Real-World Case Studies and Customer Success Stories with LINK Mobility

IDKIDS used LINK's voice messaging to boost customer loyalty. The team sent pre-recorded messages by real store staff to customer... voicemails. These messages felt local and personal, unlike SMS or email. A/B tests showed higher conversion rates and ROI than SMS. Customers appreciated the human touch and often called stores back. IDKIDS plans to automate more voice touchpoints across the customer journey.
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Gamm vert used LINK Mobility's RCS campaigns to boost catalog engagement. The brand wanted a more interactive way to promote... seasonal catalogs and drive store traffic. RCS messages featured branded images, interactive catalogs, and tappable buttons. The campaign achieved a 16% engagement rate and 4x higher click rates than SMS. Gamm vert saw an 80% average read rate and adopted RCS for future promotions.
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Gautier used LINK Mobility's RCS campaigns to boost store visits. The company wanted to send more engaging messages than traditional... SMS could offer. LINK helped Gautier use rich visuals, tappable buttons, and personalized content in their mobile campaigns. The first campaign promoted a VAT-free event, and a second focused on general store traffic. Gautier saw a 33% RCS compatibility rate and a 2.04% engagement rate. Positive feedback led Gautier to expand RCS use for future campaigns.
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Boulanger used LINK's RCS messaging to boost customer engagement during peak retail periods. The company replaced traditional SMS with interactive,... rich media campaigns. This led to a 17% response rate during Black Friday and reduced unsubscribe rates. Personalized messages and interactive buttons helped drive qualified online traffic. Boulanger plans to expand RCS use with new formats like video and carousels.
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La Grande Récré used LINK’s RCS platform to boost holiday shopping engagement. The campaign featured rich media, clickable product links,... and personalized messages. Customers received branded, interactive content in their native SMS app. The results were strong: an 88% response rate and a 14% click-through rate. La Grande Récré saw higher store and digital traffic, plus strong ROI from the campaign.
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METRO Germany replaced its WhatsApp-based service with RCS messaging from LINK Mobility. The new METRO Chat channel lets customers get... offers and promotions in their default messaging app. The rollout finished in just weeks and now reaches nearly all smartphone users. METRO saw higher open and conversion rates compared to email. The solution is secure, branded, and does not require any app installs.
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MAIF used LINK Mobility's RCS messaging to improve customer engagement. The insurer achieved an 85% open rate and a 25x... higher interaction rate compared to email. Consent collection rose to 56%, 100 times higher than email. Member satisfaction reached 80% or more, with ratings of at least 4 out of 5. RCS enabled MAIF to deliver targeted, conversational communications, making interactions more personal and transparent.
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GMF used LINK Mobility's RCS messaging to reach over 34,000 prospects. The campaign delivered a 7x higher engagement rate than... Rich SMS. GMF achieved a 92% deliverability rate and a 75% open rate. Interactive message flows and real-time analytics improved lead generation. The results set a new standard for GMF’s customer engagement.
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MAAF used LINK Mobility's RCS platform to reach over 150,000 customers in France. The campaign achieved an 89% open rate... and 31% engagement. MAAF used interactive messaging for appointment prompts and satisfaction surveys. The RCS solution enabled two-way conversations and branded experiences. MAAF improved customer profiling and plans to expand RCS use within the Covéa group.
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Storebrand used LINK Mobility’s mobile invoice solution to make payments faster and easier for customers. Customers now get invoices by... SMS and can pay instantly with a few taps. This new process removed the need for logins or manual entry. Storebrand saw fewer missed payments and higher customer satisfaction. The solution fits Storebrand’s digital and customer-focused strategy.
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Bris used LINK Mobility’s RCS messaging to boost donor engagement. They ran two interactive campaigns with images, buttons, and real-time... analytics. RCS links saw a 26% click rate, compared to 15% for SMS. 44% of RCS clicks led to donations, and RCS recipients gave higher average amounts. SMS fallback ensured all donors could be reached. Bris now sees RCS as key for future donor outreach.
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Oxfam used LINK’s WhatsApp integration to speed up digital donations. Donors now give in under 5 minutes by uploading a... coupon photo in chat. The new process increased conversion rates and made giving easier for less tech-savvy users. Automation improved internal efficiency and donor satisfaction. The WhatsApp channel kept a human touch with instant support when needed.
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LINK’s platform helped Out of Office automate member messaging and boost conversions. The integration with their Community App enabled real-time... data sync and reduced manual admin. Out of Office improved segmentation and delivered more personalized campaigns. They saw higher engagement and conversions than with Mailchimp. A hands-on workshop with LINK’s team gave them a clear strategy and better results.
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Diller used LINK’s SMS and marketing automation platform to boost customer loyalty. They integrated LINK APIs with their loyalty program... engine for automated, personalized outreach. Retailers using Diller’s solution sent timely, relevant messages, increasing repeat purchases and engagement. The automation saved time and improved campaign ROI. Small and mid-sized retailers gained access to advanced marketing tools without extra manual work.
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La Roche-Posay used LINK’s RCS chat to improve customer engagement. The brand wanted more interactive and personal skin advice journeys.... They replaced static SMS with RCS, using chatbots, images, and interactive buttons. The campaign reached over 70% of users, 15 times more visible than SMS. Engagement tripled compared to SMS. Customers got tailored product suggestions and advice through a branded, multimedia experience.
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Peggy Sage used LINK Mobility’s RCS platform to modernize customer communication. The brand wanted to boost engagement and drive more... traffic to stores and its website. LINK’s RCS enabled interactive, branded messages with images, videos, and CTA buttons. Peggy Sage saw higher engagement, more store visits, and increased online traffic. The solution also improved brand perception and customer relationships.
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Lowell used LINK’s SMS-based mobile invoice system to speed up payments. Payment time dropped from 18 days to just 45... minutes. Over one-third of customers now pay by SMS. 90% of payments under NOK 5,000 are made through Vipps. The solution improved cash flow and made payments easier for customers. Lowell also saw better user satisfaction and higher operational efficiency.
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Zulka used LINK Mobility’s WhatsApp Business API chatbot to automate its sales process. The chatbot cut order completion time from... 3 hours to 5 minutes. Zulka saw a 300% increase in order volume and a 159% rise in overall sales. Repeat purchases grew by 200%. Customer satisfaction improved with faster, more personal service.
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DHL Express used LINK Mobility's RCS messaging to improve delivery alerts in Germany. Customers now get secure, branded, and interactive... messages. These alerts include real-time tracking and delivery options. Verified sender identity and encryption boost trust and safety. DHL saw better engagement and stronger brand recognition. The solution works directly in Android’s native inbox.
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LINK Mobility helped Heisenbug cut messaging costs by enabling direct SMS integration. Heisenbug improved communication speed and reliability for both... employees and hotel guests. The solution was easy to implement and supported high-volume messaging from their HR and hospitality platforms. Heisenbug gained more control, faster support, and scalable technology for international growth. The partnership ensures secure, GDPR-compliant, and efficient customer messaging.
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Equasens used LINK's RCS messaging to improve communication with pharmacies. Traditional channels were not engaging enough. LINK enabled Equasens to... send branded, interactive messages and surveys. The first RCS campaigns had high open and read rates. Equasens quickly gathered valuable feedback and built trust with pharmacy partners. The solution is scalable for future campaigns like webinar invites.
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Hygglo used LINK Mobility’s SMS Gateway to speed up rental communications. Before, users missed booking requests and reminders sent by... email or app. With SMS, Hygglo cut average response time to 14 minutes. The platform now sends instant alerts, reminders, and confirmations. This improved trust and made transactions smoother for renters and lenders. Hygglo has partnered with LINK Mobility for over four years.
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Belman used LINK Mobility’s MyLINK MarketingPlatform to improve marketing automation and segmentation. They needed a GDPR-compliant solution based in the... EU to protect data rights and support future growth. The platform let them automate campaigns, manage segmented databases, and track results in real time. Belman gained greater control, efficiency, and confidence in their marketing processes. They now have a scalable, secure system that supports their long-term goals.
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Forte Digital used LINK's mobile messaging tools to help clients run targeted SMS campaigns and marketing automation. Many e-commerce retailers... struggled to connect customer journeys before. With LINK, Forte Digital enabled richer, more direct messaging and smart segmentation. The partnership improved marketing ROI and allowed for higher personalization in customer journeys. A Black Week campaign with Christiania Belysning set a new benchmark for digital engagement.
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Teva used WhatsApp and AI to help patients get clear drug information. Many people found printed medication leaflets confusing. Teva... launched Medi, an AI assistant on WhatsApp, to answer questions about medicine. Patients can type or send a photo to get instant, simple answers. This made it easier to use medicine safely and reduced mistakes. Teva now helps more people understand their treatments.
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Paris Basketball used LINK Mobility’s RCS messaging to promote its Christmas Game. The club sent 3,931 personalized, interactive invitations to... fans. The campaign boosted booking conversions and filled seats for the event. Fans enjoyed a festive, family-friendly VIP experience. Paris Basketball strengthened its image as a modern, community-focused club.
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