Real-World Case Studies and Customer Success Stories with LaunchDarkly

LaunchDarkly helps Climate LLC, the digital farming arm of Bayer Crop Science, improve software delivery for their Climate FieldView platform. With LaunchDarkly's feature management, Climate LLC can ...release features faster and with less risk. The team uses targeting to enable features by app version, location, and custom attributes. This reduces developer burden and gives more control over the product experience. Farmers in 23 countries use Climate FieldView to boost yields, cut costs, and operate more sustainably.
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LaunchDarkly helped IBM Cloud Kubernetes Service speed up deployments. Before, IBM deployed twice a week and each deployment took four hours. With LaunchDarkly, they now deploy over 100 times a day a...nd each deployment takes just one minute. IBM uses feature flags to manage microservices and roll out updates faster. They deliver new features to users in weeks instead of months. Teams now work more independently and test new features safely in production.
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Gamma used LaunchDarkly Experimentation with Snowflake AI Data Cloud to test and improve new AI features. Before, Gamma faced risk and delays when launching unproven AI models. With LaunchDarkly, the...y safely ran small rollouts, A/B tested over 20 models in production, and linked experiments to conversion and retention. Gamma increased user satisfaction by 30% for complex prompts. The team now measures real business outcomes, not just clicks or page views.
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Troops had trouble releasing new features quickly as their team grew. They needed a way to release more features at once without causing problems for users. They chose LaunchDarkly to manage feature ...releases instead of building their own system. After using LaunchDarkly, Troops increased their releases from 8 to 150 per month. The team now works faster, morale is better, and they saved one engineer day each week.
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Apiary had a homegrown feature flagging tool that was hard to use. Only developers could use it, and other teams like sales could not. They wanted a better way to control releases and target users. A...piary switched to LaunchDarkly and replaced their old tool in 1-2 weeks. Now, anyone at Apiary can enable features easily. Teams use percentage rollouts and advanced targeting to test new features safely.
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CircleCI had trouble managing feature flags with their old tools. Their systems were basic and did not meet all their needs. They wanted better ways to roll out features and work with product manager...s. CircleCI chose LaunchDarkly for feature management. After using LaunchDarkly, they saw less friction between teams. The engineering team saved time and the product team gained more control over feature releases.
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DialogTech had trouble managing feature releases with their old system. It took days to segment customers and only developers could change features. They chose LaunchDarkly for its easy-to-use tools ...and strong features. Now, teams can turn features on or off quickly and safely. QA and product managers can work faster and more independently. What used to take a week now takes only hours. DialogTech can release updates smoothly and give customers a better experience.
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LaunchDarkly helped Blue Cross of Idaho cut customer portal troubleshooting time by 75%. Before, engineers struggled to find and fix issues because they lacked session context and observability. With... LaunchDarkly, they used session replay and logs to quickly diagnose problems. The solution worked with their existing OpenTelemetry setup, so teams saw results fast. Now, issues that took days to resolve are fixed in minutes, freeing up time to improve the member experience.
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LaunchDarkly helped Admiral Insurance deliver targeted user experiences. Admiral needed to personalize customer journeys for multiple brands and products. Manual database changes slowed releases and ...made compliance hard. LaunchDarkly let Admiral trigger specific customer journeys without custom code. Deployment frequency increased from 2 to 8 per month. Lead time dropped from 1 month to 1 week. Mean time to recovery went from 1-2 hours to seconds. Change failure rate fell below 15%. Developer happiness improved.
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LaunchDarkly Product Analytics helped Fi Money, a neobank in India, improve product analytics and compliance. Fi Money needed a tool to keep data in their Snowflake warehouse and meet strict audit ru...les. LaunchDarkly enabled self-serve funnel and experiment tracking for product teams. The setup took less than a week. Fi Money cut total cost of ownership by 70%. Teams now get faster insights and run more experiments.
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CCP Games wanted to modernize their game, EVE Online, and improve their software development process. They faced problems with slow development cycles, painful branch merges, and limited experimentat...ion. They used LaunchDarkly's feature management platform to separate deployments from releases and enable feature flags. This let developers deploy code more often and fix problems faster. Now, they have less stressful merges, can experiment on their own, and fix issues right away.
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LaunchDarkly helped Intuit speed up feature flag changes from 10 minutes to instant. Intuit created over 600 feature flags in six months. Teams gained better control and visibility over releases. Lau...nchDarkly's platform let engineers turn features on or off without code changes. Teams now deliver features faster and with more confidence. Users see updates right away, improving the customer experience.
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LaunchDarkly feature flag platform helps Vodafone improve digital experiences. Vodafone uses feature flags to manage releases and test new features. This approach lets them deliver updates faster and... with less risk. The solution supports better control and flexibility in digital product development. Vodafone enhances customer experience by using LaunchDarkly for safer, more efficient deployments.
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Upserve used to roll out new features to all users at once, which was risky and hard to manage. They needed a way to control releases and reduce the time and effort from their Engineering team. With ...LaunchDarkly, Upserve can now roll out features gradually and test changes with certain users first. This helps them reduce server load and perform diagnostics more easily. The Product team can launch features faster and with less work. LaunchDarkly has changed how Upserve thinks about building and releasing new features.
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HP wanted to make their software releases faster and more consistent. Before, launches and rollbacks took hours and processes were not standardized. HP used LaunchDarkly to help standardize and scale... their release process. Now, launches take minutes and rollbacks are much faster. Their development and QA process is 15% faster.
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LaunchDarkly helped Savage X Fenty run fast, reliable experiments across web, iOS, Android, and backend. The team unified their testing process and improved targeting. Real-time data exports to Segme...nt and Snowflake replaced slow manual reports. They saved three hours per feature flag setup and one hour on cleanup. Site performance and stability improved by 15% compared to old tools.
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LaunchDarkly helped a Fortune 100 health insurer automate 95% of its software release process. The team replaced manual approvals with Power Automate, ServiceNow, and SharePoint, creating a secure an...d auditable workflow. Monthly releases jumped from 60-70 to 150-200 without adding staff. Change failure rate dropped below 4%, with zero customer-impacting incidents. Mobile releases now ship two days faster per sprint.
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Christian Dior had a slow and manual process for releasing software updates. This made it hard to get new features to users quickly and safely. They used LaunchDarkly to make feature releases faster ...and more targeted. Now, they can update features instantly instead of waiting 15 minutes or more. Teams can test and roll out changes by store, region, or user. This has made their software delivery much faster and safer.
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LaunchDarkly helped the Centers for Medicare & Medicaid Services (CMS) improve software delivery and reduce risk. CMS used LaunchDarkly to control user experiences during Medicare.gov Open Enrollment.... Program managers updated features quickly without new code. The team launched a new global header across six applications in one day. One team saved 75 hours in five months. LaunchDarkly made testing and releases faster and safer for CMS.
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Loom wanted to increase user engagement and run more experiments. Their old process was slow and required manual work from developers. They used LaunchDarkly to set up experiments faster and target u...sers more easily. Now, they can ship experiments every day and set rules without extra coding. This helped Loom roll out new features in phases and improve their product with data-driven decisions.
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Poka had long code freezes and unpredictable release schedules. This made it hard to communicate with customers and caused stress for developers. They started using LaunchDarkly to manage feature rel...eases and configurations. Now, they can release features by flipping flags, making the process faster and safer. They tripled their deployment frequency and can respond to customer needs more quickly. Their AI development also became faster and easier.
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LaunchDarkly helped Hawaiian Airlines manage feature releases during the COVID-19 crisis. The airline faced a surge in customer service requests and long wait times. Using LaunchDarkly's feature mana...gement, they rolled out self-service options for flight changes and cancellations. This allowed guests to handle most changes online or in the app. Release velocity tripled and time-to-value dropped by 50%. Guest satisfaction improved as support wait times fell.
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Climate LLC, Bayer's digital farming arm, needed to improve the reliability of their critical farming apps. Their old homegrown feature flag tool could not keep up as they grew and needed more advanc...ed features. They chose LaunchDarkly for feature management. With LaunchDarkly, they can now roll back app changes instantly and ship bug fixes quickly. This has made their development cycles faster and their apps more reliable.
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