Retail Case Studies and Customer Success Stories with LINK Mobility
Christiania Belysning
- Retail
- Medium
Oslo, Norway
Christiania Belysning used LINK Mobility and Forte Optimize to run an RCS pilot during Black Week and the holiday season. The goal was... to compare RCS with traditional SMS for customer engagement. RCS messages included images, product carousels, and interactive buttons. The pilot showed higher engagement, better click rates, and improved customer satisfaction. Christiania Belysning gained valuable insights into using RCS for marketing and customer communication.
Gamm vert used LINK Mobility's RCS messaging to boost engagement for seasonal campaigns. They wanted a more visual and interactive... way to share product catalogs, moving beyond traditional SMS. The RCS campaign included images, interactive catalogs, and call-to-action buttons. Results showed an 80% average read rate and a 4x higher click rate compared to SMS. Engagement reached 16%, and RCS became their main campaign channel for 2024.
Christiania Belysning used LINK Mobility's RCS messaging for Black Week. They wanted to boost engagement and conversions beyond traditional SMS.... The campaign used branded visuals, videos, and interactive buttons in messages. Customers saw higher engagement and click-through rates. The RCS format improved brand recall and trust. Results showed better conversion potential than standard SMS.
METRO Germany replaced WhatsApp with RCS-powered METRO Chat for customer messaging. LINK Mobility helped launch the new channel in just... weeks, integrating it with METRO's CRM. METRO now sends visual offers and campaigns directly to customers' messaging apps, with no extra downloads. The switch led to higher open and conversion rates than email. METRO Chat now reaches nearly all smartphone users in Germany.
La Grande Récré used LINK Mobility's RCS messaging to promote its Christmas catalog. The campaign included rich media, personalized messages,... and direct purchase links. LINK Mobility enabled fast deployment and guided the team through the new channel. The campaign achieved an 88% response rate and a 14% click-through rate. La Grande Récré plans to use RCS more often after these strong results.
Galeries Lafayette used LINK Mobility's RCS channel to improve customer engagement. The retailer tested RCS messaging to deliver interactive catalogs,... product recommendations, and booking options. Customers received more personalized and engaging communications. Early results showed higher engagement rates and increased satisfaction. This move supports Galeries Lafayette's digital transformation and omnichannel strategy.
La Grande Récré used LINK’s RCS platform to boost holiday campaign results. The retailer sent rich media messages with toy... promos, catalog links, and personalized offers. The campaign achieved an 88% response rate and a 14% click-through rate. Customers enjoyed a more interactive shopping experience. La Grande Récré saw strong ROI and plans to expand RCS use.
IDKIDS used LINK voice messaging to boost customer loyalty. They replaced SMS with employee-recorded voice messages for store events and... sales. Customers felt the messages were more personal and authentic. A/B tests showed higher conversion rates and ROI than SMS. The approach led to more store call-backs and plans for more automated voice campaigns.
LINK Mobility's RCS messaging helped Gamm vert boost catalog engagement. The campaign achieved a 16.39% engagement rate and 4x higher... click rates than SMS. 44% of recipients received the rich RCS version. The average read rate reached 80%. Gamm vert now plans to use RCS for more promotions and loyalty campaigns.
La Grande Récré used LINK's RCS platform to boost holiday campaign results. The retailer sent rich media toy ads with... clickable links and personalized messages. The campaign achieved an 88% response rate and a 14% click-through rate. Customers enjoyed a more interactive shopping experience. La Grande Récré saw strong ROI and plans to expand RCS use.
METRO Germany used LINK Mobility's RCS Chat to modernize customer messaging. They replaced their old WhatsApp-based service with a secure,... branded, and interactive channel. The new solution integrated with METRO's CRM and reached nearly all smartphone users. METRO saw higher open and conversion rates compared to email. The rollout was completed in just a few weeks.
IDKIDS used LINK's voice campaign solution to send personalized voicemail messages to customers. The messages were recorded by real store... staff, making them feel local and authentic. A/B tests showed higher conversion rates and ROI compared to SMS. Customers responded positively, with many calling stores back. The solution helped IDKIDS build stronger customer relationships at scale.
Gamm vert used LINK Mobility's RCS campaigns to boost engagement with their seasonal catalogs. The campaign achieved a 16.39% engagement... rate and a click rate four times higher than SMS. RCS messages included branded visuals, interactive links, and clickable call-to-action buttons. Nearly half of recipients received the rich RCS version, and the average read rate was 80%. Gamm vert decided to make RCS a core channel for future sales and loyalty campaigns.
Christiania Belysning used LINK's RCS messaging for Black Week. They wanted to boost engagement and stand out from standard SMS.... The campaign used branded, interactive messages with images and videos. Customers saw higher engagement and more clicks. The RCS pilot increased brand visibility and trust. Christiania Belysning saw better conversion potential than with SMS.
Christiania Belysning tested RCS messaging with LINK Mobility and Forte Optimize in Norway. The pilot compared RCS to SMS during... Black Week and Cyber Monday. RCS enabled richer, interactive messages with logos, colors, and product carousels. The test aimed to boost customer engagement, click-through rates, and satisfaction. Christiania Belysning saw valuable insights and a more engaging customer experience.
La Grande Récré used LINK's RCS platform to boost holiday engagement. The toy retailer needed a more visual and interactive... way to share its Christmas catalog. Traditional email and SMS were not enough to stand out. With RCS, they sent colorful, clickable messages to customers' phones. The campaign achieved an 88% response rate and a 14% click rate. La Grande Récré saw strong ROI and plans to expand RCS use next year.
IDKids used LINK Voice to send personal voice messages to customers. These messages were recorded by store staff and delivered... directly to voicemail, making them feel authentic and local. The campaign led to higher conversion rates and better ROI compared to SMS. Customers responded positively, with more callbacks and increased satisfaction. IDKids plans to automate voice touchpoints across the customer journey.
Gautier used LINK's RCS campaigns to boost store visits. The first campaign achieved a 2.04% engagement rate. One in three... recipients received the enhanced RCS message. Customers liked the personalized and visual content. Gautier plans to expand RCS use across its network. LINK helped Gautier drive more traffic to physical stores.
Gamm vert used LINK Mobility's RCS campaigns to boost engagement with their seasonal catalogs. The campaign achieved a 16% engagement... rate and a click-through rate four times higher than SMS. 44% of recipients received the rich messaging version, and 80% read the RCS messages. Gamm vert decided to make RCS a core channel for marketing and loyalty campaigns in 2024. The solution helped drive both digital and in-store traffic.
Consumer Goods Case Studies and Customer Success Stories with LINK Mobility
La Roche-Posay
- Consumer Goods
- Large
Paris, France
La Roche-Posay used LINK's RCS solution to improve customer engagement. Traditional SMS felt impersonal and limited. With RCS, they launched... a chatbot-driven campaign for personalized skincare advice. The campaign used images, GIFs, and interactive buttons. RCS achieved a 70% exposure rate and 3x higher engagement than SMS. Product navigation became easier for customers.
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate sales. Order processing time dropped from 3 hours to 5... minutes. Order volume grew by 300%. Total sales increased by 159%. Repeat purchases rose by 200%. Customers got faster, more personal service through WhatsApp.
Peggy Sage used LINK Mobility's RCS platform to modernize customer communication. The brand wanted to boost engagement and drive more... traffic to stores and online. RCS campaigns delivered rich, interactive messages with images, videos, and CTA buttons. Peggy Sage saw higher customer engagement and improved brand perception. The solution also increased both in-store and online traffic.
Zulka used LINK Mobility’s WhatsApp Business API chatbot to automate its sales process. Order completion time dropped from 3 hours... to 5 minutes. Zulka saw a 300% increase in order volume and a 159% rise in overall sales. Repeat purchases grew by 200%. The chatbot integrated payment, shipping, and live agent handover, improving customer satisfaction and operational efficiency.
Peggy Sage used LINK Mobility’s RCS messaging to modernize customer communication. The brand wanted to boost engagement and drive more... traffic to stores and its website. LINK’s RCS platform enabled rich, interactive messages with images, videos, and CTA buttons. Peggy Sage saw higher engagement, more store visits, and improved online traffic. The solution also enhanced brand perception and customer relationships.
La Roche-Posay used LINK’s RCS chat to boost engagement by 3x over SMS. The brand wanted more interactive and personal... skin consultations. LINK’s RCS campaign guided users with a chatbot, images, and tailored advice. The campaign reached over 70% of users, 15x more than SMS. Customers got product suggestions and professional tips in a seamless, branded experience.
Gautier used LINK’s RCS campaigns to boost store visits. The company wanted to send more engaging messages than SMS could... offer. LINK helped Gautier use rich visuals, tappable buttons, and personalized content in their campaigns. The first campaign promoted a VAT-free event and reached a 33% RCS compatibility rate. Gautier saw a 2.04% engagement rate and positive feedback on the visuals. Gautier plans to expand RCS use for future retail promotions.
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate sales. The chatbot cut order completion time by 98%, from... 3 hours to 5 minutes. Zulka saw a 300% increase in order volume and a 159% rise in total sales. Repeat purchases grew by 200%. Customer satisfaction improved with faster, more personal service.
Peggy Sage used LINK Mobility's RCS messaging to boost customer engagement. The brand wanted a more interactive experience than traditional... SMS. LINK's RCS enabled rich media messages, certified sender profiles, and seamless SMS fallback. Peggy Sage saw higher engagement, more store visits, and increased online traffic. The solution improved brand perception and customer relationships.
La Roche-Posay used LINK's RCS chat to boost customer engagement. The brand wanted more interactive and personal skincare advice for... users. They replaced SMS with RCS, using chatbots and branded visuals to guide customers through a skincare questionnaire. The campaign achieved a 70%+ RCS exposure rate and tripled engagement compared to SMS. Customers received tailored product recommendations and a smoother experience.
Gautier used LINK's RCS campaigns to boost store visits. The campaigns featured rich images, interactive buttons, and personalized content. Gautier... saw a 33% RCS compatibility rate and a 2.04% engagement rate in the first campaign. Customers gave positive feedback on the visual and personal touch. Gautier plans to expand RCS use for future retail campaigns.
La Roche-Posay used LINK's RCS chat to boost customer engagement. The brand wanted more personal skincare advice for users. Traditional... SMS was too simple and one-way. With RCS, they launched an interactive chatbot campaign. Users got tailored product tips and advice in their inbox. RCS reached over 70% of users, 15 times more than SMS. Engagement tripled compared to Rich SMS. The campaign made product guidance easier and more visual.
Zulka used LINK Mobility's WhatsApp Business API chatbot to automate its sales process. Order completion time dropped from 3 hours... to 5 minutes. Processed orders grew by 300%. Overall sales increased by 159%. Repeat purchases rose by 200%. Customer satisfaction improved with faster, more personal service.
Peggy Sage used LINK Mobility's RCS platform to modernize customer messaging. The brand wanted to boost engagement and drive more... traffic to stores and its website. With RCS, Peggy Sage sent rich, branded messages with images, videos, and CTA buttons. This led to higher customer engagement and increased visits both online and in physical stores. LINK Mobility provided fast, tailored support for international campaigns.
Financial Services Case Studies and Customer Success Stories with LINK Mobility
Storebrand
- Financial Services
- Large
Lysaker, Norway
Storebrand used LINK Mobility's mobile invoice solution to simplify payments for their customers. Traditional invoices caused delays and missed payments.... With SMS-based mobile invoices, customers pay quickly using their phones. The process is easy, secure, and does not require manual entry. Storebrand saw fewer late payments and improved customer satisfaction. The solution fits their digital strategy and supports better cash flow.
Lowell used LINK Mobility's mobile invoice solution to improve payment collection. They integrated SMS billing with Nets, making it easier... for customers to pay outstanding invoices. Payment time dropped from 18 days to just 45 minutes. Over a third of customers now pay via SMS, and 90% of payments under 5,000 NOK use Vipps. The solution improved cash flow and customer satisfaction.
Storebrand used LINK Mobility's SMS mobile invoice to make bill payments faster and easier for customers. Before, customers struggled with... long KID numbers and manual steps, leading to late or missed payments. With the new solution, customers get an SMS with a secure link, letting them pay instantly by Vipps or card. This reduced unpaid invoices and made the payment process smooth. Storebrand saw higher customer satisfaction and fewer payment delays.
Lowell used LINK's SMS-based mobile invoice solution to cut payment time from 18 days to just 45 minutes. Over one third... of Lowell's customers now pay digitally via SMS instead of paper invoices. 90% of payments under 5,000 kroner are made through Vipps MobilePay. The solution lets customers pay anytime, anywhere, with no need for app downloads or manual entry. Lowell saw improved cash flow, higher customer satisfaction, and better accessibility for all users.
Storebrand used LINK Mobility’s mobile invoice via SMS to make payments faster and easier for customers. Before, invoices were slow... and often forgotten. Now, customers get a secure SMS with a link to pay instantly using Vipps or card. The process is simple, with no logins or forms. Storebrand saw fewer payment delays and reduced fall-off rates. Customer satisfaction improved with a clear, branded user experience.
Lowell used LINK’s SMS-based mobile invoice system to cut payment time from 18 days to just 45 minutes. Over one-third of... Lowell’s customers now pay digitally via SMS. 90% of payments under NOK 5,000 are made through Vipps. The solution improved cash flow, increased customer satisfaction, and made payments easier for all users. Real-time confirmation and multiple payment options boosted trust and compliance.
Storebrand used LINK Mobility's SMS mobile invoice solution to make bill payments faster and easier for customers. Before, traditional invoices... led to delays and missed payments. With the new SMS solution, customers get a secure link, see their invoice details, and pay instantly with just a few taps. This reduced payment delays and drop-off rates. Storebrand also saw better customer satisfaction and a smoother payment experience.
Lowell used LINK's SMS-based mobile invoice system to cut payment time from 18 days to just 45 minutes. Over a third... of Lowell's customers now pay via SMS, making payments faster and easier. 90% of payments under 5,000 kroner are made through Vipps. The solution improved cash flow and made it simpler for customers to pay on the go. Lowell also saw better accessibility for older users and those with visual impairments.
Storebrand used LINK Mobility's Mobile Invoice to improve its billing process. Customers now get SMS payment links and can pay... bills instantly on their phones. This reduced late and failed payments and made the payment process easier. Storebrand saw higher customer satisfaction and faster payments. The solution fits Storebrand's digital and customer-focused strategy.
Events Services Case Studies and Customer Success Stories with LINK Mobility
Comic Con Puerto Rico
- Events Services
- Small
San Juan, Puerto Rico
Comic Con Puerto Rico used LINK's chatbot solution to help fans get answers fast during their large event. The chatbot, ConBot,... worked on WhatsApp, Telegram, and Messenger. It answered thousands of questions in real time, reducing the load on the support team. Wait times dropped and visitor satisfaction went up. 47% of users chose Telegram to interact with the bot.
Comicon Puerto Rico used LINK Mobility’s ConBot chatbot to support over 50,000 fans during their event. The chatbot handled thousands... of queries across Telegram, WhatsApp, and Messenger. 47% of interactions came through Telegram. Fans got real-time answers and downloadable event info. The support team focused on urgent needs while the bot managed basic questions. Attendee satisfaction improved and queues were shorter.
LINK MarketingPlatform helped Out of Office boost member engagement and conversions. The company automated member messages and improved segmentation. Integration... with their app saved time and reduced manual work. Out of Office now sends more targeted, dynamic SMS and email campaigns. The team gained a clear strategy after a hands-on workshop. They saw higher engagement and better results than with Mailchimp.
Comic-Con Puerto Rico used LINK Mobility's WhatsApp Business API and a chatbot called Con-Bot to help thousands of event attendees. The chatbot answered... questions about tickets, guests, and schedules before and during the event. QR codes at the venue made it easy for people to get help fast. Staff spent less time on simple questions and more on complex tasks. Attendee satisfaction went up, and Comic-Con plans to use this solution for future events.
LINK’s MarketingPlatform helped Out of Office automate member messaging and boost conversions. The Nordic event brand integrated LINK with its... app, enabling real-time data sync and reducing manual admin. Automated flows and dynamic content improved engagement and targeting. Out of Office saw higher conversions and more impactful campaigns than with Mailchimp. A hands-on workshop with LINK’s team provided strategic insights and a clear roadmap.
Comicon Puerto Rico used LINK’s chatbot to support over 50,000 fans during their event. The chatbot, ConBot, handled thousands of... queries across Telegram, Messenger, and WhatsApp. 47% of interactions came through Telegram. Fans got real-time answers, maps, and schedules without waiting in line. The support team focused on urgent needs while the bot managed routine questions. Attendee satisfaction improved and support queues got shorter.
LINK's MarketingPlatform helped Out of Office automate member communications and boost engagement. The company integrated LINK with its app, enabling... real-time data sync and reducing manual work. Out of Office saw higher conversions and engagement compared to Mailchimp. The team improved segmentation and personalized campaigns using email and SMS. A hands-on workshop with LINK's experts gave them a clear strategy and actionable insights.
Comicon Puerto Rico used LINK's chatbot to support over 50,000 fans during its annual event. The chatbot, ConBot, handled thousands... of questions across Messenger, Telegram, and WhatsApp. This reduced the workload for support staff and improved attendee satisfaction. 47% of interactions came through Telegram. Fans got instant answers and event info without waiting in line. The solution made it easy to scale support for future events.
ComicCon Puerto Rico used LINK Mobility's chatbot to support over 50,000 event attendees. The ConBot chatbot handled thousands of questions... on WhatsApp, Telegram, and Messenger. This reduced the load on the support team and gave fast, digital help to fans. 47% of chatbot use came from Telegram. Attendees liked the quick, easy access to event info. The solution set a strong base for future event scaling.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK's communication solutions to improve customer journeys. They integrated RCS, SMS, and marketing automation for more personal... and scalable messaging. This helped their clients in retail and ecommerce reach customers with targeted, automated campaigns. The partnership enabled rich messaging and better engagement, shown by a successful RCS pilot with Christiania Belysning. Forte Digital saw stronger omnichannel capacity and improved ROI from richer, more direct communication.
Equasens
- Information Technology And Services
- Large
France
Equasens used LINK Mobility's RCS platform to improve communication with pharmacies and healthcare providers. Traditional feedback channels had low engagement.... With RCS, Equasens sent interactive surveys and branded messages. The first campaigns saw high open and read rates. Equasens gained valuable customer insights and increased trust. The solution is scalable for future campaigns.
CarWatch
- Information Technology And Services
- Small
Oslo, Norway
CarWatch used MyLINK Connect from LINK Mobility to improve customer surveys for car dealers and workshops. They wanted to move... away from static email surveys to more interactive and engaging SMS-based surveys. The chatbot solution enabled two-way communication, dynamic questions, and real-time feedback. CarWatch saw a much higher response rate and richer feedback from customers. The implementation was fast and the support team was helpful throughout the process.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK’s messaging tools to boost omnichannel marketing for its clients. The firm integrated SMS APIs and marketing... automation into client strategies. This enabled targeted campaigns and smart segmentation for personalization. Clients saw improved ROI and richer customer journeys. A Black Week campaign with Christiania Belysning set new engagement benchmarks. Forte Digital now delivers scalable, real-time mobile communication across Europe.
Equasens
- Information Technology And Services
- Large
France
Equasens used LINK's RCS campaigns to improve communication with pharmacies. The company replaced outdated feedback methods with interactive, branded messages.... RCS enabled higher open and read rates and better customer insights. The LINK platform made setup easy and scalable. Equasens now plans to use RCS for more campaigns, like webinar invites.
Equasens
- Information Technology And Services
- Large
France
Equasens used LINK's RCS messaging to improve communication with pharmacies. Traditional channels lacked engagement, so they needed a more interactive... and reliable way to reach partners. LINK enabled branded, interactive campaigns with surveys and images. The first RCS campaign saw high open and read rates, building trust and collecting valuable feedback. Equasens found setup easy and plans to expand use to webinars and events.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK's messaging tools to improve omnichannel marketing for its clients. They needed a reliable CPaaS partner to... add scalable communication features, especially for marketing automation and real-time engagement. By integrating LINK's MyLINK Marketing Platform and SMS APIs, Forte Digital enabled targeted SMS campaigns and smart segmentation. This partnership led to better customer journeys and higher marketing ROI, including a successful RCS pilot with Christiania Belysning.
Heisenbug
- Information Technology And Services
- Small
Oslo, Norway
Heisenbug used LINK Mobility’s MyLINK SMS API to send fast, reliable, and cost-effective messages from their platforms. They needed to... cut costs, gain control, and improve customer experience by sending SMS directly, not through third parties. LINK Mobility provided a simple, scalable solution that was quick to implement and easy to use. Heisenbug now delivers timely updates to employees and hotel guests, improving workflows and communication. The integration reduced costs, increased control, and supported Heisenbug’s growth across Europe.
Forte Digital
- Information Technology And Services
- Medium
Oslo, Norway
Forte Digital used LINK's MyLINK Marketing Platform and SMS APIs to improve omnichannel marketing for its clients. The company needed... a scalable CPaaS partner to deliver automated, personalized mobile messaging. LINK enabled targeted SMS campaigns, automated flows for loyalty and reactivation, and smart segmentation. A pilot with Christiania Belysning showed better omnichannel flow and higher marketing ROI. Forte Digital now delivers more visual, direct, and engaging customer communications across Europe.
Insurance Case Studies and Customer Success Stories with LINK Mobility
MAAF Assurances
- Insurance
- Large
France
MAAF Assurances used LINK Mobility's RCS platform to reach over 150,000 customers. They wanted to boost engagement and make customer... interactions easier. Traditional SMS did not offer enough brand presence or feedback options. With RCS, MAAF sent interactive, branded messages and enabled two-way conversations. The campaign achieved an 89% open rate and 31% interaction rate. MAAF also improved customer profiling and saw strong internal interest for wider use.
MAAF Assurances used LINK Mobility's RCS platform to reach over 150,000 customers. Traditional SMS did not create enough engagement or... brand experience. With interactive RCS campaigns, MAAF enabled two-way communication and visual messages. The campaign achieved an 89% open rate and 31% customer engagement. MAAF gained better data quality and valuable customer insights.
MAAF Assurances used LINK Mobility’s RCS platform to reach over 150,000 customers. The campaign achieved an 89% open rate and... 31% brand exposure. MAAF used interactive messaging for appointment prompts and satisfaction surveys. The solution enabled two-way conversations and improved customer profiling. MAAF saw strong internal interest for wider adoption within its group.
GMF used LINK Mobility's RCS campaigns to reach over 34,000 prospects. The insurer wanted more interactive and visual messaging than... traditional SMS. RCS enabled conversational flows, product sheets, and real-time analytics. GMF saw a 7x higher engagement rate than Rich SMS, with a 92% deliverability rate and 75% open rate. The campaign set a new standard for customer engagement and lead generation.
MAAF Assurances used LINK Mobility's RCS platform to reach over 150,000 customers. The campaign achieved an 89% open rate and... 31% engagement. MAAF wanted to improve customer interaction beyond traditional SMS. The RCS solution enabled two-way conversations and branded messages. This led to better customer profiling and strong interest for wider rollout.
GMF used LINK Mobility's RCS campaigns to boost customer engagement by 7 times compared to Rich SMS. The campaign targeted... over 34,000 RCS-compatible prospects with interactive message flows and dynamic offers. GMF achieved a 92% delivery rate and a 75% open rate. Real-time analytics helped GMF track campaign performance and improve lead generation. RCS proved to be a powerful channel for future acquisition and transactional campaigns.
GMF used LINK Mobility's RCS messaging to boost customer engagement. The campaign targeted over 34,000 prospects with interactive, visual messages.... GMF saw engagement rise 7 times compared to Rich SMS. The campaign achieved a 92% delivery rate and a 75% open rate. Real-time analytics helped GMF track and improve results. RCS enabled more personal and effective communication with potential customers.
Bris
- Non Profit Organization Management
- Medium
Stockholm, Sweden
Bris used LINK Mobility's RCS messaging to boost donor engagement. Two campaigns reached 35,000 and 61,000 recipients, with 26% able... to receive RCS. RCS drove an 11% higher click-through rate than SMS. 44% of RCS clickers donated, and average gift size was higher via RCS. Bris valued real-time stats and SMS fallback to reach all donors.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK's WhatsApp integration to speed up digital donations. The new process lets donors give in under 5 minutes... by uploading a coupon photo in WhatsApp. This change increased conversion rates and made giving easier for less tech-savvy users. Oxfam also improved donor satisfaction and streamlined internal operations with automation. The solution kept a human touch by connecting users to agents when needed.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK’s WhatsApp integration to speed up digital donations. The new process lets donors give in under 5 minutes... by uploading a coupon photo in WhatsApp. This change led to higher conversion rates and improved donor satisfaction. Automation reduced internal workload and made giving easier for everyone. The solution also helped less tech-savvy donors access digital giving.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK's WhatsApp integration to speed up its donation process. Donors now give in under 5 minutes by uploading... a coupon photo in WhatsApp. The new digital channel increased conversion rates for digital donations. Donors are more satisfied with the flexible, chat-based flow. Oxfam also saved internal resources through automation and streamlined handling.
Bris used LINK Mobility's RCS messaging to boost donor engagement. Two campaigns reached up to 61,000 recipients, with 26% able... to receive RCS. RCS drove an 11% higher click-through rate than SMS. The average donation was higher for RCS recipients. Bris found the platform easy to use and saw more conversions and larger gifts via RCS.
Oxfam
- Non Profit Organization Management
- Very Large
Oxford, UK
Oxfam used LINK's WhatsApp integration to speed up digital donations. The new process lets donors give in under 5 minutes.... Donors scan a QR code and complete the donation in a chat. Conversion rates for digital donations increased. Donor satisfaction improved with a flexible, chat-based experience. Automation also helped Oxfam use internal resources better.
Sports Case Studies and Customer Success Stories with LINK Mobility
Paris Basketball
- Sports
- Small
Paris, France
Paris Basketball used LINK Mobility's RCS to boost fan engagement for their Christmas game. The club sent 3,931 personalized, interactive... invitations to targeted fans. The campaign used rich media and direct booking through messages. This led to strong engagement and high booking conversion. Paris Basketball strengthened its image as a family-focused, modern sports brand.
Paris Basketball used LINK Mobility’s RCS to boost attendance at their Christmas Game. The club sent 3,931 personalized, interactive invitations... to fans. The campaign used rich media and reply buttons to drive bookings. Fans could book VIP experiences directly from the message. The campaign increased engagement and filled seats for the event. Paris Basketball strengthened its image as a family-friendly, modern club.
Paris Basketball used LINK Mobility's RCS to send 3,931 personalized invitations for their Christmas game. The campaign featured interactive messages,... rich media, and direct booking links. Fans received engaging, festive invitations that boosted excitement and bookings. The club saw strong engagement and improved its image as a family-friendly, entertainment-first brand. LINK's platform enabled easy performance tracking and analytics.
Paris Basketball used LINK Mobility's RCS solution to promote a special Christmas game. They sent 3,931 personalized, interactive messages to... fans. The campaign boosted VIP reservations and increased fan engagement. Paris Basketball strengthened its brand as a family-friendly, modern club. LINK's analytics platform helped track strong conversions and engagement.
LINK Mobility helped Pelicans, a Finnish ice hockey team, reach 5,500 fans with a personalized SMS campaign. The campaign encouraged... fans and partners to buy C-shares to support the team during the pandemic. Fans received direct, personal messages from their favorite team, making them feel valued. The campaign sparked positive conversations on social media and strengthened fan engagement. Pelicans used SMS to create a meaningful connection with supporters.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used RCS technology to improve delivery notifications in Germany. Customers now get secure, interactive, and branded messages in... real time. RCS lets recipients track shipments and change delivery options with a few clicks. DHL saw higher customer trust and engagement with verified, visually clear communication. The new system makes managing deliveries faster and easier for DHL’s customers.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used LINK Mobility's RCS messaging to improve delivery alerts in Germany. Customers now get secure, branded, and interactive... messages. RCS lets users track parcels and change delivery options in real time. Verified sender identity and encryption boost trust and safety. DHL saw better brand visibility and more reliable communication with this upgrade.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used LINK Mobility's RCS messaging to improve delivery alerts in Germany. Customers now get secure, branded, and interactive... messages. They can adjust delivery times and track shipments in real time. RCS increased customer trust and brand visibility. DHL saw more engagement and reliable communication with its clients.
DHL Express
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
DHL Express used LINK Mobility's RCS messaging to improve delivery notifications in Germany. Customers now get secure, branded, and interactive... messages for tracking and delivery options. RCS enabled verified sender identity, encryption, and real-time communication. DHL saw increased customer trust and engagement. The solution integrated seamlessly with Android inboxes for instant interaction.
Diller used LINK's Marketing Automation platform to boost customer loyalty for retail and e-commerce brands. Many retailers struggled to retain... customers and increase purchase frequency. Diller integrated LINK's APIs to automate loyalty programs and send targeted SMS and email campaigns. The solution enabled personalized offers and AI-driven analytics. As a result, Diller saw higher customer engagement, more repeat purchases, and improved campaign ROI.
Diller used LINK Mobility's MyLINK Marketing Platform to boost customer loyalty for retail and ecommerce brands. They automated SMS and... email campaigns based on loyalty data and customer behavior. The integration enabled personalized offers and AI-driven insights, improving campaign results. Retailers using Diller saw higher engagement and loyalty with less manual work. Small and medium businesses gained access to advanced marketing tools, helping them compete with larger companies.
Diller used LINK’s SMS and marketing automation platform to help retailers boost customer loyalty. The integration enabled automated, personalised SMS... and email campaigns based on loyalty data. Retailers saw higher retention rates and more repeat purchases. Campaigns became easier to run, saving time and improving ROI. Small and mid-sized retailers gained access to advanced automation tools.
Diller used LINK's SMS and marketing automation platform to boost customer loyalty for retailers. They integrated LINK's APIs with Diller's... loyalty engine, enabling automated, personalized SMS and email campaigns. Retailers saw higher customer retention and more repeat purchases. The solution reduced manual work and improved campaign ROI. Small and medium retailers accessed advanced automation tools usually reserved for large companies.
Pharmaceuticals Case Studies and Customer Success Stories with LINK Mobility
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients understand medication instructions. Many patients found printed leaflets confusing, leading to... misuse and side effects. Teva launched Medi, an AI-powered WhatsApp assistant, to give clear, instant answers about dosage, side effects, and usage. Patients can send medicine names or photos and get simple, 24/7 help. This reduced the risk of mistakes and made medical information easier to access.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients get clear drug information. Many patients found printed leaflets confusing and... risky. Teva launched Medi, a WhatsApp assistant, to give instant, easy-to-understand answers about medicines. Patients can type or send a photo to get help any time. This tool reduced misuse and made care safer. Teva now leads in digital healthcare communication.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Tel Aviv, Israel
Teva Pharmaceuticals used WhatsApp and AI to help patients get clear medicine information. Many patients found printed instructions confusing. Teva... launched Medi, an AI-powered WhatsApp assistant, with LINK Mobility. Patients can ask questions or send medicine photos to get simple, fast answers. Medi gives 24/7 help, reduces misuse, and makes medicine safer. Teva now leads in digital health communication.
Teva Pharmaceuticals
- Pharmaceuticals
- Very Large
Petah Tikva, Israel
Teva Pharmaceuticals used LINK Mobility to launch Medi, an AI-powered WhatsApp assistant. Patients can now get clear, instant medicine information... 24/7 through WhatsApp. This solution makes drug instructions easier to understand and reduces misuse risks. Medi uses AI to improve answers over time. Teva now leads in digital healthcare communication.
Internet Case Studies and Customer Success Stories with LINK Mobility
Hygglo
- Internet
- Small
Stockholm, Sweden
Hygglo used LINK’s SMS Gateway to improve communication on its rental platform. Before, users missed booking requests and updates due... to unread emails and app notifications. With SMS, Hygglo automated alerts for new requests, reminders, and confirmations. This led to a 14-minute average response time and higher customer satisfaction. The partnership with LINK Mobility has lasted over four years.
Hygglo used LINK's SMS Gateway to improve communication on its peer-to-peer rental platform. Before, users missed booking requests and updates... because emails and app notifications were often ignored. By automating SMS alerts for bookings, reminders, and confirmations, Hygglo made sure users got important updates fast. The average response time dropped to 14 minutes. Customer satisfaction and trust increased. Hygglo has worked with LINK Mobility for over four years.
Hygglo used LINK Mobility's SMS Gateway to improve rental communication. They needed a faster, more reliable way to notify users... about rental requests and updates. By integrating automated SMS alerts, Hygglo reduced average response time to 14 minutes. The platform now sends reminders if there is no reply after 10 minutes. This led to higher message open rates and better customer satisfaction.
Automotive Case Studies and Customer Success Stories with LINK Mobility
CarWatch
- Automotive
- Small
Norway
CarWatch used LINK’s MyLINK Connect and SMS to improve customer surveys. They replaced old, static surveys with real-time, two-way messaging.... Customers found it easy to reply on their phones. CarWatch saw a big jump in response rates and faster feedback. Dealerships got better insights and could act quickly to improve service.
CarWatch used MyLINK Connect from LINK Mobility to improve customer surveys for car dealerships and workshops. They replaced static email... surveys with interactive SMS and chatbot-based surveys. This led to much higher response rates and more engaged feedback from customers. CarWatch saw strong results from day one, including better insights and easier feedback collection. The solution became a key part of their CarWatch Pulse platform, helping measure satisfaction after service visits and car purchases.
Telecommunications Case Studies and Customer Success Stories with LINK Mobility
Mintt
- Telecommunications
- Small
Madrid, Spain
Mintt used MyLINKConnect from LINK Mobility to automate restaurant reservations with BookyBot, a voice bot. BookyBot manages bookings 24/7, handles... changes, and supports multiple languages. Over 50 restaurants now use BookyBot, averaging 700 calls per month. Restaurants saw fewer no-shows and more bookings. Customers like the self-service and always-on access.
Design Case Studies and Customer Success Stories with LINK Mobility
Heisenbug
- Design
- Small
Oslo, Norway
Heisenbug used LINK Mobility’s MyLINK SMS API to send fast, reliable SMS messages from their HR and hotel platforms. They needed to... cut costs and gain more control over messaging. Direct integration with LINK Mobility eliminated third-party fees and improved delivery speed. Heisenbug now reaches employees and guests quickly, supporting both HR and hospitality needs. The solution was easy to implement and scales with their international growth.
Equasens used LINK Mobility's RCS technology to improve communication with pharmacies. Traditional channels like email and paper forms had low... response rates. With RCS, Equasens sent interactive campaigns and surveys, using branded messages and visual content. The first campaign saw high engagement and better open rates. Equasens gained more feedback and trust from recipients without extra work for their team.
Ulkoministeriö (Ministry for Foreign Affairs of Finland)
- Government Administration
- Large
Helsinki, Finland
Ulkoministeriö uses LINK Mobility's SMS Gateway to ensure travel notifications reach citizens in crisis situations. The SMS solution enables fast,... reliable two-way communication between the ministry and travelers, even without internet access. Integration with backend systems ensures accurate, timely updates and message delivery tracking. During the COVID-19 pandemic, this system allowed rapid guidance to travelers worldwide. SMS provides a simple, accessible channel for submitting and confirming travel notifications.
Wholesale Case Studies and Customer Success Stories with LINK Mobility
METRO Germany
- Wholesale
- Very Large
Düsseldorf, Germany
METRO Germany used LINK Mobility’s RCS-powered METRO Chat to modernize customer messaging. The company needed a secure, branded, and interactive... channel to replace WhatsApp and improve engagement. LINK delivered a native RCS solution integrated with METRO’s CRM, supporting rich media and direct communication. METRO saw higher open and conversion rates compared to email, and reached nearly all smartphone users. The rollout was completed in weeks, making messaging more visual and trusted.