Medallia Concierge Overview
Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.
Use Cases
Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.
Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.
Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.
Reviews
"Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates." - 7-Eleven
Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Concierge
Top Industries
- Hospitality
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Medallia Concierge Customer wins, Customer success stories, Case studies
How does Medallia Concierge address your Engagement Management Challenges?
How efficiently Does Medallia Concierge manage your Communication Management?
How does Medallia Concierge address your Contact List Management Challenges?
How does Medallia Concierge facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
|
|
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
|
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
7-Eleven |
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
|
Hugh M Senior Director 3M |
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
Zurich |
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
Read more →Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire
Read more →3M - Manufacturing
Read more →ADP
Read more →ADP - Information Technology And Services
Read more →Windstream - Telecommunications
Read more →Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass
Frequently Asked Questions(FAQ)
for Medallia Concierge
What is Medallia Concierge used for?
What are the top features of Medallia Concierge?
Who uses Medallia Concierge?
What are Medallia Concierge alternatives?
Where is Medallia Concierge located?
Peers used Medallia Concierge for engagement management and communication management
Medallia Concierge Competitors
Medallia Concierge Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Medallia Concierge
Overall Risk Meter
Top Failure Risks for Medallia Concierge
Medallia Inc News
Medallia Upgrade Adds Real-Time "Frontline" Data
Medallia has upgraded its platform with new AI capabilities aimed at enhancing customer and employee experiences. The update includes Intelligent Summaries for Text Analytics, Mobile Scorecard Notifications, expanded Spanish language support, and Root Cause Assist on Mobile Scorecards. These features deliver real-time insights to frontline workers, enabling faster, smarter decision-making and significant efficiency gains.
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -
Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.
Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals
Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback through Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.
Volkswagen Group UK announces updated CX partnership with Medallia and ...
Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-time customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
Why is Medallia Concierge the best choice for Social Media Analytics?