Retail Case Studies and Customer Success Stories with LINK Mobility
Christiania Belysning
- Retail
- Medium
Norway
Christiania Belysning used LINK's RCS messaging for Black Week. They wanted to boost engagement and conversions beyond traditional SMS. The... campaign used branded visuals, videos, and interactive buttons in messages. Customers saw higher engagement and click-through rates. The RCS format improved brand recall and trust. Christiania Belysning stood out during a busy retail period.
IDKIDS used LINK Mobility’s voice messaging to boost customer engagement. They replaced SMS with personalized voice messages recorded by store... staff. This made communication feel local and authentic. A/B tests showed higher conversion rates and better ROI than SMS. Customers appreciated the human touch and often called stores back. IDKIDS plans to automate more voice touchpoints for VIP clients.
La Grande Récré used LINK Mobility’s RCS platform to boost engagement with its Christmas catalog. The campaign delivered an 88%... response rate and a 14% click rate. Rich visuals and interactive messages made shopping easier and more fun for families. The solution helped drive more traffic to stores and digital channels. La Grande Récré saw high ROI and plans to expand RCS use in 2024.
LINK Mobility's RCS messaging helped Gamm vert boost catalog engagement. The campaign achieved a 16% click-through rate, four times higher... than SMS. Gamm vert saw an 80% average read rate for RCS messages. Nearly half of recipients received the rich media version. The results led Gamm vert to make RCS a main channel for future promotions and loyalty campaigns.
Christiania Belysning used LINK Mobility to launch Norway’s first RCS retail campaign during Black Week. They wanted more customer engagement... and higher conversion rates than SMS could offer. The campaign used rich messaging with images, videos, and interactive buttons. This approach increased brand visibility and customer clicks. The RCS pilot outperformed standard SMS in engagement and conversion potential.
Boulanger used LINK's RCS messaging to boost customer engagement. During Black Friday, they achieved a 17% response rate. The new... channel reduced opt-out rates and increased customer retention. RCS enabled interactive, multimedia campaigns that drove more qualified online traffic. Boulanger now plans to expand RCS use with video and carousel formats.
Boulanger used LINK's RCS messaging to improve customer engagement during peak retail periods. The company replaced traditional SMS with interactive,... rich media messages. This led to a 17% response rate during Black Friday and reduced unsubscribe rates. Personalized campaigns increased relevance and loyalty. Boulanger plans to expand RCS use with new formats like video and carousels.
Boulanger used LINK Mobility's RCS messaging to boost customer engagement. During Black Friday, they achieved a 17% response rate, higher... than industry averages. RCS campaigns reduced opt-out rates and increased message relevance. Interactive and personalized messages drove better loyalty and web traffic. Boulanger plans to expand RCS use with new formats and targeting strategies.
Christiania Belysning used LINK Mobility and Forte Optimize to run an RCS pilot during Black Week and the holiday season. The goal was... to compare RCS with traditional SMS for customer engagement. RCS messages included images, product carousels, and interactive buttons. The pilot showed higher engagement, better click rates, and improved customer satisfaction. Christiania Belysning gained valuable insights into using RCS for marketing and customer communication.
Gamm vert used LINK Mobility's RCS messaging to boost engagement for seasonal campaigns. They wanted a more visual and interactive... way to share product catalogs, moving beyond traditional SMS. The RCS campaign included images, interactive catalogs, and call-to-action buttons. Results showed an 80% average read rate and a 4x higher click rate compared to SMS. Engagement reached 16%, and RCS became their main campaign channel for 2024.
Christiania Belysning used LINK Mobility's RCS messaging for Black Week. They wanted to boost engagement and conversions beyond traditional SMS.... The campaign used branded visuals, videos, and interactive buttons in messages. Customers saw higher engagement and click-through rates. The RCS format improved brand recall and trust. Results showed better conversion potential than standard SMS.
METRO Germany replaced WhatsApp with RCS-powered METRO Chat for customer messaging. LINK Mobility helped launch the new channel in just... weeks, integrating it with METRO's CRM. METRO now sends visual offers and campaigns directly to customers' messaging apps, with no extra downloads. The switch led to higher open and conversion rates than email. METRO Chat now reaches nearly all smartphone users in Germany.
La Grande Récré used LINK Mobility's RCS messaging to promote its Christmas catalog. The campaign included rich media, personalized messages,... and direct purchase links. LINK Mobility enabled fast deployment and guided the team through the new channel. The campaign achieved an 88% response rate and a 14% click-through rate. La Grande Récré plans to use RCS more often after these strong results.
Galeries Lafayette used LINK Mobility's RCS channel to improve customer engagement. The retailer tested RCS messaging to deliver interactive catalogs,... product recommendations, and booking options. Customers received more personalized and engaging communications. Early results showed higher engagement rates and increased satisfaction. This move supports Galeries Lafayette's digital transformation and omnichannel strategy.
La Grande Récré used LINK’s RCS platform to boost holiday campaign results. The retailer sent rich media messages with toy... promos, catalog links, and personalized offers. The campaign achieved an 88% response rate and a 14% click-through rate. Customers enjoyed a more interactive shopping experience. La Grande Récré saw strong ROI and plans to expand RCS use.
IDKIDS used LINK voice messaging to boost customer loyalty. They replaced SMS with employee-recorded voice messages for store events and... sales. Customers felt the messages were more personal and authentic. A/B tests showed higher conversion rates and ROI than SMS. The approach led to more store call-backs and plans for more automated voice campaigns.
LINK Mobility's RCS messaging helped Gamm vert boost catalog engagement. The campaign achieved a 16.39% engagement rate and 4x higher... click rates than SMS. 44% of recipients received the rich RCS version. The average read rate reached 80%. Gamm vert now plans to use RCS for more promotions and loyalty campaigns.
La Grande Récré used LINK's RCS platform to boost holiday campaign results. The retailer sent rich media toy ads with... clickable links and personalized messages. The campaign achieved an 88% response rate and a 14% click-through rate. Customers enjoyed a more interactive shopping experience. La Grande Récré saw strong ROI and plans to expand RCS use.
Consumer Goods Case Studies and Customer Success Stories with LINK Mobility
Zulka
- Consumer Goods
- Large
Monterrey, Mexico
Zulka used LINK Mobility's WhatsApp Business API to automate its order process. The company replaced manual WhatsApp orders with a... chatbot that collects customer info and manages payments. Order handling time dropped from 3 hours to 5 minutes. Zulka saw a 159% increase in total sales and a 300% rise in order volume. Repeat purchases grew by 200% and customer satisfaction improved.
Peggy Sage used LINK Mobility's RCS messaging to boost customer engagement. The brand wanted to move beyond SMS and offer... richer, interactive messages. LINK Mobility helped launch campaigns with multimedia content and branded sender profiles. Peggy Sage saw more customer interaction and higher traffic to stores and their website. The solution improved brand perception and customer relationships.
Gautier used LINK Mobility's RCS messaging to boost store visits. The company wanted more engaging, visual messages than SMS could... offer. LINK's RCS campaigns included rich images, interactive buttons, and personalized content. The first campaign promoted a tax-free event, and a second drove general store traffic. Gautier saw a 33% RCS compatibility rate and a 2.04% engagement rate. Positive feedback led Gautier to expand RCS use for future retail campaigns.
La Roche-Posay (L'Oréal)
- Consumer Goods
- Very Large
Paris, France
La Roche-Posay, a L'Oréal brand, used LINK Mobility's RCS chat to boost skincare engagement. The campaign guided users through a... personalized skincare quiz and offered tailored product advice. RCS achieved a 70% exposure rate, 15 times higher visibility than SMS, and tripled user interaction. The interactive experience included branded visuals, GIFs, and CTA buttons. The results showed RCS as a powerful tool for customer engagement and CRM.
La Roche-Posay used LINK's RCS solution to improve customer engagement. Traditional SMS felt impersonal and limited. With RCS, they launched... a chatbot-driven campaign for personalized skincare advice. The campaign used images, GIFs, and interactive buttons. RCS achieved a 70% exposure rate and 3x higher engagement than SMS. Product navigation became easier for customers.
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate sales. Order processing time dropped from 3 hours to 5... minutes. Order volume grew by 300%. Total sales increased by 159%. Repeat purchases rose by 200%. Customers got faster, more personal service through WhatsApp.
Peggy Sage used LINK Mobility's RCS platform to modernize customer communication. The brand wanted to boost engagement and drive more... traffic to stores and online. RCS campaigns delivered rich, interactive messages with images, videos, and CTA buttons. Peggy Sage saw higher customer engagement and improved brand perception. The solution also increased both in-store and online traffic.
Zulka used LINK Mobility’s WhatsApp Business API chatbot to automate its sales process. Order completion time dropped from 3 hours... to 5 minutes. Zulka saw a 300% increase in order volume and a 159% rise in overall sales. Repeat purchases grew by 200%. The chatbot integrated payment, shipping, and live agent handover, improving customer satisfaction and operational efficiency.
Peggy Sage used LINK Mobility’s RCS messaging to modernize customer communication. The brand wanted to boost engagement and drive more... traffic to stores and its website. LINK’s RCS platform enabled rich, interactive messages with images, videos, and CTA buttons. Peggy Sage saw higher engagement, more store visits, and improved online traffic. The solution also enhanced brand perception and customer relationships.
La Roche-Posay used LINK’s RCS chat to boost engagement by 3x over SMS. The brand wanted more interactive and personal... skin consultations. LINK’s RCS campaign guided users with a chatbot, images, and tailored advice. The campaign reached over 70% of users, 15x more than SMS. Customers got product suggestions and professional tips in a seamless, branded experience.
Gautier used LINK’s RCS campaigns to boost store visits. The company wanted to send more engaging messages than SMS could... offer. LINK helped Gautier use rich visuals, tappable buttons, and personalized content in their campaigns. The first campaign promoted a VAT-free event and reached a 33% RCS compatibility rate. Gautier saw a 2.04% engagement rate and positive feedback on the visuals. Gautier plans to expand RCS use for future retail promotions.
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate sales. The chatbot cut order completion time by 98%, from... 3 hours to 5 minutes. Zulka saw a 300% increase in order volume and a 159% rise in total sales. Repeat purchases grew by 200%. Customer satisfaction improved with faster, more personal service.
Financial Services Case Studies and Customer Success Stories with LINK Mobility
Storebrand
- Financial Services
- Large
Oslo, Norway
Storebrand used LINK Mobility's mobile invoice solution to speed up customer payments. Customers now get SMS invoices with a secure... link and can pay instantly with one click. This new process removed the need for logins or manual forms. Storebrand saw fewer late payments and less payment abandonment. The solution improved customer satisfaction and fit Storebrand's digital strategy.
Lowell used LINK's mobile invoice solution to speed up payments. They reduced the average payment time from 18 days to... just 45 minutes. Over one third of customers now pay by SMS. 90% of payments under 5,000 NOK are made through Vipps. The process is easier for all users, including those with disabilities. Lowell improved cash flow and customer satisfaction with this digital payment method.
Storebrand used LINK Mobility's mobile invoice solution to simplify payments for their customers. Traditional invoices caused delays and missed payments.... With SMS-based mobile invoices, customers pay quickly using their phones. The process is easy, secure, and does not require manual entry. Storebrand saw fewer late payments and improved customer satisfaction. The solution fits their digital strategy and supports better cash flow.
Lowell used LINK Mobility's mobile invoice solution to improve payment collection. They integrated SMS billing with Nets, making it easier... for customers to pay outstanding invoices. Payment time dropped from 18 days to just 45 minutes. Over a third of customers now pay via SMS, and 90% of payments under 5,000 NOK use Vipps. The solution improved cash flow and customer satisfaction.
Storebrand used LINK Mobility's SMS mobile invoice to make bill payments faster and easier for customers. Before, customers struggled with... long KID numbers and manual steps, leading to late or missed payments. With the new solution, customers get an SMS with a secure link, letting them pay instantly by Vipps or card. This reduced unpaid invoices and made the payment process smooth. Storebrand saw higher customer satisfaction and fewer payment delays.
Lowell used LINK's SMS-based mobile invoice solution to cut payment time from 18 days to just 45 minutes. Over one third... of Lowell's customers now pay digitally via SMS instead of paper invoices. 90% of payments under 5,000 kroner are made through Vipps MobilePay. The solution lets customers pay anytime, anywhere, with no need for app downloads or manual entry. Lowell saw improved cash flow, higher customer satisfaction, and better accessibility for all users.
Storebrand used LINK Mobility’s mobile invoice via SMS to make payments faster and easier for customers. Before, invoices were slow... and often forgotten. Now, customers get a secure SMS with a link to pay instantly using Vipps or card. The process is simple, with no logins or forms. Storebrand saw fewer payment delays and reduced fall-off rates. Customer satisfaction improved with a clear, branded user experience.
Lowell used LINK’s SMS-based mobile invoice system to cut payment time from 18 days to just 45 minutes. Over one-third of... Lowell’s customers now pay digitally via SMS. 90% of payments under NOK 5,000 are made through Vipps. The solution improved cash flow, increased customer satisfaction, and made payments easier for all users. Real-time confirmation and multiple payment options boosted trust and compliance.
Storebrand used LINK Mobility's SMS mobile invoice solution to make bill payments faster and easier for customers. Before, traditional invoices... led to delays and missed payments. With the new SMS solution, customers get a secure link, see their invoice details, and pay instantly with just a few taps. This reduced payment delays and drop-off rates. Storebrand also saw better customer satisfaction and a smoother payment experience.
Heisenbug
- Information Technology And Services
- Small
Oslo, Norway
Heisenbug used LINK Mobility's SMS Gateway to send fast, reliable, and cost-effective messages. They needed to lower costs and improve... control over communication. LINK Mobility provided a direct integration, removing third-party dependencies. This made message delivery quicker and more dependable. Heisenbug now manages customer and employee communication across platforms, improving workflows and timely updates. The solution supports their growth and ensures secure, scalable messaging.
Heisenbug
- Information Technology And Services
- Small
Oslo, Norway
Heisenbug used LINK Mobility’s MyLINK SMS API to send fast, reliable, and cost-effective SMS messages. They integrated the solution into... their HR and hotel communication platforms. This direct integration cut messaging costs and improved control over communications. Employees and hotel guests now get timely updates, like check-in details. Heisenbug scaled messaging across Europe with secure, GDPR-compliant technology. The setup was quick, with clear documentation and easy integration.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital partnered with LINK to boost omnichannel marketing automation for its clients. They integrated MyLINK MarketingPlatform and SMS APIs... to deliver targeted campaigns and real-time engagement. This enabled advanced segmentation and large-scale personalization, especially for retail and e-commerce. A pilot RCS campaign with Christiania Belysning set a new standard for digital engagement. Forte Digital improved marketing ROI and customer journeys using LINK’s messaging tools.
Equasens
- Information Technology And Services
- Large
Villers-lès-Nancy, France
Equasens used LINK Mobility’s RCS campaigns to improve communication with pharmacies and healthcare partners. Traditional channels failed to engage users,... so Equasens needed a more interactive and reliable solution. LINK’s platform enabled verified, interactive messages and easy-to-launch satisfaction surveys. The first campaigns saw high open and read rates, building trust and collecting valuable feedback. Equasens now plans to expand RCS use to webinars and event promotions.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK's communication solutions to improve customer journeys. They integrated RCS, SMS, and marketing automation for more personal... and scalable messaging. This helped their clients in retail and ecommerce reach customers with targeted, automated campaigns. The partnership enabled rich messaging and better engagement, shown by a successful RCS pilot with Christiania Belysning. Forte Digital saw stronger omnichannel capacity and improved ROI from richer, more direct communication.
Equasens
- Information Technology And Services
- Large
France
Equasens used LINK Mobility's RCS platform to improve communication with pharmacies and healthcare providers. Traditional feedback channels had low engagement.... With RCS, Equasens sent interactive surveys and branded messages. The first campaigns saw high open and read rates. Equasens gained valuable customer insights and increased trust. The solution is scalable for future campaigns.
CarWatch
- Information Technology And Services
- Small
Oslo, Norway
CarWatch used MyLINK Connect from LINK Mobility to improve customer surveys for car dealers and workshops. They wanted to move... away from static email surveys to more interactive and engaging SMS-based surveys. The chatbot solution enabled two-way communication, dynamic questions, and real-time feedback. CarWatch saw a much higher response rate and richer feedback from customers. The implementation was fast and the support team was helpful throughout the process.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK’s messaging tools to boost omnichannel marketing for its clients. The firm integrated SMS APIs and marketing... automation into client strategies. This enabled targeted campaigns and smart segmentation for personalization. Clients saw improved ROI and richer customer journeys. A Black Week campaign with Christiania Belysning set new engagement benchmarks. Forte Digital now delivers scalable, real-time mobile communication across Europe.
Equasens
- Information Technology And Services
- Large
France
Equasens used LINK's RCS campaigns to improve communication with pharmacies. The company replaced outdated feedback methods with interactive, branded messages.... RCS enabled higher open and read rates and better customer insights. The LINK platform made setup easy and scalable. Equasens now plans to use RCS for more campaigns, like webinar invites.
Events Services Case Studies and Customer Success Stories with LINK Mobility
Out of Office
- Events Services
- Small
Stockholm, Sweden
Out of Office used LINK’s MarketingPlatform to automate email and SMS marketing. The company integrated the platform with its app,... saving time and boosting engagement. Out of Office saw more conversions and higher member interaction than with Mailchimp. Real-time data sync and dynamic content improved segmentation and reduced manual work. A hands-on workshop with LINK helped the team create smarter, more targeted campaigns.
Comicon Puerto Rico used MyLINK Connect to support over 50,000 fans at their event. The ConBot chatbot handled thousands of... attendee questions on WhatsApp, Telegram, and Messenger. 47% of interactions came through Telegram. The bot gave real-time answers, maps, and schedules, reducing staff workload. Fans reported better access and faster help during the event.
Comic Con Puerto Rico used LINK's chatbot solution to help fans get answers fast during their large event. The chatbot, ConBot,... worked on WhatsApp, Telegram, and Messenger. It answered thousands of questions in real time, reducing the load on the support team. Wait times dropped and visitor satisfaction went up. 47% of users chose Telegram to interact with the bot.
Comicon Puerto Rico used LINK Mobility’s ConBot chatbot to support over 50,000 fans during their event. The chatbot handled thousands... of queries across Telegram, WhatsApp, and Messenger. 47% of interactions came through Telegram. Fans got real-time answers and downloadable event info. The support team focused on urgent needs while the bot managed basic questions. Attendee satisfaction improved and queues were shorter.
LINK MarketingPlatform helped Out of Office boost member engagement and conversions. The company automated member messages and improved segmentation. Integration... with their app saved time and reduced manual work. Out of Office now sends more targeted, dynamic SMS and email campaigns. The team gained a clear strategy after a hands-on workshop. They saw higher engagement and better results than with Mailchimp.
Comic-Con Puerto Rico used LINK Mobility's WhatsApp Business API and a chatbot called Con-Bot to help thousands of event attendees. The chatbot answered... questions about tickets, guests, and schedules before and during the event. QR codes at the venue made it easy for people to get help fast. Staff spent less time on simple questions and more on complex tasks. Attendee satisfaction went up, and Comic-Con plans to use this solution for future events.
LINK’s MarketingPlatform helped Out of Office automate member messaging and boost conversions. The Nordic event brand integrated LINK with its... app, enabling real-time data sync and reducing manual admin. Automated flows and dynamic content improved engagement and targeting. Out of Office saw higher conversions and more impactful campaigns than with Mailchimp. A hands-on workshop with LINK’s team provided strategic insights and a clear roadmap.
Comicon Puerto Rico used LINK’s chatbot to support over 50,000 fans during their event. The chatbot, ConBot, handled thousands of... queries across Telegram, Messenger, and WhatsApp. 47% of interactions came through Telegram. Fans got real-time answers, maps, and schedules without waiting in line. The support team focused on urgent needs while the bot managed routine questions. Attendee satisfaction improved and support queues got shorter.
Insurance Case Studies and Customer Success Stories with LINK Mobility
MAIF
- Insurance
- Large
Niort, France
MAIF used LINK Mobility's RCS messaging to improve customer communication. They achieved an 85% open rate and a 25x increase... in interactions compared to email. Satisfaction scores reached over 80%, with members rating the channel at least 4 out of 5. RCS helped MAIF collect consent 100 times more effectively than email. The solution made communication more personal, transparent, and aligned with MAIF's values.
MAAF Assurances used LINK Mobility’s RCS platform to reach over 150,000 customers in France. Traditional SMS was not engaging enough,... so MAAF wanted a more interactive way to connect. The RCS campaign included branded messages, appointment reminders, and satisfaction surveys. The campaign achieved an 89% open rate and improved customer profiling. MAAF saw strong internal interest for wider rollout within the group.
GMF used LINK Mobility's RCS messaging to boost engagement 7x over enriched SMS. The campaign targeted over 34,000 insurance prospects... in France. GMF sent interactive quotes and product info directly to users' native messaging apps. The campaign achieved a 92% deliverability rate and 75% open rate. Real-time analytics helped GMF track performance and improve lead generation.
MAIF used LINK Mobility's RCS messaging to improve customer engagement. The company achieved an 85% open rate and over 80%... customer satisfaction. RCS campaigns drove 25 times more interaction than email. MAIF simplified consent management and enabled direct, personal communication. The solution helped MAIF build trust and deliver a better customer experience.
MAAF Assurances used LINK Mobility's RCS platform to reach over 150,000 customers. They wanted to boost engagement and make customer... interactions easier. Traditional SMS did not offer enough brand presence or feedback options. With RCS, MAAF sent interactive, branded messages and enabled two-way conversations. The campaign achieved an 89% open rate and 31% interaction rate. MAAF also improved customer profiling and saw strong internal interest for wider use.
MAAF Assurances used LINK Mobility's RCS platform to reach over 150,000 customers. Traditional SMS did not create enough engagement or... brand experience. With interactive RCS campaigns, MAAF enabled two-way communication and visual messages. The campaign achieved an 89% open rate and 31% customer engagement. MAAF gained better data quality and valuable customer insights.
MAAF Assurances used LINK Mobility’s RCS platform to reach over 150,000 customers. The campaign achieved an 89% open rate and... 31% brand exposure. MAAF used interactive messaging for appointment prompts and satisfaction surveys. The solution enabled two-way conversations and improved customer profiling. MAAF saw strong internal interest for wider adoption within its group.
GMF used LINK Mobility's RCS campaigns to reach over 34,000 prospects. The insurer wanted more interactive and visual messaging than... traditional SMS. RCS enabled conversational flows, product sheets, and real-time analytics. GMF saw a 7x higher engagement rate than Rich SMS, with a 92% deliverability rate and 75% open rate. The campaign set a new standard for customer engagement and lead generation.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK Mobility's WhatsApp integration to improve its donation process. Before, donors sent vouchers by mail or email, which... was slow. Now, donors scan a QR code and upload their voucher in WhatsApp. The process takes less than 5 minutes. Oxfam saw higher conversion rates and happier donors. The new system is easier for both donors and staff.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK's WhatsApp integration to speed up digital donations. The old process was slow and used mail or email.... Now, donors scan a QR code and donate in under 5 minutes using WhatsApp. The new system increased digital conversion rates and donor satisfaction. Automation also made internal processing easier and more efficient.
Bris
- Non Profit Organization Management
- Medium
Stockholm, Sweden
Bris used LINK Mobility's RCS messaging to boost donor engagement. Two campaigns reached 35,000 and 61,000 recipients, with 26% able... to receive RCS. RCS drove an 11% higher click-through rate than SMS. 44% of RCS clickers donated, and average gift size was higher via RCS. Bris valued real-time stats and SMS fallback to reach all donors.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK's WhatsApp integration to speed up digital donations. The new process lets donors give in under 5 minutes... by uploading a coupon photo in WhatsApp. This change increased conversion rates and made giving easier for less tech-savvy users. Oxfam also improved donor satisfaction and streamlined internal operations with automation. The solution kept a human touch by connecting users to agents when needed.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK’s WhatsApp integration to speed up digital donations. The new process lets donors give in under 5 minutes... by uploading a coupon photo in WhatsApp. This change led to higher conversion rates and improved donor satisfaction. Automation reduced internal workload and made giving easier for everyone. The solution also helped less tech-savvy donors access digital giving.
Diller used LINK's MyLINK MarketingPlatform to automate SMS and email campaigns for retailers. The integration enabled personalized, real-time communication based... on loyalty data. Retailers saw higher customer retention and more repeat purchases. Campaigns performed better with less manual work. Small and medium retailers accessed advanced automation tools usually reserved for large companies. The solution improved loyalty program results and saved time for users.
Diller used LINK's Marketing Automation platform to boost customer loyalty for retail and e-commerce brands. Many retailers struggled to retain... customers and increase purchase frequency. Diller integrated LINK's APIs to automate loyalty programs and send targeted SMS and email campaigns. The solution enabled personalized offers and AI-driven analytics. As a result, Diller saw higher customer engagement, more repeat purchases, and improved campaign ROI.
Diller used LINK Mobility's MyLINK Marketing Platform to boost customer loyalty for retail and ecommerce brands. They automated SMS and... email campaigns based on loyalty data and customer behavior. The integration enabled personalized offers and AI-driven insights, improving campaign results. Retailers using Diller saw higher engagement and loyalty with less manual work. Small and medium businesses gained access to advanced marketing tools, helping them compete with larger companies.
Diller used LINK’s SMS and marketing automation platform to help retailers boost customer loyalty. The integration enabled automated, personalised SMS... and email campaigns based on loyalty data. Retailers saw higher retention rates and more repeat purchases. Campaigns became easier to run, saving time and improving ROI. Small and mid-sized retailers gained access to advanced automation tools.
Sports Case Studies and Customer Success Stories with LINK Mobility
Paris Basketball
- Sports
- Small
Paris, France
Paris Basketball used LINK Mobility's RCS messaging to boost excitement for their Christmas game. They sent 3,931 personalized invitations with... interactive features to fans. The campaign made it easy for fans to book VIP spots right from their phones. Paris Basketball saw strong engagement and more VIP reservations. The club strengthened its image as a family-focused, modern sports brand.
Paris Basketball used LINK Mobility's RCS to boost fan engagement for their Christmas game. The club sent 3,931 personalized, interactive... invitations to targeted fans. The campaign used rich media and direct booking through messages. This led to strong engagement and high booking conversion. Paris Basketball strengthened its image as a family-focused, modern sports brand.
Paris Basketball used LINK Mobility’s RCS to boost attendance at their Christmas Game. The club sent 3,931 personalized, interactive invitations... to fans. The campaign used rich media and reply buttons to drive bookings. Fans could book VIP experiences directly from the message. The campaign increased engagement and filled seats for the event. Paris Basketball strengthened its image as a family-friendly, modern club.
Paris Basketball used LINK Mobility's RCS to send 3,931 personalized invitations for their Christmas game. The campaign featured interactive messages,... rich media, and direct booking links. Fans received engaging, festive invitations that boosted excitement and bookings. The club saw strong engagement and improved its image as a family-friendly, entertainment-first brand. LINK's platform enabled easy performance tracking and analytics.
Pharmaceuticals Case Studies and Customer Success Stories with LINK Mobility
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used LINK Mobility to launch Medi, an AI-powered WhatsApp assistant. Patients can now get instant, clear medication information... 24/7. Medi simplifies complex drug instructions and reduces the risk of misuse. The chatbot learns from real patient questions to improve over time. Teva strengthened its digital health leadership and made medication guidance safer and more accessible.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients understand medication instructions. Many patients found printed leaflets confusing, leading to... misuse and side effects. Teva launched Medi, an AI-powered WhatsApp assistant, to give clear, instant answers about dosage, side effects, and usage. Patients can send medicine names or photos and get simple, 24/7 help. This reduced the risk of mistakes and made medical information easier to access.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients get clear drug information. Many patients found printed leaflets confusing and... risky. Teva launched Medi, a WhatsApp assistant, to give instant, easy-to-understand answers about medicines. Patients can type or send a photo to get help any time. This tool reduced misuse and made care safer. Teva now leads in digital healthcare communication.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients get clear medicine information. Many patients found printed instructions confusing. Teva... launched Medi, an AI-powered WhatsApp assistant, with LINK Mobility. Patients can ask questions or send medicine photos to get simple, fast answers. Medi gives 24/7 help, reduces misuse, and makes medicine safer. Teva now leads in digital health communication.
Automotive Case Studies and Customer Success Stories with LINK Mobility
CarWatch
- Automotive
- Small
Norway
CarWatch used LINK’s MyLINK Connect to upgrade their customer surveys. They switched from static surveys to real-time SMS conversations. This... led to a significant increase in response rates. Dealerships got faster, richer feedback and could act on insights quickly. CarWatch gained more actionable data to improve service quality. The new system made feedback easy and engaging for customers.
CarWatch used MyLINK Connect and SMS from LINK Mobility to improve customer feedback. They replaced static surveys with real-time, two-way... SMS conversations. Customers responded faster and more often. CarWatch gained immediate, actionable insights. Dealerships could act quickly on feedback, leading to better service.
CarWatch used LINK’s MyLINK Connect and SMS to improve customer surveys. They replaced old, static surveys with real-time, two-way messaging.... Customers found it easy to reply on their phones. CarWatch saw a big jump in response rates and faster feedback. Dealerships got better insights and could act quickly to improve service.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used LINK Mobility's RCS messaging to improve delivery alerts in Germany. Customers now get secure, interactive messages with... real-time tracking. Verified sender profiles and branded visuals build trust. Users can adjust delivery options directly from the message. This led to higher customer confidence and better brand recognition.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used RCS technology to improve delivery notifications in Germany. Customers now get secure, interactive, and branded messages in... real time. RCS lets recipients track shipments and change delivery options with a few clicks. DHL saw higher customer trust and engagement with verified, visually clear communication. The new system makes managing deliveries faster and easier for DHL’s customers.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used LINK Mobility's RCS messaging to improve delivery alerts in Germany. Customers now get secure, branded, and interactive... messages. RCS lets users track parcels and change delivery options in real time. Verified sender identity and encryption boost trust and safety. DHL saw better brand visibility and more reliable communication with this upgrade.
Manufacturing Case Studies and Customer Success Stories with LINK Mobility
Belman
- Manufacturing
- Medium
Esbjerg, Denmark
Belman used MyLINK MarketingPlatform to automate marketing and ensure GDPR compliance. They moved from basic list-based communication to advanced segmentation... and automated customer journeys. The platform enabled real-time analytics, secure EU data hosting, and scalable communication channels. Belman gained greater control, efficiency, and confidence in their marketing. Local onboarding and support helped them launch effective campaigns.
Belman used MyLINK MarketingPlatform from LINK Mobility to improve marketing automation and GDPR compliance. They replaced their old system with... a secure, EU-based solution. The platform let them segment customer databases and automate email campaigns. Real-time analytics and local support helped them run better campaigns. Belman now has more control, efficiency, and room to grow.
Belman used MyLINK MarketingPlatform to improve marketing automation and segmentation. They needed a GDPR-compliant solution that could scale with their... growth and keep data within the EU. The platform let them automate campaigns, manage segmented customer databases, and track results in real time. Belman replaced their old system with a secure, easy-to-use tool that supports long-term marketing goals. Local support and full GDPR compliance were key benefits.
Banking Case Studies and Customer Success Stories with LINK Mobility
LCL
- Banking
- Very Large
Paris, France
LCL used LINK Mobility's RCS Business Messaging to fight fraud and build trust. The bank protects over 6 million customers... with verified messages. RCS alerts help customers spot real warnings and avoid scams. LCL's branded, interactive messages boost engagement and safety. The solution makes digital banking safer and improves the customer experience.
LCL used LINK Mobility's verified RCS Business Messaging to fight payment fraud and boost customer trust. The bank serves over... six million customers and operates 1,400 branches. RCS alerts help customers spot real messages and avoid phishing. Verified branding and interactive features make banking safer and more engaging. LCL saw stronger security and higher customer confidence with this digital solution.
Internet Case Studies and Customer Success Stories with LINK Mobility
Hygglo
- Internet
- Small
Stockholm, Sweden
Hygglo used LINK Mobility’s SMS Gateway to speed up rental communications. The platform cut average response times to 14 minutes.... SMS alerts replaced unread emails and app notifications. Users now get instant updates for bookings, approvals, and pickups. Hygglo saw higher customer satisfaction and smoother transactions. Over four years, SMS helped build trust and reliability for peer-to-peer rentals.
Hygglo used LINK’s SMS Gateway to improve communication on its rental platform. Before, users missed booking requests and updates due... to unread emails and app notifications. With SMS, Hygglo automated alerts for new requests, reminders, and confirmations. This led to a 14-minute average response time and higher customer satisfaction. The partnership with LINK Mobility has lasted over four years.
Wholesale Case Studies and Customer Success Stories with LINK Mobility
METRO Alemania
- Wholesale
- Very Large
Düsseldorf, Germany
METRO Alemania replaced WhatsApp with RCS-powered METRO Chat from LINK Mobility. The new channel lets METRO send branded offers, catalogs,... and promotions directly to customers’ native messaging apps. METRO saw higher open and conversion rates compared to email. The solution integrated with METRO’s CRM and worked across all major German mobile networks. The rollout finished in weeks, giving METRO a secure, interactive, and app-free way to reach customers.
METRO Germany used LINK Mobility’s RCS-powered METRO Chat to modernize customer messaging. The company needed a secure, branded, and interactive... channel to replace WhatsApp and improve engagement. LINK delivered a native RCS solution integrated with METRO’s CRM, supporting rich media and direct communication. METRO saw higher open and conversion rates compared to email, and reached nearly all smartphone users. The rollout was completed in weeks, making messaging more visual and trusted.
Food & Beverages Case Studies and Customer Success Stories with LINK Mobility
Zulka
- Food & Beverages
- Large
Mexico
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate sales. Order completion time dropped from 3 hours to 5... minutes. The volume of orders processed grew by 300%. Overall sales increased by 159%. Repeat purchases rose by 200%. Customer satisfaction improved with faster, more personal service.
Telecommunications Case Studies and Customer Success Stories with LINK Mobility
Mintt
- Telecommunications
- Small
Madrid, Spain
Mintt used MyLINKConnect from LINK Mobility to automate restaurant reservations with BookyBot, a voice bot. BookyBot manages bookings 24/7, handles... changes, and supports multiple languages. Over 50 restaurants now use BookyBot, averaging 700 calls per month. Restaurants saw fewer no-shows and more bookings. Customers like the self-service and always-on access.
Design Case Studies and Customer Success Stories with LINK Mobility
Heisenbug
- Design
- Small
Oslo, Norway
Heisenbug used LINK Mobility’s MyLINK SMS API to send fast, reliable SMS messages from their HR and hotel platforms. They needed to... cut costs and gain more control over messaging. Direct integration with LINK Mobility eliminated third-party fees and improved delivery speed. Heisenbug now reaches employees and guests quickly, supporting both HR and hospitality needs. The solution was easy to implement and scales with their international growth.
Remomedi used LINK Mobility's WhatsApp API to improve pharmacy pickup notifications. They switched from SMS to WhatsApp after SMS messages... were marked as spam, causing manual work and higher costs. With WhatsApp, Remomedi sends secure, personalized QR codes for contactless locker pickup. Message delivery is now reliable and consistent across devices. Pharmacies save time and offer a smoother customer experience.