Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

  • Contract Management
  • Campaign Management
  • Rating And Review Management
  • Knowledge Management
  • Personalized Marketing
  • Business Development
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Comprehensive Insights on Craftware Use Cases

How does Craftware address your Contact List Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Case Studies

Hospital & Health Care

CASE STUDY Międzynarodowa organizacja z sektora ochrony zdrowia

Craftware used Databricks and Microsoft Azure to help a global health care organization improve its data product. The client needed better data integration, scalable analytics, and advanced AI featur...es. Craftware built flexible data pipelines and used cloud infrastructure for easy access to AI and machine learning tools. The solution gave the client a scalable, cost-optimized cloud data platform, access to advanced AI/ML components, and high automation with API-first and DevOps practices.

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Non-Profit Organization Management

CASE STUDY Fundacja DOM

Salesforce Nonprofit Cloud helped Fundacja DOM move from paper and Excel to a single CRM. Before, they struggled with scattered data and slow processes. The new system brought all donor, volunteer, a...nd beneficiary data into one place. It automated fundraising, document creation, and communication. Now, Fundacja DOM can run campaigns faster and manage support more easily.

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Manufacturing

CASE STUDY Międzynarodowa firma produkcyjna w trakcie integracji po przeprowadzeniu połączenia

UiPath helped a large international manufacturing company automate legacy system reporting. The company faced slow manual work after a merger, with limited funds for upgrades. Craftware used UiPath t...o automate daily reports and added AI tools for future SAP migration and test automation. This reduced manual work, gave instant ROI, and set up the company for long-term digital change. The solution is scalable for future ERP integrations.

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Consumer Goods

CASE STUDY Globalny lider w branży produktów zdrowotnych dla konsumentów

Databricks helped a global leader in consumer health products unify and simplify their data architecture. The company faced challenges with many old, separate data sources and low data quality. Datab...ricks created a central data lake, making all business data easy to access and manage. The new system cut processing costs and let business users find information quickly using AI. Teams can now use natural language to search huge document databases, boosting productivity and opening new business opportunities.

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Health, Wellness and Fitness

CASE STUDY Globalny lider w branży produktów ochrony zdrowia

Databricks and Azure OpenAI helped a global health products leader use AI and GenAI. The company wanted to unlock knowledge from huge text databases and improve research. They faced challenges with b...ig data, integration, and strict regulations. Craftware built a scalable data platform using Databricks and cloud tools. The team can now ask questions in natural language and get fast answers. This improved productivity and made new AI projects possible. The company can now release new software versions often and control cloud costs for better ROI.

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Apparel & Fashion

CASE STUDY AZA Group

Salesforce Service Cloud helped AZA Group manage customer service for four online stores. Before, consultants used email and files, which made tracking and sharing customer requests hard. The new sys...tem lets staff handle questions from web forms, email, and chat in one place. It stores all customer history in a 360-degree view. Consultants answer faster and managers can track service quality. Integration with the warehouse system makes order edits easy.

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Craftware - people first

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Peers used Craftware for contact list management and customer feedback management

Craftware Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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