Medallia Concierge Overview

Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.

Use Cases

Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.

Other use cases:

  • Workflow Management
  • Social Media Analytics
  • Rating And Review Management
  • Customer Feedback Management
  • Conversion Management
  • Collaboration
  • Digital Signature
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.

Other priorities:

  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
  • Improve Brand Engagement
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.

Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.

Reviews

"When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months." - Zurich

Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Concierge

Top Industries

  • Hospitality
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Medallia Concierge Customer wins, Customer success stories, Case studies

How efficiently Does Medallia Concierge manage your Engagement Management?

How efficiently Does Medallia Concierge manage your Communication Management?

What solutions does Medallia Concierge provide for Contact List Management?

How can Medallia Concierge enhance your Workflow Management process?

How can Medallia Concierge enhance your Social Media Analytics process?

11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

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ADP - Human Resources - Very Large

Medallia helped ADP get a single view of customer feedback across 9 business units. ADP used data-driven insights and text analytics to understand customer needs in 20 languages. Over 60,000 employee...s serve more than 1 million customers worldwide. The program led to better customer retention and process improvements. Leadership support and analytics drove measurable results in customer experience management.

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Holiday Inn Club Vacations - Hospitality - Large

Medallia helped Holiday Inn Club Vacations reopen 29 resorts after COVID-19 closures. The company used Medallia solutions to gather fast, actionable guest feedback. This led to a 16-point increase in... NPS and a 41% rise in customer satisfaction. Medallia user engagement also grew by 21%. Guest input guided safe, confident reopening steps during uncertain times.

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Sam’s Club - Retail

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Zurich Insurance - Insurance - Very Large

Medallia helped Zurich Insurance boost customer loyalty and retention in the insurance sector. Promoters now spend 27% more on premiums and are 5 times less likely to leave within a year. Zurich saw ...a 20-point NPS increase after improving the renewal process. Medallia's unified platform, real-time feedback, and text analytics empowered Zurich to act quickly and close the loop with unhappy customers. The solution enabled tailored insights and compliance across global markets.

Read on →

Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass

Video Thumbnail

Frequently Asked Questions(FAQ)

for Medallia Concierge

What is Medallia Concierge used for?

Medallia Concierge is a SMS Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Contact List Management .

What are the top features of Medallia Concierge?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Medallia Concierge.

Who uses Medallia Concierge?

Medallia Concierge is used by Hospitality, Information Technology And Services and Non-Profit Organization Management among other industries.

What are Medallia Concierge alternatives?

Slicktext, TextUs, Attentive and DialMyCalls are popular alternatives for Medallia Concierge.

Where is Medallia Concierge located?

Medallia Concierge is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Concierge for engagement management and communication management

Medallia Concierge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for Medallia Concierge

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Concierge

Medallia Inc News

Awards

Medallia Named Leader in 2026 Gartner VoC Platforms

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms, marking its fifth consecutive year in this position. The company was acknowledged for its Completeness of Vision and Ability to Execute, highlighting its advanced AI capabilities in the Medallia Experience Cloud. New features like Intelligent Summaries and Smart Topic Builder enhance customer experience insights.

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Awards

Medallia Named a Leader in the 2026 Gartner Magic QuadrantTM for Voice ...

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer. This recognition highlights Medallia's strong capabilities and leadership in customer experience management.

Read more →
Product

Medallia Releases 2026 State of Customer Experience Report: 66% of ...

Medallia released its 2026 State of Customer Experience Report, highlighting a gap between brand perceptions and consumer realities. While 66% of CX practitioners see improvement, only 17% of consumers agree. The report emphasizes the need for actionable insights and AI integration to enhance customer experience. It also notes the importance of human interaction in complex scenarios and the shift towards holistic, signal-based strategies.

Read more →
Product

Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree

Medallia released its 2026 State of Customer Experience Report, highlighting a gap between brand perceptions and consumer realities in customer experience (CX). While 66% of brands believe CX is improving, only 17% of consumers agree. The report emphasizes the need for actionable insights and the growing role of AI in CX, with 81% of practitioners setting measurable AI goals. The report also notes a shift towards holistic signal-based strategies and the importance of human engagement alongside AI.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F