Drift Overview
Drift is the world's first and only conversational marketing and sales platform. Everything starts with a conversation to drive customer engagement and business growth.
Use Cases
Customers recommend Engagement Management, Playbook Creation, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Drift.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Drift.
Drift Use-Cases and Business Priorities: Customer Satisfaction Data
Drift works with different mediums / channels such as Website. and Chat.
Drift's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and Drift support capabilities include AI Powered, Chat Support, Email Support, etc. also Drift analytics capabilities include Analytics, and Custom Reports.
Reviews
"A lot of the beauty of Drift is that it doesn't just solve for current pain points. It brings a lot more to the table. It's like a brand new lead channel. There was a lot of revenue left on the table; Drift has been able to tackle that for us." - Rob Stevenson
Drift, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Drift
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
Drift is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.
Drift Customer wins, Customer success stories, Case studies
What benefits does Drift offer for Engagement Management?
What Are the key features of Drift for Playbook Creation?
How does Drift address your Generation Of New Leads Challenges?
What solutions does Drift provide for Account Management?
How can Drift optimize your Conversion Management Workflow?
33 buyers and buying teams have used Cuspera to assess how well Drift solved their Conversational Marketing needs. Cuspera uses 7577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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A lot of the beauty of Drift is that it doesn't just solve for current pain points. It brings a lot more to the table. It's like a brand new lead channel. There was a lot of revenue left on the table; Drift has been able to tackle that for us. Testimonial By Rob Stevenson |
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Drift’s Virtual Selling Assistants have helped ServiceNow quickly reach more customers globally, increasing overall sales pipeline by 10% without added headcount. Testimonial By Kevin Haverty |
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If you’re at a tradeshow and 3,000 people walked by your booth, but you only got to speak to 10, wouldn’t you like to be able to speak to 10 times that, or 30 times that? That’s what Drift has allowed us to do. All of a sudden, the SDRs were telling me, we can’t live without this thing. Testimonial By Matt Mullin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rob Stevenson Director of Performance Marketing Zenefits |
A lot of the beauty of Drift is that it doesn't just solve for current pain points. It brings a lot more to the table. It's like a brand new lead channel. There was a lot of revenue left on the table; Drift has been able to tackle that for us. Testimonial By Rob Stevenson |
|
Kevin Haverty Chief Revenue Officer ServiceNow |
Drift’s Virtual Selling Assistants have helped ServiceNow quickly reach more customers globally, increasing overall sales pipeline by 10% without added headcount. Testimonial By Kevin Haverty |
|
Matt Mullin Sr. Director Global Marketing Ops and Technology tenable |
If you’re at a tradeshow and 3,000 people walked by your booth, but you only got to speak to 10, wouldn’t you like to be able to speak to 10 times that, or 30 times that? That’s what Drift has allowed us to do. All of a sudden, the SDRs were telling me, we can’t live without this thing. Testimonial By Matt Mullin |
Wrike - Information Technology And Services
Read more →Boomi - Information Technology And Services
Read more →Fullsteam - Computer Software
Read more →Syskit - Information Technology And Services
Read more →More Qualified Pipeline: Faster — How to Do It with Drift
Frequently Asked Questions(FAQ)
for Drift
What is Drift?
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.
Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.
The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.
What is Drift used for?
What are the top features of Drift?
Who uses Drift?
What are Drift alternatives?
Where is Drift located?
Peers used Drift for engagement management and playbook creation
Drift Competitors
Drift Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (135) |
| Analytics | Read Reviews (200) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (135) |
| Analytics | Read Reviews (200) |
| Custom Reports | Read Reviews (523) |
Drift Integrations
Drift integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Drift
Software Failure Risk Guidance
?for Drift
Overall Risk Meter
Top Failure Risks for Drift
Salesloft, Inc News
Salesloft platform integration restored after probe reveals monthslong GitHub account compromise
Salesloft's platform integration with Salesforce has been restored following a supply chain attack linked to a compromised GitHub account. The attack, conducted by UNC6395, targeted Salesforce instances using compromised OAuth tokens. Drift remains disabled as a precaution. The breach affected several security companies, including Palo Alto Networks and Cloudflare.
UPDATE: Organizations Using the Salesloft Drift AI Chat Agent Must Check It for Compromise
FreeConference.com has launched an updated version of its mobile app for Android, enhancing user experience with features like conference access via code, improved performance, and smaller download size. The app now syncs with the latest web version, allowing users to schedule and join meetings, video conferences, and view shared screens directly from their Android devices.
Salesloft Drift attacks hit Cloudflare, Palo Alto Networks, Zscaler
Salesloft's Drift platform was involved in a significant security breach impacting multiple companies, including Cloudflare and Palo Alto Networks. The breach, linked to integrations with Salesforce, exposed sensitive data but did not affect Salesloft's core platform. Salesloft plans to take Drift offline to enhance security. The breach has raised widespread concern among affected customers.
Clari and Salesloft merger ushers in the era of autonomous revenue systems - MarTech
Clari and Salesloft have announced a merger to create "autonomous revenue systems," combining AI and data to enhance revenue orchestration. The merger aims to unify revenue team workflows, leveraging a vast dataset to improve decision-making and align sales and marketing efforts. The combined entity will ingest over 10 billion revenue actions and 1 trillion data signals, offering comprehensive coverage across the revenue cycle.
Salesloft, Inc Profile
HQ Location
1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Employees
251-500
Social
Financials
SERIES D
