Real-World Case Studies and Customer Success Stories with Drupal CRM Core

University of Iceland needed better control over 300+ web properties. The IT team wanted a unified editorial experience and lower... maintenance costs. 1xINTERNET built a Drupal 8 multi-site platform with a shared design system. The solution included federated search, SSO integration, and scalable hosting. Now, the university can launch new sites faster and manage all properties from one system.
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J-PAL upgraded its website from Drupal 7 to Drupal 8 to improve flexibility and scalability. Redfin Solutions led the migration,... rebuilding the site and adding new features for better accessibility and consistency. The project included integrating Salesforce, supporting multilingual content, and enhancing editorial workflows. J-PAL’s team gained easier content entry, improved asset management, and a seamless transition. Ongoing support ensures the site continues to meet J-PAL’s evolving needs.
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Drupal helped the University of Denver build the Our Stories Our Medicine Archive (OSOMA), a digital platform for Indigenous knowledge. The archive supports... oral histories, digital artifacts, and personal stories. Drupal’s Group module enabled secure, community-based access control. The Gin admin theme made content management easy for contributors. The result is a scalable, accessible archive that protects sensitive cultural materials and encourages community participation.
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Catholic Schools New South Wales used Drupal to replace fragmented websites with a unified digital platform. The new site features... a scalable design system, advanced content management, and secure cloud hosting. Content editors now use intuitive tools like Layout Builder and custom widgets. The platform integrates with Eventbrite, Auth0, and CSNSW APIs for seamless workflows. CSNSW won Best in Show at the DrupalSouth Splash Awards 2025 for this project.
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Drupal helped Red Deer Polytechnic redesign its website to boost student recruitment. The new site improved navigation and made content... easier to find. Staff can now create accessible content for students. The redesign led to a 52% increase in users year-over-year. The site is faster, more user-friendly, and highlights the school's brand and sustainability efforts.
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CGS at the University of Maryland used Drupal to build the Country Climate Ambition Platform. The goal was to make... complex climate research easy to explore for a global audience. Drupal enabled interactive graphs, a global map, and a user-friendly admin system. The platform helps policymakers and the public access country-level climate data. CGS can now manage large datasets and expand research with a scalable, secure site.
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Bond University launched the Thinking Steps content hub using Drupal and Shorthand integration. The goal was to create a visually... rich editorial platform to showcase student stories and research. The team used Layout Builder and Shorthand to embed multimedia content and ensure seamless CMS integration. They solved search challenges by indexing Shorthand articles in Drupal, making all content easily searchable. The new hub went live with the 2024 Olympics, boosting engagement with Olympic-related stories.
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Drupal powered the Country Climate Ambition Platform for the Center for Global Sustainability. CGS needed an interactive, scalable site to... present complex climate research and country-specific data. OpenSense Labs built a platform with dynamic graphs, global map visualizations, and an easy admin interface. The solution improved data management and made climate insights accessible for global policy makers. The platform supports CGS's mission to inform international climate policy with clear, actionable research.
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Drupal's Layout Builder and Shorthand integration helped Bond University launch the Thinking Steps content hub. The project aimed to create... a unique editorial experience for sharing inspiring stories and research. Developers built custom Layout Builder components to keep new styles separate from the main site. The Shorthand module let editors embed visually rich articles easily. The solution improved content creation and editorial workflow for Bond University's team.
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Drupal CMS helped Catholic Schools New South Wales build a unified digital platform. The project replaced fragmented systems with a... scalable design system using Storybook and Pinto. Content editors now use a UX-focused Layout Builder and custom CKEditor 5 widgets for consistent branding. The new platform streamlines business processes and supports a network of integrated sites. The solution improved digital experience and operational efficiency for the education sector.
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Drupal helped Red Deer Polytechnic improve its website for student recruitment. Evolving Web used Drupal to redesign the site and... moved it to Acquia Cloud for better security. The new site has a better information structure and journey-driven content. Staff can now create accessible content for students. The changes led to more applicants and higher user engagement.
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University of Oxford updated its website using Drupal 7. The old site was not responsive and needed a new design... for mobile and tablet users. The team created new templates, improved the information architecture, and migrated thousands of content nodes. They used agile methods and Kanban to manage the project. The new Drupal site launched on schedule, serving most content including admissions, news, and research.
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University of Minnesota Housing and Residential Life used Drupal to redesign its student housing website. The old site was complex... and hard to use. The new site has simple navigation, clear calls to action, and a fresh design. Students can now find housing options faster with improved filters and a quick look feature. The site is fully accessible, mobile-ready, and meets WCAG 2.0 standards. The upgrade helps students and families find the right housing and community.
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Drupal 8 replaced Erasmus University Rotterdam's old TYPO3 system. The new platform launched in just 10 months. It powers the... main eur.nl site plus 17 subsites for faculties and institutes. The project reduced 80,000 pages to 12,000 and improved mobile navigation. Teams used modules like Group, Paragraph, and Search API Solr for flexible content and strong performance. All goals were met on time and within budget.
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Drupal helped NSW Digital Channels automate topic-based landing pages. Salsa Digital built a new content type with four templates, letting... authors pick layouts and automate content display. React components and Elasticsearch keep pages updated without manual work. Tag automation updated thousands of pages quickly. NSW content authors now save time and have more control over page layouts. Citizens can find information by topic more easily.
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ANSTO used Drupal to connect its website webforms to SAP CRM. The team managed hundreds of contact, enquiry, and booking... forms. Before, they relied on email notifications, which was hard to manage. The new solution automated form submissions into SAP, improving ticket tracking and reducing manual work. Admins can now review all submissions and errors in one place. Project documentation ensures everyone follows the same process.
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NSW Government used Drupal and the Digital NSW Design System to merge over 750 agency websites into nsw. gov.au. The OneCX...program delivered features like the Transport NSW Contact Us form, Youth Week Events Finder, and Micro Weddings Planner. These tools use React, Salesforce integration, and OpenSearch for fast, accessible, and user-friendly services. Users now have a simpler way to access government support and information. The project improved consistency and made services easier to find.
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UNDP used Drupal to manage over 200 corporate websites. The goal was to support its mission by improving digital presence... and operational efficiency. Drupal's multisite features allowed centralized control and local content customization. Acquia tools made content management easier and improved site speed. The project led to faster search, better user experience, and reduced maintenance work.
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Walsh Bay Arts Precinct launched a new Drupal website with updated branding and a dynamic 'What’s On' section. The site uses... Layout Builder for flexible content management and integrates with Artifax for event listings. Contact forms connect directly to a secure NSW Government CRM, ensuring privacy. The platform passed external security testing before launch. The new site empowers the team and highlights the precinct’s arts and culture.
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Cancer Australia unified its many websites into one modern platform using Drupal and GovCMS. The project improved navigation, brand consistency,... and accessibility for patients and health professionals. Content migration combined automated and manual processes to consolidate information. The new site features a robust design system, custom editorial tools, and advanced search powered by OpenSearch. Users can personalize their experience by selecting their user type for tailored content.
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Drupal and Acquia helped the United Nations Development Programme manage over 200 corporate websites. UNDP needed a scalable, flexible platform... for global operations. Drupal's multisite features gave centralized control and local content customization. Acquia tools improved user experience and site speed. The project supported UNDP’s mission to fight poverty and promote sustainable development.
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Drupal and GovCMS helped Cancer Australia merge many websites into one platform. The team used a GovCMS PaaS solution with... strong Drupal integrations. This made it easier for patients and health professionals to find trusted cancer information. The project improved content management and supported the Australian Government’s cancer care goals. Paper Moose and PreviousNext worked together to deliver a flexible, modern website.
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Drupal CMS helped the Department of Customer Service, NSW, unify government sites onto nsw. gov.au. The OneCX Program used the...Digital NSW Design System and custom development. Features include a multi-step React Contact Us form, Youth Week Events Finder, and Micro Weddings Planner. The solution integrates Salesforce, uses JSON data, and supports accessibility. Users now report issues faster and access services more easily.
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Drupal CMS helped Walsh Bay Arts Precinct launch a new website with fresh branding and a dynamic 'What’s On' section. The team used... the NSW Government Design System and worked with Enigma to ensure the site matched the new visual identity. Layout Builder gave editors flexibility to create engaging pages without developer help. The site integrated with Artifax to show real-time event listings and ticket links. The new site offers a better editorial experience and easier access to event information.
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Drupal webform module helped ANSTO connect webforms to SAP. ANSTO needed a better way to manage many web forms and... user submissions. The solution automated the connection between Drupal webforms and SAP, creating SAP Service Tickets from form data. Editors can map fields and configure handlers without changing SAP backend. Admins can review logs and use email as a backup. Key-based authentication with X.509 certificates secures the process. This improved efficiency and flexibility for ANSTO's webform management.
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Geoscience Australia needed a secure, scalable search for its static websites. Salsa Digital built a custom solution using Drupal, QuantCDN,... and Algolia. The system captures metadata in Drupal, pushes it to static HTML, and feeds it into Algolia for fast, flexible search. Editors can control search facets and filters. The new search is secure, customizable, and supports both sitewide and faceted search.
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Open Social, built on Drupal 8, helps a global pharmaceutical company connect employees and stakeholders. The platform replaces traditional intranets... with a flexible, open source community solution. It offers features like profiles, groups, events, and private messaging. The company benefits from fast deployment and easy customization. Open Social supports collaboration and communication across the organization.
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Calier migrated its website from Liferay to Drupal 9 to cut licensing costs and fix technical issues. The new Drupal... platform supports multiple subsidiaries and domains, making it easy to manage international sites. Flexible page creation uses modular components, reducing web development costs. Calier added a blog, press room, and a product catalog with PDF leaflets. A professional-only section ensures compliance for pharmacy products. The project improved SEO and unified branding across global sites.
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A global pharmaceutical company used Drupal to improve its website's search engine ranking. The team created a detailed SEO strategy... focused on technical optimization, competitor analysis, and targeted landing pages. They prioritized removing search filters and refining key content to boost visibility. The approach included localizing sites for international markets and optimizing for branded and low-frequency queries. As a result, the company saw increased website traffic and higher conversion rates, with visitor-to-customer conversions rising by up to 12%.
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Drupal enabled a major global pharmaceutical company to unify over 125 US product websites on a single, scalable headless CMS. The new platform... uses a decoupled React frontend and Drupal 10 backend, supporting up to 1 million users. This shift improved user experience, reduced operational costs, and allowed rapid onboarding of new brands. The platform proved its stability during a Super Bowl campaign, handling high traffic without issues. Integration with MarTech tools and a centralized design system streamlined content management and site launches.
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Drupal helped Bayer replatform 437 consumer brand sites from an obsolete system. The project supported 50 languages and unique branding... needs. Bayer saw organic traffic jump from 4% to 57%. Time to market dropped by 40%. Bounce rate fell by 19%. Bayer saved $15 million in IT and third-party costs over three years.
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Drupal enabled a major global pharmaceutical company to unify its fragmented US web platforms. The new headless web platform uses... Drupal 10 with a React frontend for fast, secure, and scalable site development. This solution reduced technical debt and improved governance, accessibility, and design consistency. The platform now serves as a model for integrating corporate design systems with decoupled CMS architecture.
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Save the Children Spain needed a complex website to manage donations, memberships, press, and training. Metadrop used Drupal to build... a multisite platform with custom modules for donations, e-learning, and signature campaigns. The site handled high traffic and integrated with Salesforce for data management. Migration to Drupal 8 included advanced analytics and a new press release system. The project led to 36 custom modules and improved collaboration between Save the Children Spain and Metadrop.
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Chicago Botanic Garden needed a better ticketing solution for its website. The old ecommerce system had performance issues and did... not integrate well with their main Drupal site. Mediacurrent unified the ticketing and information systems using Drupal Commerce. Now, visitors can buy tickets without leaving the main site. Staff and visitors benefit from a single, seamless experience. The Garden also gains improved data about its visitors through better integrations.
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Drupal helped YMCA of the North manage over a million monthly visitors and 70+ microsites. Five Jars improved the website... with automation, cutting CMS costs by 19% and saving 12+ hours weekly. New sign-ups doubled, error rates dropped 15%, and user acquisition costs fell 20%. The project delivered a seamless registration process, streamlined content management, and integrated third-party apps. Maintenance costs dropped 50% and traffic tripled, boosting user satisfaction and brand awareness.
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Drupal and CiviCRM powered a new website for Gateway Off-Road Cyclists. The old Dreamweaver site lacked membership management and trail... update features. The new site lets users register, renew, and manage memberships online. Trail conditions are updated in real time by authorized users. Memberships increased from 2-5 per year to 16-20 per month. The site now supports events, donations, and sponsor showcases.
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Mars used Drupal and Acquia Site Studio to rebuild its global website. The project unified 34 regional sites into one... platform, cutting content types from 14 to 5 and reducing components by 70%. Site performance improved with a 3.5x faster response time and a 93% cache rate. Content authoring time dropped by 25%. Global site visitors rose by 20%, and organic traffic increased by 10%.
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Mars used Drupal and Acquia Site Studio to unify 34 regional websites into one global platform. The new system cut... content authoring time by 25% and reduced unique content types from 14 to 5. Site performance improved with a 3.5x faster response time and a 93% cache rate. Global site visitors increased by 20%, with nearly 200% growth in key markets. SEO rankings and accessibility scores also improved across all regions.
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Mars used Drupal to build a unified digital platform for its global brands. The project cut development time by 50%... and reduced maintenance costs by 40%. Mars created a starter kit with shared components for brand and campaign sites. The platform supports over 180 countries and ensures brand consistency. Integrations included Smartling, Salsify PIM, and Salesforce Marketing Cloud.
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Drupal and Acquia helped Bayer Consumer Health replatform 437 brand sites in 18 months. The project cut bounce rate by... 19% and reduced time to market by 40%. Bayer needed a flexible CMS for 50 languages and unique branding. Agile project management enabled fast launches, up to 100 sites per month. The new platform improved user experience and operational efficiency.
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Ubicquia used Drupal to improve their website's SEO. Specbee ran a full SEO audit and found areas to boost organic... traffic. They fixed technical SEO issues, improved page speed, and optimized images with the Webp module. The website health score jumped from 75 to 95. Drupal's SEO features helped Ubicquia reach more users and improve site performance.
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Finalist, SIM Group, and Open Social built the O365 Connector for Drupal to help Dutch public authorities integrate Microsoft Office 365 with Drupal-based intranets. The connector lets... users see emails, calendar events, and Teams status inside Drupal. It uses secure authentication and connects to the Microsoft Graph API. The project focused on making collaboration and information sharing easier for users. The partners donated the module to the Drupal community for global use.
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Fastly migrated its website from Jekyll to Drupal to support rapid growth and empower its marketing team. The new Drupal... site lets editors update content in real time, manage blogs, and share events without engineering help. Integrations with Eloqua and Salesforce help capture leads and manage customers. The site is now more responsive, secure, and ready for international expansion. Fastly benefits from improved performance, security, and flexibility for future needs.
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