Real-World Case Studies and Customer Success Stories with CustomerSure

CustomerSure VoC platform helped Covéa Insurance collect feedback and measure satisfaction. The platform is easy to use, even for people... who do not use it daily. Covéa Insurance trusts CustomerSure to support Consumer Duty compliance. The solution helps drive action and improve customer experience. Covéa Insurance values CustomerSure as a partner that reflects their values.
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CustomerSure helps Marmalade Insurance collect real-time feedback from young drivers. The platform makes it easy for staff to see customer... opinions and improve service. Marmalade uses CustomerSure to motivate employees and find areas for training. The feedback system helps the company prioritize projects and manage customer expectations. Staff morale is higher and customer sentiment is positive.
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CustomerSure helped Covéa Insurance improve their Voice of the Customer programme. Covéa used the platform to create and adjust surveys... in real time. This made it easy to get fast feedback from customers and broker partners. The tool let them test new survey questions and increase response rates with A/B testing. Covéa saw strong increases in survey responses and used feedback to boost employee recognition.
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CustomerSure helped iamproperty boost customer satisfaction by 7% and NPS by nine points in 12 months. iamproperty used CustomerSure to... collect feedback from vendors, buyers, and partner agents at key moments. The platform's AI features saved time by analyzing feedback automatically. Teams now act quickly on insights, improving service and strengthening relationships. Real-time feedback is now part of daily operations, driving measurable growth.
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CustomerSure helped Beyond Housing collect and use customer feedback better. Before, feedback was scattered and slow. Now, feedback comes in... real time from email, SMS, IVR, and web links. AI sorts comments and flags urgent issues. Leaders use dashboards to track satisfaction and make decisions. Customer satisfaction in repairs rose by 7%. The system helps teams act fast and with care when customers need help.
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CustomerSure helped Connect Housing move from a manual feedback system to a real-time feedback platform. Connect Housing needed faster, more... actionable insights to improve tenant services. CustomerSure provided flexible tools for collecting and analyzing feedback, including tracking Tenant Satisfaction Measures and benchmarking scores. The volume of feedback increased from under 100 responses per month to much higher levels. Net Promoter Score improved, and Connect Housing gained more confidence in their customer satisfaction data.
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CustomerSure helped GBG run a global Voice of the Customer programme. GBG needed a solution with global coverage, multi-language support,... and CRM integration. CustomerSure made it easy for customers worldwide to give feedback in real time. The system is simple to use and quick to train new staff. GBG can now respond to customer issues fast and improve customer experience across the globe.
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CustomerSure's feedback system helped a small IT company boost team morale. Kevin, a skilled but quiet employee, received direct customer... praise through the platform. Comments like "excellent service" and "very helpful" made his work visible. This recognition increased his confidence and trust from colleagues. The company now has hundreds of positive comments, showing the value of real-time customer feedback.
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CustomerSure helped GBG Plc run a global Voice of the Customer program. GBG needed a way for customers worldwide to... give feedback easily and in real time. CustomerSure offered simple setup, strong support, and easy integration with their CRM. The system made it fast to train new users and improved reporting. GBG can now respond to customer issues quickly and improve service. This led to better customer experience and faster problem resolution.
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CustomerSure helped Philips Sonicare expand its customer feedback program from the UK to Western Europe and the USA. The solution included... multilingual surveys in 10 languages, easy-to-use tools, and comprehensive training. Philips improved engagement with dental professionals and scaled customer experience efforts globally. The partnership enabled Philips to gather valuable feedback and drive improvements for Sonicare customers.
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CustomerSure helped Philips Sonicare build a global customer feedback program. Philips needed a simple, multilingual survey system for their field... team. CustomerSure delivered surveys in 10 languages, easy reporting, and strong support. The program started in the UK, expanded to Europe, and then the USA. Philips can now collect feedback worldwide and improve customer experience at scale.
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CustomerSure helped Barchester Healthcare collect real-time feedback from residents, families, and friends across 250 care homes and mental health hospitals. The system made... it easy for staff to act on feedback quickly and improve the customer experience. Barchester saw a culture shift, with Net Promoter Score becoming a key performance indicator. Quality ratings reached their highest ever levels. The feedback system also supported higher occupancy rates and provided evidence for regulators.
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CustomerSure helps Barchester Healthcare collect feedback from residents and their families. The software makes it easy to gather and act... on feedback, even from elderly and vulnerable people. Barchester Healthcare has used CustomerSure for over 4 years. The platform helps improve satisfaction, track key metrics, and support compliance. It gives managers insights to make better decisions and improve care.
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CustomerSure helped Spark Energy improve customer service quality and lower costs. The platform identified service pinch points, leading to better... First Call Resolution and fewer duplicate calls. Spark Energy saw measurable gains in customer satisfaction. CustomerSure supports compliance and real-time feedback for utilities. The solution streamlines reporting and audit trails for regulated providers.
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CustomerSure helped Death Wish Coffee improve customer experience with real-time feedback tools. The software made it easy to respond to... customers and track urgent issues. Death Wish Coffee praised CustomerSure's fast and helpful support. The team found the system simple and effective for managing customer feedback. This led to better customer satisfaction and team performance.
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CustomerSure helped UBT triple its Net Promoter Score from 23 to 69. UBT needed a simple feedback system to understand... customer views and improve reporting. CustomerSure delivered a fast setup in just 6 days. Clients now feel listened to, leading to happier customers and increased spend. UBT values CustomerSure as critical to their business advisory services.
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CustomerSure VoC platform helps KK Wind Solutions collect and act on client feedback. The platform is easy to use, even... for staff who do not use it daily. It lets the company respond to customer needs and improve with the customer at heart. The solution supports continuous company development and keeps the team happy after years of use.
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CustomerSure helped KK Wind Solutions improve customer retention by making it easy to collect and act on feedback. The platform supports... NPS and CSAT metrics and is simple for staff to use. KK Wind Solutions found implementation fast and personalized. The company now responds better to customer needs and keeps customers happy. CustomerSure helps them exceed expectations in the energy and utilities sector.
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CustomerSure helps Tastecard collect thousands of member feedback responses each month. Tastecard uses this customer experience platform to improve its... sign-up process, pricing model, and website. Integration with their IT and Help Scout systems makes feedback collection easy. The platform's reply-to-feedback feature lets Tastecard address issues directly. Adding app info to membership packs solved a key member problem.
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CustomerSure helped Swiftpage boost contract renewals by improving customer satisfaction. Swiftpage used CustomerSure to collect daily survey data and generate... monthly reports for their support team. The solution was easy to set up and provided instant feedback for staff incentives. Swiftpage achieved over 95% CSAT in Europe and now uses CustomerSure globally to measure satisfaction. The feedback process also highlighted areas for product and service improvement.
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CustomerSure helped Spark Energy reduce complaint volume and improve first contact resolution. Spark Energy used CustomerSure to identify problem touchpoints... and act on customer feedback. They call back up to 30% of negative feedback, leading to fewer complaints. Real-time satisfaction data made business conversations easier. Agents enjoy using CustomerSure, which improved their soft skills and customer-centric culture.
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CustomerSure helped Polypipe Building Products collect real-time customer feedback. Before, Polypipe relied on outdated, anecdotal comments from sales. With CustomerSure,... they now get up-to-date data and useful reports. The system is easy to use and integrates with their business. Polypipe saw measurable improvements in customer satisfaction and set up improvement groups. Fast support and adaptability made the process smooth.
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CustomerSure helped Optimus, a property services tech company, improve decision-making with real-time Voice of the Customer data. Optimus needed better... customer feedback tools and intelligent reporting. CustomerSure's platform was quick to implement and easy to use. Optimus now has better data transparency and higher response rates. Feedback quality improved, helping guide service decisions.
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CustomerSure helps Marmalade Insurance collect real-time customer feedback. Marmalade wanted to improve customer service and motivate staff. They chose CustomerSure... for its flexible, responsive support and easy-to-use reporting portal. Staff now see direct feedback, boosting morale and helping spot training needs. The system makes it simple to track and improve customer satisfaction.
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CustomerSure helped Digital Marketing Institute improve NPS, CSAT, and Customer Effort Score. Before, their feedback process was disjointed across departments.... CustomerSure made it easy to collect feedback at every customer touchpoint. Implementation was simple and advice from CustomerSure shaped their survey strategy. Since using CustomerSure, all key customer metrics have increased.
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CustomerSure helps Death Wish Coffee keep their NPS above 90%. The company needed to grow with its fast-growing audience and... improve customer feedback. CustomerSure provided easy-to-use, branded surveys and clear NPS tracking. Death Wish Coffee used feedback to launch a rewards program with almost 150,000 users. Fast support and actionable insights led to more happy, returning customers.
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CustomerSure helped Covéa Insurance boost survey response rates and employee recognition. Covéa needed a flexible Voice of the Customer platform... to collect feedback in real time. CustomerSure enabled agile survey creation and A/B testing of invitations. This led to strong increases in response rates and better internal recognition for staff. The platform allowed Covéa to quickly adapt and improve their customer experience program.
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CustomerSure helped Connect Housing move from manual spreadsheets to a real-time feedback platform. Connect Housing saw a big increase in... customer feedback volume and improved Net Promoter Score trends. The platform let them track tenant satisfaction by type, area, and demographics. CustomerSure's flexible solution made it easy to act on feedback and benchmark against other housing associations. Connect Housing now gets more actionable insights and has greater confidence in their results.
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CustomerSure integrated with Zendesk for Chartboost, a mobile game advertising platform. Chartboost wanted better customer feedback and proof of strong... support service. CustomerSure's customizable feedback and API made setup fast and easy. Chartboost exceeded expectations for response quality, response rate, and management. The team saw higher job satisfaction and more confidence in selling their service.
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CustomerSure helped Barchester Healthcare collect real-time feedback from 12,500 residents and patients across 250+ UK sites. The system made it... easy for all age groups to share their views and for staff to act quickly on responses. Barchester saw year-on-year improvements in Net Promoter Score and achieved their highest ever quality ratings. The feedback system also provided evidence to regulators and supported high occupancy rates. CustomerSure's platform enabled a culture shift focused on quality care and customer experience.
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CustomerSure's real-time feedback platform helped Connect Housing, a social housing provider in West Yorkshire, improve tenant satisfaction and community welfare. The platform made... it easy to collect and act on tenant feedback. Connect Housing found the filters and dashboards simple and informative. The CustomerSure team provided strong support and made adjustments as needed. Connect Housing recommends CustomerSure for understanding and improving customer feedback.
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CustomerSure helped Beyond Housing improve customer feedback collection and service recovery. The platform enabled real-time feedback through email, SMS, IVR,... and web links. AI-powered analysis flagged urgent issues and integrated insights with Power BI. Customer satisfaction in repairs rose by 7%. Leaders now use dashboards to track tenant satisfaction and make evidence-based decisions.
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CustomerSure helped Horiba-Mira run their Voice of the Customer programme. The team at CustomerSure provided fast support and a personal... approach. Horiba-Mira found the system easy to use and saw business growth as a result. CustomerSure responded to questions within hours. Horiba-Mira credits CustomerSure for helping them grow.
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CustomerSure helped KK Wind Solutions improve customer retention by making it easy to collect and act on feedback. KK Wind Solutions... needed a customer experience platform to serve a few large wind OEM customers. They chose CustomerSure for its simple survey tools and support for NPS and CSAT. Implementation was fast and personalized. The platform is easy to use and helps the team respond quickly to customer needs.
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