Medallia Concierge Overview
Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.
Use Cases
Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.
Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.
Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.
Reviews
"When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months." - Zurich
Peer review evidence (same sources as the product rating summary)
"...Zingle is a company & software that allows businesses to engage, support and respond to customers in the new mobile messaging era...." Peer review from Featured Customers
"...Use filters and tags to group contacts and instantly send relevant messages or promotions to multiple contacts at once. ..." Grow Your Business Through Marketing Promotions via Text Messaging
"...The ease of contacting our customers and the analytics. ...." Peer review by Jeanie L., Bookkeeper, Government Administration
Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Concierge
Top Industries
- Hospitality
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Medallia Concierge Customer wins, Customer success stories, Case studies
How efficiently Does Medallia Concierge manage your Engagement Management?
How can Medallia Concierge optimize your Communication Management Workflow?
How can Medallia Concierge optimize your Contact List Management Workflow?
How does Medallia Concierge facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
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Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
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We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zurich |
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
|
7-Eleven |
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
|
Hugh M Senior Director 3M |
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass
Frequently Asked Questions(FAQ)
for Medallia Concierge
What is Medallia Concierge used for?
What are the top features of Medallia Concierge?
Who uses Medallia Concierge?
What are Medallia Concierge alternatives?
Where is Medallia Concierge located?
Peers used Medallia Concierge for engagement management and communication management
Medallia Concierge Competitors
Medallia Concierge Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Medallia Concierge
Overall Risk Meter
Top Failure Risks for Medallia Concierge
Medallia Inc News
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Medallia is set to be acquired by Thoma Bravo in a deal valued at $6.4 billion. This acquisition highlights Thoma Bravo's strategic investment in Medallia's customer experience management solutions.
Thoma Bravo's $5.1B Medallia wipeout deepens software, private credit ...
Thoma Bravo is set to hand over Medallia, a customer experience software firm, to its lenders, erasing $5.1 billion in equity. This restructuring highlights stress in the private credit and software sectors. Medallia's debt, held by creditors like Blackstone and KKR, has been significantly marked down. The move reflects broader challenges in software investments, despite Thoma Bravo CEO's optimism about niche SaaS opportunities.
Thoma Bravo handover Medallia to its creditors - Liquid Lounge
Thoma Bravo is negotiating to transfer control of Medallia to creditors due to financial difficulties and a heavy debt burden, potentially eliminating $5.1 billion in investor equity.
Exclusive-Thoma Bravo nears agreement to turn software firm Medallia ...
Thoma Bravo is close to transferring Medallia to its creditors, concluding restructuring talks. This move will eliminate $5.1 billion in equity for Thoma Bravo, who acquired Medallia for $6.4 billion in 2021. Medallia faces challenges with $3 billion in debt and declining valuations amid AI concerns. The firm's new leadership is working on a turnaround plan.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
What makes Medallia Concierge ideal for Social Media Analytics?