Real-World Case Studies and Customer Success Stories with Craftware

UiPath helped a large international manufacturing company automate legacy system reporting. The company faced slow manual work after a merger,... with limited funds for upgrades. Craftware used UiPath to automate daily reports and added AI tools for future SAP migration and test automation. This reduced manual work, gave instant ROI, and set up the company for long-term digital change. The solution is scalable for future ERP integrations.
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UiPath helped a global manufacturing company automate legacy reporting. The client faced slow manual work after a merger, with limited... funds for upgrades. Craftware used UiPath to automate daily reports and added AI tools for SAP migration and test case creation. This cut manual work, gave instant ROI, and set up future digital transformation. The solution is scalable for ERP data integration across many systems.
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UiPath Test Suite helped a global manufacturing company cut downtime and boost quality control. The company faced frequent terminal outages... and overloaded QA teams. Craftware led a 3-day discovery, then automated testing with UiPath RPA. Automated tests reduced service tickets and improved system reliability. The internal team gained skills to maintain and expand automation, ensuring lasting ROI.
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Salesforce Sales Cloud automated reporting and order management for a manufacturing company. Manual data processing was replaced by eight automations,... cutting time and errors. A single project report tool improved real-time analysis and decision-making. No custom code lowered IT costs and made the system flexible. The company can now scale operations and process multi-currency orders faster.
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Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running... smoothly and making improvements. The company needed ongoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.
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UiPath Test Suite helped a global manufacturing company improve quality control. The company faced frequent terminal downtime and overloaded QA... teams. Craftware led workshops and moved the company from manual to automated testing. UiPath Test Suite made testing easier and scalable. The company saw fewer service tickets, better uptime, and skilled internal teams after training. The new system supports long-term quality and efficiency.
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Salesforce Sales Cloud helped a manufacturing company automate reporting and order management. The company faced manual data processing and slow... information flow. Craftware implemented automation, real-time data integration, and a single project report tool. The solution removed manual work, reduced IT costs, and improved decision-making speed. The company can now scale easily and process orders faster in multiple currencies.
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Salesforce LWC and CTI Genesys integration automated sales processes for a leading pet food producer. The company faced slow, manual... sales and lost customer data. Craftware built a custom LWC component for real-time call logging and data sync in Salesforce. Sales teams now register calls automatically and get instant customer info. The solution sped up sales, reduced errors, and improved customer insight.
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Databricks helped a global leader in consumer health products unify data from many sources into a central data lake. The company faced... challenges with fragmented, low-quality data and outdated systems. The solution used AI for data cataloging and enabled natural language search in large document sets. The new platform improved data access, reduced processing costs, and boosted team productivity.
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Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes... and lost customer call data. Craftware integrated Salesforce with Genesys CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.
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Databricks helped a global leader in consumer health products unify and simplify their data architecture. The company faced challenges with... many old, separate data sources and low data quality. Databricks created a central data lake, making all business data easy to access and manage. The new system cut processing costs and let business users find information quickly using AI. Teams can now use natural language to search huge document databases, boosting productivity and opening new business opportunities.
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UiPath helped a leading international financial services firm migrate from their old RPA tool. The old tool lacked key features... like audit trails and machine learning. Craftware used UiPath to deliver a smooth migration and set up a culture of automation. The project finished ahead of schedule, saving the client thousands by avoiding double licensing costs. The automation program is expected to deliver a 2x ROI in the first year, including migration costs.
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UiPath and Salesforce Service Cloud helped a global fintech leader automate SMB client onboarding. The RPA robot now processes 150... cases monthly, cutting case time from up to 5 minutes to just 95 seconds. The automation saves 80 hours per month and lets eight staff handle nineteen processes instead of one. In three months, the robot processed over 600 cases with only two errors. This RPA project improved efficiency and scalability for online payment onboarding.
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UiPath helped a leading international financial services company move from their old RPA tool to UiPath. The old tool lacked... key features and did not lower costs. Craftware managed a smooth migration to UiPath, finishing ahead of schedule. This saved the client thousands of dollars by avoiding double licensing costs. The new solution supports future automation and is expected to double ROI in the first year.
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Salesforce Service Cloud helped Pluxee cut operational costs by 80% and speed up customer service. Pluxee faced high costs and... slow ticket handling. The company used Salesforce Service Cloud and Genesys Cloud CTI to automate and standardize support. This reduced ticket queues from over 100 to 20. Agents now work faster and customers are happier. Automation lowered manual work and improved process control.
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Salesforce CRM helped Pluxee (Sodexo) standardize its sales process. The company integrated Salesforce with HubSpot and ERP, improving lead flow... and sales efficiency. The time from offer creation to acceptance dropped. Salespeople now use a mobile app and single sign-on. About 50 users adopted the new tools. The project finished on time and within budget.
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Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times.... The company used Salesforce Service Cloud and Genesys Cloud CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.
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Databricks AI/ML integration helped a global health products leader use GenAI to unlock knowledge from huge text databases. The company faced... challenges with integrating AI, handling big data, and meeting strict validation rules. Craftware built a scalable data platform using Databricks, Azure OpenAI, and cloud infrastructure. Now, the R&D team can quickly find answers using a chatbot, boosting productivity. The client can launch new AI solutions faster and measure ROI with better cost control.
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Databricks and Azure OpenAI helped a global health products leader use AI and GenAI. The company wanted to unlock knowledge... from huge text databases and improve research. They faced challenges with big data, integration, and strict regulations. Craftware built a scalable data platform using Databricks and cloud tools. The team can now ask questions in natural language and get fast answers. This improved productivity and made new AI projects possible. The company can now release new software versions often and control cloud costs for better ROI.
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Salesforce Nonprofit Cloud helped Fundacja DOM – Dbamy o Młodych move from Excel and paper forms to a single CRM system. The foundation now... manages donors, volunteers, and beneficiaries in one place. Automated processes cut manual tasks by several dozen percent. The team spends less time on admin and more on helping people. Public forms send data straight to the system, reducing errors and saving time.
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Salesforce Nonprofit Cloud helped Fundacja DOM move from paper and Excel to a single CRM. Before, they struggled with scattered... data and slow processes. The new system brought all donor, volunteer, and beneficiary data into one place. It automated fundraising, document creation, and communication. Now, Fundacja DOM can run campaigns faster and manage support more easily.
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Databricks helped a global health care organization build scalable AI and data science solutions. The client needed advanced data integration... and a powerful analytics platform. Craftware designed flexible data pipelines and used Databricks for analytics. The solution enabled cloud-based, cost-optimized infrastructure and access to advanced AI/ML tools. Automation and DevOps practices reduced errors and sped up changes.
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Craftware used Databricks and Microsoft Azure to help a global health care organization improve its data product. The client needed... better data integration, scalable analytics, and advanced AI features. Craftware built flexible data pipelines and used cloud infrastructure for easy access to AI and machine learning tools. The solution gave the client a scalable, cost-optimized cloud data platform, access to advanced AI/ML components, and high automation with API-first and DevOps practices.
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Salesforce Community Cloud helped a top 10 global pharmaceutical company. The company needed a single system for marketing materials and... project tracking. Craftware built a Brand Experience Portal using Salesforce. The solution improved team collaboration, onboarding, and mobile access. The US Sales team quickly switched to the new system. All project goals were met, but no numbers are available yet.
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Craftware used Salesforce Service Cloud to deliver Managed Service for a global pharmaceutical company. The company needed to support 5,500... users in 90 countries and meet strict legal and business needs. Craftware provided 8x5 support, system customization, and compliance with GDPR. The solution reduced incidents by 40% and improved system uptime. The system now helps medical and sales reps manage daily tasks and communication with doctors.
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Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools... with one system. They created a full customer database and standardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.
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Salesforce CRM helped Generali Polska improve partner sales management. Before, managers used Excel and had slow access to sales data.... With Salesforce, all sales data is in one place and updates every 30 minutes. Managers can plan visits, track sales, and access reports from any device. Efficiency for sales managers increased by 30%. The system also made remote work easier during COVID-19.
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Salesforce Service Cloud helped AZA Group manage customer service for four online stores. Before, consultants used email and files, which... made tracking and sharing customer requests hard. The new system lets staff handle questions from web forms, email, and chat in one place. It stores all customer history in a 360-degree view. Consultants answer faster and managers can track service quality. Integration with the warehouse system makes order edits easy.
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Salesforce and ReactJS helped eRecruiter solve list view limits. The new app removed the 15-column cap and added fast filters... for every column. Users can now see up to 50,000 records in a list. Inline editing and custom URLs make work easier. eRecruiter praised Craftware for expert Salesforce support.
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Craftware used Salesforce Sales Cloud to help a fast-growing Life Sciences company after it split from a global organization. The company needed... to migrate IT systems and set up user support for over 3,000 users in many countries. Craftware provided a custom Managed Service with 24/5 support, three support lines, and defined SLAs. Users now have a reliable team and regular support, with satisfaction scores of 4.9 out of 5 from 60-80 users each month. The service is expanding to cover more systems, showing strong trust from the client.
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