Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

  • Contract Management
  • Campaign Management
  • Rating And Review Management
  • Knowledge Management
  • Personalized Marketing
  • Business Development
  • Opportunity Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

  • Acquire Customers
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Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

How can Craftware enhance your Contact List Management process?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

eRecruiter - Information Technology And Services

Salesforce and ReactJS helped eRecruiter solve list view limits. The new app removed the 15-column cap and added fast filters for every column. Users can now see up to 50,000 records in a list. Inlin...e editing and custom URLs make work easier. eRecruiter praised Craftware for expert Salesforce support.

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znany producent wysokiej jakości karmy i innowacyjnych rozwiązań żywieniowych dla zwierząt domowych - Consumer Goods

Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes and lost customer call data. Craftware integrated Salesforce with Genesys... CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.

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BBK SA (home&you) - Retail

Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools with one system. They created a full customer database and st...andardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.

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Generali Polska - Insurance

Salesforce CRM helped Generali Polska improve partner sales management. Before, managers used Excel and had slow access to sales data. With Salesforce, all sales data is in one place and updates ever...y 30 minutes. Managers can plan visits, track sales, and access reports from any device. Efficiency for sales managers increased by 30%. The system also made remote work easier during COVID-19.

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Pluxee - Consumer Services

Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.

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globalna firma tytoniowa - Manufacturing

Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running smoothly and making improvements. The company needed o...ngoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.

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Craftware - people first

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Peers used Craftware for contact list management and customer feedback management

Craftware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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