Medallia Concierge Overview
Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.
Use Cases
Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.
Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.
Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences." - Hugh M
Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Concierge
Top Industries
- Hospitality
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Medallia Concierge Use Cases
How efficiently Does Medallia Concierge manage your Engagement Management?
What makes Medallia Concierge ideal for Communication Management?
What solutions does Medallia Concierge provide for Contact List Management?
What benefits does Medallia Concierge offer for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
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Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
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When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Hugh M Senior Director 3M |
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
7-Eleven |
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
|
Zurich |
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
Case Studies
CASE STUDY Sunrise
CASE STUDY Mercedes Benz
CASE STUDY Vitality
CASE STUDY Windstream
CASE STUDY Rent-A-Center
CASE STUDY Sam’s Club
Video
Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass
Frequently Asked Questions(FAQ)
for Medallia Concierge
What is Medallia Concierge used for?
What are the top features of Medallia Concierge?
Who uses Medallia Concierge?
What are Medallia Concierge alternatives?
Where is Medallia Concierge located?
Peers used Medallia Concierge for engagement management and communication management
Medallia Concierge Competitors
Medallia Concierge Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Medallia Concierge
Overall Risk Meter
Top Failure Risks for Medallia Concierge
Medallia Inc News
Medallia Announces Jagrit Malhotra as New Chief Revenue Officer
Medallia appoints Jagrit Malhotra as Chief Revenue Officer to lead global sales and drive enterprise growth. Malhotra brings extensive experience from Clarabridge and Qualtrics, enhancing Medallia's focus on experience-led transformation with its AI-driven platform.
City Cruises Teams up with Medallia to Deliver a ... - Morningstar
Medallia has partnered with City Cruises to enhance digital customer experiences by capturing real-time feedback and insights. This collaboration aims to streamline digital touchpoints, improve customer satisfaction, and drive revenue growth for City Cruises. Medallia's platform will help City Cruises identify friction points, track user satisfaction, and refine customer interaction strategies.
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Medallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.
Medallia Expands with New East Coast Headquarters - MarTech Cube
Medallia has opened a new East Coast headquarters, expanding its presence to better serve clients in the region. This move supports Medallias growth in experience management software and strengthens its position in the digital marketing and customer engagement sectors.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
What Are the key features of Medallia Concierge for Social Media Analytics?