Bloomreach Overview
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. It is built specifically for brands, retailers and B2B companies who want to grow their revenue online while delivering each of their customers a premium, personalized experience. It helps to improve consistency and increase sales and revenue.
Bloomreach is backed by over a decade of AL/ML investment focused on digital commerce. Its models, algorithms, category-specific taxonomies, synonym libraries, and semantic AI and machine-learning outperform the market and drive meaningful revenue growth for clients. It also leverages the learnings from searches and transactions with an API-first set of solutions meant to help them reach and exceed the business goals.
Its features include semantic search to find products fast, working in tandem with merchandisers to help them be more data-driven and impactful, creating and controlling the whole experience across all channels, product discoverability with pathways, creating rules, and customizing the product list to achieve business goals and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Bloomreach solved their Marketing Automation needs. Cuspera uses 3314 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Bloomreach.
Use Cases
Peers recommend Campaign Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Bloomreach.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Campaign Management with E-Mail |
4.88/5 ★ |
"...Omni-channel campaign management became easy to implement and benefit from since we implemented Exponea...." Peer review by Arthur S. |
| campaign analytics |
4.83/5 ★ |
|
| campaign monitoring |
4.46/5 ★ |
|
| Engagement Management |
4.95/5 ★ |
"...We are able to track the customer interactions across multiple brands on our website and approach the right cohort when needed...." Peer review by David S, Data Analyst |
| engaging and following up |
4.94/5 ★ |
|
| Helpdesk Management with E-Mail |
3.97/5 ★ |
"...Real-time event tracking, very user-friendly interface, very helpful support team, constant improvement and new features introduction...." Peer review by Arthur S. |
| PEER EXPERIENCES | |
|---|---|
| Campaign Management with E-Mail |
4.88/5 ★ |
"...Omni-channel campaign management became easy to implement and benefit from since we implemented Exponea...." Peer review by Arthur S. |
|
| campaign analytics |
4.88/5 ★ |
| campaign monitoring |
4.88/5 ★ |
| Engagement Management |
4.95/5 ★ |
"...We are able to track the customer interactions across multiple brands on our website and approach the right cohort when needed...." Peer review by David S, Data Analyst |
|
| engaging and following up |
4.95/5 ★ |
| Helpdesk Management with E-Mail |
3.97/5 ★ |
"...Real-time event tracking, very user-friendly interface, very helpful support team, constant improvement and new features introduction...." Peer review by Arthur S. |
|
53+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3314 insights from peers and experts to help you assess how these Bloomreach use cases fit your Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney |
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Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors. |
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Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
David McInerney CEO FreshDirect |
The demand for online shopping is huge, tremendous, and we are doing the best that we can to fill what we can. Testimonial By David McInerney |
|
Ramon Bueno Head of Enterprise Architecture Desigual |
Products, content, and services can be combined seamlessly and efficiently across every touchpoint. Unlock the power to scale market leading customer experiences without breaking the bank. Bloomreach enables us to connect all the different touch points and deliver a seamless customer experience tha...t really delights our customers and turns them into brand ambassadors. |
|
Ryan Saghir Director of Digital Marketing Sabra |
Modular design supports immediate or gradual migration to experience-led, microservices and SPA architecture that works with any eCommerce platform. Stop the replatforming hamster wheel and build scalable, differentiated experiences - fast. The platform has literally paid for itself and then more. ...Since the initial upfront investment, the savings have been realized in less than a year. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Solid SignalRead More |
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Case Study TorridRead More |
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Case Study B&SRead More |
Popular Business Setting
for Bloomreach
Top Industries
- Retail
- Marketing and Advertising
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Bloomreach to Increase sales & revenue and Enhance customer relationships
Bloomreach Alternatives
Peer and Expert Opinion on Features
for Bloomreach
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (263) |
| Dashboard | Read Reviews (98) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Micro customer segmenting | Read Reviews (57) |
| Templates | Read Reviews (42) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (263) |
| Dashboard | Read Reviews (98) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Micro customer segmenting | Read Reviews (57) |
| Templates | Read Reviews (42) |
IT and Other Capabilities
for Bloomreach
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (110) |
| Data Import | Read Reviews (270) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (110) |
| Data Import | Read Reviews (270) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Phone Support | Read Reviews (49) |
| Chat Support | Read Reviews (77) |
| 24/7 Support | Read Reviews (340) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Phone Support | Read Reviews (49) |
| Chat Support | Read Reviews (77) |
| 24/7 Support | Read Reviews (340) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (64) |
| Analytics | Read Reviews (299) |
| Custom Reports | Read Reviews (509) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (64) |
| Analytics | Read Reviews (299) |
| Custom Reports | Read Reviews (509) |
Software Failure Risk Guidance
?for Bloomreach
Overall Risk Meter
Top Failure Risks for Bloomreach
Vendor Profile Details
HQ Location
BloomReach, Inc. 82 Pioneer Way Mountain View, CA 94041
Employees
251-500
Social
Financials
Series D
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