Medallia Concierge Overview
This is a summary of the comprehensive capabilities and benefits of Medallia Concierge based on over 946 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Medallia Concierge, TextUs, Heymarket, Trumpia, Avochato, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Medallia Concierge is right for your needs? Our Cuspera AI engine can evaluate how Medallia Concierge fits your specific business needs, industry, and context. Get your personalized assessment report today.
Medallia Concierge supports business activities such as:
- Engagement Management
- Communication Management
- Contact List Management
- Workflow Management
- Social Media Analytics
Medallia Concierge can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve Digital And Social Presence, Enhance Customer Relationships, etc. It can help manage these activities if you use Phone Calls and Text SMS for these needs. As a solution, Medallia Concierge's capabilities include Personalization, Alerts: Popups & Notifications, Templates, etc.
Medallia Concierge was founded in 2001. Hospitality Vertical is its biggest customer base.
Reviews
"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences. " - Hugh M
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Medallia Concierge.
Use Cases
Peers recommend Engagement Management , Communication Management , Contact List Management , as the business use cases that they have been most satisfied while using Medallia Concierge.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls and Text SMS |
4.93/5 ★ |
"...With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter...." Peer review by Nathaly Ortega |
| engaging and following up |
4.91/5 ★ |
"...From there, automated and manual communications can engage and nurture candidates until they are hired or ready to explore employment opportunities. ..." Candidate Text Messaging Software for Staffing Agencies |
| Communication Management |
4.84/5 ★ |
"...Send personal messages on birthdays and other notable events. ..." Member Text Messaging Software for Gyms and Fitness Centers |
| sending & publishing communications |
4.61/5 ★ |
"...It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails. . ...." Peer review by Kayce P., Senior Project Analyst, Hospital & Health Care |
| tracking & monitoring communications |
4.04/5 ★ |
"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences." https://www.medallia.com/customers/3m-case-study/ |
| Contact List Management |
4.83/5 ★ |
"...PROOF OF CUSTOMER CONTACT FOR REPAIR AUTHORIZATION...." Peer review by CHARLES P., ASSISTANT SERVICE MANAGER, Automotive |
| creating contact list |
3.35/5 ★ |
"...Convert more of your leads into paying customers through mobile nurtures targeted to specific contact attributes captured. ..." Hotel and Hospitality Guest Text Messaging Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls and Text SMS |
4.93/5 ★ |
"...With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter...." Peer review by Nathaly Ortega |
|
| engaging and following up |
4.93/5 ★ |
| Communication Management |
4.84/5 ★ |
"...Send personal messages on birthdays and other notable events. ..." Member Text Messaging Software for Gyms and Fitness Centers |
|
| sending & publishing communications |
4.84/5 ★ |
| tracking & monitoring communications |
4.84/5 ★ |
| Contact List Management |
4.83/5 ★ |
"...PROOF OF CUSTOMER CONTACT FOR REPAIR AUTHORIZATION...." Peer review by CHARLES P., ASSISTANT SERVICE MANAGER, Automotive |
|
| creating contact list |
4.83/5 ★ |
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 946 insights from peers and experts to help you assess how these Medallia Concierge use cases fit your SMS Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
|
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
|
|
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Hugh M Senior Director 3M |
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
Zurich |
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
|
7-Eleven |
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
Frequently Asked Questions(FAQ)
for Medallia Concierge
What is Medallia Concierge used for?
What are the top features of Medallia Concierge?
Who uses Medallia Concierge?
What are Medallia Concierge alternatives?
Where is Medallia Concierge located?
Popular Business Setting
for Medallia Concierge
Top Industries
- Hospitality
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Medallia Concierge to Acquire customers and Increase sales & revenue
Medallia Concierge Alternatives
Peer and Expert Opinion on Features
for Medallia Concierge
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (77) |
| Alerts: popups & Notifications | Read Reviews (47) |
| Templates | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (77) |
| Alerts: popups & Notifications | Read Reviews (47) |
| Templates | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Medallia Concierge
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (25) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (25) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (172) |
| Phone Support | Read Reviews (35) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (172) |
| Phone Support | Read Reviews (35) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Medallia Concierge
Overall Risk Meter
Top Failure Risks for Medallia Concierge
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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