Bloomreach Overview
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.
Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.
Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Bloomreach.
Use Cases
Peers recommend Campaign Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Bloomreach.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Campaign Management with E-Mail |
4.88/5 ★ |
"...Therefore, we can maximize our marketing campaigns in order to get new paid subscribers...." Peer review by Antonio R, Responsable de marketing y Audiencias |
| campaign analytics |
4.84/5 ★ |
"...Maximize your ROI thanks to our out-of-the-box use cases enabling you to launch hyper-personalized marketing campaigns and advanced dashboards that follow best practices in no time...." Bloomreach Engagement |
| campaign monitoring |
4.46/5 ★ |
"...We created automated email campaigns, we track the user customer journey, we perform a lot of AB tests and try to use every feature Exponea gives us..." Peer review by Róbert Z., Retail |
| Engagement Management |
4.95/5 ★ |
"...This really enables us to personalise our customers' experiences, regardless of the channel in which the user engages...." Peer review by Nicola C., Head of CRM |
| engaging and following up |
4.94/5 ★ |
"...MALL.CZ s Astounding Personalized Video Campaign with Bloomreach Engagement. ..." Learn How Commerce Companies Across The World Use Bloomreach |
| Helpdesk Management with E-Mail |
3.98/5 ★ |
"...Third, if we get stuck or have questions, the support guys help us in a matter of a few business hours...." Peer review by Filip F, CEO & Co-founder, Entertainment |
| PEER EXPERIENCES | |
|---|---|
| Campaign Management with E-Mail |
4.88/5 ★ |
"...Therefore, we can maximize our marketing campaigns in order to get new paid subscribers...." Peer review by Antonio R, Responsable de marketing y Audiencias |
|
| campaign analytics |
4.88/5 ★ |
| campaign monitoring |
4.88/5 ★ |
| Engagement Management |
4.95/5 ★ |
"...This really enables us to personalise our customers' experiences, regardless of the channel in which the user engages...." Peer review by Nicola C., Head of CRM |
|
| engaging and following up |
4.95/5 ★ |
| Helpdesk Management with E-Mail |
3.98/5 ★ |
"...Third, if we get stuck or have questions, the support guys help us in a matter of a few business hours...." Peer review by Filip F, CEO & Co-founder, Entertainment |
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53+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3512 insights from peers and experts to help you assess how these Bloomreach use cases fit your Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year. |
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If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland |
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We rely on the Bloomreach algorithm to really drive the majority of our search results. Testimonial By Brooke Logan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ryan Saghir Director of Digital Marketing Sabra |
Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year. |
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Monica Cleveland CMO The Annie Selke Companies |
If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland |
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Brooke Logan Sr. eCommerce Manager HD Supply |
We rely on the Bloomreach algorithm to really drive the majority of our search results. Testimonial By Brooke Logan |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study B&SRead More |
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Case Study Solid SignalRead More |
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Case Study HalfordsRead More |
Frequently Asked Questions(FAQ)
for Bloomreach
What is Bloomreach?
What is Bloomreach used for?
What are the top features of Bloomreach?
Who uses Bloomreach?
What are Bloomreach alternatives?
Where is Bloomreach located?
Popular Business Setting
for Bloomreach
Top Industries
- Retail
- Marketing and Advertising
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Bloomreach to Increase sales & revenue and Enhance customer relationships
Bloomreach Alternatives
Peer and Expert Opinion on Features
for Bloomreach
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (277) |
| Dashboard | Read Reviews (104) |
| Alerts: popups & Notifications | Read Reviews (64) |
| Micro customer segmenting | Read Reviews (62) |
| Templates | Read Reviews (47) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (277) |
| Dashboard | Read Reviews (104) |
| Alerts: popups & Notifications | Read Reviews (64) |
| Micro customer segmenting | Read Reviews (62) |
| Templates | Read Reviews (47) |
IT and Other Capabilities
for Bloomreach
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (121) |
| Data Import | Read Reviews (291) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (121) |
| Data Import | Read Reviews (291) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Phone Support | Read Reviews (49) |
| Chat Support | Read Reviews (82) |
| 24/7 Support | Read Reviews (367) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Phone Support | Read Reviews (49) |
| Chat Support | Read Reviews (82) |
| 24/7 Support | Read Reviews (367) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (65) |
| Analytics | Read Reviews (311) |
| Custom Reports | Read Reviews (544) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (65) |
| Analytics | Read Reviews (311) |
| Custom Reports | Read Reviews (544) |
Software Failure Risk Guidance
?for Bloomreach
Overall Risk Meter
Top Failure Risks for Bloomreach
Vendor Profile Details
HQ Location
BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041
Employees
251-500
Social
Financials
Series D
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