Real-World Case Studies and Customer Success Stories with Infor Birst

Infor CloudSuite Industrial helped Betts Company regain supply chain control. Betts faced global competition and needed better supply chain management.... With Infor CloudSuite Industrial, Betts improved efficiency and optimized processes. Advanced Planning and Scheduling and Factory Track tools streamlined inventory and boosted customer satisfaction. Betts modernized operations to stay competitive in the manufacturing industry.
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Infor MES helped Timken Rail Services modernize its factory operations. The company replaced its old SCADA system to improve product... tracking and quality control. Infor MES enabled accurate serialization and full traceability for each bearing. Timken Rail Services achieved near-zero customer complaints and better data integrity. The rollout was completed in nine months to meet a key customer deadline.
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Infor Velocity Suite helped Benchmark Electronics automate complex sales order processing. The company managed daily orders for a $25 million... customer using manual PDF workflows. Infor's solution used robotic process automation and genAI-powered document processing to extract and validate order data. This reduced manual effort and errors, speeding up workflows. Benchmark Electronics now automates order processing for 250 customers with different document layouts.
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Infor CloudSuite Industrial Enterprise and Arkestro helped Koch Engineered Solutions cut manual data entry and setup time by 50%. The company unified... over 20 ERP systems and automated supplier communication. Predictive AI improved supplier collaboration and real-time feedback. Teams now make faster, data-driven sourcing decisions. Procurement efficiency increased across global operations.
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Infor CloudSuite Industrial Enterprise helped Benchmark Electronics unify four facilities that used different ERP systems. The company standardized business processes... and automated workflows. This reduced manual work and errors. Benchmark gained real-time supply chain visibility and improved scenario-based planning. The result was streamlined operations and better inventory control across the business.
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Infor CloudSuite Industrial, CPQ, and Factory Track helped ACS Group get real-time visibility across quoting and production. ACS Group builds... auxiliary equipment for plastics, food, and pharmaceutical industries. They needed one system to keep all departments in sync. Now, they quote faster and hit delivery targets. The team can focus on higher-margin, engineer-to-order projects without losing speed or quality.
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ACS Group used Infor CloudSuite Industrial, CPQ, and Factory Track to improve manufacturing. They sped up quoting and kept production... on schedule. The system gave real-time data across all departments. ACS could focus more on high-margin, engineer-to-order projects. They did not lose speed or quality. The solution helped them meet delivery targets and grow their business.
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Fecon used Infor CloudSuite Industrial, CPQ, and Factory Track to automate its quote-to-order process. The company sped up quoting and... improved order accuracy for its forestry equipment. Inventory management became smarter, helping Fecon predict business changes and optimize stock. This freed up cash flow, allowing more investment in new product development. Dealers now get faster, more professional service.
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Infor CloudSuite Industrial Enterprise and Arkestro’s AI platform helped Koch Engineered Solutions cut manual data entry and setup time by 50%. The company unified... over 20 ERP systems and automated supplier communication. Teams now use AI-driven insights for faster, data-informed sourcing decisions. Supplier collaboration and real-time feedback improved globally. Procurement is now more efficient and competitive.
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Catalyst Acoustics used Infor CloudSuite Industrial to automate its sales cycle. The company unified data and reduced manual quoting and... ordering steps. With CPQ and Factory Track, leads convert to quotes and orders with one click. This automation eliminated duplicate data entry and sped up workflows. Teams now have better data and operate more efficiently.
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Laggo used Infor WMS to improve healthcare logistics. The company achieved 98% inventory accuracy and full traceability for batches and... expiration dates. Laggo nearly doubled shipped units in one year. The cloud-based system helped Laggo respond faster to recalls and urgent hospital shipments. Infor WMS integrated with their ERP for real-time control. Laggo maintained operational consistency while scaling up.
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Infor CareFor Success helped University of Maryland Medical System align software support with their business vision. The customer success team... provided strategic guidance and understood the organization's goals. This partnership enabled the medical system to maximize value from Infor solutions. The support role became essential for driving operational excellence and continuous improvement.
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Infor CareFor Success helped University of Maryland Medical System align support with their business vision. The customer success team provided... strategic guidance and tailored resources. This partnership enabled the organization to adopt new features and drive continuous improvement. The support role became critical in achieving their goals and maximizing value from Infor solutions.
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Infor CloudSuite Healthcare helped MediSys Health Network unify clinical and supply chain data. The hospital group had struggled with disconnected... data and manual workarounds. The new ERP solution gave real-time visibility into contracts, inventory, and pricing. Staff now make faster decisions and work more efficiently. Collaboration improved across teams. MediSys delivers better patient care with connected operations.
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Infor Value+ helped Confluence Health automate vendor compliance checks. The healthcare provider serves over 260,000 people in Washington. Manual vendor... screening against the OIG exclusion database was slow and labor-intensive. With Infor Value+, checks now take minutes instead of hours. The solution uses AI and robotic process automation. Confluence Health achieved a 98% reduction in verification time and 100% ERP vendor compliance in under 30 days.
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Bozeman Health used Infor U to train over 2,500 employees. The health system wanted to speed up digital transformation and... improve productivity. They deployed Infor's cloud-based healthcare software. Infor U helped staff learn the new tools quickly. Employees gained skills to use the software well. This led to faster tech adoption and better results for the organization.
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Kuehne+Nagel used Infor Nexus to boost global logistics visibility and control. The company increased new customer wins by over 50%... and tripled transaction volumes. Infor Nexus enabled fast onboarding of new customers and supported complex, multi-national supply chain projects. Kuehne+Nagel became the first 3PL to deploy advanced modules like Network Transportation Management Optimizer. The partnership helped Kuehne+Nagel deliver better performance and lower costs for its customers.
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Smiths News used Infor WMS to replace old paper-based picking with digital workflows. The company gained real-time inventory visibility for... its 22,000+ retail customers. Warehouse productivity increased by 10%. Infor WMS helped Smiths News modernize and scale its warehouse operations. The solution set a strong foundation for future growth.
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Infor WMS helped Röhlig Logistics standardize global warehouse operations. The company unified over 40 sites in 17 countries, eliminating data... silos and inconsistent processes. Röhlig launched a new greenfield warehouse in three months, managing 20,000 SKUs. Ongoing support demand dropped to about one significant ticket per month. Infor WMS created a single source of truth for warehouse operations.
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Infor WMS helped Röhlig Logistics unify warehouse operations across 40 sites in 17 countries. The company replaced fragmented local systems... with a single warehouse management platform. Röhlig launched a new greenfield warehouse in just three months, managing 20,000 SKUs. Ongoing support needs dropped to about one major ticket per month. The solution created a single source of truth and improved global visibility.
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Scott Electric used Infor CloudSuite Distribution to modernize its ERP system. The company wanted to keep its next-day delivery promise... while growing. The new solution helped Scott Electric scale operations without extra strain. It also let them standardize pricing logic across different markets. The system made it easier for younger employees to use. Scott Electric improved efficiency and kept service standards high.
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Scott Electric used Infor CloudSuite Distribution to modernize its ERP system. The company wanted to keep its next-day delivery promise... while growing. The new solution helped Scott Electric scale operations without repeated ERP changes. It also made pricing logic standard across markets and easier for new employees to use. Scott Electric improved efficiency and kept service standards high.
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Turtle used Infor CloudSuite Distribution on AWS to replace its old data centers. The company wanted to compete with much... larger distributors. With the new cloud ERP, Turtle's small teams can work at a bigger scale. They no longer need on-premises infrastructure. The solution helps Turtle stay flexible and modern in the distribution market.
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Infor CloudSuite Equipment helped Wajax, a leading Canadian distributor, replace eight ERP systems with one unified cloud platform. Wajax automated quoting... and pricing, improved profitability, and increased response speed. The company centralized data and operations, boosting efficiency and visibility across 100+ branches. 1,800 employees now work smarter and faster with better warehouse management. Wajax simplified upgrades with continuous cloud enhancements.
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Titan International used Infor CloudSuite Automotive and Infor MES to unify its global manufacturing systems. The company replaced fragmented, siloed... platforms with a single cloud-based solution. This gave Titan real-time visibility into inventory, orders, and operations. The new system improved customer commitments with real-time production reporting. Titan can now adapt faster to market changes and use advanced tools like AI and RPA for efficiency.
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Titan International used Infor CloudSuite Automotive and Infor MES to unify its global manufacturing systems. Before, Titan had fragmented systems... and limited visibility. Now, the company has real-time insight into inventory, orders, and operations. Titan can adapt faster to market changes with continuous cloud updates. The new platform helps deliver more accurate customer commitments and supports large-scale growth.
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Infor Value+ helped Miller Industries automate parts order entry. The company saved 3,000 hours in just 60 days. The system... scans emails, extracts order details, and creates sales orders automatically. This reduced shipment errors and delays. Employees now spend more time on customer and planning work. Order processing is faster and more accurate.
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Wheeler Fleet used Infor CloudSuite Distribution Enterprise to cut infrastructure costs and reduce IT maintenance. The company improved operational efficiency... with new warehouse management tools. They streamlined fulfillment and pick-pack-ship processes. API integrations helped keep data accurate and sped up project delivery. Wheeler Fleet modernized ERP while keeping the flexibility needed for their business.
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Infor CloudSuite Public Sector helped Elsinore Valley Municipal Water District move financial operations to the cloud. The district replaced its... old ERP and manual processes for better transparency and efficiency. The new system automated invoice matching and audit prep, cut IT workload, and improved data consistency. Staff now spend less time on audits and more on public service. AWS provides secure, resilient cloud hosting.
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Infor CloudSuite Public Sector helped Saint Paul, Minnesota, modernize its ERP and HR systems. The city replaced legacy infrastructure with... a secure, scalable cloud platform. This unified finance, HR, and supply management, and improved workforce agility with mobile access and automation. The new system supports smarter decisions and efficient public services. Saint Paul now has a strong foundation for AI and advanced analytics.
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Infor CloudSuite Public Sector helped the City of Saint Paul modernize its ERP and HR systems. The city replaced old... systems with a secure, scalable cloud platform. Departments now use a single source of truth for finance, HR, and supply management. Mobile access and automated workflows increased workforce agility. The new system supports AI and analytics for future innovation. City services became more efficient and reliable.
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Infor Change Readiness Services helped a Customer Change Lead improve change and training efforts. The service provided tools and guidance... for organizational change management. The customer found the deliverables valuable. The solution increased the quality of change and training. The testimonial highlights support for ERP transformation and change readiness.
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Infor Change Readiness Services helped a customer improve their change and training efforts. The customer received tools and guidance for... their Customer Change Lead role. The services built confidence and supported sustainable change. The approach focused on empowering people and accelerating adoption. The testimonial highlights valuable resources for organizational change management.
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Safran Aerosystems used Infor to combine several ERP systems into one cloud solution. Infor's team helped them migrate smoothly, finishing... two projects on time and on budget. The new system improved scalability and flexibility for Safran. The company is now ready for long-term success and expects a strong return on investment. Infor's expertise and fast response made the difference.
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Nutreco uses Infor Managed Services for their M3 Core application. The Infor team acts like an internal support team. They... have built knowledge of Nutreco's implementation. Their support is appreciated by Nutreco's M3 end-users.
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