Medallia Concierge Overview
Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.
Use Cases
Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.
Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.
Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences." - Hugh M
Peer review evidence (same sources as the product rating summary)
"...Zingle is a company & software that allows businesses to engage, support and respond to customers in the new mobile messaging era...." Peer review from Featured Customers
"...power most of the 6 million messages that Zingle manages each month. ..." Design Customer Experiences with Business Text Messaging
"...Easy to use to contact customers to confirm appointments and to schedule dates...." Peer review by Jonathon Vitek
Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Concierge
Top Industries
- Hospitality
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Medallia Concierge Customer wins, Customer success stories, Case studies
How does Medallia Concierge address your Engagement Management Challenges?
How can Medallia Concierge enhance your Communication Management process?
How does Medallia Concierge facilitate Contact List Management?
How does Medallia Concierge address your Workflow Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
|
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
|
|
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Hugh M Senior Director 3M |
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M |
|
Zurich |
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich |
|
7-Eleven |
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven |
Blackstone - Private Equity - Very Large
Medallia Just Became the Most Expensive Lesson in Private Credit
Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass
Frequently Asked Questions (FAQ)
What buyers ask before choosing Medallia Concierge
What is Medallia Concierge used for?
What are the top features of Medallia Concierge?
Who uses Medallia Concierge?
What are Medallia Concierge alternatives?
Where is Medallia Concierge located?
Peers used Medallia Concierge for engagement management and communication management
Medallia Concierge Competitors
Medallia Concierge Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Medallia Concierge
Overall Risk Meter
Top Failure Risks for Medallia Concierge
Medallia Inc News
Blackstone-led lenders take control of Medallia, Thoma Bravo loses ...
Medallia is transitioning ownership from Thoma Bravo to a group of lenders led by Blackstone, Apollo, and FS KKR Capital. This recapitalization involves $150 million in new capital and eliminates Thoma Bravo's $5 billion equity stake. The move aims to accelerate Medallia's AI-led product development and maintain its market position in customer experience software.
Medallia taken over by Blackstone-led creditor group
Blackstone, leading a creditor group, has acquired Medallia, a provider of customer experience management software. This acquisition is part of a debt restructuring deal, positioning Blackstone to leverage Medallia's technology in its portfolio.
Medallia Announces Milestone Agreement with Group Led by Blackstone ...
Medallia has entered a recapitalization agreement with Blackstone, Apollo, and FS KKR Capital Corp to transition ownership and strengthen its financial position. The transaction provides $150 million in new capital to support Medallia's $500 million commitment to AI-driven innovation and customer-focused product investment, enhancing its platform capabilities and market leadership.
Medallia taken over by private credit lender group led by Blackstone
Medallia has been acquired by a group of private credit lenders led by Blackstone, Apollo, and FS KKR Capital Corp. The recapitalization deal reduces Medallia's debt and injects $150 million in new capital. This move supports Medallia's $500 million commitment to innovation and AI transformation.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
What solutions does Medallia Concierge provide for Social Media Analytics?