial By Rosalyn Arntzen

CUSTOMERS	TESTIMONIALS
Lauren Turow Head of Growth Operations Lately	Thanks to Nimble, we now have all of our notes and deals in one place and easily accessible by anyone in the company. We don’t have to go through eight thousand different spreadsheets to find what we are looking for. Testimonial By Lauren Turow
Brooke B. Sellas CEO B Squared Media	The Nimble and Microsoft 365 (formerly known as Office 365) pairing saves us time and money, which is very important to me. We are a fast-growing small business and a lean startup, so anything I can do to save the time on inputting data and focus more on selling is a big win for the company. Testimonial By Brooke B. Sellas
Rosalyn Arntzen CEO Amaxra	Companies are looking for a trusted adviser to direct them on how to work more effectively, get visibility into their business and ensure all their tools are connected. We can do that for our customers with Nimble and they see the value very quickly. Testimonial By Rosalyn Arntzen