Bloomreach Overview

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.

Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.

Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3314 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Bloomreach.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Average Basket Value
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Campaign Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Bloomreach.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Campaign Management with E-Mail

4.88/5

Read Reviews (126)

"...Omni-channel campaign management became easy to implement and benefit from since we implemented Exponea...." Peer review by Arthur S.
campaign analytics

4.83/5

Read Reviews (58)

campaign monitoring

4.46/5

Read Reviews (4)

Engagement Management

4.95/5

Read Reviews (100)

"...We are able to track the customer interactions across multiple brands on our website and approach the right cohort when needed...." Peer review by David S, Data Analyst
engaging and following up

4.94/5

Read Reviews (67)

Helpdesk Management with E-Mail

3.97/5

Read Reviews (98)

"...Real-time event tracking, very user-friendly interface, very helpful support team, constant improvement and new features introduction...." Peer review by Arthur S.
PEER EXPERIENCES
Campaign Management with E-Mail

4.88/5

Read Reviews (126)

"...Omni-channel campaign management became easy to implement and benefit from since we implemented Exponea...." Peer review by Arthur S.
campaign analytics

4.88/5

Read Reviews (58)

campaign monitoring

4.88/5

Read Reviews (4)

Engagement Management

4.95/5

Read Reviews (100)

"...We are able to track the customer interactions across multiple brands on our website and approach the right cohort when needed...." Peer review by David S, Data Analyst
engaging and following up

4.95/5

Read Reviews (67)

Helpdesk Management with E-Mail

3.97/5

Read Reviews (98)

"...Real-time event tracking, very user-friendly interface, very helpful support team, constant improvement and new features introduction...." Peer review by Arthur S.

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3314 insights from peers and experts to help you assess how these Bloomreach use cases fit your Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

David McInerney

CEO

FreshDirect

The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir
CUSTOMERS TESTIMONIALS

David McInerney

CEO

FreshDirect

The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno

Ryan Saghir

Director of Digital Marketing

Sabra

Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year.

Testimonial By Ryan Saghir

Case Studies

COMPANY CASE STUDIES
Case Study Solid Signal

How Solid Signal Doubled Conversion Rate with Site Search

Read More
Case Study Torrid

Learn how Torrid used Bloomreach technology to ensure a seamless and efficient online shopping experience for their customers.

Read More
Case Study B&S

Learn how B&S is transforming the traditional B2B distribution sector by offering a headless, experience-first, digital experience to its customers.

Read More

Popular Business Setting

for Bloomreach

Top Industries

  • Retail
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Bloomreach to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Bloomreach

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.90/5

Read Reviews (263)
Dashboard

4.73/5

Read Reviews (98)
Alerts: popups & Notifications

4.88/5

Read Reviews (59)
Micro customer segmenting

4.97/5

Read Reviews (57)
Templates

3.43/5

Read Reviews (42)
FEATURES RATINGS AND REVIEWS
Personalization

4.90/5

Read Reviews (263)
Dashboard

4.73/5

Read Reviews (98)
Alerts: popups & Notifications

4.88/5

Read Reviews (59)
Micro customer segmenting

4.97/5

Read Reviews (57)
Templates

3.43/5

Read Reviews (42)

IT and Other Capabilities

for Bloomreach

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.54/5

Read Reviews (110)
Data Import

4.28/5

Read Reviews (270)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.54/5

Read Reviews (110)
Data Import

4.28/5

Read Reviews (270)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (76)
Phone Support

4.49/5

Read Reviews (49)
Chat Support

4.37/5

Read Reviews (77)
24/7 Support

4.34/5

Read Reviews (340)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (76)
Phone Support

4.49/5

Read Reviews (49)
Chat Support

4.37/5

Read Reviews (77)
24/7 Support

4.34/5

Read Reviews (340)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (64)
Analytics

4.74/5

Read Reviews (299)
Custom Reports

4.31/5

Read Reviews (509)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (64)
Analytics

4.74/5

Read Reviews (299)
Custom Reports

4.31/5

Read Reviews (509)

Software Failure Risk Guidance

?

for Bloomreach

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomreach

Vendor Profile Details

Company Name

Bloomreach

Year Founded

2009

HQ Location

BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041

Employees

251-500

Social

Financials

Series D