Bloomreach Overview

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.

Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.

Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Bloomreach.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Campaign Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Bloomreach.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Campaign Management with E-Mail

4.88/5

Read Reviews (131)

"...Weblayers, campaign management and the active machine learning that Exponea includes are really great tools that we use on a daily basis and appreciate...." Peer review by Michal Stín, Digital Marketing Consultant, BOTTLE Digital
campaign analytics

4.84/5

Read Reviews (61)

campaign monitoring

4.46/5

Read Reviews (4)

Engagement Management

4.95/5

Read Reviews (101)

"...From which we could create more effective campaigns, with all modern trends - automatisation, personalisation, follow ups, care etc...." Peer review by Vladimír M, Digital campaign manager
engaging and following up

4.94/5

Read Reviews (68)

Helpdesk Management with E-Mail

3.98/5

Read Reviews (99)

"...Helpdesk is soemtimes a bit confused for me...." Peer review by Martin N., Marketing specialist and data miner
PEER EXPERIENCES
Campaign Management with E-Mail

4.88/5

Read Reviews (131)

"...Weblayers, campaign management and the active machine learning that Exponea includes are really great tools that we use on a daily basis and appreciate...." Peer review by Michal Stín, Digital Marketing Consultant, BOTTLE Digital
campaign analytics

4.88/5

Read Reviews (61)

campaign monitoring

4.88/5

Read Reviews (4)

Engagement Management

4.95/5

Read Reviews (101)

"...From which we could create more effective campaigns, with all modern trends - automatisation, personalisation, follow ups, care etc...." Peer review by Vladimír M, Digital campaign manager
engaging and following up

4.95/5

Read Reviews (68)

Helpdesk Management with E-Mail

3.98/5

Read Reviews (99)

"...Helpdesk is soemtimes a bit confused for me...." Peer review by Martin N., Marketing specialist and data miner

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3512 insights from peers and experts to help you assess how these Bloomreach use cases fit your Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Doug Gribbel

Senior Manager of Global eCommerce Search

Staples

Highly relevant, semantically aware search combines machine-learning with human customization. Automatically optimize search, merchandising, marketing, and SEO efforts to deliver a relevant experience driven by your unique business goals. We're less focused on the day-to-day manual effort and tackl...ing more bigger-picture problems, like how do we drive product discovery and expose users to new categories, new products, new services.

Testimonial By Doug Gribbel

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland
CUSTOMERS TESTIMONIALS

Doug Gribbel

Senior Manager of Global eCommerce Search

Staples

Highly relevant, semantically aware search combines machine-learning with human customization. Automatically optimize search, merchandising, marketing, and SEO efforts to deliver a relevant experience driven by your unique business goals. We're less focused on the day-to-day manual effort and tackl...ing more bigger-picture problems, like how do we drive product discovery and expose users to new categories, new products, new services.

Testimonial By Doug Gribbel

Ramon Bueno

Head of Enterprise Architecture

Desigual

Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors.

Testimonial By Ramon Bueno

Monica Cleveland

CMO

The Annie Selke Companies

If you show customers what they're looking for, they'll purchase. In the first six months of implementing Bloomreach, we saw a 40% increase in revenue generated from search. Testimonial By Monica Cleveland

Case Studies

COMPANY CASE STUDIES
Case Study Bosch

How Bosch Manufactures a Better CX Through Headless Commerce

Read More
Case Study Staples

Learn how Staples used Bloomreach Search and Merchandising to boost revenue as well as to successfully manage the tremendous increase in product listings on its sites without additional manual effort.

Read More
Case Study Boden

Learn how the merchandising team at Boden, the leading British retailer, are using automation to eliminate manual rule writing.

Read More

Popular Business Setting

for Bloomreach

Top Industries

  • Retail
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Bloomreach to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Bloomreach

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.88/5

Read Reviews (277)
Dashboard

4.72/5

Read Reviews (104)
Alerts: popups & Notifications

4.89/5

Read Reviews (64)
Micro customer segmenting

4.97/5

Read Reviews (62)
Templates

3.13/5

Read Reviews (47)
FEATURES RATINGS AND REVIEWS
Personalization

4.88/5

Read Reviews (277)
Dashboard

4.72/5

Read Reviews (104)
Alerts: popups & Notifications

4.89/5

Read Reviews (64)
Micro customer segmenting

4.97/5

Read Reviews (62)
Templates

3.13/5

Read Reviews (47)

IT and Other Capabilities

for Bloomreach

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.56/5

Read Reviews (121)
Data Import

4.24/5

Read Reviews (291)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.56/5

Read Reviews (121)
Data Import

4.24/5

Read Reviews (291)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (76)
Phone Support

4.49/5

Read Reviews (49)
Chat Support

4.37/5

Read Reviews (82)
24/7 Support

4.34/5

Read Reviews (367)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.68/5

Read Reviews (76)
Phone Support

4.49/5

Read Reviews (49)
Chat Support

4.37/5

Read Reviews (82)
24/7 Support

4.34/5

Read Reviews (367)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (65)
Analytics

4.74/5

Read Reviews (311)
Custom Reports

4.24/5

Read Reviews (544)

Software Failure Risk Guidance

?

for Bloomreach

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomreach

Vendor Profile Details

Company Name

Bloomreach

Year Founded

2009

HQ Location

BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041

Employees

251-500

Social

Financials

Series D