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Craftware: Use Cases, Capabilities & Competitors

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Craftware - Solutions that develop your business..

App Partner

Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

Contract Management
Campaign Management
Rating And Review Management
Knowledge Management
Personalized Marketing
Business Development
Opportunity Management

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

Acquire Customers

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Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing...." Peer review by Kamil Werłaty, Salesforce Technical Lead, IPF Digital

Peer review evidence (same sources as the product rating summary)

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

"...Implemented a tool for customer satisfaction survey in. See case study. ..." Platynowy Partner Salesforce

"...can r wnie USE cookies to improve your experience, to protect and store cheap login data in order management session, for the purpose of the statistics and to improve functionality and provide personalized content websites compatible with your interests...." Case study

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

What Are the key features of Craftware for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Global FMCG corporation (unnamed) - Consumer Goods - Very Large

Craftware helped a global FMCG corporation unify and optimize sales processes across 13 European countries. The project migrated two Salesforce Classic instances to a single Salesforce Lightning plat...form. A new mobile app and improved interface made work easier for sales teams and boosted brand awareness among dental professionals. Real-time reporting replaced weekly updates, enabling faster decisions. The solution improved user experience and streamlined product promotion in dental clinics.

Duża firma świadcząca usługi finansowe - Financial Services - Large

UiPath helped a large financial services firm cut manual fraud detection work by 70%. Craftware automated the review of simple, repetitive transactions. The solution filtered out low-complexity fraud... cases, letting the team focus on high-risk investigations. The system now processes up to 100,000 transactions monthly. Continuous monitoring and Slack integration improved response times and accuracy.

Global pharmaceutical company - Pharmaceuticals - Very Large

Craftware took over support and development for a global pharmaceutical company's Salesforce Service Cloud in 2019. The client faced technical debt, slow decision-making, and outdated code. Craftware... formed a multidisciplinary DevOps team, improved processes, and helped adopt ServiceNow for incident management. Service level agreement (SLA) improved from 85% to an average of 92%, reaching up to 96%. The client gained a more organized service, reduced technical debt, and faster project meetings.

Aegon - Insurance - Very Large

The Hague, Netherlands

Aegon needed a single tool for all customer data and interactions. Craftware implemented Salesforce Service Cloud, integrating all client information and communication channels. The solution standard...ized and synchronized data, removed duplicates, and enabled real-time access to confidential data. Forty agents now use a unified console for every customer contact. All interactions are tracked in one place, improving reporting and customer insight.

Grecos Holiday - Hospitality - Medium

Poznan, Poland

Salesforce Partner Community helped Grecos Holiday unify customer data and sales tools. Before, staff used many systems that did not work together. Now, all customer info, booking history, and prefer...ences are in one place. Mobile access lets staff help clients on the go. Sales cycles are shorter and service quality is higher. Training new staff is faster with the new system.

Ruptela - Information Technology And Services - Medium

Vilnius, Lithuania

Salesforce Sales Cloud helped Ruptela save 70 minutes per agent each day. Before, agents lost time due to manual sales processes and scattered data. The new CRM unified sales data and automated tasks... like document generation and discount approvals. Sales teams now work on one platform, with integrated ERP and clear reporting dashboards. The project lasted 8 months and improved sales conversion speed and plan accuracy.

Craftware - people first

Peers used Craftware for contact list management and customer feedback management

Craftware Features

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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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