Customer stories

Product Business Settings

Drift is popular in Computer Software, Information Technology And Services, and Human Resources industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation
CRM
Email Marketing
Other Demand Generation

Drift Product Overview

Drift is the world's first and only conversational marketing and sales platform. Everything starts with a conversation to drive customer engagement and business growth.

How satisfied the customers are with Drift use-cases

Reviews

"Drift is able to take months off our sales cycle because it allows us to skip the part of the process that gets hung up in the prospect filling out a form, going through an email nurturing campaign, and so on. We know that a prospect who comes in th...rough Drift is ready to jump right into the next state of the buyer journey." - Kory Wagner
"Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing." - James Whitemore

Drift Customer Insights, Testimonials and Case Studies

Why is Drift the best choice for Engagement Management?

How efficiently Does Drift manage your Playbook Creation?

How efficiently Does Drift manage your Generation Of New Leads?

What Are the key features of Drift for Account Management?

What solutions does Drift provide for Conversion Management?

What is Drift?

Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.

The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.

What is Drift used for?

Drift is a Conversational Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Playbook Creation and Generation Of New Leads .

What are the top features of Drift?

bot, Personalization and Alerts: popups & Notifications are some of the top features of Drift.

Who uses Drift?

Drift is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Drift alternatives?

Qualified, Continually, Ada and Verint Messaging are popular alternatives for Drift.

Where is Drift located?

Drift is headquartered at 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309.

33 buyers and buying teams have used Cuspera to assess how well Drift solved their Conversational Marketing needs. Cuspera uses 7577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

CUSTOMERS TESTIMONIALS
Drift testimonial

Kory Wagner

VP Marketing

Centage

Drift is able to take months off our sales cycle because it allows us to skip the part of the process that gets hung up in the prospect filling out a form, going through an email nurturing campaign, and so on. We know that a prospect who comes in through Drift is ready to jump right into the next s...tate of the buyer journey.

Testimonial By Kory Wagner
Drift testimonial

James Whitemore

SVP & CMO

NetApp

Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing. Testimonial By James Whitemore
Drift testimonial

Matt Quirie

CEO

ROI DNA

At ROI·DNA, we build and run B2B digital programs for many of the largest companies in the world. When our partner Demandbase suggested that we also partner with Drift, we took one look and jumped right in. Drift's commitment to its customers and product vision is second to none. Their Conversation...al Marketing solution isn't just a simple evolution of that category but a giant leap and positive disruption to Conversion Rate Optimization's status quo.

Testimonial By Matt Quirie
CUSTOMERS TESTIMONIALS
Drift testimonial

Kory Wagner

VP Marketing

Centage

Drift is able to take months off our sales cycle because it allows us to skip the part of the process that gets hung up in the prospect filling out a form, going through an email nurturing campaign, and so on. We know that a prospect who comes in through Drift is ready to jump right into the next s...tate of the buyer journey.

Testimonial By Kory Wagner
Drift testimonial

James Whitemore

SVP & CMO

NetApp

Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing. Testimonial By James Whitemore
Drift testimonial

Matt Quirie

CEO

ROI DNA

At ROI·DNA, we build and run B2B digital programs for many of the largest companies in the world. When our partner Demandbase suggested that we also partner with Drift, we took one look and jumped right in. Drift's commitment to its customers and product vision is second to none. Their Conversation...al Marketing solution isn't just a simple evolution of that category but a giant leap and positive disruption to Conversion Rate Optimization's status quo.

Testimonial By Matt Quirie
 

Zscaler says it suffered data breach following Salesloft Drift compromise - TechRadar

Salesloft's Drift platform was compromised, leading to a data breach at Zscaler. Attackers accessed sensitive customer data, including names, emails, and product information, but Zscaler's systems re...mained secure. The breach is linked to third-party cyberattacks, with ShinyHunters and UNC6395 suspected. Zscaler revoked Drift integrations and is investigating.

Read on →
 

Enterprise Teams Using Salesloft Saw 3.3x ROI and 12% Higher Close ...

Salesloft announced findings from a Forrester Consulting study showing that enterprise teams using its Revenue Orchestration Platform achieved a 3.3x ROI and 12% higher close rates. The study highlig...hts improved deal management, increased productivity, and significant cost savings. Salesloft's platform integrates sales engagement, conversation intelligence, and AI-powered workflows to enhance revenue operations.

Read on →

Cin7 - Information Technology And Services

Salesloft helps Cin7’s Account Executives spend less time on admin work. Before using Salesloft, Cin7’s AEs spent a lot of time updating the CRM and prioritizing tasks. With Salesloft’s Rhythm featur...e, AEs now get clear daily task lists and know who to call and what to do. This saves them up to one or two hours each day. Now, Cin7’s AEs spend more time with customers and less on admin tasks.

Read on →

Seamless.AI - Information Technology And Services

Salesloft helped Seamless.AI improve customer success operations. Seamless.AI had problems with fragmented communication and manual processes. Their teams could not see all customer interactions in o...ne place. Salesloft gave them better tools to manage renewals and account growth. The platform increased retention rates and made support more consistent.

Read on →

OpenText - Information Technology And Services

Salesloft helped OpenText’s Inside Sales team solve two big problems. First, the team struggled to understand how their sales campaigns performed. They could not easily get the data they needed. Seco...nd, they had trouble measuring customer engagement with their content. Salesloft gave them better visibility and actionable insights. Now, the team can focus, stay accountable, and see what works in their sales process.

Read on →

Wrike - Information Technology And Services

Wrike used Drift chatbots to improve website engagement and lead conversion. Their sales team needed to focus on high-quality leads and convert more trial users. The old chatbot was limited and not i...ntegrated with their tech stack. Wrike switched to Drift for better personalization and 24/7 support. This led to big pipeline growth, more bookings, and fast ROI.

Read on →

More Qualified Pipeline: Faster — How to Do It with Drift

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Peers used Drift for engagement management and playbook creation

Drift Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (135)
Analytics

4.10/5

Read Reviews (200)
Custom Reports

3.56/5

Read Reviews (523)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (135)
Analytics

4.10/5

Read Reviews (200)
Custom Reports

3.56/5

Read Reviews (523)

Software Failure Risk Guidance

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for Drift

Overall Risk Meter

Low Medium High

Top Failure Risks for Drift

Salesloft, Inc News

M&A
 

Clari and Salesloft Complete Merger and Appoint Steve Cox as CEO to ...

Clari and Salesloft have merged to form a new entity focused on building a Predictive Revenue System. This merger aims to unify data and AI workflows to enhance revenue predictability. Steve Cox has been appointed CEO to lead this initiative, which includes doubling R&D investment to drive AI innovation. The merger promises comprehensive revenue orchestration and AI-driven growth for global customers.

Company
 

Salesloft platform integration restored after probe reveals monthslong GitHub account compromise

Salesloft's platform integration with Salesforce has been restored following a supply chain attack linked to a compromised GitHub account. The attack, conducted by UNC6395, targeted Salesforce instances using compromised OAuth tokens. Drift remains disabled as a precaution. The breach affected several security companies, including Palo Alto Networks and Cloudflare.

Product
 

UPDATE: Organizations Using the Salesloft Drift AI Chat Agent Must Check It for Compromise

FreeConference.com has launched an updated version of its mobile app for Android, enhancing user experience with features like conference access via code, improved performance, and smaller download size. The app now syncs with the latest web version, allowing users to schedule and join meetings, video conferences, and view shared screens directly from their Android devices.

Company
 

Salesloft Drift attacks hit Cloudflare, Palo Alto Networks, Zscaler

Salesloft's Drift platform was involved in a significant security breach impacting multiple companies, including Cloudflare and Palo Alto Networks. The breach, linked to integrations with Salesforce, exposed sensitive data but did not affect Salesloft's core platform. Salesloft plans to take Drift offline to enhance security. The breach has raised widespread concern among affected customers.

Salesloft, Inc Profile

Company Name

Salesloft, Inc

Company Website

https://salesloft.com/

Year Founded

2011

HQ Location

1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309

Employees

251-500

Social

Financials

SERIES D