Real-World Case Studies and Customer Success Stories with Craftware

IMI Hydronic Engineering faced challenges with scattered customer data across multiple systems. Craftware built a unified CRM system to centralize... all sales and customer service information. The new CRM integrates data from ERP and technical applications, making reporting easier. Sales efficiency improved as all processes now run in one system. Standardized procedures help reduce errors and keep data organized.
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Craftware optimized Cerrad's Salesforce Sales Cloud CRM. Cerrad faced issues with process mapping, system errors, and integration failures. Craftware stabilized... the CRM, improved order and display management, and documented business processes. Over 100 users became productive, and Cerrad achieved ROI in 3 months. The improvements led to fewer errors, faster order processing, and better B2B customer service.
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UiPath Test Suite helped a global manufacturing company cut downtime and boost quality control. The company faced frequent terminal outages... and overloaded QA teams. Craftware led a 3-day discovery, then automated testing with UiPath RPA. Automated tests reduced service tickets and improved system reliability. The internal team gained skills to maintain and expand automation, ensuring lasting ROI.
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UiPath helped a global manufacturing company automate legacy reporting. The client faced slow manual work after a merger, with limited... funds for upgrades. Craftware used UiPath to automate daily reports and added AI tools for SAP migration and test case creation. This cut manual work, gave instant ROI, and set up future digital transformation. The solution is scalable for ERP data integration across many systems.
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Salesforce Sales Cloud automated reporting and order management for a manufacturing company. Manual data processing was replaced by eight automations,... cutting time and errors. A single project report tool improved real-time analysis and decision-making. No custom code lowered IT costs and made the system flexible. The company can now scale operations and process multi-currency orders faster.
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Craftware used UiPath to automate legacy system reporting for a global manufacturing company. The client faced slow manual work due... to old systems during a merger. Craftware's automation reduced manual tasks and freed up technical staff. AI tools were added to help with SAP migration and test case creation. The company saw immediate ROI and is now ready for future digital changes.
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Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running... smoothly and making improvements. The company needed ongoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.
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Salesforce Sales Cloud helped a manufacturing company automate reporting and order management. Before, the team processed large amounts of data... by hand and struggled with slow, inconsistent information flow. Craftware implemented automated workflows and real-time data integration. The company now uses one project report for better control and analysis. No custom code was needed, which lowered IT costs. The business saw faster order processing, fewer errors, and improved operational efficiency.
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UiPath Test Suite helped a global manufacturing company move from manual to automated testing. Frequent terminal downtime caused delays and... inefficiency. Craftware led discovery workshops and implemented UiPath Test Suite for scalable, user-friendly test automation. Automated testing reduced service tickets and improved system reliability. The client's QA and IT teams gained skills to maintain and expand the solution, ensuring lasting value.
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Craftware took over support and development for a global pharmaceutical company's Salesforce Service Cloud in 2019. The client faced technical... debt, slow decision-making, and outdated code. Craftware formed a multidisciplinary DevOps team, improved processes, and helped adopt ServiceNow for incident management. Service level agreement (SLA) improved from 85% to an average of 92%, reaching up to 96%. The client gained a more organized service, reduced technical debt, and faster project meetings.
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Craftware managed the Salesforce Service Cloud for a leading global pharmaceutical group. The company needed to speed up customer service... and improve customer experience across 90 countries. Craftware introduced proactive managed services and custom automation tools, including Google platform extensions. These changes cut average case handling time to 2 hours and saved up to 240 work hours per month. Users reported faster case resolution, better communication, and increased system security.
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Craftware built a new intranet app for a biotechnology company in a global pharma group. The old intranet was outdated... and had incorrect company structure data. The new tool lets staff quickly find info about employees, teams, and managers. It integrates with the parent company's system for easy comparison. The app is scalable and supports better admin and management processes.
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Salesforce Community Cloud helped a top 10 global pharmaceutical company. The company needed a single system for managing marketing materials... and project status for new product launches. Craftware built a Brand Experience Portal to improve team collaboration, onboarding, and access to key documents. The solution was delivered in just three months. The US sales team quickly adopted the portal, replacing other systems.
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Craftware provided Managed Service for a global pharmaceutical company, supporting 5,500 users across 90 countries. The main goal was to... ensure reliable CRM system operation and adapt to local regulations, including GDPR. Craftware delivered 8x5 support, incident management, and system enhancements using Salesforce Service Cloud. The number of incidents dropped by 40%, reducing downtime costs and improving user satisfaction. Regional customization and CTI integration further streamlined sales and medical rep workflows.
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Craftware migrated IT systems and customized Salesforce Sales Cloud for a young life sciences company. The company needed ongoing support... for over 3,000 users in multiple countries. Craftware provided a managed service with 24/5 support, covering all support lines and system development. User satisfaction is high, with support teams rated 4.9 out of 5 by 60-80 users monthly. The service expanded to include more systems, showing strong trust from the client.
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UiPath helped a large financial services firm cut manual fraud detection work by 70%. Craftware automated the review of simple,... repetitive transactions. The solution filtered out low-complexity fraud cases, letting the team focus on high-risk investigations. The system now processes up to 100,000 transactions monthly. Continuous monitoring and Slack integration improved response times and accuracy.
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Craftware automated the onboarding process for a global fintech leader using UiPath and Salesforce Service Cloud. The RPA robot now... handles 150 cases per month, reducing processing time from up to 5 minutes to just 95 seconds per case. This saves 80 hours monthly and lets eight team members focus on 19 other processes. In the first three months, the robot processed over 600 cases with only two errors. The automation helps the company manage seasonal spikes in new customer registrations.
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UiPath and Salesforce Service Cloud helped a global fintech leader automate SMB client onboarding. The RPA robot now processes 150... cases monthly, cutting case time from up to 5 minutes to just 95 seconds. The automation saves 80 hours per month and lets eight staff handle nineteen processes instead of one. In three months, the robot processed over 600 cases with only two errors. This RPA project improved efficiency and scalability for online payment onboarding.
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UiPath helped a leading international financial services firm migrate from their old RPA tool. The old tool lacked key features... like audit trails and machine learning. Craftware used UiPath to deliver a smooth migration and set up a culture of automation. The project finished ahead of schedule, saving the client thousands by avoiding double licensing costs. The automation program is expected to deliver a 2x ROI in the first year, including migration costs.
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Craftware helped a leading global financial services firm migrate from an outdated RPA tool to UiPath. The old system lacked... key features like audit trails and machine learning, blocking automation goals. Craftware delivered a smooth migration, finishing ahead of schedule and saving the client thousands by avoiding double licensing costs. The new UiPath platform supports hyperautomation and future AI initiatives. The client expects a 2x ROI in the first year, including migration costs.
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Salesforce Marketing Cloud helped Provalliance Poland unify marketing and transactional communication. The company integrated email and SMS channels, managed customer... journeys, and launched a loyalty program. Automation reduced the number of vendors and improved system integration. 70% of salon visits now come from prior reservations, and turnover has grown for 70 consecutive months. The solution enabled personalized campaigns and a 360-degree customer view.
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Salesforce CRM helped Pluxee (formerly Sodexo) standardize its sales process. The company integrated Salesforce with HubSpot and ERP, improving lead... management and sales-marketing collaboration. Sales teams now work faster, with fewer errors and less manual data entry. The new system supports mobile access and single sign-on. Pluxee saw higher adoption among sales staff and better contract quality. The project finished on time and on budget.
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Salesforce Service Cloud helped Pluxee cut operational costs by 80% and speed up customer service. Pluxee faced high costs and... slow ticket handling. The company used Salesforce Service Cloud and Genesys Cloud CTI to automate and standardize support. This reduced ticket queues from over 100 to 20. Agents now work faster and customers are happier. Automation lowered manual work and improved process control.
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Salesforce CRM helped Pluxee (Sodexo) standardize its sales process. The company integrated Salesforce with HubSpot and ERP, improving lead flow... and sales efficiency. The time from offer creation to acceptance dropped. Salespeople now use a mobile app and single sign-on. About 50 users adopted the new tools. The project finished on time and within budget.
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Pluxee used Salesforce Service Cloud to cut operational costs and speed up customer service. The company automated ticket handling and... integrated Genesys Cloud CTI for multi-channel support. This led to an 80% drop in queued requests and faster response times. Agents now have a full view of customer data, improving satisfaction. Standardized processes and automation made management easier and reduced manual work. Pluxee saw real savings and better customer experiences.
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Craftware helped a global FMCG corporation unify and optimize sales processes across 13 European countries. The project migrated two Salesforce... Classic instances to a single Salesforce Lightning platform. A new mobile app and improved interface made work easier for sales teams and boosted brand awareness among dental professionals. Real-time reporting replaced weekly updates, enabling faster decisions. The solution improved user experience and streamlined product promotion in dental clinics.
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Databricks helped a global leader in consumer health products unify data from many sources into a central data lake. The company faced... challenges with fragmented, low-quality data and outdated systems. The solution used AI for data cataloging and enabled natural language search in large document sets. The new platform improved data access, reduced processing costs, and boosted team productivity.
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Salesforce LWC and CTI Genesys integration automated sales processes for a leading pet food producer. The company faced slow, manual... sales and lost customer data. Craftware built a custom LWC component for real-time call logging and data sync in Salesforce. Sales teams now register calls automatically and get instant customer info. The solution sped up sales, reduced errors, and improved customer insight.
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Craftware helped a global leader in consumer health products unify and standardize their data. The company faced challenges with many... outdated, unintegrated data sources and low data quality. Craftware built a scalable data lakehouse using Databricks and Microsoft Azure. This solution gave the client a single source of truth and enabled cost-effective data processing. Business users can now extract knowledge from large document databases using GenAI, improving productivity and decision-making.
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Craftware used Salesforce Lightning Web Components to help a leading pet food producer automate sales processes. The company faced slow,... manual sales tasks and poor contact management. Craftware integrated Salesforce CRM with Genesys CTI, enabling automatic call logging and real-time data sync. Sales teams now access customer info instantly and make calls directly from Salesforce. The solution sped up sales, reduced errors, and improved customer relationship management.
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Craftware helped a global health and clinical research company migrate legacy data systems to the cloud. The client needed to... integrate and standardize large volumes of health and sales data from multiple sources. Craftware used agile methods and Microsoft Azure to move key systems in stages, ensuring business continuity. The migration enabled faster scaling, better performance, and access to new features. The client kept up development speed while gaining cloud benefits and expert support.
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Databricks helped a global health care organization build scalable AI and data science solutions. The client needed advanced data integration... and a powerful analytics platform. Craftware designed flexible data pipelines and used Databricks for analytics. The solution enabled cloud-based, cost-optimized infrastructure and access to advanced AI/ML tools. Automation and DevOps practices reduced errors and sped up changes.
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Craftware used Databricks and Azure OpenAI to help a global health products leader. The company wanted to use AI to... find insights in large text databases. Craftware built a cloud-based data platform and automated workflows. Now, the research team can ask questions in natural language and get fast answers. The client can launch new AI solutions quickly and measure ROI for each project.
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Craftware helped a global healthcare organization build scalable data pipelines for AI and data science. The client needed advanced data... integration and a robust analytics platform. Craftware implemented cloud-based infrastructure using Databricks and Microsoft Azure. This enabled efficient machine learning model deployment and high automation. The solution improved scalability, reduced costs, and supported complex AI use cases.
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Aegon needed a single tool for all customer data and interactions. Craftware implemented Salesforce Service Cloud, integrating all client information... and communication channels. The solution standardized and synchronized data, removed duplicates, and enabled real-time access to confidential data. Forty agents now use a unified console for every customer contact. All interactions are tracked in one place, improving reporting and customer insight.
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Aegon needed to standardize sales processes and boost sales team efficiency. They chose Salesforce Sales Cloud to unify sales activities,... enable mobile access, and secure agent logins. The solution included lead management, opportunity tracking, and shared calendars. Now, all sales offices use one platform to track the full insurance product lifecycle. External agents access the system securely from any device, improving productivity and data visibility.
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Aegon needed to unify sales and customer service processes across its regional offices. Craftware implemented Salesforce Partner Community, standardizing workflows... like "Prospect" and "Business Opportunity." The solution included unified recruitment forms and integrated reporting tools. This led to improved efficiency in both sales and customer service. Aegon can now forecast sales with higher quality data and monitor recruitment effectiveness.
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Salesforce CRM helped Generali Polska boost sales manager efficiency by 30%. Before, managers used Excel and VPN to access sales... data, which slowed them down. With Salesforce, all sales info updates every 30 minutes and is available on any device. Managers now plan visits using live sales reports and dynamic maps. The system made remote work easy during COVID-19 and replaced Excel with real-time dashboards.
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Salesforce Sales Cloud helped Ruptela save 70 minutes per agent each day. Before, agents lost time due to manual sales... processes and scattered data. The new CRM unified sales data and automated tasks like document generation and discount approvals. Sales teams now work on one platform, with integrated ERP and clear reporting dashboards. The project lasted 8 months and improved sales conversion speed and plan accuracy.
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Craftware implemented Salesforce Lightning Experience and integrated Outlook with Salesforce for Flotman. Flotman needed to automate and simplify their sales... process. The solution prioritized leads, automated lead capture from the website, and improved task assignment. Flotman can now monitor all sales funnel stages and report on missed business opportunities. The new system helped Flotman increase sales and focus on their core business.
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UiPath automation helped a global technology leader manage medical exams for thousands of employees. Manual scheduling and tracking was replaced... with an automated system that matched staff to nearby clinics using Google Maps. The solution integrated with ServiceNow for full HR visibility and compliance. The company saved time and resources, and employees received clear notifications for their appointments. The HR team no longer handled repetitive admin tasks, focusing instead on strategic work.
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Craftware built a custom ReactJS application on Salesforce for eRecruiter. The standard list view in Salesforce had limits, like a... 15-column cap and slow filtering. The new app removed these limits and added fast filters for every column. Users can now see up to 50,000 records in a list and edit records directly in the view. The solution improved daily work for recruiters and made list management much easier.
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