Real-World Case Studies and Customer Success Stories with Craftware

Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools with one system. They created a full customer database and st...andardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.
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UiPath helped a leading international financial services company move from their old RPA tool to UiPath. The old tool lacked key features and did not lower costs. Craftware managed a smooth migration... to UiPath, finishing ahead of schedule. This saved the client thousands of dollars by avoiding double licensing costs. The new solution supports future automation and is expected to double ROI in the first year.
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Databricks and Azure OpenAI helped a global health products leader use AI and GenAI. The company wanted to unlock knowledge from huge text databases and improve research. They faced challenges with b...ig data, integration, and strict regulations. Craftware built a scalable data platform using Databricks and cloud tools. The team can now ask questions in natural language and get fast answers. This improved productivity and made new AI projects possible. The company can now release new software versions often and control cloud costs for better ROI.
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Salesforce CRM helped Generali Polska improve partner sales management. Before, managers used Excel and had slow access to sales data. With Salesforce, all sales data is in one place and updates ever...y 30 minutes. Managers can plan visits, track sales, and access reports from any device. Efficiency for sales managers increased by 30%. The system also made remote work easier during COVID-19.
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Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.
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Salesforce Nonprofit Cloud helped Fundacja DOM move from paper and Excel to a single CRM. Before, they struggled with scattered data and slow processes. The new system brought all donor, volunteer, a...nd beneficiary data into one place. It automated fundraising, document creation, and communication. Now, Fundacja DOM can run campaigns faster and manage support more easily.
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Salesforce Service Cloud helped AZA Group manage customer service for four online stores. Before, consultants used email and files, which made tracking and sharing customer requests hard. The new sys...tem lets staff handle questions from web forms, email, and chat in one place. It stores all customer history in a 360-degree view. Consultants answer faster and managers can track service quality. Integration with the warehouse system makes order edits easy.
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Databricks helped a global leader in consumer health products unify and simplify their data architecture. The company faced challenges with many old, separate data sources and low data quality. Datab...ricks created a central data lake, making all business data easy to access and manage. The new system cut processing costs and let business users find information quickly using AI. Teams can now use natural language to search huge document databases, boosting productivity and opening new business opportunities.
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Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes and lost customer call data. Craftware integrated Salesforce with Genesys... CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.
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UiPath Test Suite helped a global manufacturing company improve quality control. The company faced frequent terminal downtime and overloaded QA teams. Craftware led workshops and moved the company fr...om manual to automated testing. UiPath Test Suite made testing easier and scalable. The company saw fewer service tickets, better uptime, and skilled internal teams after training. The new system supports long-term quality and efficiency.
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Salesforce Sales Cloud helped a manufacturing company automate reporting and order management. The company faced manual data processing and slow information flow. Craftware implemented automation, re...al-time data integration, and a single project report tool. The solution removed manual work, reduced IT costs, and improved decision-making speed. The company can now scale easily and process orders faster in multiple currencies.
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Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running smoothly and making improvements. The company needed o...ngoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.
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UiPath helped a large international manufacturing company automate legacy system reporting. The company faced slow manual work after a merger, with limited funds for upgrades. Craftware used UiPath t...o automate daily reports and added AI tools for future SAP migration and test automation. This reduced manual work, gave instant ROI, and set up the company for long-term digital change. The solution is scalable for future ERP integrations.
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Craftware used Databricks and Microsoft Azure to help a global health care organization improve its data product. The client needed better data integration, scalable analytics, and advanced AI featur...es. Craftware built flexible data pipelines and used cloud infrastructure for easy access to AI and machine learning tools. The solution gave the client a scalable, cost-optimized cloud data platform, access to advanced AI/ML components, and high automation with API-first and DevOps practices.
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Craftware used Salesforce Service Cloud to deliver Managed Service for a global pharmaceutical company. The company needed to support 5,500 users in 90 countries and meet strict legal and business ne...eds. Craftware provided 8x5 support, system customization, and compliance with GDPR. The solution reduced incidents by 40% and improved system uptime. The system now helps medical and sales reps manage daily tasks and communication with doctors.
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Salesforce Community Cloud helped a top 10 global pharmaceutical company. The company needed a single system for marketing materials and project tracking. Craftware built a Brand Experience Portal us...ing Salesforce. The solution improved team collaboration, onboarding, and mobile access. The US Sales team quickly switched to the new system. All project goals were met, but no numbers are available yet.
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Craftware used Salesforce Sales Cloud to help a fast-growing Life Sciences company after it split from a global organization. The company needed to migrate IT systems and set up user support for over... 3,000 users in many countries. Craftware provided a custom Managed Service with 24/5 support, three support lines, and defined SLAs. Users now have a reliable team and regular support, with satisfaction scores of 4.9 out of 5 from 60-80 users each month. The service is expanding to cover more systems, showing strong trust from the client.
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