Real-World Case Studies and Customer Success Stories with LINK Mobility

LINK Mobility's RCS messaging helped Gamm vert boost catalog engagement. The campaign achieved an 80% average read rate and a 16.39% engagement rate. RCS click rates were 4 times higher than SMS. Gam...m vert saw a 44% RCS compatibility rate. The brand now uses RCS for more promotions and loyalty campaigns.
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LINK Mobility voice campaigns helped IDKIDS boost customer engagement and conversions. IDKIDS used real store staff to record messages, making outreach feel personal and local. Voice messages outperf...ormed SMS in A/B tests, delivering higher conversion rates and improved ROI. Customers appreciated the authentic touch, leading to more store call-backs. The solution enabled scalable, non-intrusive communication for loyalty and sales events.
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LINK Mobility's RCS campaign helped La Grande Récré boost Christmas catalog engagement. The toy retailer used rich visuals and interactive messages to make holiday shopping more fun and easy. The cam...paign achieved an 88% response rate and a 14% click-through rate. La Grande Récré saw strong ROI and plans to expand RCS use. Personalized messaging and branded content improved customer experience.
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LINK Mobility's RCS-powered METRO Chat helped METRO Germany modernize customer messaging. METRO replaced WhatsApp with a secure, branded RCS channel integrated into customers’ default messaging apps.... The rollout reached all major German networks and smartphone platforms. METRO saw higher open and conversion rates compared to email. The solution enabled rich media campaigns and improved customer engagement.
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La Roche-Posay used LINK Mobility's RCS platform to improve skin consultation journeys. The brand wanted more interactive and personal communication than SMS could offer. They launched a chatbot-powe...red RCS campaign with images, GIFs, and interactive buttons. The campaign reached a 70% RCS exposure rate, 15 times more visibility than SMS, and 3 times higher engagement. The RCS experience helped users find products more easily and increased brand engagement.
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LINK Mobility's RCS campaigns helped Gautier boost store visits. Gautier used rich visuals, tappable buttons, and personalized content to promote in-store events. The first campaign achieved a 33% RC...S compatibility rate and a 2.04% engagement rate. Customers gave positive feedback on the visual and interactive experience. Gautier plans to expand RCS for future retail promotions.
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LINK Mobility's RCS messaging helped Peggy Sage boost customer engagement and drive more traffic to stores and their website. The beauty brand wanted to modernize communications and reflect its creat...ive identity. RCS campaigns used multimedia, brand profiles, and CTA buttons for richer messages. Peggy Sage saw higher engagement, increased store visits, and better online traffic. LINK Mobility provided strong technical support and international reach.
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LINK Mobility's WhatsApp Business API and chatbot cut Zulka's order times by 98%. Zulka automated sales, payment, and delivery using MyLinkConnect. Order volume rose by 300%. Overall sales increased ...by 159%. Repeat purchases grew by 200%. Customer satisfaction improved with faster, more personal service.
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LINK Mobility's mobile invoice solution helped Lowell cut payment time from 18 days to just 45 minutes. One-third of Lowell's customers now pay by SMS, and 90% of payments under NOK 5,000 are made th...rough Vipps. The SMS-based system improved cash flow, made payments easier, and increased customer satisfaction. The solution also enhanced accessibility for older users and those with visual impairments. Lowell saw faster collections and better operational efficiency.
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LINK Mobility's mobile invoice via SMS helped Storebrand speed up payments and reduce missed invoices. Customers now get a secure SMS with a link to pay instantly using Vipps or card. The process is ...simple, with no logins or forms. Storebrand saw fewer payment delays and higher customer satisfaction. The solution fits Storebrand’s digital strategy and supports better cash flow.
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LINK Mobility's RCS campaigns helped GMF boost engagement 7x over SMS for insurance quotes in France. GMF used interactive message flows, product sheets, and real-time analytics to reach over 34,000 ...prospects. The campaign achieved a 92% deliverability rate and a 75% open rate. GMF saw strong lead generation and improved campaign performance. RCS proved to be a high-potential channel for future marketing.
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LINK Mobility's RCS platform helped MAAF Assurances reach 150,681 customers in France. The campaign achieved an 89% open rate and 31% total campaign exposure. MAAF used interactive, branded messaging... to boost engagement and gather customer feedback. The solution improved communication efficiency and customer profiling. MAAF saw strong internal interest for wider adoption within the Covéa group.
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LINK’s MarketingPlatform helped Out of Office automate email and SMS marketing. The company switched from Mailchimp to LINK for better engagement and conversions. Real-time app integration and automa...ted flows reduced admin time. Segmentation and dynamic content improved campaign impact. A hands-on workshop gave the team a clear strategy and new insights.
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LINK’s WhatsApp integration helped Oxfam cut donation time to under 5 minutes. Oxfam needed a faster, digital-first way for donors to give. The WhatsApp channel let donors upload donation coupons and... chat with support. This new process increased digital donation conversion rates. Donors found it easier and more flexible. Oxfam also saved internal resources with automation.
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DHL Express used RCS messaging with LINK Mobility to improve delivery alerts. Customers now get secure, branded messages with real-time updates. RCS lets DHL show verified sender identity and interac...tive delivery options. This builds trust and makes tracking easier. Customers in Germany manage deliveries with more confidence and better engagement.
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Equasens used LINK Mobility’s RCS campaigns to improve healthcare communication. The company wanted better engagement with pharmacy partners and clients. Traditional feedback methods were outdated an...d not effective. LINK’s RCS solution enabled branded, interactive messages and easy-to-use surveys. The first campaigns saw high open and read rates, building trust and collecting valuable feedback. Equasens found the setup simple and plans to expand use for events and webinars.
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Diller used LINK’s MyLINK MarketingPlatform to automate SMS and email for its loyalty platform. Retailers struggled to keep customers coming back. The integration let Diller send real-time, personali...zed messages based on loyalty data. Retailers saw better engagement, more repeat purchases, and improved campaign ROI. Automation saved time and made advanced marketing easy for small and mid-sized retailers.
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Forte Digital used LINK Mobility’s MyLINK MarketingPlatform and SMS APIs to improve omnichannel messaging for its clients. The company needed scalable communication tools for marketing automation and... real-time engagement. LINK’s solutions enabled targeted SMS campaigns, smart segmentation, and RCS strategies. Forte Digital’s clients saw improved marketing ROI and higher personalization in customer journeys, with a successful RCS pilot for Christiania Belysning.
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LINK’s SMS Gateway helped Hygglo cut average response time to 14 minutes. Hygglo needed fast, reliable notifications for its peer-to-peer rental platform. App and email alerts were often missed. With... SMS, users got instant updates about rental requests and pickups. Reminder texts sent at 10 minutes kept transactions moving. Hygglo saw higher message open rates and happier users. The partnership with LINK Mobility has lasted over 4 years.
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Teva Pharmaceuticals used LINK Mobility's WhatsApp Business API to launch Medi, an AI-powered virtual assistant. Patients now get instant, clear medication information 24/7 through WhatsApp. This sol...ution makes drug instructions easier to understand and reduces the risk of misuse. Medi learns from patient questions to improve over time. Teva is now seen as a digital healthcare leader.
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LINK Mobility's RCS messaging helped Paris Basketball boost fan engagement for their Christmas Game. The club sent 3,931 personalized invites using interactive RCS and SMS fallback. Fans booked VIP e...xperiences directly through the messages. The campaign increased booking conversions and excitement. Paris Basketball strengthened its image as a family-focused, entertainment-first brand.
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