Craftware: Product updates, Customer stories, and Insights | 2026 Cuspera

Salesforce and ReactJS helped eRecruiter solve list view limits. The new app removed the 15-column cap and added fast filters for every column. Users can now see up to 50,000 records in a list. Inlin...e editing and custom URLs make work easier. eRecruiter praised Craftware for expert Salesforce support.
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Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes and lost customer call data. Craftware integrated Salesforce with Genesys... CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.
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Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools with one system. They created a full customer database and st...andardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.
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Salesforce CRM helped Generali Polska improve partner sales management. Before, managers used Excel and had slow access to sales data. With Salesforce, all sales data is in one place and updates ever...y 30 minutes. Managers can plan visits, track sales, and access reports from any device. Efficiency for sales managers increased by 30%. The system also made remote work easier during COVID-19.
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Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.
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Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running smoothly and making improvements. The company needed o...ngoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.
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