Real-World Case Studies and Customer Success Stories with Bloomreach

Bloomreach Engagement helped Terno boost conversion rates by 27%. Terno used personalized email marketing and the "empty fridge" scenario to remind customers to restock groceries. The solution used c...ustomer data to create tailored campaigns and shopping lists. This led to higher customer retention and more revenue. Terno now delivers a better, more personal shopping experience online.
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Bloomreach Discovery helped N Brown, a top UK retailer, boost revenue per search user by 59.73% on the Simply Be IRE site. The company rolled out AI-powered site search and merchandising across nine ...brands. Implementation time dropped from eight to four weeks. Jacamo saw an 8.89% increase in search user conversion rate. JD Williams achieved a 12.08% increase in search user conversion rate. N Brown now uses A/B testing to improve product relevancy and customer experience.
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Bloomreach Discovery helped Jenson USA boost revenue per visitor by 8.5%. The company used AI-powered search and segmentation to personalize results for different types of cyclists. Mobile users saw ...a 26% increase in revenue per visitor. The solution improved average order value and customer experience. Jenson USA now delivers tailored product recommendations and smarter ecommerce search.
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Bloomreach Engagement helped Bensons for Beds boost ecommerce sales by 41% year-over-year. The retailer used Bloomreach to personalize email marketing and customer journeys. They integrated offline a...nd online data for better insights and targeted campaigns. Like-for-like sales rose 7% in Q4 2022. Bensons for Beds now delivers more relevant marketing and sees higher customer satisfaction.
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Bloomreach Engagement and Bloomreach Content helped Woolworths launch MILKRUN Powered by Metro, delivering groceries in under 60 minutes. Woolworths used Bloomreach to send 200,000 personalized messa...ges in the first three months. The solution enabled real-time customer insights, content management, and seamless omnichannel experiences. MILKRUN reached 185 suburbs within three months, improving customer engagement and delivery speed.
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Bloomreach Engagement and HyperFinity helped Toolstation use AI-powered customer segmentation to boost revenue. Toolstation moved from generic marketing to thousands of personalized variants across e...mail, SMS, web, and mobile. The solution gave deep customer insights and enabled targeted campaigns for different segments like tradespeople and DIYers. Toolstation identified significant new revenue opportunities and set up real-time performance tracking for ongoing marketing optimization.
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Bloomreach Clarity helped TFG boost online conversion rate by 35.2%. TFG used the AI conversational agent on its Bash ecommerce platform. The solution gave personalized recommendations and product in...formation. Revenue per visit increased by 39.8% and exit rate dropped by 28.1% during Black Friday. TFG found the tool easy to implement and saw fast improvements in AI performance. The results show strong impact for retail ecommerce.
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Bloomreach Affinity helped Sideshow launch campaigns in under 15 minutes. The marketing team used AI-powered automation to speed up campaign creation and boost efficiency. Sideshow saw a 2x increase ...in value per email delivered. 13.9% of email revenue came from Affinity, including $10,000 from one campaign. The platform made it easy to run fast, relevant campaigns for a global audience.
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Bloomreach's GenAI-powered autonomous search helped Hobbycraft improve ecommerce search and merchandising. Conditional Slot Merchandising let the team control product placement by rules, not manual u...pdates. In the "paint" category, average order value rose by 21% and revenue per visitor increased by 7.3%. The "stickers" category saw a 6.4% lift in average order value. Hobbycraft reduced manual work and improved customer experience with AI-driven site search.
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Bloomreach Discovery helped HD Supply boost search revenue by 16%. The company improved its add-to-cart rate by 4% after adding direct add-to-cart from the search bar. HD Supply used AI-driven site s...earch and segmentation to make shopping faster for customers. The Insights dashboard lets the team fix search query problems in 30 seconds. Personalization features made the buying experience better for HD Supply's customers.
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Bloomreach Engagement helped Crafter’s Companion streamline email marketing in just 27 days. The brand needed better personalization, flexible workflows, and stronger data. With Bloomreach and Voxwis...e, they achieved a 99.94% email delivery rate and a 39.51% open rate during IP warmup. The solution enabled fast data integration, detailed customer profiles, and scalable personalization. Crafter’s Companion now runs smarter, more targeted campaigns for its loyal crafting community.
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Bloomreach Engagement and Shopify helped Bluebell Group boost ecommerce sales. Abandoned cart automation drove 2% of total ecommerce sales. Gifting campaigns generated 5.5% of total ecommerce revenue.... Electronic Direct Mail (EDM) contributed 12-15% of ecommerce sales. Bluebell Group unified customer data, enabled real-time personalization, and reduced IT reliance. Teams now launch targeted campaigns and access analytics quickly.
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Bloomreach Engagement helped Be Lenka, a European footwear brand, boost revenue by €2.5M with a zero-party data weblayer campaign. The brand saw a 160% increase in daily subscribers after using Bloom...reach's email marketing and web personalization tools. Integration was smooth despite Be Lenka's custom web solution. The team now runs faster, more personalized campaigns using Loomi AI. Be Lenka's marketing execution improved with Bloomreach's support and easy-to-use platform.
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Bloomreach Engagement helped ASKO - NÁBYTEK boost revenue by 200% in 16 months. The retailer unified customer data and personalized communications across channels. They collected 3 times more new con...tacts and generated €5.5M in revenue. Email sends dropped by 50% while revenue from newsletters rose by 200%. The solution improved lead acquisition and cross-channel marketing.
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Bloomreach Engagement helped 11teamsports launch a loyalty program across 23 countries. The platform automated points calculation and enabled personalized member communications. Members saw a 35% hig...her average order value compared to guests. 87% of members made a purchase in their first year. Member retention rate was 4% higher than guests. The solution supported multi-country rollout and advanced behavioral segmentation.
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Bloomreach Clarity helped TFG boost its online conversion rate by 35.2%. TFG used Bloomreach Clarity, an AI conversational agent, on its Bash ecommerce platform. The solution gave customers personali...zed recommendations and product information. Customers who interacted with Bloomreach Clarity saw a 39.8% increase in revenue per visit and a 28.1% drop in exit rate during Black Friday. TFG wanted to use conversational AI to improve customer experience without being intrusive.
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Bloomreach Discovery helped N Brown, a top UK clothing and footwear retailer, improve search results across its nine brands. N Brown used to spend a lot of time creating manual rules for search. With... Bloomreach Discovery, they switched to an AI-powered search engine. The rollout was done brand by brand, cutting implementation time from eight weeks to four. Revenue per search user increased by 59.73% for Simply Be IRE, 20.16% for Simply Be, and 6.34% for Jacamo.
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Bloomreach Engagement helped Desigual cut campaign creation time by 75%. A three-person team now runs over 80 personalized campaigns in 72 countries. The platform unifies customer data and automates ...email marketing, making it easy to personalize messages by language, product, and customer preferences. Desigual uses dynamic email templates and a single customer view to boost efficiency. The brand plans to expand into SMS, web personalization, and WhatsApp marketing.
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Bloomreach Engagement helped boohooMAN boost SMS marketing ROI up to 25x. Before, their SMS campaigns were not targeted and only got up to 2x ROI. With Bloomreach, boohooMAN used customer data to sen...d personalized, segmented SMS. They made SMS a key part of their omnichannel strategy. Campaigns are now easy to launch and drive much better results. The platform turned SMS from a challenge into a high-performing channel.
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Bloomreach Engagement helped Ana Luisa double member credit redemptions. The jewelry brand used dynamic content blocks in personalized email campaigns. These blocks reminded AL Luxe members about the...ir store credits. Ana Luisa saw a 2x increase in credit redemptions after using this strategy. The solution used AI-powered orchestration and integrated with Shopify. Personalized emails kept membership perks top of mind and boosted engagement.
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Bloomreach Engagement helped Thirdlove deliver real-time personalized shopping experiences to 3.5 million customers. The brand used segmentation based on fit data, quizzes, and purchase history. This... approach generated $256,000 in incremental revenue in a few months. Thirdlove created five unique customer archetypes using Bloomreach's marketing automation and analytics tools. Real-time updates ensured every customer touchpoint was relevant and current. The solution improved customer engagement and revenue for this apparel and fashion brand.
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Bloomreach Engagement helped Revolution Beauty boost conversion rates by 22%. The company used Loomi AI and omnichannel orchestration to personalize customer journeys. They launched four new marketin...g channels and saved 5 hours per week with Loomi Analytics Assistant. Loyalty redemptions increased by 20% and reactivation email open rates hit 71%. Revolution Beauty now delivers connected, data-driven experiences across all touchpoints.
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Bloomreach Engagement helped Benefit Cosmetics boost revenue per email by 40% with a personalized omnichannel launch campaign. The campaign used email marketing, lead generation, and weblayers to tar...get previous buyers, VIPs, and waitlist signups. Benefit saw a 50% higher click-through rate on launch emails and a 1.7 percentage point increase over the global retail benchmark. Real-time segmentation and analytics let the team optimize campaigns and track product performance. The campaign achieved a 10.10% average click-through rate for waitlist customers.
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Bloomreach Affinity helped Revolution Beauty boost revenue per email by 5x. The team used AI-powered marketing automation to launch campaigns faster and with more creativity. Over 5% of total email r...evenue now comes from new autonomous campaigns. The solution let the team test and launch campaigns in minutes, not weeks. Revolution Beauty can now focus on creative ideas instead of manual work.
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Burton used Bloomreach Discovery and Loomi AI to improve its ecommerce site. The company faced problems with irrelevant search results, limited merchandising control, and heavy IT reliance. Bloomreac...h Discovery gave Burton better search features, more control, and easier personalization. Search now drives 10 percentage points more revenue than its share of visits. Category pages contribute 21 percentage points more revenue. The conversion rate is 3.5 percentage points higher than the site average.
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Bloomreach Engagement helped Miele save 10 hours per month by automating manual data exports. The platform unified customer profiles and enabled highly personalized marketing campaigns. Miele saw few...er customer service calls and increased revenue. Customers valued the personalized tips and communications. Miele improved customer engagement and streamlined campaign creation with Bloomreach Engagement.
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Bloomreach Engagement helped Fairphone unify customer data and improve marketing. Fairphone used the platform to send an email about its 2024 Impact Report, getting nearly 3,000 clicks. The solution ...gave Fairphone real-time journey orchestration, consent management, and advanced analytics. This supported Fairphone's sustainable marketing and data-driven growth.
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Bloomreach Engagement’s native WhatsApp integration helped Venture Group boost customer satisfaction. The group sends automated, personalized reservation confirmations and reminders to diners. 87% of... WhatsApp messages are read by customers. This direct channel reduced manual work for staff and improved the guest experience. Venture Group uses rich media and automation to connect with customers after bookings.
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Bloomreach Engagement helped Haven, a leading UK holiday company, personalize customer journeys using Managed Endpoints. Haven used Loomi AI and web personalization to tailor hero images on their web...site, matching content to user intent. The new solution cut endpoint creation time from two weeks to just 3 hours. Haven saw a 77% increase in click-through rate from the hero image. This improved customer experience and supported multiple journeys, from weekend getaways to caravan ownership.
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Bloomreach Engagement helped BrewDog boost revenue by 13.8% with personalized email marketing. The company split 80,000 customers, sending half a personalized email based on web activity, purchases, ...and investor status. The personalized group saw 15.6% more clicks and an 11.5% conversion rate. BrewDog integrated Bloomreach Engagement with Shopify in under a week. The solution enabled BrewDog to deliver tailored experiences at scale.
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Bloomreach Engagement helped Popeyes UK capture 20% of in-restaurant purchase data, powering a new online loyalty program. The brand saw an 8% revenue increase since launch. Repeat visits tripled amo...ng campaign-engaged guests in 30 days. Loomi AI enabled personalized marketing using both offline and online data. Over 300,000 rewards were issued, driving customer loyalty and growth.
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Bloomreach Engagement helped Raisin boost conversion rates by 18%. Raisin used the "interest rate increase auto alert" to send real-time mobile notifications when deposit rates improved. Vecton integ...rated Bloomreach Engagement to personalize product recommendations for each customer. The solution included data cleaning and a dashboard for tracking results. Raisin now delivers more relevant financial products to its users.
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Bloomreach Engagement helped Ultimate Performance boost email click rates by 11% and click-to-open rates by 23% with personalized campaigns. The company unified all marketing channels and data into o...ne platform. This made it easy to build omnichannel journeys and personalize every customer touchpoint. Ultimate Performance now uses real-time data to reach clients on email, SMS, push, and WhatsApp. The team can test and optimize campaigns faster, driving better results in health and fitness marketing.
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Bloomreach Content helped Topdanmark, Denmark’s second largest insurance company, migrate 500 URLs in 13 two-week sprints. The flexible CMS let marketers publish updates instantly across all sites, r...eplacing manual copy-paste work. Topdanmark needed a platform for rapid digital transformation and future-proofing. With Bloomreach Content, they enabled fast experimentation and improved customer experience.
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Bloomreach Content helped Deutsche Telekom deliver personalized mobile experiences to over 1.5 million users. The company needed a flexible, API-first CMS to manage content for 18 brands across 13 co...untries. Bloomreach enabled fast go-live in under 6 months and global rollout of role-based workflows. Content managers now have regional access, making content management easier and more efficient. The solution protects user privacy while personalizing content for each device and location.
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Bloomreach Engagement helped Popeyes UK connect offline purchase data with online loyalty programs. Before, 75% of orders from kiosks were anonymous, making follow-up hard. Bloomreach unified data fr...om tills, kiosks, Wi-Fi, and surveys into one platform. Popeyes UK captured 20% of in-restaurant purchase data and used it for targeted loyalty campaigns. This led to a 3x increase in repeat visits and an 8% revenue boost since launch.
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Bloomreach Content and Bloomreach Discovery helped Global Industrial create The Knowledge Center, a content hub for customer education. The company now shares 12 times more content each month and ser...ves over 25 customer segments with AI-driven recommendations. This solution connects educational content with ecommerce, improving the online experience. Global Industrial uses AI to recommend content and empower customers to succeed with its products.
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Bloomreach Engagement and Loomi AI helped On The Beach boost conversions. The company used a price drop email campaign to target users who viewed specific travel packages. In three days, they saw a 9...5% increase in click-through rates and a 362% rise in revenue per visitor. Conversion rates from the campaign were 587% above average. The solution unified data and channels for scalable, personalized marketing.
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Bloomreach Engagement helped Kiwi.com save 30 hours per week by automating marketing workflows. The travel-tech company unified customer data and personalized communications across email, push, and i...n-app channels. This led to an 8% revenue uplift from campaigns powered by real-time insights. Kiwi.com now builds stronger customer relationships and drives loyalty with targeted journeys. The platform integrated easily with their existing tech stack.
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Bloomreach Engagement helped Benefit Cosmetics launch a new blush product line with a personalized omnichannel campaign. The brand used email, lead generation, and weblayers to reach customers at eve...ry stage. Bloomreach's AI-powered platform segmented audiences and personalized messages. Benefit saw a 50% higher click-through rate on launch emails, a 40% increase in revenue from the launch campaign, and a 1.7 percentage point rise in click-through rate over the global retail benchmark.
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Bloomreach Engagement helped Alshaya Group save time and boost revenue. Alshaya needed to manage marketing for 15 brands across six markets. Manual processes slowed the team down. Bloomreach Engageme...nt let them automate and scale campaigns. The team saved 50% of their time using project cloning. CRM's contribution to total revenue grew 6 times with Bloomreach Engagement.
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Bloomreach helped UrbanStems unlock new marketing possibilities. UrbanStems used Bloomreach for email marketing, SMS, web personalization, and mobile campaigns. The platform let them build targeted s...egments and advanced analytics. UrbanStems delivered consistent experiences across channels. They used AI to optimize campaigns and identify trends. The case shows how UrbanStems improved customer engagement with Bloomreach.
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Bloomreach Engagement helped Rapha Racing track 31% more purchase events from Facebook Ads. Rapha faced challenges with rising ad costs and lost data due to third-party cookie limits. They used Bloom...reach to quickly set up Facebook Conversions API in one hour. This let them send more event data to Facebook and see true campaign results. Rapha’s marketing team now tracks conversions easily and gets a clear view of Facebook ad ROI.
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Bloomreach Engagement helped PrettyLittleThing personalize reengagement journeys for at-risk customers. The company moved from generic campaigns to tailored messages using customer data. This approac...h led to a 133% increase in revenue per mobile push notification. Orders from reengagement campaigns grew by 112%. Conversions from these campaigns rose by 123%. Bloomreach's platform enabled targeted, data-driven marketing that boosted customer loyalty and sales.
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Bloomreach helps Living Spaces reach all types of customers. Living Spaces uses Bloomreach for email marketing, SMS, and web campaigns. The platform lets them personalize messages and automate market...ing. Living Spaces can now connect with shoppers in more ways. Bloomreach tools help them grow revenue and improve customer experience.
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