Real-World Case Studies and Customer Success Stories with CustomerSure

CustomerSure helped Philips Sonicare build a global customer feedback program. Philips needed a simple, multilingual survey system for their field team. CustomerSure delivered surveys in 10 languages..., easy reporting, and strong support. The program started in the UK, expanded to Europe, and then the USA. Philips can now collect feedback worldwide and improve customer experience at scale.
Show More..

CustomerSure helped Philips Sonicare expand its customer feedback programme across Western Europe and the US. Philips faced challenges in scaling feedback collection globally. CustomerSure’s VoC plat...form enabled multilingual surveys and seamless feedback across regions. The partnership improved customer engagement and brand awareness. Philips tailored its approach to meet diverse global needs, driving continuous improvement.
Show More..

CustomerSure helps Tastecard collect and act on member feedback. Tastecard uses CustomerSure to get thousands of responses each month. The platform gives insights into sign-up, membership use, and re...asons for cancellation. Tastecard improved its service by adding app information to membership packs after feedback. The team uses CustomerSure’s reply function to talk directly with members. Tastecard says the platform is easy to use and delivers valuable business insights.
Show More..

CustomerSure helped Death Wish Coffee improve customer experience with real-time feedback tools. The software made it easy to respond to customers and track urgent issues. Death Wish Coffee praised C...ustomerSure's fast and helpful support. The team found the system simple and effective for managing customer feedback. This led to better customer satisfaction and team performance.
Show More..

CustomerSure helps Death Wish Coffee track and improve their NPS. The company needed to keep up with rapid growth and ensure customer happiness. CustomerSure provided easy-to-use, branded surveys and... fast support. Death Wish Coffee now quickly sees what to improve and acts on feedback. They launched a rewards program for almost 150,000 users based on customer input. Their NPS stays above 90% and survey response rates are over 20%.
Show More..

CustomerSure helped UBT, a business advisory group, capture and report client feedback easily. UBT needed a simple system to understand customer views. CustomerSure set up the solution in just 6 days.... UBT's Net Promoter Score rose from 23 to 69. Clients now feel listened to, leading to happier customers and more spending.
Show More..

CustomerSure helped Digital Marketing Institute improve NPS, CSAT, and Customer Effort Score. DMI needed a unified way to collect feedback across all departments and customer journeys. They chose Cus...tomerSure for its easy feedback tools and helpful advice. Implementation was simple and gave DMI a clear view of customer experience. Since using CustomerSure, DMI saw increases in NPS, CSAT, and CES. Staff also received more positive feedback from customers.
Show More..

Optimus used CustomerSure's VoC platform to get real-time feedback data. They wanted to improve the conveyancing and home survey process. The switch from their old feedback software led to better res...ponse rates and higher quality feedback. Real-time data helped Optimus make faster decisions and improve partner performance. Data transparency increased across their partner network, boosting customer satisfaction.
Show More..

CustomerSure helped Connect Housing move from a manual feedback system to a real-time feedback platform. Connect Housing needed faster, more actionable insights to improve tenant services. CustomerSu...re provided flexible tools for collecting and analyzing feedback, including tracking Tenant Satisfaction Measures and benchmarking scores. The volume of feedback increased from under 100 responses per month to much higher levels. Net Promoter Score improved, and Connect Housing gained more confidence in their customer satisfaction data.
Show More..

CustomerSure helps Marmalade Insurance measure and improve customer satisfaction. Marmalade uses the platform to get real-time feedback and keep their team motivated. The solution makes it easy to co...llect and act on customer insights. Marmalade improves service differentiation and customer retention. Staff feel empowered with direct customer experience data. The platform delivers financial and strategic benefits for Marmalade.
Show More..

CustomerSure helped Covéa Insurance improve their Voice of the Customer programme. Covéa used the platform to create and adjust surveys in real time. This made it easy to get fast feedback from custo...mers and broker partners. The tool let them test new survey questions and increase response rates with A/B testing. Covéa saw strong increases in survey responses and used feedback to boost employee recognition.
Show More..

CustomerSure helped Covéa Insurance improve its Voice of the Customer (VoC) programme. Covéa used the platform to collect real-time feedback and increase survey response rates. The solution gave Cové...a better customer insights and helped recognize employees. This led to better decision-making and higher employee motivation. Covéa strengthened customer insight and engagement with CustomerSure.
Show More..

CustomerSure helps Marmalade Insurance collect real-time feedback from young drivers. The platform makes it easy for staff to see customer opinions and improve service. Marmalade uses CustomerSure to... motivate employees and find areas for training. The feedback system helps the company prioritize projects and manage customer expectations. Staff morale is higher and customer sentiment is positive.
Show More..

CustomerSure VoC platform helped Covéa Insurance collect feedback and measure satisfaction. The platform is easy to use, even for people who do not use it daily. Covéa Insurance trusts CustomerSure t...o support Consumer Duty compliance. The solution helps drive action and improve customer experience. Covéa Insurance values CustomerSure as a partner that reflects their values.
Show More..

CustomerSure helped Chartboost improve customer feedback quality and response rates. Chartboost wanted better evidence of their strong support for game developers. They chose CustomerSure for its eas...y Zendesk integration and flexible feedback options. Setup was quick with minimal development work. The team saw higher job satisfaction and more confidence in selling their service. CustomerSure's support team was responsive and professional throughout the process.
Show More..

CustomerSure helped Swiftpage improve customer satisfaction and drive up contract renewals. Swiftpage used CustomerSure to collect daily survey data and generate monthly reports for their support tea...m. The solution was easy to set up and provided instant feedback for staff incentives. Swiftpage achieved over 95% customer satisfaction in Europe and plans to expand feedback measurement globally.
Show More..

CustomerSure helped GBG Plc run a global Voice of the Customer program. GBG needed a way for customers worldwide to give feedback easily and in real time. CustomerSure offered simple setup, strong su...pport, and easy integration with their CRM. The system made it fast to train new users and improved reporting. GBG can now respond to customer issues quickly and improve service. This led to better customer experience and faster problem resolution.
Show More..

CustomerSure helps GBG run a global Voice of the Customer program in over 60 countries. GBG needed a feedback system that works worldwide. CustomerSure lets GBG collect feedback in many languages and... links with their CRM. The platform is easy to use and gives real-time feedback reports. GBG keeps high customer service standards in many markets with CustomerSure.
Show More..

CustomerSure VoC platform helps KK Wind Solutions collect and act on client feedback. The platform is easy to use, even for staff who do not use it daily. It lets the company respond to customer need...s and improve with the customer at heart. The solution supports continuous company development and keeps the team happy after years of use.
Show More..

CustomerSure helped Polypipe Building Products move from informal feedback to a structured customer feedback system. The company faced problems with anecdotal feedback and inconsistent data. They use...d a step-by-step process to set up a customer feedback platform across their business. This led to better customer satisfaction and improvements in how the business runs. The case shares lessons and advice for others wanting to use customer feedback to grow.
Show More..

CustomerSure helped Barchester Healthcare collect real-time feedback from residents, families, and friends across 250 care homes and mental health hospitals. The system made it easy for staff to act ...on feedback quickly and improve the customer experience. Barchester saw a culture shift, with Net Promoter Score becoming a key performance indicator. Quality ratings reached their highest ever levels. The feedback system also supported higher occupancy rates and provided evidence for regulators.
Show More..

CustomerSure helps Barchester Healthcare collect feedback from residents and their families. The software makes it easy to gather and act on feedback, even from elderly and vulnerable people. Barches...ter Healthcare has used CustomerSure for over 4 years. The platform helps improve satisfaction, track key metrics, and support compliance. It gives managers insights to make better decisions and improve care.
Show More..

Barchester Healthcare used the CustomerSure VoC Platform to improve care quality across 250 homes and hospitals. They needed a robust feedback system to address challenges in customer experience. The... solution provided real-time feedback and worked for all age groups. As a result, Barchester saw higher quality ratings, better satisfaction, and improved occupancy rates. Their journey offers key insights for organizations managing multiple sites or diverse customer groups.
Show More..

CustomerSure helped Spark Energy reduce complaint volume and improve first contact resolution. Spark Energy used CustomerSure to find problem points in their customer journey. They improved customer ...satisfaction by acting on feedback and calling back up to 30% of negative responses. The platform made it easy for agents to use feedback for personal growth. Spark Energy also lowered their service costs and made their business more customer-focused.
Show More..

CustomerSure helped Horiba-Mira run their Voice of the Customer programme. The team at CustomerSure provided fast support and a personal approach. Horiba-Mira found the system easy to use and saw bus...iness growth as a result. CustomerSure responded to questions within hours. Horiba-Mira credits CustomerSure for helping them grow.
Show More..

CustomerSure's real-time feedback platform helped Connect Housing, a social housing provider in West Yorkshire, improve tenant satisfaction and community welfare. The platform made it easy to collect... and act on tenant feedback. Connect Housing found the filters and dashboards simple and informative. The CustomerSure team provided strong support and made adjustments as needed. Connect Housing recommends CustomerSure for understanding and improving customer feedback.
Show More..

CustomerSure helps KK Wind Solutions keep important customers happy. KK Wind Solutions uses CustomerSure’s feedback tools to collect NPS and CSAT data. The platform fits their long-term partnership m...odel. CustomerSure’s team made setup easy. KK Wind Solutions now gives better service and keeps top clients.
Show More..

CustomerSure’s real-time feedback platform helped Connect Housing, a social housing provider in West Yorkshire, improve tenant satisfaction. They replaced manual feedback processes with a streamlined... system. The platform gave them real-time insights and actionable data. Connect Housing saw better engagement, higher Tenant Satisfaction Measures, and a positive trend in Net Promoter Score. The new system helps them understand and serve their diverse communities more effectively.
Show More..

CustomerSure helped KK Wind Solutions improve customer retention by making it easy to collect and act on feedback. KK Wind Solutions needed a customer experience platform to serve a few large wind OE...M customers. They chose CustomerSure for its simple survey tools and support for NPS and CSAT. Implementation was fast and personalized. The platform is easy to use and helps the team respond quickly to customer needs.
Show More..